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“sue&dave.newyear” 4 of 5 stars
Review of Magic Cristal Park Hotel

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Magic Cristal Park Hotel
3.0 of 5 Hotel   |   Calle Ruzafa 14, 03500 Benidorm, Spain   |  
Hotel amenities
Ranked #49 of 194 Hotels in Benidorm
marnham
2 reviews
1 helpful vote 1 helpful vote
“sue&dave.newyear”
4 of 5 stars Reviewed January 23, 2013

first time i have spent new year away.cannot wait for this year.great company smart dress and posh frocks[new years eve].anita,trevor,and all the staff are brill.andy&ann marie?FANTASTIC.see you all this year and hopfully iceland.

  • Stayed December 2012, traveled as a couple
    • 4 of 5 stars Value
    • 3 of 5 stars Location
    • 3 of 5 stars Sleep Quality
    • 3 of 5 stars Rooms
    • 3 of 5 stars Cleanliness
    • 4 of 5 stars Service
Was this review helpful? Yes 1
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
RafaelJimenez, Manager at Magic Cristal Park Hotel, responded to this review, January 29, 2013
Dear Customer,

In Magic Costablanca We appreciate you taking the time to write this comment , as we continue to strive towards providing a quality service for all our guests and value all the reviews received from our customers to help us to improve day by day.

At Magic Cristal Park we have planned with passion the All Inclusive holidays we offer our customers.

I an pleased that you enjoyed your stay with Him&Her, They are working very hard for offer tthe clients the best show.

Best regards
Report response as inappropriate
This response is the subjective opinion of the management representative and not of TripAdvisor LLC.
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1,538 reviews from our community

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Rating summary
  • Location
    4 of 5 stars
  • Sleep Quality
    3.5 of 5 stars
  • Rooms
    3.5 of 5 stars
  • Service
    4 of 5 stars
  • Value
    4 of 5 stars
  • Cleanliness
    4 of 5 stars
Traveler tips help you choose the right room.   Room tips (216)
Date | Rating
  • Dutch first
  • English first
  • French first
  • Portuguese first
  • Spanish first
  • Any
English first
Warrington, United Kingdom
1 review
5 of 5 stars Reviewed January 21, 2013

Another start to a New Year staying at the Cristal Park and another brilliant time had. Yet again made fantastic by Andy & Ann Marie (Him & Her, entertainment extraodinaire) plus Anita and Trevor behind the bar downstairs in the Magic Cafe (Anitas coffee is to die for). Looking forward to meeting them all again next year together with the friends we have made from this Hotel. Also cannot fault the service recieved from Dining staff (especially Charles), the room service staff who cleaned our room daily nor any of the Hotels other staff.

  • Stayed January 2013, traveled with friends
    • 5 of 5 stars Value
    • 4 of 5 stars Location
    • 4 of 5 stars Sleep Quality
    • 5 of 5 stars Rooms
    • 5 of 5 stars Cleanliness
    • 5 of 5 stars Service
Was this review helpful? Yes
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
RafaelJimenez, Manager at Magic Cristal Park Hotel, responded to this review, January 29, 2013
Dear Customer,


At Magic Costa Blanca we have always planned with passion the All Inclusive holidays we offer our Magic Amigos clients, and there’s a simple reason for this, we put in the same heart and soul as our clients when they choose us.

I would like to inform to you that our goal is to grow to offer the customer the best service and a great attention.

Thank you for your review.

Best regards
Ana Sanz
Report response as inappropriate
This response is the subjective opinion of the management representative and not of TripAdvisor LLC.
Oldham
1 review
2 helpful votes 2 helpful votes
5 of 5 stars Reviewed January 16, 2013

Stayed at the Cristal Park over Christmas & New Year,had a great time,clean room, towels changed regularly, food great. the bar staff, Anita, Trevor, Paco, Pablo,very friendly & really efficient. the entertainment in the Magic Cafe, with Him & Her, Andy & Ann Marie, A class act & nice people. Thanks to all management & staff. Will be back soon.

  • Stayed December 2012, traveled with friends
    • 5 of 5 stars Value
    • 5 of 5 stars Location
    • 5 of 5 stars Sleep Quality
    • 5 of 5 stars Rooms
    • 5 of 5 stars Cleanliness
    • 5 of 5 stars Service
Was this review helpful? Yes 2
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
RafaelJimenez, Manager at Magic Cristal Park Hotel, responded to this review, January 29, 2013
Dear Customer,

At Magic Cristal Park we have planned with passion the All Inclusive holidays. In Magic Costablanca We put in the same heart and soul as our clients when they choose us. We are pleased to hear that you enjoyed your stay with us.

We appreciate you taking the time to input this review, as we continue to strive towards providing a quality service for all our clients and value all the opinions received from our guests to help us achieve this goal.

Yours Sincerely
Ana Sanz
Report response as inappropriate
This response is the subjective opinion of the management representative and not of TripAdvisor LLC.
coventry
Senior Reviewer
8 reviews 8 reviews
7 hotel reviews
Reviews in 6 cities Reviews in 6 cities
12 helpful votes 12 helpful votes
3 of 5 stars Reviewed January 16, 2013

we have been to the cristal park on many occassions over the last ten years
over the years we have seen the standard drop the food whilst well cooked has a lower selection of choices
this year the english was advised to use the lower restaurant
the magic cafe catered for british guest with brilliant bar staff anita and trevor and resident duo him and her( andy& anne marie) who worked extremley hard espacially on new years eve
but was very dissapointed as the shows that were on upstairs used to come down to the magic cafe but this was stopped this year
also when we booked the hotel begining of june we asked for a room on the reception floor level number the rooms start 00 also i emailed the hotel in october and i phoned reception 3 weeks before we were due to arrive asking for one of these rooms when we arrived at the hotel we were given a room on the 3rd floor when iasked for a low floor iwas told the hotel was full and that they did not have any disabled rooms

  • Stayed December 2012, traveled as a couple
    • 3 of 5 stars Value
    • 4 of 5 stars Location
    • 3 of 5 stars Sleep Quality
    • 3 of 5 stars Rooms
    • 4 of 5 stars Cleanliness
    • 4 of 5 stars Service
Was this review helpful? Yes 3
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
RafaelJimenez, Manager at Magic Cristal Park Hotel, responded to this review, January 29, 2013
Dear Customer,


At Magic Costa Blanca we have always planned with passion the All Inclusive holidays we offer our Magic Amigos clients, and there’s a simple reason for this, we put in the same heart and soul as our clients when they choose us.

I would like to inform to you that our goal is to grow to offer the customer the best service and a great attention.

Thank you for your review.

Best regards

Ana Sanz
Report response as inappropriate
This response is the subjective opinion of the management representative and not of TripAdvisor LLC.
Wigan, United Kingdom
Reviewer
3 reviews 3 reviews
8 helpful votes 8 helpful votes
2 of 5 stars Reviewed January 12, 2013

Stay in one play in ten is the advert for this group of hotels,in reality it was stay in one play in two.
Monika holidays closed,villa de benidorm closed,magic rock garden closed,excalliber closed It would have been nice to have been informed about these closers. Then you have Villa del mar 4 star exclusive, villa venicia 5 star exclusive. so that left us with the fenicia and the cristal park. Thank god for the Magic Cafe the entertainment was excellent by him &her Live music, quizzes friendly banter good hosts knowledgible about the resort (thank's for letting us know about the vagabond restaurant) Anita deserved a medal trying to serve a bar full of brits at Christmas ON HER OWN well done Anita.

  • Stayed December 2012, traveled with friends
    • 4 of 5 stars Value
    • 3 of 5 stars Location
    • 3 of 5 stars Sleep Quality
    • 3 of 5 stars Rooms
    • 2 of 5 stars Cleanliness
    • 3 of 5 stars Service
Was this review helpful? Yes 4
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
RafaelJimenez, Manager at Magic Cristal Park Hotel, responded to this review, January 16, 2013
Dear Customer,

In Magic Costablanca We appreciate you taking the time to write this comment , as we continue to strive towards providing a quality service for all our guests and value all the reviews received from our customers to help us to improve day by day.

At Magic Cristal Park we have planned with passion the All Inclusive holidays we offer our customers.

I an pleased that you enjoyed your stay with Him&Her, They are working very hard for offer tthe clients the best show.

Yours Sincerely

The management Team
Report response as inappropriate
This response is the subjective opinion of the management representative and not of TripAdvisor LLC.
Woking
2 reviews
1 helpful vote 1 helpful vote
1 of 5 stars Reviewed January 9, 2013

this hotel was the most depressing hotel i have stayed in it was dark an dinghy staff were sour faced room was dirty smelly and noisy phone did not work pluggs hanging of wall fridge unsteady but food was good tv to small to see anything on it needed major refurb.
if it were not for him an her the magic cafe enterainers we would have got flight home they are the saving grace for this terrible hotel

  • Stayed December 2012, traveled with friends
    • 1 of 5 stars Value
    • 3 of 5 stars Location
    • 3 of 5 stars Sleep Quality
    • 1 of 5 stars Rooms
    • 2 of 5 stars Cleanliness
    • 2 of 5 stars Service
Was this review helpful? Yes 1
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
RafaelJimenez, Manager at Magic Cristal Park Hotel, responded to this review, January 29, 2013
we appreciate this comments because they help us to improve day by day. Magic Cristal Park has different systems certificates and Qualitas that help us to develop a comprehensive monitoring opportunities for improvement in each department of the Hotel.

We also have internal and external audits that measures the satisfaction of our customers. In our establishment there is a high index of guests that repeat year after year,and this makes us very proud, even so we still work hard to meet your expectations.

Formula 24 Guarantee of Satisfaction. If in 24 hours your expectations have not been fulfilled, you have the right, by using our formula 24 guarantee of satisfaction, to cash in (with no costs for cancellation except services already consumed) and we will help you to find another accommodation, including in another chain. You holidays are our priority.

we have received all your comments in a positive direction and in a spirit of continuous improvement.

Best regards
Ana Sanz
Report response as inappropriate
This response is the subjective opinion of the management representative and not of TripAdvisor LLC.
yorkshire
Senior Contributor
23 reviews 23 reviews
20 hotel reviews
Reviews in 5 cities Reviews in 5 cities
35 helpful votes 35 helpful votes
4 of 5 stars Reviewed January 4, 2013

went here in dec, and really enjoyed it, we have been staying with magic group for over 12 years,most times its very enjoyable,as this was, the only thing to spoil it for 3 days we dropped on a spanish bank holiday, so it took a long time to get served at bar during day, rooms nice and clean,towels changed daily,reception friendly,riana great lass. we ate in the lower restaurant, waiters and chef very pleasant,the food always very good with plenty of choice,come back with bit of a podge, we spent most nights in magic cafe had a great time,special mention for trev he,s brill, met lots of people and had a really good time

  • Stayed December 2012, traveled as a couple
    • 5 of 5 stars Value
    • 4 of 5 stars Location
    • 4 of 5 stars Sleep Quality
    • 4 of 5 stars Rooms
    • 5 of 5 stars Cleanliness
    • 4 of 5 stars Service
Was this review helpful? Yes 2
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
RafaelJimenez, Manager at Magic Cristal Park Hotel, responded to this review, January 12, 2013
Dear Customer,

At Magic Cristal Park we have planned with passion the All Inclusive holidays. In Magic Costablanca We put in the same heart and soul as our clients when they choose us. We are pleased to hear that you enjoyed your stay with us.

We appreciate you taking the time to input this review, as we continue to strive towards providing a quality service for all our clients and value all the opinions received from our guests to help us achieve this goal.

Yours Sincerely

Ana Sanz
Report response as inappropriate
This response is the subjective opinion of the management representative and not of TripAdvisor LLC.
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Additional Information about Magic Cristal Park Hotel

Address: Calle Ruzafa 14, 03500 Benidorm, Spain
Location: Spain > Valencian Country > Alicante Province > Costa Blanca > Benidorm
Amenities:
Bar / Lounge Fitness Center with Gym / Workout Room Restaurant Shuttle Bus service Swimming Pool
Hotel Style:
#35 Family Hotel in Benidorm
#36 Romantic Hotel in Benidorm
Price Range (Based on Average Rates): $
Hotel Class:3 star — Magic Cristal Park Hotel 3*
Number of rooms: 458
Reservation Options:
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Also Known As:
Magic Cristal Park Benidorm
Cristal Park Benidorm
Hotel Magic Cristal Park

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