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“had a better stay at the helios than some so called 5 star hotels” 4 of 5 stars
Review of Hotel Helios Benidorm

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Hotel Helios Benidorm
3.0 of 5 Hotel   |   Avenida Filipinas 12, 03500 Benidorm, Spain   |  
Hotel amenities
Ranked #19 of 194 Hotels in Benidorm
Kilmarnock, United Kingdom
1 review
6 helpful votes 6 helpful votes
“had a better stay at the helios than some so called 5 star hotels”
4 of 5 stars Reviewed December 12, 2012

Having just returned from a weeks stay 3rd of dec.2012. I would like to give full credit to the hotel staff. Rooms cleaned every day and fresh towels. My special thanks to Antonio, and his friendly staff on the well run restaurant which provided a lovely choice food every day. I would certainly stay here again. Kind Regards. Alex.

  • Stayed December 2012, traveled with friends
    • 4 of 5 stars Value
    • 4 of 5 stars Location
    • 4 of 5 stars Sleep Quality
    • 4 of 5 stars Rooms
    • 4 of 5 stars Cleanliness
    • 4 of 5 stars Service
Was this review helpful? Yes 6
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Hotel Helios B, British Guest Relations at Hotel Helios Benidorm, responded to this review, December 13, 2012
Thank you for taking the time to review your stay at the Hotel Helios.

We are glad to see from this review that your stay with us was satisfactory.

Thank you for your kind words regarding our restaurant and I will pass on your thanks to Antonio our head waiter and his restaurant staff.

We look forward to welcoming you back to the Hotel Helios in the near future.

Kind regards,

Jason McKerrell,

British Guest Relations.
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This response is the subjective opinion of the management representative and not of TripAdvisor LLC.
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891 reviews from our community

Traveler rating
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248
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5
Rating summary
  • Location
    4.5 of 5 stars
  • Sleep Quality
    4 of 5 stars
  • Rooms
    4.5 of 5 stars
  • Service
    4.5 of 5 stars
  • Value
    4.5 of 5 stars
  • Cleanliness
    4.5 of 5 stars
Traveler tips help you choose the right room.   Room tips (296)
Date | Rating
  • Dutch first
  • English first
  • French first
  • Italian first
  • Portuguese first
  • Russian first
  • Spanish first
  • Any
English first
Chesterfield, United Kingdom
1 review
8 helpful votes 8 helpful votes
5 of 5 stars Reviewed December 2, 2012

just read a review on here that the breakfast at Helios was not up to much we stayed for a week end of october and can only say it was the best breakfast we have had in Benidorm everything you could want for an english breakfast plus the chef cooking to order fried eggs and pancakes there was even porridge really what more do people want?. The rooms are spotless,staff friendly first time we have stayed at this hotel also first time I have posted a review. You honestly can not fault this hotel. have already booked again for next year

  • Stayed October 2012, traveled as a couple
    • 4 of 5 stars Value
    • 5 of 5 stars Location
    • 5 of 5 stars Sleep Quality
    • 5 of 5 stars Rooms
    • 5 of 5 stars Cleanliness
    • 5 of 5 stars Service
Was this review helpful? Yes 8
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Hotel Helios B, British Guest Relations at Hotel Helios Benidorm, responded to this review, December 7, 2012
Thank you for taking the time to post this kind review sharing your first visit at the Hotel Helios.

We are pleased you find our breakfast the best in Benidorm as we try to offer the most varied options possible from cooked products, continental options and not forgetting our freshly baked bread and pastries we have to offer, cooked freshly every morning at the show cooking area.

We look forward to welcoming you back for your next visit in 2013.

Kind regards,

Jason McKerrell,

British Guest Relations.
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This response is the subjective opinion of the management representative and not of TripAdvisor LLC.
Cwmbran, United Kingdom
2 reviews
Reviews in 2 cities Reviews in 2 cities
4 helpful votes 4 helpful votes
4 of 5 stars Reviewed November 25, 2012

Just returned from a week at Helios (our first visit to Benidorm) hotel staff very friendly and welcoming and quick to deal wirth any requests you may have. Food was very varied with something for everyone. Thomson rep very helpful and always available at times specified on noticeboard, Soraya had a very cheery disposition. Thought beach in Benidorm was lovely. Did a boat trip to Benidorm island which was a complete waste of time and money. We found it very easy to travel on local buses also very cheap. Stayed full board, if going out for the day they would supply a very good picnic lunch. All in all a very nice week, would definitely consider this hotel for future holidays in Benidorm.

  • Stayed November 2012, traveled as a couple
    • 5 of 5 stars Value
    • 5 of 5 stars Location
    • 3 of 5 stars Sleep Quality
    • 4 of 5 stars Rooms
    • 4 of 5 stars Cleanliness
    • 4 of 5 stars Service
Was this review helpful? Yes 3
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Hotel Helios B, British Guest Relations at Hotel Helios Benidorm, responded to this review, December 7, 2012
Thank you for taking the time to post this review of your stay at the Hotel Helios.

We are pleased that you pleased with your overall holiday experience with us and found our staff friendly and efficient; we pride ourselves in trying to offer the best customer service to ensure our guests have a pleasant and care free stay.

We look forward to your next visit to the Hotel Helios.

Kind Regards,

Jason McKerrell,

British Guest Relations.
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This response is the subjective opinion of the management representative and not of TripAdvisor LLC.
Folkestone, United Kingdom
2 reviews
Reviews in 2 cities Reviews in 2 cities
1 helpful vote 1 helpful vote
3 of 5 stars Reviewed November 22, 2012

Just returned from Helios and have to say not the best for food, very repetitive and processed, if you like batter and breadcrumbs then this is right for you. Not a lot of fresh produce ie. veg and meat. The sweets were all jelly and mousse, but the cheese board was very good. The Hotel mainly has Belgium and Norwegian guests which reflects the entertainment, which consists of playing cards and line dancing. And 'woe betide' if you dared to sit at a regular table which they consider belongs to them, it is a mad rush at meal times to secure a place. The Thomson rep was barely to be seen and the info board was almost non existent. Again, if you need info you can obtain this from the European neighbours boards. The rooms were very clean and the shower room excellent. The location ideal for all the bars and clubs and regular bus route on the Avenue Mediteraineo. There are better hotels in Benidorm, which cater more for English and English humour.

Room Tip: Best rooms overlooking pool at front, but can be noisy
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  • Stayed November 2012, traveled as a couple
    • 3 of 5 stars Value
    • 4 of 5 stars Location
    • 4 of 5 stars Sleep Quality
    • 4 of 5 stars Rooms
    • 4 of 5 stars Cleanliness
    • 3 of 5 stars Service
Was this review helpful? Yes 1
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Hotel Helios B, British Guest Relations at Hotel Helios Benidorm, responded to this review, December 7, 2012
Thank you for sharing your experience at the Hotel Helios.

We are sorry to see from your review that the hotel did not meet your expectations.

In our restaurant we have the show cooking area located at the rear of the buffet where during every service we offer a different choice of meat, cooked on the spot by one of our chefs. There is also a selection of vegetables one the other side of the show cooking along with the vegetarian options on the regular buffet.

Our entertainment programme is varied and we try to provide activities and shows which appeal to a multi national audience.

We are sorry you did not find the overall holiday experience satisfactory, and if you have any suggestions or additional comments please do not hesitate to contact me via the hotel email address you will find on our website.

Kind Regards,

Jason McKerrell,

British Guest Relations.
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This response is the subjective opinion of the management representative and not of TripAdvisor LLC.
Barnsley, United Kingdom
Reviewer
5 reviews 5 reviews
3 hotel reviews
Reviews in 4 cities Reviews in 4 cities
8 helpful votes 8 helpful votes
5 of 5 stars Reviewed November 18, 2012

i just got back from the helios whent first in 1999 and whent again this year for fiesta week and got a surprise the hotel has been refurbished and very clean was met on reception on arrival by not a spanish person a british person that helps if you don't speak spanish the hole hotel was nice the staff where very friendly the rooms where cleaned every day and towels changed i every day the resturant food was a mix of british and spanish and continental the pool has been refurbished and is smaller and very nice and safe and they have made the sun terrace very nice and relaxing. overall one of benidorms best hotels will definetly be going back.

  • Stayed November 2012, traveled with friends
    • 5 of 5 stars Value
    • 5 of 5 stars Location
    • 5 of 5 stars Sleep Quality
    • 5 of 5 stars Rooms
    • 5 of 5 stars Cleanliness
    • 5 of 5 stars Service
Was this review helpful? Yes 3
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Hotel Helios B, British Guest Relations at Hotel Helios Benidorm, responded to this review, November 21, 2012
Thank you for writing this fantastic review of our hotel.

We are pleased to see you were happy with your stay and got a pleasant surprise with our recently refurbished rooms.

In addition to the room refurbishment we also completed work on the swimming pool area which now has laminated flooring surrounding the pool area and a ramp permitting guests with limited mobility to be able to access with less effort.

We look forward to welcoming you back to the Hotel Helios in the very near future.

Kind regards,

Jason McKerrell,

British Guest Relations.
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This response is the subjective opinion of the management representative and not of TripAdvisor LLC.
Seaham, United Kingdom
2 reviews
6 helpful votes 6 helpful votes
4 of 5 stars Reviewed November 13, 2012

just returned two weeks ago after a fab weeks stay at hotel helios benidorm, my husband and i could not fault it top marks for location, cleanliness and staff were so friendly and helpful. i had heard bad things about the food but it was fine, i have had better but certainly not the worst and plenty of selection, the hotel entertainment catered more for the mature spanish visitor shall we say but the hotle is so well located we had plenty of choice of places to go of a night this was our firsrt time in benidorm and we will defo be returning to the hotel helios next year this time for 10 nights as a week went way to quickly

Room Tip: we requested a room with a pool view which they granted and it was lovely, also if you like a cuppa...
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  • Stayed October 2012, traveled as a couple
    • 4 of 5 stars Value
    • 5 of 5 stars Location
    • 4 of 5 stars Sleep Quality
    • 5 of 5 stars Rooms
    • 5 of 5 stars Cleanliness
    • 4 of 5 stars Service
Was this review helpful? Yes 3
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Hotel Helios B, British Guest Relations at Hotel Helios Benidorm, responded to this review, November 16, 2012
Thank you for taking the time to post this review on Trip Advisor.

We are happy reading from this review that your stay with us was pleasant and satisfactory, also that your initial hesitation was soon over regarding the restaurant.

We look forward to welcoming you back to the hotel for your next holiday.

Regards,

Jason McKerrell,

British Guest Relations.
Report response as inappropriate
This response is the subjective opinion of the management representative and not of TripAdvisor LLC.
southport
Contributor
12 reviews 12 reviews
9 hotel reviews
Reviews in 8 cities Reviews in 8 cities
9 helpful votes 9 helpful votes
4 of 5 stars Reviewed November 12, 2012

better than we expected staff were really helpful at all times(just as well thompson rep was rubbish) food varied and tasty but sometimes a bit cold entertainment was mainly geared to a large belgium party and not much english spoken but lighthearted and fun and you could always go out as it was very central i think we would definitly go back to this one room was also very comfortable and kept really clean thanyou to all the hardworking staff

Room Tip: ask for a pool view if you want any sun on your balcony
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  • Stayed November 2012, traveled as a couple
    • 4 of 5 stars Value
    • 4 of 5 stars Location
    • 4 of 5 stars Sleep Quality
    • 4 of 5 stars Rooms
    • 5 of 5 stars Cleanliness
    • 4 of 5 stars Service
Was this review helpful? Yes 1
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Hotel Helios B, British Guest Relations at Hotel Helios Benidorm, responded to this review, November 16, 2012
Thank you for sharing your holiday experience on Trip Advisor.

We are glad we were able to help you as much a possible during your stay.

During your stay we did have a very large group of Belgium guests staying with us who also performed in the evening in the lounge bar. This was only due to the group booking and the rest of the year we run an international entertainment programme suited for all nationalities.

We hope to see again in the very near future.

Kind regards,

Jason McKerrell,

British Guest Relations.
Report response as inappropriate
This response is the subjective opinion of the management representative and not of TripAdvisor LLC.
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Additional Information about Hotel Helios Benidorm

Address: Avenida Filipinas 12, 03500 Benidorm, Spain
Location: Spain > Valencian Country > Alicante Province > Costa Blanca > Benidorm
Amenities:
Bar / Lounge Children Activities ( Kid / Family Friendly ) Restaurant Shuttle Bus service Swimming Pool Wheelchair access Airport Transportation
Hotel Style:
#4 Business Hotel in Benidorm
#11 Family Hotel in Benidorm
#18 Romantic Hotel in Benidorm
Price Range (Based on Average Rates): $
Hotel Class:3 star — Hotel Helios Benidorm 3*
Number of rooms: 283
Reservation Options:
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Also Known As:
Helios Hotel Benidorm

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