i visited terra natura with my family and 16 month old son in september we got the tickets free from the hotel which seemed great when we got there the park was quiet probaly due to the season but whilst walking round we noticed beutifull birds tethered to there stumps with metal chains and the tortoises dint have any water in there enclosure nor did the otters bearing in mind it was 30 degrees so very hot to be without water we never saw any staff abot tending to the animals it was as if they were left,u whilst looking at a cat enclosure we noticed it pacing back and forth as if was stir crazy or disturbed this was very upsetting to an animal lover like myself after that it really put me off although we did see the tigers and they looked very well looked after with a member of staff tossing them huge pieces of meat i found some of the animals that was placed togeather unsuitable such as girraffes n antelopes with camels all in an enclosure with very flat ground n rather small as we carried on round the very tiring and spread out trail we noticed the beutifull elephants as we peered through the purpose built telescope u cud see this poor animal stepping side to side and the sadness in its eyes it was definalty bored crazy u could tell this animals mental welfare was not being looked after this upset me very much n made me tearful overall im glad we didnt pay for the tickets cos this certainly made a profound effect on me as i couldnt stop thinking about them for the rest of my holiday and what they were going through on the way out there was no staff around so i was unable to make a complaint n the bus available bk to the hotel was every hour then after 2pm wasnt one till 6pm i am a positive person who will make the best of a bad situation but this was appalling and neglectful there was no positives to this occasion i will never go again especially not for a child to see ,and be sure to take a drink as there was no drink facilitys open only the ones at the entrance too far to walk all the way back the spanish may do it diffrent to the british when it comes to animal welfare i dont know but overal i was disgusted people pay alot of money to enter if you dont have free tickets and terra natura are undervaluing there animals whilst over valuing ther pockets !!!!!!
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
January 14, 2013
Report response as inappropriate
I regret that this has been your appreciation since there is nothing farther from reality. First and foremost, let me assure you that, behind the installations of animals there is a team of serious and experts professionals worried about the welfare and care of all animals in Terra Natura.
It is true that the turtles have water to drink but not for bathing and this is due to it's terrestrial turtles (typical of desertic areas) and their habits are not the bathing, unlike freshwater or sea turtle.
The otters are still young and should be in a reasonable size pond to prevent accidents or fights between them. However the water is changed every day and is getting used them to aquatic activity and seek their food in water to develop habits characteristic of their species.
The subject of macaws is more complex. At the beginning they were in absolute freedom in their hanger-trees but all the days some unscrupulous visitors was "very funny" scaring these poor animals. The result was that they ended up fleeing terrified between the branches and bushes, destroying their plumage and even wounding. There are only two alternatives: enclose them or fasten them to its hangers to prevent damage from being made.
It gave us much grief to enclose them, so we attached them with thin leather straps of sufficient length so that the animals were comfortable, but they could not flee and get hurt. But it turns out that these sleepers and powerful birds are armed with a strong beak which easily broke the shackles... and came back to the start!
The following (current) option was to attach him with a thin chain capable of retaining the bird and at the same time give them all the necessary autonomy. This chain fulfills its mission, but received criticism from visitors, which (despite being more beneficial for the animal) leads us to the other option.
That is why we are currently completed gradually to macaws in closed facilities. Which while they move away them from the visitor, safeguard better intimacy and animal welfare.
In terms of the interaction between visitors and keepers, keepers work prioritizes attention to animals. However, when environmental enrichment activities are carried out, these are displayed to the public (such as the Tigers food) while not altering the welfare and intimacy of the animals. If you want a specific or personalized attention, we have specialized educators or the zootour: a learn guided free service and even feed the most fascinating animals from Terra Natura.
About the facilities shared by giraffes, antelope and camels, I’m surprised because there are no giraffes in Terra Natura Benidorm ¿? and about the share space, experts in zoos (EAZA and AIZA) actively recommend that different species "not competing" share facilities equal than in their original ecosystem, and so as it is done in TN Benidorm.
Elephants have the largest Terra Natura Prairie (and one of the largest in European zoos). They not only interact with other elephants, but with other species that enrich their socialization. When elephants are nervous behave as you describe (walking from one side to another, swinging, etc). But... what makes them show nervous? For example, that approaching the hour of eating, or come into the shelter where sleep, or the shower time (where they enjoy the company of their personal keepers for those who experience genuine love). Knowing their keepers, I’m perfectly calm regarding the physical well-being and emotional of these elephants!
Finally, I’m very happy that you had the opportunity to visit us free courtesy of your hotel, since Terra Natura does not receive any subsidy or contribution of the State or other institutions.
Everything that you have enjoyed during your visit (maintenance of facilities, feeding and caring for the animals, veterinary assistance, attention to the visitor, gardeners, cleaning service, catering and administrative management staff) is financed thanks to the ticket paid by our visitors, and day to day is possible thanks to the effort, enthusiasm and respect for Nature and animals of each and every one of them that we are part of the staff of Terra Natura and people who believe in us.
This response is the subjective opinion of the management representative and not of TripAdvisor LLC.