Just returned from a five day break in Benidorm. We booked this holiday through an internet website as found it to be cheaper than going direct on the hotel website. Chose the hotel purely for the beachfront location. We were not disappointed. The view was breathtaking and we were able to sunbathe in peace and quiet on our large and spacious balcony. Now for the downside...the food was a letdown...breakfast choice was poor with the eggs swimming in oil and not kept warm enough. Bacon was of poor quality and little else to choose from but the usual pastries, cheese, ham etc. Dinner was not much better, only two waiters on for a dining room that could hold max capacity of 240, although this time of year the dining room was half empty. Dishes were not cleared away after eating and we had to stack them neatly by the side so they could be removed! On the first night was not asked if we would like a drink until our desert!
Staff were unfriendly and rude. We were put into a room on the 10th floor and as soon as we moved into it we could hear banging and drilling. The receptionist admitted refurbishment work was being carried out in the hotel near us but should not be too noisy. We were woken up every morning except for the sunday around 7.30 a.m. When complaining to reception they refused to believe it was the builders and said it was a guest! The noise was intermittent from 8 a.m. until 7 p.m. everytime I complained they just shrugged their shoulders as if they didnt believe me! I gave up in the end! I asked the receptionist to make a phone call for me and she refused even though I offered to pay for the call, and pointed me to the nearest phone box. If you are back to the hotel after 12 a.m. the doors are locked. You are not given a key but are supposed to ring a doorbell! This was not working so had to bang on glass door until we could get the attention of the night receptionist! We were not sure which door to use to go in and he was very annoyed with us and told us off!
We were the only guests that were english as this hotel tended to be frequented by dutch and spanish. Also they were very elderly and we found that we were the youngest in the hotel for several days and we are in our late fourties! This is of course usual for this time of year but we found the other guests to be rather rude, especially when it came to using the lift as they didnt like to share!
This hotel is not cheap but we paid the extra money solely for the view. We thought the food and unfriendly unhelpful staff a let down. The room however was okay, it was small but had a separate bedroom and small kitchen area in the lounge. The bathroom could have done with being bigger and was in need of being refurbished.
All in all it was probably not worth the money we paid for this hotel because of the above reasons. However the view was fantastic and made up for the rest of the problems.
- Also Known As:
- Les Dunes Comodoro Benidorm
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