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“pre christmas break” 5 of 5 stars
Review of Palm Beach Hotel

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Palm Beach Hotel
4.0 of 5 Hotel   |   Calle Oslo 2 | Calle Oslo Nº 2- 03503 Benidorm, 03503 Benidorm, Spain   |  
Hotel amenities
Ranked #94 of 192 Hotels in Benidorm
GreenLeadersGold level
Benijofar, Spain
Contributor
14 reviews 14 reviews
3 hotel reviews
Reviews in 9 cities Reviews in 9 cities
7 helpful votes 7 helpful votes
“pre christmas break”
5 of 5 stars Reviewed December 20, 2013

Palm beach is uphill above Levante beach Benidorm. It is a 4 star hotel with 10 floors of rooms with balconies overlooking the mountains. The staff speak several languages and are friendly and helpful.The rooms are large with Uk tv, free wifi is available in communal areas.
There is a free shuttle bus into Benidorm during the day, also to Mundamar Only 10 minutes from Mundamar/Aqualandia.The food in the restaurant is varied and plentiful.
In the hotel is indoor and outdoor pools, gym and childrens play area. There is nightly entertainment . I am looking forward to booking again!.

Room Tip: We stayed on top floor, lovely views.
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  • Stayed December 2013, traveled as a couple
    • 5 of 5 stars Value
    • 4 of 5 stars Location
    • 4 of 5 stars Sleep Quality
    • 4 of 5 stars Rooms
    • 4 of 5 stars Cleanliness
    • 5 of 5 stars Service
Was this review helpful? Yes 3
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Javier G, Gerente at Palm Beach Hotel, responded to this review, January 28, 2014
Dear "susanveal"

Thank you very much for sharing your experience here with us with all Readers of Trip Advisor. We are very pleased to hear that you enjoyed your holiday fully and appreciated the services and installations we offer all our valued guests. We hope to see you all here again on your next holiday.

Yours sincerely
Javier García
HOTEL MANAGER
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This response is the subjective opinion of the management representative and not of TripAdvisor LLC.
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1,287 reviews from our community

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Rating summary
  • Sleep Quality
    3.5 of 5 stars
  • Location
    3 of 5 stars
  • Rooms
    3 of 5 stars
  • Service
    3.5 of 5 stars
  • Value
    3.5 of 5 stars
  • Cleanliness
    3.5 of 5 stars
Traveler tips help you choose the right room.   Room tips (258)
Date | Rating
  • Dutch first
  • English first
  • French first
  • German first
  • Italian first
  • Portuguese first
  • Russian first
  • Spanish first
  • Any
English first
Wolverhampton, United Kingdom
Reviewer
3 reviews 3 reviews
3 hotel reviews
Reviews in 3 cities Reviews in 3 cities
10 helpful votes 10 helpful votes
5 of 5 stars Reviewed December 7, 2013

After reading mixed reviews for this hotel we arrived not quite knowing what to expect .From the moment we arrived for our 3 week holiday we had a lovely time food was very good with plenty of choice staff were very friendly and the transport to and from beach was invaluable . Well done Palm Beach.

  • Stayed November 2013, traveled as a couple
    • 4 of 5 stars Value
    • 3 of 5 stars Location
    • 4 of 5 stars Sleep Quality
    • 4 of 5 stars Rooms
    • 4 of 5 stars Cleanliness
    • 4 of 5 stars Service
Was this review helpful? Yes 6
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Javier G, Gerente at Palm Beach Hotel, responded to this review, December 16, 2013
Dear "Ann906"

Thank you for sharing your review with us. We are delighted to hear that you had a good 3 weeks here with us, we will give your compliments to the staff, they will appreciate it. We hope to see you here again soon with us.

Yours sincerely
Javier García
HOTEL MANAGER
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This response is the subjective opinion of the management representative and not of TripAdvisor LLC.
Nottingham, United Kingdom
Senior Contributor
23 reviews 23 reviews
10 hotel reviews
Reviews in 13 cities Reviews in 13 cities
13 helpful votes 13 helpful votes
3 of 5 stars Reviewed December 7, 2013

Just returned from a long weekend away at the Palm Beach which was advertised as a 4* Hotel , this i find very hard to believe it is 3* at the best in my opinion.
It is situated quite away from the centre up a steep hill , not suitable for the elderly disabled or infirm.( In fact it was classified as to far for our reps to bother visiting .
Taxis fares from the centre work out at about 8 euro,s.

The Hotel room was clean but pretty basic ,the food was good with plenty of variety and the drinks in the Hotel were priced very fairly.
The dining room staff were excellent and made us very welcome ,and deserve a special mention,
which is more can be said for the reception staff who we found to be rude and totally unhelpful.
They gave the impression that they thought they were superior to everyone else and wern,t actually their to help.

  • Stayed November 2013, traveled with friends
    • 3 of 5 stars Value
    • 2 of 5 stars Location
    • 3 of 5 stars Sleep Quality
    • 3 of 5 stars Rooms
    • 3 of 5 stars Cleanliness
    • 3 of 5 stars Service
Was this review helpful? Yes 1
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Javier G, Gerente at Palm Beach Hotel, responded to this review, December 16, 2013
Dear "Puggy271152"

Thank you for your comments; we are pleased to hear that you enjoyed the food and the services at the restaurant. We will address your comments about the reception service. Please note that the location of our hotel is very well specified in the brochures of all TTOO and agencies.

Yours sincerely
Javier García
HOTEL MANAGER
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This response is the subjective opinion of the management representative and not of TripAdvisor LLC.
2 reviews
Reviews in 2 cities Reviews in 2 cities
3 helpful votes 3 helpful votes
2 of 5 stars Reviewed December 5, 2013

Recently retuned from short break booked online what was advertised as 5 star. Never been to Benidorm before so I didn't know that there weren't any 5 star hotels in Benidorm, This was pointed out to me by the rude reception staff who said I was to blame for my believing the website On the Beaches rating and should have researched my trip better!! I was given a room on the 6th floor which had seen better days covers on bed hadn't been changed and the room smelt musty, I said I wanted to move and i was told i could upgrade at a cost of 20euro to a superior suite, which incidently, according to the pictures on the website was what i thought i was staying in anyway, which again the rude reception said was my fault for assuming the pictures where of the rooms,as they didn't have individual captions stating differently I did assume they were the rooms and also as it was described as 5 star, why wouldn't I?. i was getting stressed with her attitude so i asked to speak to a manager but the staff refused me this and after much protest I was given the keys to the apartments next door which the hotel also own. However we did use the hotel facilities to eat, wouldn't recommend the food, bland and bland. During the winter months the Spanish government subsidise their pensioners so they can have a holiday. So they come to Benidorm in their hundreds and all the entertainment and food is geared for them, so whilst they get their holiday we who pay more get substandard facilities, food and entertainment . I would not recommend this hotel until it gets a refurb

Room Tip: Don't go if you have standards as the management obliviously don't because they are passing...
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  • Stayed November 2013, traveled as a couple
    • 1 of 5 stars Value
    • 2 of 5 stars Location
    • 1 of 5 stars Sleep Quality
    • 1 of 5 stars Rooms
    • 1 of 5 stars Cleanliness
    • 2 of 5 stars Service
Was this review helpful? Yes 2
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Javier G, Gerente at Palm Beach Hotel, responded to this review, December 16, 2013
Dear "anniemay1"

Thank you for sharing your personal opinion with us. Please note that our hotel is a 4 star with all standards of a 4 star Hotel. We have gone into the On the Beach website to look, as if they are advertising us as a 5 star this has to be corrected, but on their webpage Hotel Palm Beach has 4 stars. We hope you liked the apartments better and we are sorry about the confusion.

Yours sincerely
Javier García
HOTEL MANAGER
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This response is the subjective opinion of the management representative and not of TripAdvisor LLC.
Rossendale, United Kingdom
1 review
1 helpful vote 1 helpful vote
3 of 5 stars Reviewed December 3, 2013

Food OK, but the sweet chef needs to be more creative! The same sweets all week, just different colours.

We had no problems with arrogant bar staff and always had proper glasses.

Good value for what we paid.

Room Tip: One on the right hand side ,looking at the building, they get winter sun, ours didn't
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  • Stayed November 2013, traveled with friends
    • 3 of 5 stars Value
    • 1 of 5 stars Location
    • 3 of 5 stars Sleep Quality
    • 2 of 5 stars Rooms
    • 2 of 5 stars Cleanliness
    • 2 of 5 stars Service
Was this review helpful? Yes 1
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Javier G, Gerente at Palm Beach Hotel, responded to this review, December 16, 2013
Dear"Kath B"

Thank you for sharing your thoughts with us, we are very please to hear that you enjoyed your holiday and thought it was good value for money. We take in consideration your comments about the sweets and will try to do some changes there.

Yours sincerely
Javier García
HOTEL MANAGER
Report response as inappropriate
This response is the subjective opinion of the management representative and not of TripAdvisor LLC.
Nottingham, United Kingdom
Senior Contributor
22 reviews 22 reviews
11 hotel reviews
Reviews in 18 cities Reviews in 18 cities
29 helpful votes 29 helpful votes
3 of 5 stars Reviewed December 1, 2013

Hotel a fair walk from main strip up a good hill but taxi fare very reasonable if required. Room clean and was adequate but walls seemed thin as was kept awake by noisy neighbours! We went half board the food was good with plenty of variety and the restaurant staff were excellent with good knowledge of English. Which is more than can be said for the reception staff no problem with the English, but not very polite or helpful! We had a problem with our tour operator (who thought that the hotel was located too far for them to visit) and the reception staff did little to help, didn't seem to be in their job list! Will not be staying there again.

  • Stayed November 2013, traveled with friends
    • 3 of 5 stars Value
    • 2 of 5 stars Location
    • 3 of 5 stars Sleep Quality
    • 3 of 5 stars Rooms
    • 4 of 5 stars Cleanliness
    • 2 of 5 stars Service
Was this review helpful? Yes 1
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Javier G, Gerente at Palm Beach Hotel, responded to this review, December 16, 2013
Dear "Michael C"

Thank you for taking our time to send in your review. We are pleased to hear that you enjoyed the food and the staff at the restaurant. We do apologize if you did not get the exact help you needed when asked for and this will be looked into.

Yours sincerely
Javier García
HOTEL MANAGER
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This response is the subjective opinion of the management representative and not of TripAdvisor LLC.
Irvine, United Kingdom
2 reviews
3 helpful votes 3 helpful votes
4 of 5 stars Reviewed November 27, 2013

Nice hotel stayed at this hotel for 7NtS in November. we did stay here a few year back and found it good value for money.This time things were different .Catered more for the Spanish OAPS and the bar staff were very arrogant towards the British tourist especially A/INCLUSIVE we were only entitled to plastic glasses. When i complained i was told we Havent got 2,0000 glasses and a person to collect them he said this would cost money i said to him what about the plastic ones have we just to fling them on the floor he just looked at me is if i was daft. Went up to complain to reception next night everybody had Glasses not just the Spanish. Free bus have to put up with the OAPS. Never again.Would not be back even if the Manager said 10 nights a/inc and a £1,000 spending money and i have sacked the bar staff. NO CHANCE.

  • Stayed November 2013, traveled as a couple
    • 5 of 5 stars Value
    • 3 of 5 stars Location
    • 5 of 5 stars Sleep Quality
    • 3 of 5 stars Rooms
    • 5 of 5 stars Cleanliness
    • 3 of 5 stars Service
Was this review helpful? Yes 2
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Javier G, Gerente at Palm Beach Hotel, responded to this review, December 16, 2013
Dear "sandy t"

Thank you very much for sharing your thoughts with us and all Readers of Trip Advisor.
We are sorry if not everything was up to your satisfaction but can tell you that this has now been dealt with so you can return whenever you want and you sure will be happily surprised. We take in consideration all comments of out valued guests as you probably know as being a repeat guest to Hotel Palm Beach

Yours sincerely
Javier García
HOTEL MANAGER
Report response as inappropriate
This response is the subjective opinion of the management representative and not of TripAdvisor LLC.
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Additional Information about Palm Beach Hotel

Address: Calle Oslo 2 | Calle Oslo Nº 2- 03503 Benidorm, 03503 Benidorm, Spain
Location: Spain > Valencian Country > Alicante Province > Costa Blanca > Benidorm
Amenities:
Bar / Lounge Beverage Selection Business Center with Internet Access Fitness Center with Gym / Workout Room Free High Speed Internet ( WiFi ) Free Parking Children Activities ( Kid / Family Friendly ) Restaurant Room Service Shuttle Bus service Suites Swimming Pool Wheelchair access
Hotel Style:
#2 Green Hotel in Benidorm
#33 Luxury Hotel in Benidorm
Price Range (Based on Average Rates): $
Hotel Class:4 star — Palm Beach Hotel 4*
Number of rooms: 299
Official Description (provided by the hotel):
Palm Beach is a four star hotel in Benidorm, designed exclusively for the relaxation and enjoyment of all Guests. The Palm Beach Hotel is located in a quiet residential area of Benidorm surrounded by tropical gardens, about 700m from the Levante Beach, accessible by foot or with our complimentary local shuttle service. Offering a wide range of facilities and comforts: outdoor and indoor pool, garden, free parking, restaurant offering Mediterranean food, playground, multi sports court, and our discotheque El Temple. ... more   less 
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Also Known As:
Palm Beach Hotel Benidorm
Palm Beach Benidorm

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