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“Brilliant holiday” 4 of 5 stars
Review of Magic Cristal Park Hotel

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Magic Cristal Park Hotel
3.0 of 5 Hotel   |   Calle Ruzafa 14, 03500 Benidorm, Spain   |  
Hotel amenities
Ranked #56 of 192 Hotels in Benidorm
london
2 reviews
4 helpful votes 4 helpful votes
“Brilliant holiday”
4 of 5 stars Reviewed October 9, 2013

Just got back from another brilliant holiday at the Magic Cristal park. The apartment was amazing and spotless. The maid was absolutely brilliant as well. The bar staff are always friendly as is everyone on reception and all very helpful. Charlie always made me laugh in the magic cafe and had a wide range of music for everyone. Cheryle Louise is amazing despite the dodgy sound system she had to work with and had everyone singing along. Trevor brilliant as per usual and can't wait to come back next year. Perfect location for the fiesta as well.

  • Stayed October 2013, traveled with family
    • 5 of 5 stars Value
    • 5 of 5 stars Location
    • 5 of 5 stars Sleep Quality
    • 5 of 5 stars Rooms
    • 5 of 5 stars Cleanliness
    • 4 of 5 stars Service
Was this review helpful? Yes 3
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
SantiagoSenz, Manager Hotel Cristal Park Hotel. at Magic Cristal Park Hotel, responded to this review, October 10, 2013
Dear Guest


We we would like to thank you for your comments, we appreciate this comments because they help us to improve day by day. Magic Cristal Park have different systems such as Qualitas that help us to develop a comprehensive monitoring opportunities for improvement in each department of the Hotel.

We also have internal and external audits that measures the satisfaction of our customers. In Magic Fenica there is a high index of guests that repeat year after year,and this makes us very proud, even so we still work hard to meet your expectations.

Formula 24 Guarantee of Satisfaction. If in 24 hours your expectations have not been fulfilled, you have the right, by using our formula 24 guarantee of satisfaction, to cash in (with no costs for cancellation except services already consumed) and we will help you to find another accommodation, including in another chain. You holidays are our priority.

Thank you again for your comments which are received in a positive direction and in a spirit of continuous improvement.

Yours sincerely,


Santiago Senz
Manager Magic Cristal Park Hotel
Report response as inappropriate
This response is the subjective opinion of the management representative and not of TripAdvisor LLC.
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1,420 reviews from our community

Traveler rating
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Rating summary
  • Location
    4 of 5 stars
  • Sleep Quality
    3.5 of 5 stars
  • Rooms
    3.5 of 5 stars
  • Service
    4 of 5 stars
  • Value
    4 of 5 stars
  • Cleanliness
    4 of 5 stars
Traveler tips help you choose the right room.   Room tips (203)
Date | Rating
  • Dutch first
  • English first
  • French first
  • Portuguese first
  • Spanish first
  • Any
English first
Chippenham, United Kingdom
Reviewer
3 reviews 3 reviews
20 helpful votes 20 helpful votes
5 of 5 stars Reviewed October 8, 2013

Stayed here for 12 nights from the 8th September's have to say staff food and the whole experience was brilliant can highly recommend it···· this was our second visit and I have to say it was better than the first time

Room Tip: We booked an economy room but asked for a view of the park
See more room tips
  • Stayed September 2013, traveled as a couple
    • 5 of 5 stars Value
    • 5 of 5 stars Location
    • 4 of 5 stars Sleep Quality
    • 5 of 5 stars Rooms
    • 5 of 5 stars Cleanliness
    • 5 of 5 stars Service
Was this review helpful? Yes 4
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
SantiagoSenz, Manager Hotel Cristal Park Hotel. at Magic Cristal Park Hotel, responded to this review, October 10, 2013
Dear Guest


We we would like to thank you for your comments, we appreciate this comments because they help us to improve day by day. Magic Cristal Park have different systems such as Qualitas that help us to develop a comprehensive monitoring opportunities for improvement in each department of the Hotel.

We also have internal and external audits that measures the satisfaction of our customers. In Magic Fenica there is a high index of guests that repeat year after year,and this makes us very proud, even so we still work hard to meet your expectations.

Formula 24 Guarantee of Satisfaction. If in 24 hours your expectations have not been fulfilled, you have the right, by using our formula 24 guarantee of satisfaction, to cash in (with no costs for cancellation except services already consumed) and we will help you to find another accommodation, including in another chain. You holidays are our priority.

Thank you again for your comments which are received in a positive direction and in a spirit of continuous improvement.

Yours sincerely,


Santiago Senz
Manager Magic Cristal Park Hotel
Report response as inappropriate
This response is the subjective opinion of the management representative and not of TripAdvisor LLC.
southend on sea essex
Senior Reviewer
7 reviews 7 reviews
6 hotel reviews
Reviews in 4 cities Reviews in 4 cities
20 helpful votes 20 helpful votes
5 of 5 stars Reviewed October 7, 2013

Having stayed here and in other magic hotels in Benidorm. I never get fed up with the hotels or Benidorm. We missed the first part of the fiesta but were here for the parade and the English day in the square. which is a fantastic day of fancy dress and partying, for all ages.
The Cristal Park is a great place to stay, ok some of the rooms are a bit tatty, some are really nice depends what you book, and the price you pay.
I find the food compares on the plus side to other 3 star hotels in the med. Loads of choice we use both the Spanish and English restaurants as the Spanish do. The food is the same.
The entertainment in the Magic Café is superb Him n Her (Andy and Annemarie) keep you entertained all night, I have said before they are the best hotel entertainment I have ever seen, its all ways a pleasure to spend nights in the hotel in their company. and with other guests one thing there is a lot of fun and banter going on. The bar staff led by Anita also help to make the atmosphere so fantastic. And they work very hard.

If after midnight when the Magic Café shuts you can go to bars in the old town or get a cab to the square where you can carry on until the next morning. Or you can take your drinks upstairs and finish them in the main bar.
The staff here are all very nice, Yamilla, Maria and Marie on the reception, are friendly and helpfull the cleaners, the restaurant staff they all work hard. I could not be as patient as them with some of the guests they have to deal with. Especially the stag and hens.
The weather was very warm for the whole two weeks we stayed from 13th till 27th Nov it has been every time we have stayed at this time of the year.
This years fiesta starts on the 08/11/13 try it is great.
To check out the dodgy side of Benidorm google benidormscams

Room Tip: if you want a better room don't book a promo room.
See more room tips
  • Stayed November 2012, traveled with friends
    • 4 of 5 stars Value
    • 3 of 5 stars Location
    • 4 of 5 stars Sleep Quality
    • 3 of 5 stars Rooms
    • 4 of 5 stars Cleanliness
    • 4 of 5 stars Service
Was this review helpful? Yes 2
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
SantiagoSenz, Manager Hotel Cristal Park Hotel. at Magic Cristal Park Hotel, responded to this review, October 10, 2013
Dear Guest


We we would like to thank you for your comments, we appreciate this comments because they help us to improve day by day. Magic Cristal Park have different systems such as Qualitas that help us to develop a comprehensive monitoring opportunities for improvement in each department of the Hotel.

We also have internal and external audits that measures the satisfaction of our customers. In Magic Fenica there is a high index of guests that repeat year after year,and this makes us very proud, even so we still work hard to meet your expectations.

Formula 24 Guarantee of Satisfaction. If in 24 hours your expectations have not been fulfilled, you have the right, by using our formula 24 guarantee of satisfaction, to cash in (with no costs for cancellation except services already consumed) and we will help you to find another accommodation, including in another chain. You holidays are our priority.

Thank you again for your comments which are received in a positive direction and in a spirit of continuous improvement.

Yours sincerely,


Santiago Senz
Manager Magic Cristal Park Hotel
Report response as inappropriate
This response is the subjective opinion of the management representative and not of TripAdvisor LLC.
blackpool
Senior Contributor
25 reviews 25 reviews
10 hotel reviews
Reviews in 14 cities Reviews in 14 cities
7 helpful votes 7 helpful votes
3 of 5 stars Reviewed October 7, 2013

We booked the Cristal park 27th Sept for a week , we've been twice before so we knew what to expect , good clean hotel in the Magic group. The food was good as normal but the condition of the hotel is getting worse , cracked tiles in the room ,towels that are too small and almost transparent they are that thin , peeling paint all over the place and just in a generally tatty state .I know times are hard in Spain at the moment but other hotels in the resort have been completely refurbished etc. .We had gold all inc cards again which to mean we could have premium brands of spirits at the bar ,but after a couple of nights on Spanish brands I asked a barman to remind me of the gold card difference , he replied that yes we should be being served premium brands but all they had was Baileys and Tia Maria , they hadn't had Bacardi for over a year so the gold cards were a waste of time. We could use the other hotels in the group and the ones we visited seem to be in a much better state of repair or just looked after better .sorry to say but I think we wont be going back as we've had some good hols there but until they spend some money on it we will be looking else where. Just to say the staff were great as usual as they had a lot of large groups of men and women staying there and must have patience of saints.

  • Stayed September 2013, traveled as a couple
    • 3 of 5 stars Value
    • 4 of 5 stars Location
    • 2 of 5 stars Sleep Quality
    • 2 of 5 stars Rooms
    • 2 of 5 stars Cleanliness
    • 3 of 5 stars Service
Was this review helpful? Yes
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
SantiagoSenz, Manager Hotel Cristal Park Hotel. at Magic Cristal Park Hotel, responded to this review, October 10, 2013
Dear Guest


We we would like to thank you for your comments, we appreciate this comments because they help us to improve day by day. Magic Cristal Park have different systems such as Qualitas that help us to develop a comprehensive monitoring opportunities for improvement in each department of the Hotel.

We also have internal and external audits that measures the satisfaction of our customers. In Magic Fenica there is a high index of guests that repeat year after year,and this makes us very proud, even so we still work hard to meet your expectations.

Formula 24 Guarantee of Satisfaction. If in 24 hours your expectations have not been fulfilled, you have the right, by using our formula 24 guarantee of satisfaction, to cash in (with no costs for cancellation except services already consumed) and we will help you to find another accommodation, including in another chain. You holidays are our priority.

Thank you again for your comments which are received in a positive direction and in a spirit of continuous improvement.

Yours sincerely,


Santiago Senz
Manager Magic Cristal Park Hotel
Report response as inappropriate
This response is the subjective opinion of the management representative and not of TripAdvisor LLC.
Burtonport, Donegal, Ireland
Reviewer
5 reviews 5 reviews
5 hotel reviews
Reviews in 5 cities Reviews in 5 cities
11 helpful votes 11 helpful votes
4 of 5 stars Reviewed October 7, 2013

We are just back after having a wonderful time here. The rooms were spotless and the staff were among the friendliest and most efficient I have ever met. Nothing was to much trouble for them.
The downside was the lifts they were very slow in getting to you the new ones seemed to be programmed wrong and getting from either of the two restaurants was a nightmare also the doors shut to quickly meaning people kept getting hit with them as my 80 year old mother was with us this could be like an assault course at times.
My only other gripe was the pool anyone with walking problems could have real trouble using it. The owners should really look into putting stairs down into the pool as trying to climb out even from the shallow end was a no no for people with any back or leg disabilitys

  • Stayed October 2013, traveled with family
    • 4 of 5 stars Value
    • 4 of 5 stars Location
    • 4 of 5 stars Sleep Quality
    • 5 of 5 stars Rooms
    • 5 of 5 stars Cleanliness
    • 5 of 5 stars Service
Was this review helpful? Yes
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
SantiagoSenz, Manager Hotel Cristal Park Hotel. at Magic Cristal Park Hotel, responded to this review, October 10, 2013
Dear Guest


We we would like to thank you for your comments, we appreciate this comments because they help us to improve day by day. Magic Cristal Park have different systems such as Qualitas that help us to develop a comprehensive monitoring opportunities for improvement in each department of the Hotel.

We also have internal and external audits that measures the satisfaction of our customers. In Magic Fenica there is a high index of guests that repeat year after year,and this makes us very proud, even so we still work hard to meet your expectations.

Formula 24 Guarantee of Satisfaction. If in 24 hours your expectations have not been fulfilled, you have the right, by using our formula 24 guarantee of satisfaction, to cash in (with no costs for cancellation except services already consumed) and we will help you to find another accommodation, including in another chain. You holidays are our priority.

Thank you again for your comments which are received in a positive direction and in a spirit of continuous improvement.

Yours sincerely,


Santiago Senz
Manager Magic Cristal Park Hotel
Report response as inappropriate
This response is the subjective opinion of the management representative and not of TripAdvisor LLC.
1 review
2 helpful votes 2 helpful votes
5 of 5 stars Reviewed October 7, 2013 via mobile

Hotel was clean rooms ok you only sleep in them after all. Food was good & staff were excellent me & a friend stayed here in November 2009 for the festival we loved the locastion ideal for us. We loved the roof top bar and terrace where we got the sun all day long. Pool was nice & quiet so you could have a good swim the gym needs updated tho.

  • Stayed November 2012
    • 5 of 5 stars Value
    • 5 of 5 stars Location
    • 3 of 5 stars Rooms
    • 5 of 5 stars Cleanliness
    • 5 of 5 stars Service
Was this review helpful? Yes 2
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
SantiagoSenz, Manager Hotel Cristal Park Hotel. at Magic Cristal Park Hotel, responded to this review, October 10, 2013
Dear Guest


We we would like to thank you for your comments, we appreciate this comments because they help us to improve day by day. Magic Cristal Park have different systems such as Qualitas that help us to develop a comprehensive monitoring opportunities for improvement in each department of the Hotel.

We also have internal and external audits that measures the satisfaction of our customers. In Magic Fenica there is a high index of guests that repeat year after year,and this makes us very proud, even so we still work hard to meet your expectations.

Formula 24 Guarantee of Satisfaction. If in 24 hours your expectations have not been fulfilled, you have the right, by using our formula 24 guarantee of satisfaction, to cash in (with no costs for cancellation except services already consumed) and we will help you to find another accommodation, including in another chain. You holidays are our priority.

Thank you again for your comments which are received in a positive direction and in a spirit of continuous improvement.

Yours sincerely,


Santiago Senz
Manager Magic Cristal Park Hotel
Report response as inappropriate
This response is the subjective opinion of the management representative and not of TripAdvisor LLC.
West midlands
2 reviews
Reviews in 2 cities Reviews in 2 cities
5 helpful votes 5 helpful votes
4 of 5 stars Reviewed September 30, 2013 via mobile

I recently stayed at magic cristal park hotel for my hen party... There was 9 of us altogether...
The hotel was nice and clean and the food was really yummy especially the Mexican night! Good range of food for vegetarians also.
The pool was nice (shame it's covered with a roof) pool bar- the staff are friendly (Antanio) and the staff on reception were always happy to help especially oscar!
My friend lost her phone (left it in a taxi) but Oscar was able to track the taxi down and was able to find the lost phone.
Nothing was too much trouble.
The only down fall was the lift as it was very temperamental. Sometimes it would come and other times you could be standing there forever waiting for it to come! Haha!
We didn't realise we had to pay €40 euros each incase any damage accrued in the rooms, which we thought was a lot of money... We did manage to get it down to €40 euros a room which wasn't too bad.. This I think was appartly the travel agents fault as we were not told about this when we booked!
The hotel was In a good place, not far from the old town which is lovely, a must to visit! The beach is a 10 minute walk away and there are plenty of shops too.
The English square is good if you want some night life, but becareful of pick pockets! Don't take a lot of money out with you.
Benidorm palace is great with some wonderful Spanish dancers!
All in all it's a nice place to stay.. I would go back again... Benidorm is benidorm!

  • Stayed September 2013
    • 4 of 5 stars Value
    • 4 of 5 stars Location
    • 4 of 5 stars Rooms
    • 4 of 5 stars Cleanliness
    • 5 of 5 stars Service
Was this review helpful? Yes 4
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
SantiagoSenz, Hotel Manager. at Magic Cristal Park Hotel, responded to this review, October 1, 2013
Dear Guest


We we would like to thank you for your comments, we appreciate this comments because they help us to improve day by day. Magic Cristal Park have different systems such as Qualitas that help us to develop a comprehensive monitoring opportunities for improvement in each department of the Hotel.

We also have internal and external audits that measures the satisfaction of our customers. In Magic Fenica there is a high index of guests that repeat year after year,and this makes us very proud, even so we still work hard to meet your expectations.

Formula 24 Guarantee of Satisfaction. If in 24 hours your expectations have not been fulfilled, you have the right, by using our formula 24 guarantee of satisfaction, to cash in (with no costs for cancellation except services already consumed) and we will help you to find another accommodation, including in another chain. You holidays are our priority.

Thank you again for your comments which are received in a positive direction and in a spirit of continuous improvement.

Yours sincerely,


Santiago Senz
Manager Magic Cristal Park Hotel
Report response as inappropriate
This response is the subjective opinion of the management representative and not of TripAdvisor LLC.
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Additional Information about Magic Cristal Park Hotel

Address: Calle Ruzafa 14, 03500 Benidorm, Spain
Location: Spain > Valencian Country > Alicante Province > Costa Blanca > Benidorm
Amenities:
Bar / Lounge Fitness Center with Gym / Workout Room Restaurant Shuttle Bus service Swimming Pool
Hotel Style:
#45 Family Hotel in Benidorm
Price Range (Based on Average Rates): $
Hotel Class:3 star — Magic Cristal Park Hotel 3*
Number of rooms: 458
Reservation Options:
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Also Known As:
Magic Cristal Park Benidorm
Cristal Park Benidorm
Hotel Magic Cristal Park

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