Visited here on Saturday 30th March with my mum, auntie and sister. Decided to come here as we used to be regular customers when we lived in Benidorm and couldn't wait to go back, unfortunately, we will not be returning. Waitress got our order wrong as she wasn't paying attention, male waiter brought over drinks and when I explained the coffee was the wrong kind and was showing him the right one on their menu, he accidentally spilt the coffee over my mum and sister. Waiter apologised and tried wiping my mum's arm with a damp cloth. My mum and sister went to clean up in the toilet but, there was no towels/cloth. At this point my mum was unhappy as she had also been brought the wrong beer but, we decided to finish our drinks and pay but, thought it would be appropriate for my mum to have her drink paid for in form of an apology (note the bottle of beer was only 2 euros), would have been more of a goodwill gesture but, when my sister went to pay and ask about this, she got accused of having caused the accident by knocking the waiters tray and being shouted at by an aggressive woman behind the counter. They said they would take my mum's top to the dry cleaners now but, who would take them up on that to sit in a bar on a Saturday evening in your bra!!! Also, why would they not have offered that immediately after the accident took place. Very poor customer service and definitely not somewhere I would recommend or indeed return to.
If you own or manage Cafe Moai, register now for free tools to enhance your listing, attract new reviews, and respond to reviewers.