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“Great relaxing holiday” 5 of 5 stars
Review of Hotel Don Pancho

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Hotel Don Pancho
4.0 of 5 Hotel   |   Avenida del Mediterraneo 39, 03500 Benidorm, Spain   |  
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Ranked #7 of 193 hotels in Benidorm
Loughborough, United Kingdom
Reviewer
3 reviews 3 reviews
Reviews in 3 cities Reviews in 3 cities
1 helpful vote 1 helpful vote
“Great relaxing holiday”
5 of 5 stars Reviewed June 27, 2013

Just back from another relaxing and pleasant week at the Don Pancho Hotel. It may have an older clientele but it caters for us brilliantly. However, this time we took our 5 month old grand daughter and her parents and the Don Pancho couldn't have done better to cope with their needs any better. The Hotel even managed to provide us with rooms next to each other.
The food is still to a high standard and with of grand daughter being there, the waiting staff were very attentive and she did her best to reward and charm them.
The evening entertainment does seem a little old fashioned these days as can be seen from the age of the audience, but Degsy outside on Monday was very good. More entertainment outside would be a real step forward.
We would certainly go back and probably will.

Room Tip: No fitness centre hence low score, all rooms face the sea and the same way so no issue there, just h...
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  • Stayed June 2013, traveled with family
    • 4 of 5 stars Value
    • 5 of 5 stars Location
    • 4 of 5 stars Sleep Quality
    • 5 of 5 stars Rooms
    • 5 of 5 stars Cleanliness
    • 5 of 5 stars Service
Was this review helpful? Yes 1
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Don-Pancho-Hotel, Director de Relaciones con Clientes at Hotel Don Pancho, responded to this review, July 10, 2013
Thank you very much for sharing your comments regarding your stay in our hotel.

We are glad to know that you enjoyed our hotel and our food and we appreciated the nice comments regarding our staff.

Please don’t hesitate to contact guest experience for any further information about future stays.
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This response is the subjective opinion of the management representative and not of TripAdvisor LLC.
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703 people have reviewed this hotel

Traveler rating
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Rating summary
  • Location
    4.5 of 5 stars
  • Sleep Quality
    4.5 of 5 stars
  • Rooms
    4 of 5 stars
  • Service
    4.5 of 5 stars
  • Value
    4.5 of 5 stars
  • Cleanliness
    4.5 of 5 stars
Traveler tips help you choose the right room.   Room tips (293)
Date | Rating
  • Dutch first
  • English first
  • French first
  • German first
  • Italian first
  • Spanish first
  • Any
English first
Largs UK
2 reviews
Reviews in 2 cities Reviews in 2 cities
3 helpful votes 3 helpful votes
5 of 5 stars Reviewed June 24, 2013

We have recently returned from Benedorm where we stayed at the 4 star Don Pancho hotel. This was the third year in a row that we have stayed at this hotel and enjoyed it every time. We stayed on full board and found it to be a great option.
The hotel is overseen by the directors and management who are there from early morning till late evening ensuring that everything is just right for the guests. The rooms are very well appointed and comfortable, with good sized balconies. The hotel itself is spotlessly clean, and we stayed on the third floor which had a very pleasant and friendly chamber maid who ensured that our rooms were just right and in prime condition.
Reception staff were helpful and made you feel welcome as soon as you arrived, and their efficiency and professionalism made checking in a speedy and pleasant experience.
The food was good and there was a good variety, so that everyone could find something to their taste and the restaurant staff were always very efficiant and friendly.
The pool area was washed and mopped every morning including washing down the sun beds and other furniture by a group of maids and two members of management. The best I have seen an any hotel, and I have stayed in lots of hotels. A pool attendant was there and was always happy to help you find a sun bed or a brolly. There is also a good pool bar with waiter service and shaded tables to sit at if you wished to have a coffee or a drink of your choice.
As I said, this was our third visit to the Don Pancho Hotel, and we will definitely be returning again to this great value hotel.

Room Tip: All rooms face onto the main avenue, but the Hotel is set back from the road and although Benedorm h...
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  • Stayed June 2013, traveled as a couple
    • 4 of 5 stars Value
    • 5 of 5 stars Location
    • 5 of 5 stars Sleep Quality
    • 5 of 5 stars Rooms
    • 5 of 5 stars Cleanliness
    • 5 of 5 stars Service
Was this review helpful? Yes 2
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Don-Pancho-Hotel, Director de Relaciones con Clientes at Hotel Don Pancho, responded to this review, July 10, 2013
Thank you for sharing your comments of your experience in our hotel over Tripadvisor website.

Your satisfaction it’s our main objective and your fidelity our best award.

It was a sincere pleasure to have you stay with us once again and we hope to have the pleasure of welcoming you back soon.
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Huddersfield
Reviewer
5 reviews 5 reviews
5 hotel reviews
Reviews in 4 cities Reviews in 4 cities
4 helpful votes 4 helpful votes
5 of 5 stars Reviewed June 24, 2013

Just returned from a wonderful visit to our favourite hotel in Benidorm. Just had a make over in reception and bar area and is superb. Food excellent as usual and gained 4 lbs whilst there. Manager came to everyones table on his evenings on duty and spoke to everyone individually. What great service and personal touch. But he is always like that and this is the best hotel in Benidorm by far.

  • Stayed May 2013, traveled as a couple
    • 5 of 5 stars Value
    • 5 of 5 stars Location
    • 4 of 5 stars Sleep Quality
    • 5 of 5 stars Rooms
    • 5 of 5 stars Cleanliness
    • 5 of 5 stars Service
Was this review helpful? Yes 2
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Don-Pancho-Hotel, Director de Relaciones con Clientes at Hotel Don Pancho, responded to this review, July 10, 2013
Thank you so much for your wonderful review in TripAdvisor.

We are so glad to hear you enjoyed your stay at the Don Pancho.

We certainly hope that we will have the pleasure of welcoming you back to the hotel Don Pancho in the not too distant future.
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This response is the subjective opinion of the management representative and not of TripAdvisor LLC.
hartlepool
Reviewer
4 reviews 4 reviews
4 hotel reviews
Reviews in 4 cities Reviews in 4 cities
3 helpful votes 3 helpful votes
5 of 5 stars Reviewed June 24, 2013

have been going to benidorm every yr for the last 15 yr and decided to stay at the don pancho this time , we stayed june 8th-18th what a lovely hotel requested a high floor for the views and was on 15th floor rooms where clean and spacious maybe a bit dated but who stays in rooms 24/7 staff very friendly food was excellent in restaurant a wide variety of choice and food was always hot , ( not like previous hotels i have stayed in ) snacks around pool very good and reasonably priced we ventured to the pool after breakfast and always found sunbeds , will definetaly be returning there next year

Room Tip: rooms on high floors , just for the view
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  • Stayed June 2013, traveled as a couple
    • 4 of 5 stars Value
    • 5 of 5 stars Location
    • 4 of 5 stars Sleep Quality
    • 5 of 5 stars Rooms
    • 5 of 5 stars Cleanliness
    • 5 of 5 stars Service
Was this review helpful? Yes
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Don-Pancho-Hotel, Director de Relaciones con Clientes at Hotel Don Pancho, responded to this review, July 10, 2013
Thank you very much for your comments on our hotel in TripAdvisor.

It is always a pleasure to hear that our guests enjoyed their stay and experience at the Don Pancho hotel.

We hope we have the opportunity to welcome you again and I remain to your disposal
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This response is the subjective opinion of the management representative and not of TripAdvisor LLC.
Coventry
Contributor
19 reviews 19 reviews
9 hotel reviews
Reviews in 14 cities Reviews in 14 cities
14 helpful votes 14 helpful votes
5 of 5 stars Reviewed June 24, 2013

Just returned from another great holiday at the Don Pancho. The entrance is so peaceful with a lovely flower garden and various water features it feels like a little oasis of calm. The reception staff are so friendly and efficient. I cannot fault this hotel in any way, the rooms are spotless and the beds are so comfortable .We just love the food at this hotel, the restaurant manager is to be praised for the efficiency of all his staff, tables are cleared and re-set with beautiful white table linen and sparkling glasses, all the staff are very professional and take a pride in their job role. An amazing team, it's a pleasure to dine here in the evenings, a great start to our night out.
The pool area is spotless with comfortable sunbeds, although we don't usually go there till the afternoon, we like to walk in the mornings, usually we can find a space to park ourselves when we come back and have a little rest. The hotel is just across the road from the beach with easy access to this.
On the whole this hotel may not be the most modern but it is certainly the best as far as we are concerned, great food ,great staff, great hotel, what more can I say.!!!

Room Tip: All rooms much the same, just depends whether you like high or low floors, all clean and comfortable...
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  • Stayed June 2013, traveled as a couple
    • 5 of 5 stars Value
    • 5 of 5 stars Location
    • 5 of 5 stars Sleep Quality
    • 4 of 5 stars Rooms
    • 5 of 5 stars Cleanliness
    • 5 of 5 stars Service
Was this review helpful? Yes 1
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Don-Pancho-Hotel, Director de Relaciones con Clientes at Hotel Don Pancho, responded to this review, July 10, 2013
First of all we would like to thank you for taking the time to make your comments in Tripadvisor.

It is always wonderful to get such positive feedback from our guests. We are very pleased to read that you had a pleasant stay at Don Pancho hotel. It is always our goal to make our guests feel comfortable among us and that they receive the best service possible.

We look forward to the pleasure of having you for your next visit to Benidorm.
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Nottingham, United Kingdom
1 review
3 helpful votes 3 helpful votes
5 of 5 stars Reviewed June 17, 2013

A seven day stay at the Don Pancho was an excellent experience from May15 travelled withThompson.Our room was on 7 floor in the centre of the building, gave us a good view of the sea.If you have a room on the end of the hotel on lower floors your sea view can lost due to apartment buildings.All the staff are pleasant and helpful rooms and the hotel very clean and tidy.
The restaurant food and choices where excellent,plus the waitress and waiters very good.I thought the resident trio band in the dance area and are excellent,one small complaint was at the weekends non resident Spanish take over the bar and dancefloor.Having said that I will certainly return again.

Room Tip: 15 to 17 floor have walk in showers,from what I were told--- smiley
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  • Stayed May 2013, traveled as a couple
    • 5 of 5 stars Value
    • 5 of 5 stars Location
    • 5 of 5 stars Sleep Quality
    • 5 of 5 stars Rooms
    • 5 of 5 stars Cleanliness
    • 5 of 5 stars Service
Was this review helpful? Yes 3
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Don-Pancho-Hotel, Director de Relaciones con Clientes at Hotel Don Pancho, responded to this review, June 26, 2013
Thank you very much for your kind and positive comment and thank you very much too for having taken your time to send it.

We truly appreciate hearing from satisfied guests like you, and we all look forward to your return.
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This response is the subjective opinion of the management representative and not of TripAdvisor LLC.
Caerphilly, United Kingdom
Senior Contributor
37 reviews 37 reviews
6 hotel reviews
Reviews in 19 cities Reviews in 19 cities
27 helpful votes 27 helpful votes
4 of 5 stars Reviewed June 14, 2013

My first visit to Benidorm and stayed at the Don Pancho due to the great reviews I had read on here. I wasn't disappointed. The hotel is really lovely with the Aztec entrance with water features and relaxing lobby. On arrival the staff were friendly, helpful and efficient. The room was spotlessly clean and the décor comfortably warming. The room had charm. We felt settled in immediately. Each room has a balcony looking out to the sea. There is a hard tennis court which is free to use, simply get the key from reception and they can provide you with racquets too. Good fun. The reception staff were always very helpful. The restaurant serves good quality food and there is something for everyone's tastes. I am a vegetarian but always found something to eat. My only suggestion would be a better variety of hot vegetarian choices at dinner. Most of the staff in the restaurant are friendly with the odd one (a mature chap) being a bit offhand, but otherwise great. The rooms are cleaned daily and those cleaners work incredibly hard. There are two swimming pools. One for the adults and there is one adjacent, shallow for the little ones. The pool areas are clean and the sun loungers are plentiful. The hotel is situated a very brief walk from Levante beach which is beautiful but is also where the bars are and sometimes this can get a bit noisy, but in the hotel you can hardly hear anything. The patio doors are great for shutting out the outside noise and we had a great sleep every night. All in all a very good hotel in a very good location and we will be visiting again before the end of the year.

  • Stayed June 2013, traveled as a couple
    • 4 of 5 stars Value
    • 4 of 5 stars Location
    • 5 of 5 stars Sleep Quality
    • 4 of 5 stars Rooms
    • 5 of 5 stars Cleanliness
    • 4 of 5 stars Service
Was this review helpful? Yes 8
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Don-Pancho-Hotel, Director de Relaciones con Clientes at Hotel Don Pancho, responded to this review, June 26, 2013
Thank you for taking the time to post your review on Tripadvisor and share it with the rest of users.

It is a pleasure to see that you have valued positively the peace and the quiet of the hotel, our cuisine and the treatment of hotel staff. We make an effort every day in order to provide a good quality service to our guests.

We hope to welcome you again at Don Pancho hotel, please do not hesitate to contact us for anything you might need.
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This response is the subjective opinion of the management representative and not of TripAdvisor LLC.

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Additional Information about Hotel Don Pancho

Address: Avenida del Mediterraneo 39, 03500 Benidorm, Spain
Phone Number:
Location: Spain > Valencian Country > Alicante Province > Costa Blanca > Benidorm
Amenities:
Bar / Lounge Beach Business Center with Internet Access Free Breakfast Restaurant Room Service Swimming Pool
Hotel Style:
Ranked #7 of 193 hotels in Benidorm
Price Range (Based on Average Rates): $$
Hotel Class:4 star — Hotel Don Pancho 4*
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