we have just stayed for 9 nights at the queens returned 5th oct, very freindly staff, and the food was excellent, its right in the heart of the old town so expect alot of noise, no early nights if your staying here, ear plugs will help, bottle banks right outside hotel was a massive pain started at 7am till 1am, just a note of caution there is no keys for the safes in the rooms, the keys where losted by the last owner we where told, we left are bank cards in the room anyway and carlos looked after are passports, they were all fine thank god, cleaner came every day, are cash we carried everywhere with us and third day into the holiday, somebody pick pocketed us for over 1000 pounds every penny we had, so big lesson leant for us, carlo the new owner is a very nice guy and i do wish him well for the future, but we wont be returns it wasnt a cheap holiday for us the end
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Thank you for taking the time to add your review of the Royal Queens, it is good to hear that you found the food excellent and the staff friendly. It was very sad that you suffered a robbery from a pick pocket whilst out and about in Benidorm, making your holiday more costly than expected.
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We have spoken to the council (again) concerning the bottle banks as they are not suposed to be used after 1am by local businesses or before 7am, officials are visiting bar owners shortly. In the narrow streets in the old town noise is expected on busy nights and at weekends in the area which is a lively part of town. This suits many of our guests who enjoy very late nights and our location close to all the action. Sorry that the noise was a problem for you on this occasion.
We apologies that no room safe was available in your room due to missing keys. We do now have keys for all but a couple of rooms and are rectifying the issue to ensure all room have working safe deposit boxes in future. Many thanks once again for your comments.
This response is the subjective opinion of the management representative and not of TripAdvisor LLC.