We stayed in this hotel as a group of friends for 3 nights. Room smelt awful when we got into it. Had to ask for extra towels and bed sheets as they were not there. On the first and second nights a number of rooms had young spanish people staying in them who behaved atrociously. They were shouting, throwing towels, toilet paper, anything they could get their hands on, including glass bottles over the balcony and down to the pool area. Explained why the pool was so filthy, had glasses in it and vomit, terrible if there were children staying. We also had people throwing drink and peeing and spitting down onto our balcony. We reported this to the receptionst next morning (as there is no cover between 9pm-9.30am) She said she had heard lots of complaints but nothing she could do about it. There were people smoking drugs on the other balconys and it was all in all a terrible ordeal. I would never recommend this hotel to anyone. Absolutely awful.
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
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I am Paula Pérez and I work in the headquarter.
We only can say SORRY , SORRY VERY MUCH.
We had a lof of problems the weekend when the Electrobeah (music festival ) was beacuse a lot of clients did not repect us and our clients.
We know that theey were who had a really bad behaivour and not us howevere we did not how to manage them because we are not used to this type of situation.
Anyway, you was on holidays and they were not good beacuse of this problem. SO, we feel sorry really much.
This response is the subjective opinion of the management representative and not of TripAdvisor LLC.