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“city break in valencia” 4 of 5 stars
Review of Vincci Lys

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Vincci Lys
4.0 of 5 Hotel   |   Martinez Cubells 5, 46002 Valencia, Spain (Sant Francesc)   |  
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Ranked #7 of 98 Hotels in Valencia
London, United Kingdom
Reviewer
3 reviews 3 reviews
3 hotel reviews
Reviews in 3 cities Reviews in 3 cities
1 helpful vote 1 helpful vote
“city break in valencia”
4 of 5 stars Reviewed August 29, 2013

This was our second visit to this hotel having stayed in a junior suite two years previously.
Room was adequate not as luxurious as previous but ok.made up for by being able to access the hotels free wifi as we were above hotel reception.
Air conditioning was very noisy and we had to buy ear plugs in order to sleep.
Breakfast was included in our deal which was very good and plentiful.
Great central location and friendly staff.
Car parking was 8o euros for four days.
Would definitely go again however would probably ask for a room away from the reception area.

  • Stayed July 2013, traveled with family
    • 5 of 5 stars Value
    • 5 of 5 stars Location
    • 3 of 5 stars Sleep Quality
    • 4 of 5 stars Rooms
    • 4 of 5 stars Cleanliness
    • 4 of 5 stars Service
Was this review helpful? Yes
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
GemmadeVincci, Community Manager at Vincci Lys, responded to this review, September 10, 2013
Dear guest,
Thank you for returning to stay with us and for sending us your opinions. We are pleased that once again you enjoyed your stay and that our location, staff and breakfast were all to your liking. That our guests have a good experience with us is our greatest satisfaction and what we work for every day in Vincci Hotels.
We would likewise like to inform you that all of our rooms and facilities are rigorously reviewed, so we apologize if during your stay there was a temporary malfunction that caused the problems you describe with the air conditioning and regret any inconveniences caused at bedtime.
Further, despite that our facilities are under ongoing revision, any guest who detects a problem with any of our facilities can notify reception and our staff will proceed to take care of any problem as quickly as possible, trying at all times to make the guest´s stay be pleasant and enjoyable.
Ultimately we work to satisfy our guests and their opinions are what always guide us in doing so.
We hope to see you again for the third time.
Regards.
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1,094 reviews from our community

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Rating summary
  • Location
    5 of 5 stars
  • Sleep Quality
    4.5 of 5 stars
  • Rooms
    4.5 of 5 stars
  • Service
    4.5 of 5 stars
  • Value
    4 of 5 stars
  • Cleanliness
    4.5 of 5 stars
Traveler tips help you choose the right room.   Room tips (113)
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English first
Zurich, Switzerland
Reviewer
5 reviews 5 reviews
5 hotel reviews
Reviews in 5 cities Reviews in 5 cities
4 of 5 stars Reviewed August 26, 2013

Stayed @ Vincci Lys for two nights; good location in the middle of the shopping area (we found it tricky to find the entrance to the car parking); friendly reception staff; nice and big rooms; the only 'negative' is that the hotel lacks a bit of charme

  • Stayed August 2013, traveled with friends
    • 4 of 5 stars Value
    • 4 of 5 stars Location
    • 5 of 5 stars Sleep Quality
    • 4 of 5 stars Rooms
    • 5 of 5 stars Cleanliness
    • 3 of 5 stars Service
Was this review helpful? Yes
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
GemmadeVincci, Community Manager at Vincci Lys, responded to this review, August 28, 2013
To our esteemed guest:
Thank you for your comments. We appreciate knowing that your stay with us met your expectations. Without question, our guests’ satisfaction is our raison d’être.
We will take your opinions into account, because it will doubtless help us improve our guests’ experiences in the future.
We hope to see you again soon at one of our hotels.
Kindest regards.
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This response is the subjective opinion of the management representative and not of TripAdvisor LLC.
Javea, Spain
Top Contributor
54 reviews 54 reviews
24 hotel reviews
Reviews in 22 cities Reviews in 22 cities
44 helpful votes 44 helpful votes
5 of 5 stars Reviewed August 26, 2013

I only live in Javea which is about an hour away from Valencia, but my husband and I fancied a weekend away with time to explore the city. This hotel was a bargain, we paid €136 for two nights including breakfast. We had a room on the fifth floor which was really large, there was a hallway, large bathroom and really large bedroom with a terrace overlooking the road, with a table and chairs. I went to run my bath and there wasn't a plug so I had to go to reception to ask, the receptionist didn't seem surprised about this and housekeeping were sent up straightaway with one, I don't know if it is normal for the baths not to have plugs with them to discourage using more water I suppose. The bar area is really nice and the bar man that served us was lovely although he was a bit confused with my tea - giving me a teapot with hot milk and a teabag in and hot water in the teacup. All of the staff were lovely and very helpful. Breakfast was good. This hotel was excellent value for money and we hope to return again in December.

Room Tip: The fifth floor was very quiet and it was great to have our own large terrace to sit out on
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  • Stayed August 2013, traveled as a couple
    • 5 of 5 stars Value
    • 5 of 5 stars Location
    • 5 of 5 stars Sleep Quality
    • 5 of 5 stars Rooms
    • 5 of 5 stars Cleanliness
    • 4 of 5 stars Service
Was this review helpful? Yes
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
GemmadeVincci, Community Manager at Vincci Lys, responded to this review, September 10, 2013
Dear guest,
Thank you for taking the time to write your opinions and feedback. We are pleased to know that you spent a pleasant weekend with us and that our location, rooms, breakfast, staff and prices were all to your liking. We will pass along your praise to our entire team. That our guests have a good experience with us is our greatest experience and what we work for every day in Vincci Hotels.
We regret, though, the misunderstanding when serving you your tea and apologize for the inconvenience.
Also we would like to clarify that our bathrooms have American style outlets and that our staff provide adapters to all guests who request them.
We are at your disposal for whatever you may need and we hope to see you again in December.
Regards.
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Ashton,MD
Top Contributor
82 reviews 82 reviews
16 hotel reviews
Reviews in 36 cities Reviews in 36 cities
39 helpful votes 39 helpful votes
4 of 5 stars Reviewed August 17, 2013

We were at this hotel for a week. Very easy to get to from the airport (but get off at Xativa, not Colon!). Metro makes it easy to head to the local beaches. Also lots of convenient bus routes. We were at the City of Arts and Sciences in 15 minutes. There's a Mercadona nearby with a nice selection of foods, wines, beer and liquor. Very close to the central train station, so easy to take a day trip to Gandia, Cullera, etc. The immediate neighborhood is filled with little places for a quick bite and a drink. 10-15 minute walk to the old town and the myriad of restaurants and bars. Also a short walk to L'Eixample neighborhood and the Colon Market, a smaller version of the Central Market. Staff was excellent. Always very helpful and informative. Felt the value was quite good for the room and service. Definitely recommend if you're going to Valencia!

  • Stayed August 2013, traveled as a couple
    • 4 of 5 stars Value
    • 5 of 5 stars Location
    • 5 of 5 stars Sleep Quality
    • 4 of 5 stars Rooms
    • 5 of 5 stars Cleanliness
    • 5 of 5 stars Service
Was this review helpful? Yes
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
GemmadeVincci, Community Manager at Vincci Lys, responded to this review, August 19, 2013
To our esteemed guest:
Thank you for your comments. We appreciate knowing that your stay with us met your expectations. Without question, our guests’ satisfaction is our raison d’être.
We hope to see you again soon at one of our hotels.
Kindest regards.
Report response as inappropriate
This response is the subjective opinion of the management representative and not of TripAdvisor LLC.
Braunton, United Kingdom
Reviewer
5 reviews 5 reviews
3 hotel reviews
Reviews in 3 cities Reviews in 3 cities
5 helpful votes 5 helpful votes
5 of 5 stars Reviewed August 17, 2013

We chose this hotel as we'd had a budget hotel in Benidorm a week earlier. It is easy to find (Sat Nav took us there direct to the car park) and is an ideal location for every need of a visit to Valencia. Staff were very helpful and polite, room was amazing and clean, free Wi-Fi, good breakfast and served until 11am. All in all our visit to Valencia was brilliant, we will go again and stay in this hotel, but maybe out of season as it was unbearably hot!

  • Stayed August 2013, traveled as a couple
    • 5 of 5 stars Value
    • 5 of 5 stars Location
    • 5 of 5 stars Sleep Quality
    • 5 of 5 stars Rooms
    • 5 of 5 stars Cleanliness
    • 5 of 5 stars Service
Was this review helpful? Yes
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
GemmadeVincci, Community Manager at Vincci Lys, responded to this review, August 19, 2013
To our esteemed guest:
We appreciate your comments. We will pass along your praise to the hotel’s entire staff. That you had a good experience at our hotel is our greatest pleasure, and it’s the reason why we work so hard every day.
We hope to see you again soon at one of our hotels.
Kindest regards.
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This response is the subjective opinion of the management representative and not of TripAdvisor LLC.
Belfast, United Kingdom
Reviewer
5 reviews 5 reviews
Reviews in 2 cities Reviews in 2 cities
6 helpful votes 6 helpful votes
5 of 5 stars Reviewed August 16, 2013

I am just back from a weekend break in Valencia at the VIncci Lys hotel and I have to say we had an amazing experience. The location was a 3 minute walk from the main train station and is in the centre of the shopping district. We were warmly greeted and our room was ready on arrival. The room was on the fourth floor looking over the street which was amazing!! It was very spacious and a good bathroom. Breakfast was good and I appreciated it running to 11am. I have already recommend this hotel to family and friends if they are ever going to Valencia and I hope to be back!!

  • Stayed August 2013, traveled as a couple
    • 5 of 5 stars Value
    • 5 of 5 stars Location
    • 5 of 5 stars Sleep Quality
    • 5 of 5 stars Rooms
    • 4 of 5 stars Cleanliness
    • 5 of 5 stars Service
Was this review helpful? Yes
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
GemmadeVincci, Community Manager at Vincci Lys, responded to this review, August 19, 2013
To our esteemed guest:
It was such a pleasure reading your comments. Without a doubt, feedback like yours encourages us to continue working hard so that our guests’ experiences at our hotels are enjoyable ones. We would love to see you again soon at any of our establishments.
Kindest regards.
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Shropshire, England
Top Contributor
113 reviews 113 reviews
68 hotel reviews
Reviews in 57 cities Reviews in 57 cities
77 helpful votes 77 helpful votes
4 of 5 stars Reviewed August 13, 2013

We stayed here for 2 nights in July. The location is good and close to the station, shops, and the bull ring. Disappointed with the room which smelled of smoke although it is a non-smoking hotel. We requested a change and were offered another much brighter and more spacious room but the neighbours were noisy so we declined. We liked Valencia, it was very hot while we were there and so it was good to return to the air conditioned hotel. The market is worth a visit and we took breakfast at a reasonable price outside the market on one of the days. Also a visit to the beach and the City of Arts and Sciences- very impressive design and architecture - the hotel staff will tell you which bus to take. We had breakfast at the hotel one day which was good value and plenty of choice. Eating is late in Valencia - on both nights it was after 11pm when we got to eat.

  • Stayed July 2013, traveled as a couple
    • 4 of 5 stars Value
    • 5 of 5 stars Location
    • 3 of 5 stars Sleep Quality
    • 3 of 5 stars Rooms
    • 4 of 5 stars Cleanliness
    • 4 of 5 stars Service
Was this review helpful? Yes
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
GemmadeVincci, Community Manager at Vincci Lys, responded to this review, September 10, 2013
Dear guest,
Thank you very much for choosing our hotel and for writing your opinions. We are pleased to know that the hotel´s establishment, the treatment you received from staff and the breakfast buffet were all to your liking. Our guest´s satisfaction is our reason to be and what we work for day after day in Vincci Hotels.
We regret, though, that you were not pleased with some aspects of your stay. We will bear your feedback close in mind, as it will help us continue to improve the service we offer our guests.
Firstly we are sorry if in the beginning you were assigned to a smoking room (our hotel has a limited number of this type of room), although we are pleased to know that the hotel´s occupancy allowed our staff to offer you a change of room.
However, we regret that despite our sophisticated soundproofing system, the noise from the guests in the room next to yours caused disturbances. Any guest who as a problem of this sort can notify reception and our staff will try to take care of any disturbance as quickly as possible, trying to make their stay be comfortable and enjoyable.
We work to satisfy our guests and their opinions are extremely useful in doing so.
We are at your disposal for whatever you may need.
Warmest regards.
Report response as inappropriate
This response is the subjective opinion of the management representative and not of TripAdvisor LLC.
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Additional Information about Vincci Lys

Address: Martinez Cubells 5, 46002 Valencia, Spain
Phone Number:
Location: Spain > Valencian Country > Valencia Province > Valencia > Sant Francesc
Amenities:
Bar / Lounge Beach Room Service Suites Wheelchair access
Hotel Style:
#2 On the Beach Hotel in Valencia
#6 Luxury Hotel in Valencia
#6 Romantic Hotel in Valencia
#8 Family Hotel in Valencia
#12 Business Hotel in Valencia
Price Range (Based on Average Rates): $
Hotel Class:4 star — Vincci Lys 4*
Number of rooms: 101
Official Description (provided by the hotel):
Right in the centre of Valencia and just a two minute walk from the train station and the Town Hall Square. Vincci Lys Hotel is located on a quite pedestrian street and surrounded by all kinds of shops, restaurants and buildings of cultural interest. Decorated in an elegant and attractive style. It is the only hotel in the centre of Valencia with a car park and direct access to its premises. ... more   less 
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Also Known As:
Vincci Lys Hotel Valencia
Vincci Hotel Valencia
Vincci Hotel Lys

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