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“Can't complain” 4 of 5 stars
Review of SH Valencia Palace Hotel

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SH Valencia Palace Hotel
5.0 of 5 Hotel   |   Paseo Alameda, 32, 46023 Valencia, Spain   |  
Hotel amenities
Ranked #16 of 99 Hotels in Valencia
Reviewer
3 reviews 3 reviews
1 helpful vote 1 helpful vote
“Can't complain”
4 of 5 stars Reviewed June 3, 2013

I will give my thumbs up to the breakfast there and the nice mattress on the bed. However, the room is a little bit small and not that sound-proofing, which I could easily hear other people's talking on the corridor and even door closing...

  • Stayed June 2013, traveled on business
    • 4 of 5 stars Value
    • 4 of 5 stars Location
    • 4 of 5 stars Sleep Quality
    • 3 of 5 stars Rooms
    • 4 of 5 stars Cleanliness
    • 4 of 5 stars Service
Was this review helpful? Yes
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
shhoteles, Quality Department at SH Valencia Palace Hotel, responded to this review, June 10, 2013
Dear Guest,

We thank you for your effort and time to comment on your recent stay at our hotel. Your feedback is very important to us, and it will help us to identify the improvement areas and apply the corrective measures. We have taken notice of the areas you have evaluated with lower scores.
Our ultimate goal is to achieve your satisfaction in all areas and we wish to assure you that we will be taking your opinion into consideration.

Yours Sincerely,
Quality Department
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This response is the subjective opinion of the management representative and not of TripAdvisor LLC.
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458 reviews from our community

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Rating summary
  • Sleep Quality
    4.5 of 5 stars
  • Location
    4.5 of 5 stars
  • Rooms
    4 of 5 stars
  • Service
    4 of 5 stars
  • Value
    4 of 5 stars
  • Cleanliness
    4.5 of 5 stars
Traveler tips help you choose the right room.   Room tips (51)
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English first
Minneapolis, Minnesota, United States
Senior Reviewer
6 reviews 6 reviews
4 hotel reviews
Reviews in 6 cities Reviews in 6 cities
3 helpful votes 3 helpful votes
5 of 5 stars Reviewed May 29, 2013

We stayed here last week on the second to last night of our 15 day trek through Spain. We all wish we had more time in Valencia and at this hotel. It was very clean, the rooms were well maintained and the staff was great. The hotel location is near Palau de la Musica and close to the old town and river, but a good jaunt to the water (we cabbed to the beach).

The beds were amazing and the pillow service divine! Our room was all carpet, which isn't my favorite but I saw they were changing over to hard floors in several of the other rooms. The pool was nice and clean and the roof-top tearrace offered a lovely view.

  • Stayed May 2013, traveled as a couple
    • 5 of 5 stars Value
    • 4 of 5 stars Location
    • 5 of 5 stars Sleep Quality
    • 5 of 5 stars Rooms
    • 5 of 5 stars Cleanliness
    • 5 of 5 stars Service
Was this review helpful? Yes 1
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
shhoteles, Quality Department at SH Valencia Palace Hotel, responded to this review, June 3, 2013
Dear Customer,
Thank you for choosing Hotel SH Valencia Palace during his stay in Valencia and we sincerely appreciate your kind comments about our services.
We are looking forward to see you again and thank you for write your opinion in Tripadvisor.
Best regards

Quality Department
SH Valencia Palace*****
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This response is the subjective opinion of the management representative and not of TripAdvisor LLC.
Contributor
14 reviews 14 reviews
4 hotel reviews
Reviews in 10 cities Reviews in 10 cities
2 helpful votes 2 helpful votes
4 of 5 stars Reviewed May 28, 2013

I stayed here last weekend and had a good time.
The location is very good, near the Palau de la Musica.
It is clean and comfortable, and you are at 15 minutes from everything.
The room we got, was not too big, but ok.
Good hotel at a razonable price, not cheap.

Room Tip: Ask for a room that looks at the old river
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  • Stayed May 2013, traveled on business
    • 4 of 5 stars Value
    • 4 of 5 stars Location
    • 5 of 5 stars Sleep Quality
    • 3 of 5 stars Rooms
    • 4 of 5 stars Cleanliness
    • 4 of 5 stars Service
Was this review helpful? Yes 1
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
shhoteles, Quality Department at SH Valencia Palace Hotel, responded to this review, June 3, 2013
Dear Guest:
First of all, I would like to thank you most sincerely for your words and for having taken some of your valuable time in writing to us.
Thanking you once more for your comments, and hoping to welcome you again in our hotel in the near future.
Yours sincerely

Quality Department
SH Valencia Palace*****
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This response is the subjective opinion of the management representative and not of TripAdvisor LLC.
1 review
2 helpful votes 2 helpful votes
5 of 5 stars Reviewed May 24, 2013 via mobile

I stayed here during May and had a fantastic time. The staff are so friendly and helpful nothing was too much trouble.
The hotel is clean and very comfortable and has a perfect location close to everything you need.
I will be back to Valencia and this hotel will be a must

Stayed May 2013, traveled with friends
Was this review helpful? Yes 2
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
shhoteles, Quality Departement at SH Valencia Palace Hotel, responded to this review, June 3, 2013
Dear Guest.
Thank you very much for choosing our hotel for your stay in Valencia with.
We appreciate the time taken to evaluate their experience with us and we also appreciate the positive comments about our facilities and service.
We reiterate our thanks and we hope to have you here in the future.

Best regards.
Quality Department
SH Valencia Palace*****
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This response is the subjective opinion of the management representative and not of TripAdvisor LLC.
Chichester, England, United Kingdom
Top Contributor
99 reviews 99 reviews
35 hotel reviews
Reviews in 50 cities Reviews in 50 cities
69 helpful votes 69 helpful votes
4 of 5 stars Reviewed May 16, 2013 via mobile

I have stayed here often over the years (20?) since the Valencia Palace first opened and it has aged really well although not much has changed.

The location is good. Next to the old river bed, it's opposite the Palau de Musica and only about 15 minutes stroll into the old quarter of Valencia. There is a public car park immediately next door.

Most rooms a quiet and really comfortable. Bathrooms a large and quite luxurious. Public areas are quite grand. Staff friendly, breakfast about as good as you will find and at the moment, with the economy of Valencia being what it is, the rates present very good value.

Yes there are more intimate hotels in the City and one or two much grander, but you would have to be very difficult not to be happy to stay here.

My only word of warning, if you are not a smoker, make sure you book a non-smoking room!

Stayed May 2013, traveled on business
Was this review helpful? Yes
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
shhoteles, Quality Department at SH Valencia Palace Hotel, responded to this review, May 20, 2013
Dear Guest,
First of all, thank you for choosing Hotel Valencia Palace SH during his stay in Valencia.
On behalf of the entire team, we sincerely appreciate your comments, helping us and encouraged to keep improving day by day, with the sole purpose of satisfying our guests.
We hope to have again with his presence.

Quality Department
SH VALENCIA PALACE*****
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This response is the subjective opinion of the management representative and not of TripAdvisor LLC.
Derby, United Kingdom
2 reviews
Reviews in 2 cities Reviews in 2 cities
1 helpful vote 1 helpful vote
5 of 5 stars Reviewed May 16, 2013

Brilliant Hotel in a good position close to Valencia old town and a 15 minute Metro ride to the beach and Harbour. Pretty much central for all the attractions that make Valencia such a good holiday destination. The Hotel staff were attentive, friendly and very helpful. David at Reception spent quite some time looking to see if he had a phone charger to fit my aging Nokia and was most apologetic when he had to tell me he didn't have one.The breakfasts were amazing. There was something for everyone and the food and service were always to a very high standard. The fresh orange juice machine was amazing. Our room had lots of space and the bathroom was well set out. Toiletries provided included not just the usual soap, shower gel and shampoo but a comb, dental kit and vanity kit too. Room service was excellent. The bed was huge and very comfortable. One small fault was that there were no coffee/tea making facilities in the room but this is a small matter as everything else was perfect. We would really recommend the SH Valencia Palace Hotel and Valencia as a great holiday destination.

Room Tip: We chose the cheapest room option and thought the standard was very good.
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  • Stayed May 2013, traveled as a couple
    • 5 of 5 stars Value
    • 5 of 5 stars Location
    • 5 of 5 stars Sleep Quality
    • 5 of 5 stars Rooms
    • 5 of 5 stars Cleanliness
    • 5 of 5 stars Service
Was this review helpful? Yes
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
shhoteles, Quality Department at SH Valencia Palace Hotel, responded to this review, May 20, 2013
Dear Guest,
Thank you for posting your review in Tripadvisor.com. It is thanks to such good comments we are able to motivate our associates efforts and improve on service performance. and we will be delighted to welcome you back in the near future.

Yours Sincerely,

Quality Department.
SH Valencia Palace*****
Report response as inappropriate
This response is the subjective opinion of the management representative and not of TripAdvisor LLC.
Apeldoorn, The Netherlands
Contributor
13 reviews 13 reviews
4 hotel reviews
Reviews in 8 cities Reviews in 8 cities
3 helpful votes 3 helpful votes
5 of 5 stars Reviewed May 15, 2013 via mobile

It was one of the best stays in Spain so far. The room and bathroom were very nice, comfortably spacious and very clean. The breakfast was superb! The staff were friendly and helpful. There is paid public parking, just underneath the hotel. And they provide free valet service. One thing: the elevator was a bit small so perhaps it can feel pretty cramped when you're travelling with a lot of luggages. Other than that, excellent stay!

  • Stayed May 2013
    • 5 of 5 stars Value
    • 4 of 5 stars Location
    • 4 of 5 stars Rooms
    • 4 of 5 stars Cleanliness
    • 5 of 5 stars Service
Was this review helpful? Yes 1
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
shhoteles, Quality Department at SH Valencia Palace Hotel, responded to this review, May 16, 2013
Dear Guest,
Thank you for posting your review in Tripadvisor.com. It is thanks to such good comments we are able to motivate our associates efforts and improve on service performance. and we will be delighted to welcome you back in the near future.

Yours Sincerely,

Quality Department.
SH Valencia Palace*****
Report response as inappropriate
This response is the subjective opinion of the management representative and not of TripAdvisor LLC.
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Additional Information about SH Valencia Palace Hotel

Address: Paseo Alameda, 32, 46023 Valencia, Spain
Location: Spain > Valencian Country > Valencia Province > Valencia
Amenities:
Bar / Lounge Business Center with Internet Access Fitness Center with Gym / Workout Room Free High Speed Internet ( WiFi ) Restaurant Room Service Spa Swimming Pool Wheelchair access
Hotel Style:
Ranked #16 of 99 Hotels in Valencia
Price Range (Based on Average Rates): $
Hotel Class:5 star — SH Valencia Palace Hotel 5*
Number of rooms: 248
Reservation Options:
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