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“Excellent value here” 4 of 5 stars
Review of Servigroup Calypso

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Servigroup Calypso
3.0 of 5 Hotel   |   Avenida Derramador 4, 03503 Benidorm, Spain   |  
Hotel amenities
Ranked #16 of 192 Hotels in Benidorm
North west England
Senior Contributor
24 reviews 24 reviews
16 hotel reviews
Reviews in 17 cities Reviews in 17 cities
28 helpful votes 28 helpful votes
“Excellent value here”
4 of 5 stars Reviewed February 22, 2012 via mobile

Have just spent 3 nights here and unbelievable value for money. Excellent choice of food at all meals - full board.
2 for 1 offer on drinks at bar all day. Only downside is ballroom dancing every night. A bit more variety needed

  • Stayed February 2012
    • 5 of 5 stars Value
    • 4 of 5 stars Location
    • 4 of 5 stars Rooms
    • 5 of 5 stars Cleanliness
    • 5 of 5 stars Service
Was this review helpful? Yes 1
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
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787 reviews from our community

Traveler rating
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Rating summary
  • Location
    4.5 of 5 stars
  • Sleep Quality
    4 of 5 stars
  • Rooms
    4 of 5 stars
  • Service
    4.5 of 5 stars
  • Value
    4.5 of 5 stars
  • Cleanliness
    4.5 of 5 stars
Traveler tips help you choose the right room.   Room tips (276)
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English first
Tabernas, Spain
Senior Contributor
41 reviews 41 reviews
19 hotel reviews
Reviews in 24 cities Reviews in 24 cities
29 helpful votes 29 helpful votes
3 of 5 stars Reviewed February 21, 2012

This was just a one night stay in order to be able to visit the Benidorm Palace. As we arrived in a coach party the check in was a lengthy business. Passports were kept overnight. Some of the plastic keys opened rooms to which they were not assigned presenting embarrassment and concerns regarding security. This is a large clean hotel in good order. Our room was in an annex accessed by transitting the whole ground floor public rooms. The room was small but clean and acceptable however we would not have wished to stay more than a few nights there. A pleasant private balcony overlooks the pool. Plenty of stowage space for clothes and a good en suite bathroom. No remote control for the TV. Good a/c that provided heat when needed. Corridor outside the room was not carpeted so lots of clicking of heels were heard as the room walls are thin. Not impressed with the restaurant. Breakfast had finished by the time we arrived around 1000. Lunch was a buffet with lots of choices but the quality seemed generally very mediocre. The service was pleasant and cheerful. The bar service was good but the coffee thin and of poor taste. In the 24 hours we stayed at the Calypso we each ate two excellent all day breakfasts in a nearby cafe/restaurant of which there are very many to choose from.

Room Tip: One night was not sufficient to assess.
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  • Stayed February 2012, traveled with friends
    • 3 of 5 stars Value
    • 4 of 5 stars Location
    • 3 of 5 stars Sleep Quality
    • 3 of 5 stars Rooms
    • 4 of 5 stars Cleanliness
    • 4 of 5 stars Service
Was this review helpful? Yes 3
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Hoteles_Servigroup, Customer Service at Servigroup Calypso, responded to this review, February 23, 2012
Dear Ken and Val Q,

I want to thank the kind comments made from our hotel through Tripadvisor.
I request you accept our more sincere apologies if we have not managed to meet your expectations and do not doubt ever that commentaries like the mentioned by you, make that we do a major and exhaustive follow-up.

Kind regards,
Customer Service.
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This response is the subjective opinion of the management representative and not of TripAdvisor LLC.
Gloucester England
1 review
14 helpful votes 14 helpful votes
2 of 5 stars Reviewed February 7, 2012

Having stayed on previous occasions and been satisfied, I feel very let down with my last visit. I was given room 1010 on the 10th floor for my week's stay,15th-22nd January 2012.

Everything was fine until I started to pack my luggage to come home, only to find 2 bottles of whiskey and a new pair of shoes were missing from the floor of the wardrobe. I immediately informed Reception and was advised that the Manager was not available until Tuesday and only he could scroll through the CCTV footage of floor 10, which would show all activity of anyone entering my room.

After several exchanges of emails plus 2 telephone calls, I was advised that the CCTV footage had been viewed and had not shown any unusual activity. I was also told that any staff who may have entered my room had been interviewed, though It is obvious that nobody is going to admit to stealing and risk losing their job.

This incident has left me feeling upset and angry. Not only at the thought of anyone going through my personal possessions and stealing from me, but also because I feel that the staff at the hotel did not attach any particular importance to the incident. In my opinion, this is the wrong attitude to have as it can easily damage the reputation of the hotel and consequently affect their business. I certainly will never stay at the Calypso again or recommend it to anyone else.

Stayed January 2012, traveled with friends
Was this review helpful? Yes 14
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Hoteles_Servigroup, Customer Service at Servigroup Calypso, responded to this review, February 8, 2012
Dear Kath250,

Thank you for your comment.
We have to say that the hotel is aware of your incident as in Servigroup Hotels we always take security severely.
The hotel manager has checked the CCTV footage several times and has not found anything abnormal. Also the Senior housekeeper and maintenance men have been asked about your missing bottles and shoes, but, unfortunately, they didn´t have any information.
We have to say that this is the first time that this hotel has had an incident like this, therefore, we have taken this matter very seriously and will take measures.
We are very sorry that this incident has spoiled your holiday and if ,by any chance, your belongings turn up we will, immediately, contact you.

Kind regards,
Customer Service.
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This response is the subjective opinion of the management representative and not of TripAdvisor LLC.
Scunthorpe, United Kingdom
Contributor
16 reviews 16 reviews
15 hotel reviews
Reviews in 14 cities Reviews in 14 cities
18 helpful votes 18 helpful votes
5 of 5 stars Reviewed February 6, 2012

As usual this hotel with all the other Servigrouo Hotels in Benidorm are great but to me this one I have stayed at the most frequent, approx 6 times and never a bad word from me till now.!!!!!
As like many other holiday makers visiting Benidorm at this time of year like myself are Old Age Pensioners and in a lot of cases are disabled and we hire electric scooter to get around at very reasonable charges. On my departure I was informed by the scooter hirer "Amigo" that it was the intention that the hotel and other Servigroup hotels are gong to introduce a parking fee for electric scooter of 3 euro PER DAY. I asked reception if this was true and they confirmed it and when I asked the reason all they could say that it was a charge to cover electric charging of scooters. I could not believe it but the receptionist said that it was new management and out of his control. At this time of year many pensioners stay in Benidorm for an average of 6 weeks and a lot longer in some cases that would mean an extra 120 euro for 6 weeks and a lot of pensioner will not be able afford this hidden extra so its take it out of the O.A.P. again. I could understand an extra one euro a day to cover but not 3. That week I stayed at the Calypso there were 6 scooters at the hotel that 126 euro per week and 6552 euro per year average. this has got to be the biggest rip off against the disabled ever been fetched out. I sincerely hope that people will protest against this charge and to try and get it reduced. I peronally think that this could have an adverse affect on future bookings at all the Servigroup hotels and what next? All the other Hotels jumping on the band wagon for a quick few Euros at the expence of the disabled. Brian61uk

  • Stayed January 2012, traveled with friends
    • 5 of 5 stars Value
    • 5 of 5 stars Location
    • 5 of 5 stars Sleep Quality
    • 5 of 5 stars Rooms
    • 5 of 5 stars Cleanliness
    • 5 of 5 stars Service
Was this review helpful? Yes 10
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Sheffield, United Kingdom
Reviewer
3 reviews 3 reviews
3 hotel reviews
Reviews in 2 cities Reviews in 2 cities
7 helpful votes 7 helpful votes
4 of 5 stars Reviewed January 27, 2012

Lovely hotel,nice helpful,friendly staff Rooms are small but this did not spoil our stay.Really impressed with the standard of food! Overall cleanliness was excellent!Only criticism no entertainment just ballroom dancing felt that they could have had a change from the dancing as not everyone is fit enough to go out and find their own entertainment! Would go to this hotel again..

  • Stayed January 2012, traveled as a couple
    • 5 of 5 stars Value
    • 4 of 5 stars Location
    • 5 of 5 stars Sleep Quality
    • 3 of 5 stars Rooms
    • 5 of 5 stars Cleanliness
    • 5 of 5 stars Service
Was this review helpful? Yes 4
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Leeds, United Kingdom
Reviewer
3 reviews 3 reviews
Reviews in 2 cities Reviews in 2 cities
2 helpful votes 2 helpful votes
5 of 5 stars Reviewed January 23, 2012

this hotel is without doubt the best value hotel in benidorm,the rooms are plain and simple but have everything you want. The hotel is spotlessy clean the food is wonderfull and the staff know their job. Entertainment is geared to dancing on an evening but that was a bonus to us.
The hotel in winter is not realy for the young. This was our second stay at the Calypso and we will be back next January

Room Tip: If you need to have a very quiet room ask for the rooms at the back.
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  • Stayed January 2012, traveled with friends
    • 5 of 5 stars Value
    • 5 of 5 stars Location
    • 5 of 5 stars Sleep Quality
    • 4 of 5 stars Rooms
    • 5 of 5 stars Cleanliness
    • 5 of 5 stars Service
Was this review helpful? Yes 2
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Leeds, United Kingdom
Senior Reviewer
8 reviews 8 reviews
6 hotel reviews
Reviews in 3 cities Reviews in 3 cities
7 helpful votes 7 helpful votes
5 of 5 stars Reviewed January 15, 2012

a really good hotel. excellent food and service first class.
only fault, entertainment was only line and sequence dancing.
not good for non-dancers.

Room Tip: room next to rosamar hotel
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  • Stayed December 2011, traveled with friends
    • 5 of 5 stars Value
    • 5 of 5 stars Location
    • 5 of 5 stars Sleep Quality
    • 4 of 5 stars Rooms
    • 5 of 5 stars Cleanliness
    • 5 of 5 stars Service
Was this review helpful? Yes 2
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
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Additional Information about Servigroup Calypso

Address: Avenida Derramador 4, 03503 Benidorm, Spain
Location: Spain > Valencian Country > Alicante Province > Costa Blanca > Benidorm
Amenities:
Bar / Lounge Business Center with Internet Access Free Breakfast Free High Speed Internet ( WiFi ) Restaurant Swimming Pool Wheelchair access
Hotel Style:
#9 Family Hotel in Benidorm
#16 Romantic Hotel in Benidorm
Price Range (Based on Average Rates): $
Hotel Class:3 star — Servigroup Calypso 3*
Number of rooms: 200
Official Description (provided by the hotel):
The hotel Servigroup Calypso is located 300 m. from Levante Beach in Benidorm.Facilities and services:Modern building with an elegant and attractive entrance.Large sun terrace with swimming pool for adults and children, sunbeds and parasols. Bar-terrace and garden area. Spacious and comfortable bar-lounge in the main building and lounge-bar “Gaudí” in the swimming pool area. Games room.Entertainment programme and disco music at night. Children’s playground.Free wifi connection throughout the hotel, including outoor areas.Internet area at reception area (supplement).Hotel-owned covered parking spaces (supplement): 105Rooms296 rooms with every comfort: air conditioning and heating by fan coil system, bathroom, balcony, direct dial telephone, LCD TV, mini fridge, safe (supplement) and intelligent locking system.The flat screen TVs provide a new digital system with 60 national and international channels and 15 music channels.Restaurant:Restaurant with buffet service and show cooking. A selected and varied assortment of dishes including themed dishes, vegetarian choices and delicious desserts. Special celiac menu available on request. ... more   less 
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Also Known As:
Servigroup Calypso Hotel Benidorm
Servigroup Calypso Benidorm

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