We noticed that you're using an unsupported browser. The TripAdvisor website may not display properly.
We support the following browsers:
Windows: Internet Explorer, Mozilla Firefox, Google Chrome. Mac: Safari.

“Good 3 star hotel” 3 of 5 stars
Review of Hotel Helios Benidorm

Best prices for your stay
Enter dates for best prices
Check In mm/dd/yyyy Check Out mm/dd/yyyy
Show Prices
Compare best prices from top travel sites
and 7 more sites!
Save
You added Hotel Helios Benidorm to your Saves list
Hotel Helios Benidorm
3.0 of 5 Hotel   |   Avenida Filipinas 12, 03500 Benidorm, Spain   |  
Hotel amenities
Ranked #20 of 192 Hotels in Benidorm
Nottingham
Top Contributor
68 reviews 68 reviews
19 hotel reviews
Reviews in 28 cities Reviews in 28 cities
40 helpful votes 40 helpful votes
“Good 3 star hotel”
3 of 5 stars Reviewed August 24, 2013

We went to Helios Hotel on the 6th of August for one week. We are a family with 2 young children.
When we first arrived I have to admit that I was disappointed as we usually stay in 4 or 5 start hotels. The room looked small for us 4 but it was clean and the bathroom was beautiful.

I wish I could put another half star as it is above average but not yet very good.

Room was extremely clean and comfortable (but too small for 4). The cleaning was done every day and the cleaning lady was extremely polite and lovely. Fresh towels every day.
The balcony was a good side with lines to dry your beachwear. Perfect.

Bathroom: top marks for the bathroom. Huge shower, powerful. Large mirror plus an other intensifying one. hair dryer. Tiles floor to ceiling.

Food: buffet style. I was disappointed when we found out on our first meal that only bottle water was available so had to be paid for and all had to be paid in cash straight away. Nothing could be added to the room. Food was ok. A little repetitive but we all find something to eat at every meal.

Pool: lovely pool with a beach entrance. Perfect for little ones.
It was easy enough to get a sunbed. Shame people still try to reserve them all day without showing up once! Many thanks for pool staff who is looking at unoccupied beds and take the towels away.

Entertainment was basic. Kids club was not really a club. Just really a game by the pool so you had to stay there but kids enjoyed this little game.
Aqua gym was more like aqua dance with the same music/routine every day ...
But lots of enthousiasm from the staff!

So all in all a nice 3 star hotel.
Clean room / bathroom / pool side.
My negative points are: not being able to charge anything to the room and having to pay all by cash, having to pay for safe and fridge.

We had a lovely week in Benidorm and will keep very good memories.

Room Tip: We did not choose a pool side as very noisy. At the back rooms get sun in the morning and so do not...
See more room tips
  • Stayed August 2013, traveled with family
    • 4 of 5 stars Value
    • 5 of 5 stars Location
    • 4 of 5 stars Sleep Quality
    • 3 of 5 stars Rooms
    • 5 of 5 stars Cleanliness
    • 4 of 5 stars Service
Was this review helpful? Yes 2
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Helios B, British Guest Relations at Hotel Helios Benidorm, responded to this review, September 19, 2013
Thank you for sharing your holiday experience.

We are sorry to see that upon you arrival you were disappointed by the Hotel, when you are used to 4 and 5 star hotels, certain differences can be noticable, although the Hotel Helios as a 3 star hotel works to the highest standards regardless of our star rating.

It is correct that all drinks must be paid for upon arrival as is common practice in all hotels up to a 3 star category.

We are pleased you found the bathrooms to your liking, the rooms clean and also enjoyed the use of the swimming pool, and most importantly you had a lovely week in Benidorm.

Kind Regards,

Jason McKerrell,

British Guest Relations.
Report response as inappropriate
This response is the subjective opinion of the management representative and not of TripAdvisor LLC.
Write a Review

891 reviews from our community

Traveler rating
    389
    341
    114
    34
    13
See reviews for
248
358
13
5
Rating summary
  • Location
    4.5 of 5 stars
  • Sleep Quality
    4 of 5 stars
  • Rooms
    4.5 of 5 stars
  • Service
    4.5 of 5 stars
  • Value
    4.5 of 5 stars
  • Cleanliness
    4.5 of 5 stars
Traveler tips help you choose the right room.   Room tips (296)
Date | Rating
  • Dutch first
  • English first
  • French first
  • Italian first
  • Portuguese first
  • Russian first
  • Spanish first
  • Any
English first
Kingston-upon-Hull, United Kingdom
1 review
2 helpful votes 2 helpful votes
5 of 5 stars Reviewed August 23, 2013

Returned a few weeks ago from a week(23 Jul - 30 Jul) at the Helios, by far the best 3* I've ever visted. I've stayed in 4*s or more in the Canaries, and found Helios to be better than those. I'm only 14 and must say Sofyan, Eva and Kasha were the best entertainers I've had, especially Sofyan who spoke 7 languages and even about my football team, Hull City! If I could have his contact details to keep in touch with him I'd appreciate it. Great facilities, free wifi and great rooms. However, my room(606) had a foul smell coming from the plug hole but the maid kept on top of it and tried to keep it to a bare minimum. Thanks to all the staff at Helios and hopefully I can come back soon. Could I also have a playlist from Aquagym please? Many thanks, keep it up!

Room Tip: None pool facing gets sun in a morning so towels are dry for the day ahead!
See more room tips
  • Stayed July 2013, traveled with family
    • 5 of 5 stars Value
    • 5 of 5 stars Location
    • 5 of 5 stars Sleep Quality
    • 5 of 5 stars Rooms
    • 5 of 5 stars Cleanliness
    • 5 of 5 stars Service
Was this review helpful? Yes 2
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Helios B, British Guest Relations at Hotel Helios Benidorm, responded to this review, September 19, 2013
Thank you for a great review of your stay at the Hotel Helios Benidorm.

We are pleased to see that you had an excellent time staying at our hotel.

If you contact the hotel via email at guestrelations@heliosbenidorm.com I will gladly make sure you get the aquagym playlist.

We hope to welcome you back to the Hotel Helios Benidorm in the very near future.

Kind Regards,

Jason McKerrell,

British Guest Relations,

Hotel Helios Benidorm.
Report response as inappropriate
This response is the subjective opinion of the management representative and not of TripAdvisor LLC.
Runcorn, England, United Kingdom
2 reviews
5 helpful votes 5 helpful votes
5 of 5 stars Reviewed August 21, 2013

came here from the 10th to 20th of august this hotel is fab very clean nice and friendly staff hotel is well based for bars and the beach 5 mins away we emailed a week before asking for 4th floor with a pool view and got it food was good always something to eat would go again really loved this hotel and cant wait to come back in the future thanks to all the staff at helios extra thanks to all the cleaners they work very hard

Room Tip: ask for a pool view
See more room tips
  • Stayed August 2013, traveled as a couple
    • 5 of 5 stars Value
    • 5 of 5 stars Location
    • 4 of 5 stars Sleep Quality
    • 5 of 5 stars Rooms
    • 5 of 5 stars Cleanliness
    • 5 of 5 stars Service
Was this review helpful? Yes 3
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Helios B, British Guest Relations at Hotel Helios Benidorm, responded to this review, September 19, 2013
Thank you for taking the time to share your holiday experience on Trip Advisor.

We are pleased to see from your review that you enjoyed your stay.

We were pleased to be able to accommodate your request and if any guests have any special requests or enquiries, please do not hesitate to contact me at guestrelations@heliosbenidorm.com and we will do everything we can.

We hope to welcome you back in the very near future.

Kind Regards,

Jason McKerrell,

British Guest Relations,

Hotel Helios Benidorm.
Report response as inappropriate
This response is the subjective opinion of the management representative and not of TripAdvisor LLC.
1 review
2 helpful votes 2 helpful votes
5 of 5 stars Reviewed August 21, 2013 via mobile

Me and my mam stayed in the Helios from the 3rd of August for 1 week. When we arrived we'd missed our evening meal however the reception staff had a picnic waiting for us which was fantastic! The rooms was excellent very modern and clean we couldn't fault it.
This hotel is very wheel chair friendly the regular life guard was exeptionally good with the older generation getting them in and out of the pool he was very patient and a lovely man.
The entertainment staff were also great especially Sofyan who was absolutely brilliant what a lovely young man who we wish every success in his future. The water aerobics was espeically good he made things very fun and entertaining an all round great entertainer!
The only fault with entertianment was on the evening I wouldn't reccomend staying in the hotel if you want good lively entertainment, there are many bars and clubs to the left as you leave the hotel they have some good acts. I'd advise that the hotel did more to get the guests involved more quiz's, activitys and competitions they did this one night and that was the best night of entertainment we saw all week.
I would most definetley reccomend this hotel the food, rooms, staff and the hotel its self was absolutely fabulous we had a fantastic week and would definetely return again especially if sofyan was still going to be there but unfortunatley he's only on work placement:(! Reccomended to all, famalies, oldies and also young people the night life can be as lively as you want it over in benidorm!

  • Stayed August 2013
    • 5 of 5 stars Value
    • 5 of 5 stars Location
    • 5 of 5 stars Rooms
    • 5 of 5 stars Cleanliness
    • 5 of 5 stars Service
Was this review helpful? Yes 2
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Helios B, British Guest Relations at Hotel Helios Benidorm, responded to this review, September 19, 2013
Thank you for taking the time to write this fantastic review of the Hotel Helios Benidorm.

We are pleased to see from this review that you had a fantastic time and would recommend us.

I will pass on your kind words to Sofyan who sadly is only working here on a temporary basis, but would be a huge asset to the team all year round.

We hope to welcome you back to the Hotel Helios Benidorm in the very near future.

Kind Regards,

Jason McKerrell,

British Guest Relations,

Hotel Helios Benidorm.
Report response as inappropriate
This response is the subjective opinion of the management representative and not of TripAdvisor LLC.
Sevenoaks, Kent
Reviewer
4 reviews 4 reviews
Reviews in 2 cities Reviews in 2 cities
6 helpful votes 6 helpful votes
4 of 5 stars Reviewed August 20, 2013

Don't think twice about booking here. This is definitely the best 3* Hotel we have ever stayed in.
Very Clean, Great staff and lovely pool area and it's probably in one of, if not the best location.
We asked for a low floor with a pool view before arriving and received exactly that (many thanks!). Our only minor gripe was that all 4 beds were in the one room, which meant it was a little cramped with our 2 teenage daughters and obviously no chance of any alone time!!
This would certainly not stop me booking again but just mean getting an extra room. Food very good, always something to eat even for my fussy lot. I look forward to staying at the Helios again in the future.

Room Tip: Email the hotel prior to going, pool side balconies get the sun in the afternoons.
See more room tips
  • Stayed August 2013, traveled with family
    • 4 of 5 stars Value
    • 5 of 5 stars Location
    • 3 of 5 stars Sleep Quality
    • 4 of 5 stars Rooms
    • 5 of 5 stars Cleanliness
    • 5 of 5 stars Service
Was this review helpful? Yes 3
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Helios B, British Guest Relations at Hotel Helios Benidorm, responded to this review, August 23, 2013
Thank you for sharing your holiday experience on Trip Advisor.

We are pleased to see from this review that you found us to be the best 3* hotel you have stayed in.

We look forward to welcoming you back in the near future.

Kind Regards,

Jason McKerrell,

British Guest Relations.
Report response as inappropriate
This response is the subjective opinion of the management representative and not of TripAdvisor LLC.
Manchester, United Kingdom
1 review
1 helpful vote 1 helpful vote
5 of 5 stars Reviewed August 17, 2013

We returned from a 10 day holiday on the 31st of July it was probably the best holiday we have had.The reception staff were very efficient approachable and helpful. The rooms were kept immacuate by the hard working maids. A special mention to Jose the lifeguard what a lovely young man he is he is a credit to your hotel nothing was too much trouble for him he was also very caring and thoughtful towards the disabled people who he helped in/out of the pool i also saw him in the pool with a disabled chap holding him and gliding him around the pool ensuring he didnt get splashed it was very touching to see.Our children were happy with the free table tennis and WiFi. The food is lovely something for everyone.It was just a perfect stay we will definately be booking for next year, thanks to everyone at the Helios.

Room Tip: We stayed in room 312 the balcony was sunny all day and it was quiet.
See more room tips
  • Stayed July 2013, traveled with family
    • 5 of 5 stars Value
    • 5 of 5 stars Location
    • 5 of 5 stars Sleep Quality
    • 5 of 5 stars Rooms
    • 5 of 5 stars Cleanliness
    • 5 of 5 stars Service
Was this review helpful? Yes 1
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Helios B, British Guest Relations at Hotel Helios Benidorm, responded to this review, August 23, 2013
Thank you for taking the time to write this kind review.

We are pleased to see from your review that your stay was satisfactory and you found our staff approachable, helpful and hard working.

We look forward to welcoming you back next year.

Kind Regards,

Jason McKerrell,

British Guest Relations.
Report response as inappropriate
This response is the subjective opinion of the management representative and not of TripAdvisor LLC.
Newcastle-under-Lyme, United Kingdom
2 reviews
1 helpful vote 1 helpful vote
5 of 5 stars Reviewed August 17, 2013

We just returned yesterday from a 10 night stay at this hotel, it was our first time at this hotel and after many recommendations and reading the reviews, we weren't disappointed. The reception staff were very welcoming and we had a great room on the 9th floor with a Jacuzzi bath room 915, with a great view of the pool. There was plenty of room for us as a family of four, making it a very comfortable stay- THANK YOU to the maid for cleaning our room. The food options were good and there was something to suit everyone, even our 5 and 7 year olds. All the staff work extremely hard and are more than willing to help and the Entertainment Team work so hard doing the activities and through the day and evening. Me and the children really enjoyed the Aqua-fit and are still singing the songs...BRILLIANT!!! Please can we have the playlist of the songs used for the aqua fit. Don't hesitate to book this hotel, great for location, shops, bars, restaurant and the local market around the corner. We will be staying here again and recommending it to others. THANK YOU HELIOS for a great family holiday and stay at the hotel.

Room Tip: If you like the sun all day request a room on the pool side.
See more room tips
  • Stayed August 2013, traveled with friends
    • 5 of 5 stars Value
    • 5 of 5 stars Location
    • 5 of 5 stars Sleep Quality
    • 5 of 5 stars Rooms
    • 5 of 5 stars Cleanliness
    • 5 of 5 stars Service
Was this review helpful? Yes 1
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Helios B, British Guest Relations at Hotel Helios Benidorm, responded to this review, August 23, 2013
Thank you for posting this fantastic holiday review of the Hotel Helios Benidorm.

We are pleased to see you chose the hotel after recommendations and reading our reviews, and even more so that we did not disappoint.

I will pass on your kind words to our staff who will be thrilled by your feedback.

We hope to welcome you back in the very near future.

Kind Regards,

Jason McKerrell,

British Guest Relations.
Report response as inappropriate
This response is the subjective opinion of the management representative and not of TripAdvisor LLC.
Hotels you might also like...
mm/dd/yyyy mm/dd/yyyy
Price Your Stay

Been to Hotel Helios Benidorm? Share your experiences!

Write a Review Add Photos & Videos

Additional Information about Hotel Helios Benidorm

Address: Avenida Filipinas 12, 03500 Benidorm, Spain
Location: Spain > Valencian Country > Alicante Province > Costa Blanca > Benidorm
Amenities:
Bar / Lounge Children Activities ( Kid / Family Friendly ) Restaurant Shuttle Bus service Swimming Pool Wheelchair access Airport Transportation
Hotel Style:
#4 Business Hotel in Benidorm
#11 Family Hotel in Benidorm
#18 Romantic Hotel in Benidorm
Price Range (Based on Average Rates): $
Hotel Class:3 star — Hotel Helios Benidorm 3*
Number of rooms: 283
Reservation Options:
TripAdvisor is proud to partner with Expedia, Booking.com, Hotels.com, Priceline, Despegar.com, Travelocity, TripOnline SA, Odigeo and Tingo so you can book your Hotel Helios Benidorm reservations with confidence. We help millions of travelers each month to find the perfect hotel for both vacation and business trips, always with the best discounts and special offers.
Also Known As:
Helios Hotel Benidorm

Owners: What's your side of the story?

If you own or manage Hotel Helios Benidorm, register now for free tools to enhance your listing, attract new reviews, and respond to reviewers.