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“Excellent” 5 of 5 stars
Review of Gran Hotel Delfin

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Gran Hotel Delfin
4.0 of 5 Hotel   |   Av Vicente Llorca Alos, 19., 03502 Benidorm, Spain   |  
Hotel amenities
Ranked #42 of 192 Hotels in Benidorm
San Juan de Alicante, Spain
Reviewer
4 reviews 4 reviews
Reviews in 2 cities Reviews in 2 cities
5 helpful votes 5 helpful votes
“Excellent”
5 of 5 stars Reviewed March 30, 2014

I have not stayed at this hotel but as I live close by I have been inside many times and visited friends staying there from England. For a long time the hotel looked like a bomb site whilst it was being refurbished. The refurbishment is now complete and everything about the hotel is 10 out of 10. The rooms, the furnishing and fittings, the staff, the food all are excellent. For those wishing to go into Benidorm centre which is about a mile and a half away there is a regular bus service that leaves from the front of the hotel and returns at the rear. It is very difficult to find a fault of any kind with this hotel.

Room Tip: If possible try to obtain a room at the front overlooking the beach.
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  • Stayed March 2014, traveled with friends
    • 5 of 5 stars Value
    • 5 of 5 stars Location
    • 5 of 5 stars Sleep Quality
    • 5 of 5 stars Rooms
    • 5 of 5 stars Cleanliness
    • 5 of 5 stars Service
Was this review helpful? Yes 1
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Juan D, Director General at Gran Hotel Delfin, responded to this review, March 31, 2014
Dear Antony:

Thank you for sharing your nice comments of your experience in our hotel over Tripadvisor.

Please don’t hesitate to contact me and I will assist your friends in futures reservations. It will be a pleasure to welcome you back.

Best Regards
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This response is the subjective opinion of the management representative and not of TripAdvisor LLC.
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201 reviews from our community

Traveler rating
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    78
    28
    12
    5
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5
Rating summary
  • Location
    5 of 5 stars
  • Sleep Quality
    4 of 5 stars
  • Rooms
    4 of 5 stars
  • Service
    4 of 5 stars
  • Value
    4 of 5 stars
  • Cleanliness
    4.5 of 5 stars
Traveler tips help you choose the right room.   Room tips (29)
Date | Rating
  • English first
  • French first
  • Portuguese first
  • Russian first
  • Spanish first
  • Any
English first
London
Top Contributor
70 reviews 70 reviews
44 hotel reviews
Reviews in 37 cities Reviews in 37 cities
30 helpful votes 30 helpful votes
5 of 5 stars Reviewed February 12, 2014

Amazing value b/fast of fresh orange juice, bacon,baked beans, tomato, sausage, mushroom, toast and coffee. The fresh orange juice can be 2-90 on its own elsewhere and its a good sized glass. all served with nice tablecloth and napkins.

Did not actually stay in hotel.

  • Stayed February 2014, traveled as a couple
    • 5 of 5 stars Value
    • 5 of 5 stars Location
    • 5 of 5 stars Cleanliness
    • 3 of 5 stars Service
Was this review helpful? Yes 3
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Juan D, Director General at Gran Hotel Delfin, responded to this review, February 13, 2014
Dear Sir / Madam,

Thank you so much for sharing with us your review.

We look forward to welcome you back soon.

Best regards,
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This response is the subjective opinion of the management representative and not of TripAdvisor LLC.
Hinckley, United Kingdom
Contributor
16 reviews 16 reviews
16 hotel reviews
Reviews in 12 cities Reviews in 12 cities
26 helpful votes 26 helpful votes
3 of 5 stars Reviewed February 11, 2014

Returned from holiday recently after a 28 day stay,and naturally saw many aspects of the hotel,probably unnoticed on a short visit.

Firstly the good-I found all the staff to be very good indeed from reception to bars,restaurant and cleaners,and must mention by name those most seen in the bars and restaurant with whom most contact is made;Hester,David,Maria,Julia,Jose(1 & 2),Philipe,a and particularly Wen,for his attempts to actively encourage everyone to fully partake of all the offerings that he and the chef had provided, in a most endearing and enthusiastic way.Well done to them all,and finally Augustin, who how he found time to supervise them all was in itself a form of entertainment,and he worked so hard to keep it all together.

The location of the hotel was excellent,with good sea views,and a terrace that captured the benefit of full sun(when available)and for sitting out with a drink and friends or reading would be hard to better,particularly with waiter service for many,but not all, and more comment on that later.

The rooms,although basic were very clean,adequate in size,and had a good sized flat screen TV(sadly lacking an ITV channel for the UK visitors),and a good air conditioning system.

It also helped that for the time of year the weather kept very good.

I was on an all inclusive holiday,and found the drink selection,though not branded, was of good quality,and best of all the coffee was made to order and proved to be excellent.

There were naturally bad points,and this was reflected in the food particularly at main meal servings,as the breakfast was in line with the majority of tourist hotels fairly consistent in what was able to be presented,but Gran Delfin had porridge,actually I believe made by 'Wen'and it was very good,but the remainder,suitable for both UK and locals,was very average,and as it seems to be customary not very hot,but cooked to order,again involving 'Wen'was quite good.

The mains however were of a very different order,as usual just warm,a selection of fish often presented badly and whilst named??seemed either over or underdone-always a' chefs special'
consisting of unspecified ingredients,sometimes dry,or alternatively floating in a fluid of some description,vegetables of known varieties,and other ancilliary items,of which a meal could always be manufactured,but all to frequently poor.Salads and sweets were available in good supply,and did assist in making main meals worth a visit for dining,and the microwave was always helpful.

The nightly entertainment was presented every evening with the exception of Sunday,but after having been seen once,continued every other evening without change;ie,on a 28 day holiday you were able to be entertained by Jose and Frank 24 times, on the guitar and keyboard,and I would like to say you would never hear the same tune twice??,and for this reason the hotel should install the ITV channel on the bedroom tv.

Finally the only other criticism is over what must be the hotel policy in that guests who are not on all inclusive basis, are not given waiter service, and those paying for drinks are,even to the extent that all inclusive guests waiting at the bar on most occasions to order, are having wait for a waiter to become available, after serving those paying, and considering we have already paid and the hotel is in possession of our money this seems to present an unacceptable anomaly.

Despite these views would I visit this hotel again-yes I would!The criticisms although they seem to be many,are in my view outweighed by the general atmosphere of the hotel and its surroundings,but more importantly the staff.

Room Tip: Had a side sea view on third floor with afternoon sun.Overlooked the street but no major noise probl...
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  • Stayed January 2014, traveled with friends
    • 4 of 5 stars Value
    • 4 of 5 stars Location
    • 3 of 5 stars Sleep Quality
    • 3 of 5 stars Rooms
    • 4 of 5 stars Cleanliness
    • 3 of 5 stars Service
Was this review helpful? Yes 2
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Juan D, Director General at Gran Hotel Delfin, responded to this review, February 12, 2014
Dear Mr.Cojoh:

First all we appreciate your comment and we are very pleased because you liked our Staff atencion and the cleanning of our instalations.

Regrettably we dont have ITV Channel but we have got BB1 London, BB2 England, BBC World News and Euronews in the commom rooms and in the bedrooms.

We are improving all the details into food and we take note about the temperature and we will try to increase it as much as we can.

We will say to José and Frank your words about them because they are really worried about not repeat any song but in a 28 days estance is really difficult.

We will be really pleased if we have you visit again during 2014.
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Reviewer
3 reviews 3 reviews
3 hotel reviews
Reviews in 2 cities Reviews in 2 cities
4 helpful votes 4 helpful votes
5 of 5 stars Reviewed December 18, 2013

I don't know where previous reviewers stayed but it definitely was not the same place that we stayed at. The service was great, (even if understaffed at this time of the year, [Nov - Dec], but even so, nothing was too much trouble). The menu was slightly repetitive after a month but the food was always of good quality. The rooms were kept immaculately clean and the staff most pleasant.

The situation is ideal and I would heartily recommend this hotel for anyone looking for a relaxing break.

  • Stayed November 2013, traveled as a couple
    • 5 of 5 stars Value
    • 5 of 5 stars Location
    • 5 of 5 stars Sleep Quality
    • 5 of 5 stars Rooms
    • 5 of 5 stars Cleanliness
    • 5 of 5 stars Service
Was this review helpful? Yes 2
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Benfleet,Essex.
Senior Contributor
23 reviews 23 reviews
21 hotel reviews
Reviews in 18 cities Reviews in 18 cities
190 helpful votes 190 helpful votes
5 of 5 stars Reviewed December 6, 2013

I have just spent a most enjoyable week at the Gran Hotel Delphin in Benidorm. My wife and I travelled with her 88 year old mum for a week with Saga. From the moment we arrived everything went fine with reception being cheerful and very efficient with a swift check in. My wife and I having requested a high full sea view room for a small extra charge got exactly that with a large balcony overlooking the Poneinte beach (well worth the extra). The single room for mother in law was a side sea view, not quite as large but she declared it as great for her has she had a walk in shower. The luggage arrived to both rooms in a matter of moments and we were all soon down in the bar having a refreshing drink. We then went to the restaurant which had an inside area near the buffet and an outer conservatory type area looking towards the beach. The food was very well presented with choice of soups hot and cold buffet, Show cooking meat or fish and an excellent dessert selection. The all inclusive wine was the best A/I ever in a Spanish hotel and a bottle of the white went down very nicely. In the evening as well as the excellent desserts there was always a good cheese selection – plus the red Rioja was very drinkable. The breakfast buffet was excellent with all things hot and cold ,plus on duty again at the show cooking area was Wen who proved to be the star of the hotel, cooking eggs, omelettes,pancakes plus anything else you fancied eating – he crisped up the bacon a treat. In the Olimpic lounge in the evenings 6 nights out of 7 were the very talented duo Jose and Frank who provided music for dancing appreciated equally by the British guests and Spanish.The week flew by and all the staff in this hotel should be congratulated for always being there for you, always positive and always with a smile. Finally I must say that we went to this hotel on a package with Saga who have in this hotel as a rep Cath who is a true professional and deserves a pat on the back.

Room Tip: Go all Inclusive Pay the extra supplement and get a high floor full sea view
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  • Stayed November 2013, traveled with family
    • 5 of 5 stars Value
    • 5 of 5 stars Location
    • 5 of 5 stars Sleep Quality
    • 5 of 5 stars Rooms
    • 5 of 5 stars Cleanliness
    • 5 of 5 stars Service
Was this review helpful? Yes 3
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
cambridge
Senior Reviewer
9 reviews 9 reviews
3 hotel reviews
Reviews in 7 cities Reviews in 7 cities
3 helpful votes 3 helpful votes
5 of 5 stars Reviewed November 16, 2013

Stayed full board 6th to 10th November 2013 great junior suite with good view of beach
all inclusive is great value for money Booked via Travel Republic very easy no problems
Three Adults good break to recharge your self Room and local staff very good and helpful
kept very clean daily

Room Tip: junior suite good value for money and gives you more room Saw Sun rise each morning makes you feel...
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  • Stayed November 2013, traveled with friends
    • 5 of 5 stars Value
    • 4 of 5 stars Location
    • 4 of 5 stars Sleep Quality
    • 4 of 5 stars Rooms
    • 5 of 5 stars Cleanliness
    • 4 of 5 stars Service
Was this review helpful? Yes 1
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Glasgow
Reviewer
4 reviews 4 reviews
4 hotel reviews
Reviews in 3 cities Reviews in 3 cities
21 helpful votes 21 helpful votes
2 of 5 stars Reviewed November 12, 2013

Both myself and my partner stayed here in November for my birthday, for the fiestas.
We booked with "On the Beach" that's the second and last time i'll be using "On the beach" as this is the second hotel in Benidorm i've booked with this company and been sadly disappointed with.
Firstly we paid a fair bit for all inclusive £120 per person per day!
To arrive and find we were in an exclusively Saga hotel (over 60's)
Not that we have a problem with over 60's, it's just we are in our 30's and it would just have been nicer to have been informed that these were the main types of holiday makers!
Hotel was nice and in a lovely location.
But the all inclusive (that we paid premium for) was one of the most badly and bizarre all inclusive set-ups I have ever witnessed.
We did not have wristbands!
And we were constantly being asked our room number and being asked to sign receipts. This made us feel awkward as we felt we were being questioned all the time.
We most certainly felt the waiting staff were very miserable, especially with British holiday makers.
The all inclusive was a weird set-up
We were only allowed to use the main restaurant or one particular bar.
There was a snack bar beside pool but the whole time we were there, we never once saw it open.
The receptionists ignored you as you walked by. And generally, I got the feeling that the staff have a real problem with foreign tourists!
Which considering we are this holiday resorts bread and butter is definitely like biting the hand that feeds you.
We are always pleasant and friendly and we do our best to interact with people in any country we go to.
This was only the second place in 15 years of travel we have felt so ignored. The other main thing about this hotel is not anything the hotel could do, but it is at least a 20 mins to half hour walk to the start of the old town. The buses or little train aren't as regular at the pontiente beach part. We are young and were fairly shattered walking back and forth every day. Good point is it's quiet and pretty. Bad point, far away from the heart of things.


Stayed November 2013, traveled as a couple
Was this review helpful? Yes 14
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
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Additional Information about Gran Hotel Delfin

Address: Av Vicente Llorca Alos, 19., 03502 Benidorm, Spain
Location: Spain > Valencian Country > Alicante Province > Costa Blanca > Benidorm
Amenities:
Bar / Lounge Beach Free Breakfast Free High Speed Internet ( WiFi ) Kitchenette Restaurant Room Service Shuttle Bus service Suites Swimming Pool Wheelchair access
Hotel Style:
#14 On the Beach Hotel in Benidorm
#20 Luxury Hotel in Benidorm
#27 Family Hotel in Benidorm
#44 Romantic Hotel in Benidorm
Price Range (Based on Average Rates): $
Hotel Class:4 star — Gran Hotel Delfin 4*
Number of rooms: 98
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Also Known As:
Gran Hotel Benidorm

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