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“Yet again had a superb two week stay at the Castilla June 2013” 5 of 5 stars
Review of Servigroup Castilla

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Servigroup Castilla
4.0 of 5 Hotel   |   Calle Jaen 3, 03503 Benidorm, Spain   |  
Hotel amenities
Ranked #13 of 192 hotels in Benidorm
Liverpool, United Kingdom
1 review
3 helpful votes 3 helpful votes
“Yet again had a superb two week stay at the Castilla June 2013”
5 of 5 stars Reviewed July 2, 2013

Rooms are always clean and tidy Breakfasts superb. Just the right distance from the night spots but quite in an evening. UK TV channels staff always helpful. No single rooms but no supplement great for the single traveller. Book via there web site for great discounts and free transfers.

Room Tip: Go for a high floor if possible for less evening noise.
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  • Stayed June 2013, traveled solo
    • 5 of 5 stars Value
    • 5 of 5 stars Location
    • 5 of 5 stars Sleep Quality
    • 5 of 5 stars Rooms
    • 5 of 5 stars Cleanliness
    • 5 of 5 stars Service
Was this review helpful? Yes 3
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
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Rating summary
  • Sleep Quality
    4.5 of 5 stars
  • Location
    4 of 5 stars
  • Rooms
    4.5 of 5 stars
  • Service
    4.5 of 5 stars
  • Value
    4.5 of 5 stars
  • Cleanliness
    5 of 5 stars
Traveler tips help you choose the right room.   Room tips (153)
Date | Rating
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English first
nottingham uk
Senior Contributor
23 reviews 23 reviews
14 hotel reviews
Reviews in 14 cities Reviews in 14 cities
60 helpful votes 60 helpful votes
4 of 5 stars Reviewed July 2, 2013

Stayed at the Castilla for 4 nights in June. The most noticable thing is how spotlessley clean it is, Plenty of storage space in rooms, Good sized balconies but the view did leave a little to be desired from 507 as there is long term building work going on over the road. Staff were very helpfull. Food was good (excellent selection of fresh fruits at breakfast AND dinner) Drinks a little pricey in the hotel bar but loads of other bars very close by including the 'cheap & cheerfull' on the same block where you could get a good pint for just a euro and a bottle of chilled cava was only €4 !
5 minutes walk down the yellow brick road to levante beach, but about 20 mins walk to the old town. Also very handy for the sunday market.
There were plenty of sunbeds but this didnt stop some prats regulally draping towells over them then disapearing for half a day - the hotel should maybe address this or the said people should get a life
All in all a good hotel and would definately stay here again

  • Stayed June 2013, traveled solo
    • 4 of 5 stars Value
    • 3 of 5 stars Location
    • 5 of 5 stars Sleep Quality
    • 4 of 5 stars Rooms
    • 5 of 5 stars Cleanliness
    • 4 of 5 stars Service
Was this review helpful? Yes 2
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
wigan
Senior Reviewer
6 reviews 6 reviews
4 hotel reviews
Reviews in 2 cities Reviews in 2 cities
14 helpful votes 14 helpful votes
5 of 5 stars Reviewed June 28, 2013

just come back after a two week stay my wife and myself aged 65/70.this must be one of the best hotels in benidorm.from booking in to booking out.food top class hotel very clean,staff very helpfull with a smile on their faces.if booked on line free transfer and wifi. hope to return in sept. time spent at hotel 12/6/13 to 26/6/13 would recommend this hotel to anyone

Room Tip: ask for a high floor over looking pool you get late afternoon sun
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  • Stayed June 2013, traveled as a couple
    • 5 of 5 stars Value
    • 5 of 5 stars Location
    • 5 of 5 stars Sleep Quality
    • 5 of 5 stars Rooms
    • 5 of 5 stars Cleanliness
    • 5 of 5 stars Service
Was this review helpful? Yes 3
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Swindon, United Kingdom
Reviewer
3 reviews 3 reviews
3 hotel reviews
14 helpful votes 14 helpful votes
3 of 5 stars Reviewed June 25, 2013

My husband and I stayed at the Servigroup Castilla in Benidorm for 11 days from 9 June. We both agreed, although this hotel is shown as a 4*, it is really a 3*. It could, however, with a few minor but important changes be an excellent 4*.

Our hotel room was spacious but needed some refurbishment. There was a cracked socket on the wall in the bathroom and a cracked floor tile near the bed, which could have been dangerous. There were also dark patches on the wall from where the air conditioning unit was placed.

The dress code at dinner was appalling, a man in shorts with a t-shirt displaying men at urinals, women in shorts which could only be described as disgusting. To give you an idea, we would not have wanted to sit in the seat after they had vacated it.

The restaurant food was never hot but warm. Also, as a vegetarian it was a nightmare. Food which was marked “vegetable mix” had meat in it. Apparently, fish is not meat – so, in the case of “vegetable, animal and mineral”, where should it be placed? At dinner in the restaurant, we had barely sat down when we were pounced on by staff “what do you want to drink”. Even if one of us was still eating, if the other had cleared their plate it was whisked away. At breakfast it was not wise for both of us to leave the table at the same time to approach the food because our napkins, cup and saucers would be removed as if we had vacated the table.

The rules for the swimming pool were “no ball games”. We were in the pool while ball games were taking place.

One rule that was obeyed was that sun beds at the pool could not be reserved until 09:00 am. There was a stampede at this time by the same individuals to reserve ‘their’ seat in the position of “their” choice.

The staff clearly worked hard but there were very few of them. In the bar/lounge area, there was only the bar manager. This meant he alone was serving drinks/food in the lounge and pool area and clearing tables. Consequently, we had to go to the bar to order.

We spoke to a number of people who had been holidaying at the Castilla for some years. They all said the standard had dropped substantially. This hotel has the potential to be a good 4* hotel in line with the Riviera Beachotel where we stayed in October last year but it has to address these minor but important issues.

  • Stayed June 2013, traveled as a couple
    • 4 of 5 stars Value
    • 3 of 5 stars Location
    • 4 of 5 stars Sleep Quality
    • 3 of 5 stars Rooms
    • 5 of 5 stars Cleanliness
    • 3 of 5 stars Service
Was this review helpful? Yes 8
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Hoteles_Servigroup, Customer Service at Servigroup Castilla, responded to this review, July 5, 2013
Dear guest,

We would like to thank you for your comments as knowing your opinion is the best tool to improve our service.
We apologize if your stay was not as satisfactory as you expected. If you had informed to the reception staff about the cracked wall sockets, they would have immediately, fixed it or offered you a room change. We would like to inform you that at present we are fixing tiles and painting all rooms.
We do agree about the dress code but it’s difficult to tell people how to dress on holiday. In any case, we have taken note of your comment to be stricter in the future.
Regarding the food, it is kept at a safe temperature but we do have microwaves if people wish it to be hotter. Some of our vegetable dishes do have fish and meat in but they are NOT marked as vegetarian. If the restaurant staff is made aware that you are vegetarian, the chef would have been more than happy to make any special menus for you.
Please accept our apologies if you felt the waiters removed your plates before you had finished. The girls in the restaurant do clean up very quickly as they don’t think it’s nice for guests should have dirty plates while eating.
In reference to the pool area, we do have signage around the pool about ball games and not reserving sunbeds, but it is sometimes difficult to control certain guests´ behaviour.
We have taken note of your comment regarding the bar service, but in many occasions guests don’t like the bar staff walking around the pool area as they feel pressured into buying drinks.
We are very sorry if you felt that we did not meet with your expectations and be sure we will take in account your comments to improve in the future.
Kind regards,
Customer Service.
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This response is the subjective opinion of the management representative and not of TripAdvisor LLC.
Senior Reviewer
6 reviews 6 reviews
Reviews in 3 cities Reviews in 3 cities
11 helpful votes 11 helpful votes
5 of 5 stars Reviewed June 24, 2013

Free transfer for bookings 7 days plus.
Great food,first class staff in all departments.
Spotless areas through out the Hotel and pool areas.
Free wifi through out the Hotel.

Found the staff very welcoming for the complete time spent at the Hotel,15/6/13 to 22/6/13'

Third visit to this Hotel,We Will Return.

Thank you.

  • Stayed June 2013, traveled solo
    • 4 of 5 stars Value
    • 3 of 5 stars Location
    • 5 of 5 stars Sleep Quality
    • 5 of 5 stars Rooms
    • 5 of 5 stars Cleanliness
    • 5 of 5 stars Service
Was this review helpful? Yes 6
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Driffield
1 review
5 helpful votes 5 helpful votes
5 of 5 stars Reviewed June 23, 2013

Just returned from a twelve night stay. The hotel was spotless, staff very friendly and helpful.
The food was to die for , freshly prepared and lots of it.
I will be booking to return next year The hotel is well located for the beach and the old town, where you will find plenty of bars to suit your taste.

Room Tip: depends what you want, I found it a quiet location, on the second floor overlooking the pool area.
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  • Stayed June 2013, traveled with friends
    • 5 of 5 stars Value
    • 5 of 5 stars Location
    • 5 of 5 stars Sleep Quality
    • 5 of 5 stars Rooms
    • 5 of 5 stars Cleanliness
    • 5 of 5 stars Service
Was this review helpful? Yes 5
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Croydon, United Kingdom
Senior Contributor
35 reviews 35 reviews
9 hotel reviews
Reviews in 11 cities Reviews in 11 cities
37 helpful votes 37 helpful votes
3 of 5 stars Reviewed June 21, 2013

This hotel in my opinion is not a 4 star. The decor is tatty and could do with a good paint job. The curtains are an eyesore with an elephant pattern and has a large cut out of the same on the wall above the beds. The balcony rail fitments need to be made safer as rust is appearing on the brackets. The outside light is automatic, so no reading a book or magazine at night.
When we asked Cristine at reception if it was possible to change rooms as it was cold due to no sun coming in AM or PM... we were told there were none available.. and to use a blanket! the very next day a new couple were given a room facing the pool which has plenty of sun streaming in.
The facilities on the day of departure are a room to shower and change, for a total of 30 minutes per room, regardless of how many people are sharing the room.
On the 12th I reported that the fridge was leaking and again on the 14th..I did'nt bother to report it again as it was still leaking when we vacated the room.
On a good note, the rooms were kept spotless by the cleaners also the staff at meal times were very good.
Do go on the trip to Benidorm Palace it is FREE from the hotel you only pay for the coach there and back 6 euros .Be aware if your not too good on your pins as there is NO lift just stairs down and back up again.

  • Stayed June 2013, traveled with family
    • 3 of 5 stars Value
    • 4 of 5 stars Location
    • 4 of 5 stars Sleep Quality
    • 3 of 5 stars Rooms
    • 4 of 5 stars Cleanliness
    • 4 of 5 stars Service
Was this review helpful? Yes 3
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Hoteles_Servigroup, Customer Service at Servigroup Castilla, responded to this review, July 5, 2013
Dear Guest,

We would like to thank you for your comments as knowing your opinion is the best tool to improve our service.
We apologize if the hotels´ decoration did not meet with your expectations. We would like to inform you that we are painting the rooms, one by one at the moment.
Regarding the rail fitments, we have passed your comment to the head maintenance as this is very strange because all fittings are rust proof.
In reference to the room change, we have to say that we never guarantee requests as they depend on availability. However, the reception staff always tries their best to provide them. In your case, it could have been that for those dates the hotel was full and the new guests could have had a request. We apologize for this.
We offer the courtesy room for 30 minutes per room as at the moment we have many guests leaving late afternoon, but if it’s not booked we are not strict on 30 minutes.
We have passed your comment regarding the leak in the fridge, to detect the error and take measures.
Once again we do value your opinions and do hope this wouldn´t affect you to choose the Servigroup chain in the future.
Kind regards,
Customer Service.
Report response as inappropriate
This response is the subjective opinion of the management representative and not of TripAdvisor LLC.
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Additional Information about Servigroup Castilla

Address: Calle Jaen 3, 03503 Benidorm, Spain
Location: Spain > Valencian Country > Alicante Province > Costa Blanca > Benidorm
Amenities:
Bar / Lounge Fitness Center with Gym / Workout Room Free Breakfast Free High Speed Internet ( WiFi ) Children Activities ( Kid / Family Friendly ) Restaurant Room Service Swimming Pool Wheelchair access
Hotel Style:
#6 Romantic Hotel in Benidorm
#8 Luxury Hotel in Benidorm
#13 Top resorts Hotel in Benidorm
#13 Business Hotel in Benidorm
#14 Best Value Hotel in Benidorm
#20 Family Hotel in Benidorm
Price Range (Based on Average Rates): $
Hotel Class:4 star — Servigroup Castilla 4*
Official Description (provided by the hotel):
Hotel located 500m. from Levante Beach, in a quiet area in Benidorm.Facilities and services:Large sun terrace with swimming pools for adults and children, sunbeds and garden area and children’s playground. Restaurant, bar-lounge and meeting roomFree gym and sauna with supplement. Entertainment programme in high season.Free wifi connection throughout the hotel, including outoor areas.Internet connection at reception (supplement).Hotel-owned covered parking spaces (supplement): 77.Rooms:132 fully equipped rooms: air conditioning and heating by fan coil system, full bathroom, hairdryer, balcony, direct dial telephone, flat screen TV, mini fridge, safe (supplement) and intelligent locking system.The flat screen TVs provide a new digital system with 60 national and international channels and 15 music channels.Restaurant:Restaurant with buffet service and show cooking. A selected and varied assortment of dishes including themed dishes, vegetarian choices and delicious desserts. Special celiac menu available on request. ... more   less 
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Also Known As:
Servigroup Castilla Hotel Benidorm
Hotel Castilla Benidorm

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