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“Great stay !” 5 of 5 stars
Review of Villa Del Mar Hotel

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Villa Del Mar Hotel
4.0 of 5 Hotel   |   Avenida de la Armada Espanola 1, 03500 Benidorm, Spain   |  
Hotel amenities
Ranked #6 of 194 Hotels in Benidorm
Certificate of Excellence 2014
GLASGOW
Reviewer
5 reviews 5 reviews
Reviews in 3 cities Reviews in 3 cities
5 helpful votes 5 helpful votes
“Great stay !”
5 of 5 stars Reviewed June 16, 2014

Booked this hotel with hotels4u and they tried to change us at the last min to crystal park ! they said this hotel does not take group bookings however after many phone calls I was adamant that I would not be moved and 24 hours before our arrival they relented and honoured the booking and thank goodness they did ! Hotel is in a great beach front location, well equipped modern rooms with fridge, tea & coffee making facilities hairdryer, 2 sinks, wonderful shower with shower gels, shampoos etc. The food was plentiful and not a bad selection of salads, meats, pasta and deserts. Staff were excellent very friendly and always with a smile ! all inclusive drinks was great with spirits branded, bottled beers, cava, bottles of water that you can take to room or beach ! all in all we had a fantastic holiday and would certainly return to this hotel. Shops and bars were just a short stroll away and approx. 10 euros in a taxi will take you to all the bars and nightlife of the new town oh and its worth a trip to the Cuban salsa bar next to the hotel (downstairs) great night great music and lovely staff thanks to everyone for a great holiday cant wait to return ;-)

  • Stayed June 2014, traveled with friends
    • 5 of 5 stars Value
    • 5 of 5 stars Location
    • 5 of 5 stars Sleep Quality
    • 5 of 5 stars Rooms
    • 5 of 5 stars Cleanliness
    • 5 of 5 stars Service
Was this review helpful? Yes 2
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Director V, Director General at Villa Del Mar Hotel, responded to this review, June 17, 2014
Dear Chocolatekid,
Thank you very much for your kind words, we appreciate all positive comments and are pleased to know your stay was an enjoyable one.
The main goal of the Magic Costablanca chain is our customer, your satisfaction, fulfillment of expectations and enjoyment and reviews like yours help us understand we are accomplishing our objectives.
Looking forward to see you soon.
Kind regards
The Management
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Rating summary
  • Location
    5 of 5 stars
  • Sleep Quality
    4.5 of 5 stars
  • Rooms
    4.5 of 5 stars
  • Service
    4.5 of 5 stars
  • Value
    4.5 of 5 stars
  • Cleanliness
    4.5 of 5 stars
Traveler tips help you choose the right room.   Room tips (348)
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Kidderminster, United Kingdom
Senior Reviewer
7 reviews 7 reviews
3 hotel reviews
Reviews in 6 cities Reviews in 6 cities
6 helpful votes 6 helpful votes
5 of 5 stars Reviewed June 16, 2014

This hotel is amazing - having visited Benidorm for the past 5 years and stayed in and around Levante, we decided to stay further afield at the Villa Del Mar, we have to say that this is the best hotel, because it is not so large as some of the other hotels - 9 floors instead of 18 - the service is more personal. The staff cannot do enough for you. The rooms are spotless, food is excellent, fantastic roof top area and the sea only 10 metres away. Wow! We will definitely be returning as soon as we can.

Room Tip: We had a room with a jacuzzi and sea view - superior twin room. Excellent.
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  • Stayed June 2014, traveled with family
    • 5 of 5 stars Value
    • 5 of 5 stars Location
    • 5 of 5 stars Sleep Quality
    • 5 of 5 stars Rooms
    • 5 of 5 stars Cleanliness
    • 5 of 5 stars Service
Was this review helpful? Yes 3
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Director V, Director General at Villa Del Mar Hotel, responded to this review, June 17, 2014
Dear 874H_B,
Thank you so much for the kind words spent about our hotel.
It's very important to us to realize we have accomplished your expectations and we will continue working hard to make your next holidays special again.
We look forward to see you again, while we send you our best regards.
The Management
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2 reviews
3 helpful votes 3 helpful votes
5 of 5 stars Reviewed June 13, 2014 via mobile

9/10 everything superb except entertainment which was non existing ..staff superb food superb room superb alcohol suppperrb cannot wait to go back. Well done villa del mar ps view was amazing ............................................

  • Stayed June 2014
    • 5 of 5 stars Value
    • 5 of 5 stars Location
    • 5 of 5 stars Rooms
    • 5 of 5 stars Cleanliness
    • 5 of 5 stars Service
Was this review helpful? Yes 3
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Director V, Director General at Villa Del Mar Hotel, responded to this review, June 17, 2014
Dear Shuggi50,
Thank you so much for the feedback left about our hotel. We are really pleased to know you had notable holidays. It's very important to us monitorizing any different point of view.
We look forward to see you soon and we send you our best regards.
The Management
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derby
Senior Reviewer
7 reviews 7 reviews
7 hotel reviews
Reviews in 3 cities Reviews in 3 cities
22 helpful votes 22 helpful votes
4 of 5 stars Reviewed June 11, 2014

After staying at the Villa del Mar in the past and having a positive experience it is fair to say that I feel more able compare these stays and be more critical regarding with our most recent last week. Our stay overall was excellent and comfortable,however it was disappointing that the hotel seemed different. Although the hotel was open and at full occupancy the hotel felt closed and that some of the facilities that make the usual hotel experience excellent were not available. The pool bar that usually provides a convenient way to get drinks and provides a good atmosphere was closed and as a consequence meant walking down three flights of stairs/lift and walking out of the front of the hotel to get drinks each time...doors being an obstacle each time. If your intention was to close the pool bar all day why did you not offer customer's a waiter service each hour or so ? We gave up getting drinks in the end as we were exhausted due to the distance...and the difficulties carrying two drinks and attempting to open doors at the same time !! As a consequence glasses were regularly broken around the pool area...not safe for people using the pool. It was clear that there were no staff attendance at the pool throughout the day...either as a safety check or to clear glasses . We were informed that the pool bar would be operating at the end of the month....why ? The kid's splash pool facility was also not working....except on the last day of our stay...disappointing as there were many families staying at the hotel. The hotel gym although open was not working ....the electronic gym equipment were not turned on....and I needed to call maintenance to rectify this.... The pool was cleaned on a daily basis.....however it was clear that it needs to be brought back to it's former glory. The pool used to be like the spa....clean,comfortable and withholding a sense of luxury. There are now missing tiles and the seats in the pool were cracked ...and a green substance around the edges of the pool. Television is not so important to us when we are holiday....however there was no signal for any UK based channels....kept stating weak signal/no channel. Restaurant and food to usual excellent standards....and staff were friendly and helpful....shame Mar is no longer with the company. Hotel entertainment has never changed....same acts and programme !! How can this be....some nights were better than others....no atmosphere most nights. There are some great shows and acts in Benidorm....why are you not booking them !! Where as much as I appreciate having an owl perched on my arm in the evening....it does not thrill me at 11pm when I'am ready to go out. Rooms were cleaned daily....and friendly staff. As per my many reviews and feedback on your evaluation sheets....I continue to state my dissatisfaction that there are no facilities to iron clothing in the hotel.....I again was informed by staff to iron on the bed.....not any easy or safe task when you are trying to iron a shirt. I would be very interested in how your management team iron their nicely pressed shirts..... ironed on the bed.... I think not. Please set up an ironing room....or put irons/boards in rooms...not too much to ask !! We expected that the hotel would be operating fully in June based on it's customer occupancy and time of year..we had hoped for the usual excellent Villa del Mar experience...a shame that our stay felt 'ordinary'. We both came away from the hotel with no sense of real enjoyment, satisfaction or relaxation which our previous excellent reviews on this hotel do not reflect. I would say to others who were considering staying at the Villa del mar to do so....as It continues to be one of the best hotels in Benidorm. However I'm not sure whether it was evident that investment into the hotel has or indeed continues to be maintained to ensure it uphold's it's reputation....which seems worrying especially as there are many other up and coming hotel's in Benidorm that also offer a first class experience. We would however stay again and hope that our experience next time will be more enjoyable.....and hope that you accept our criticism in a positive way.

Room Tip: We have stayed in all the rooms....sea view rooms are nice. Big rooms at the back overlooking the po...
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  • Stayed June 2014, traveled as a couple
    • 3 of 5 stars Value
    • 5 of 5 stars Location
    • 5 of 5 stars Sleep Quality
    • 5 of 5 stars Rooms
    • 3 of 5 stars Cleanliness
    • 5 of 5 stars Service
Was this review helpful? Yes 5
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
DepCalidadHCB, Director de Relaciones Públicas at Villa Del Mar Hotel, responded to this review, June 19, 2014
Dear Nick and Mickael,

First of all we thank you for taking your time giving us your feedback regarding your stay in our property Hotel Villa Del Mar.

Pool bar schedule is announced in our brochure, but as soon as we received your suggestion we did open inmediately. Besides, as we are an "All inclusive" hotel we do have a barman in the bar who is able to come up and down if it is necessary.

Our kid’s splash pool facility is always running. It might sometimes hold the water for a couple of hours when there is nobody around playing. Also for the Entertainment, our Team is always searching for more activities and shows to keep getting our Clients with a permanent smile.

Guests like you are our number one priority in the Villa del Mar Hotel and we can assure you that we will work hard with your suggestions to fulfill and even exceed your expectations in your next holiday.

We would really love to have you back with us.

Best regards,

The Management.
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Coventry, United Kingdom
1 review
3 helpful votes 3 helpful votes
5 of 5 stars Reviewed June 10, 2014

Just returned from a 7 night stay here. It was lovely to be offered sangria as we checked in. All staff were courteous and helpful particularly Mar. Lovely decor in large bedrooms, which were spotlessly clean - brilliant white bed linen. Excellent choice of food. The house wine was very enjoyable and there was an endless variety of other top brand drinks.
Everything about this hotel is first class.

Sea view room on the 5th floor is a must.

Room Tip: Sea view room on the 5th floor is a must and try the cocktails!
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  • Stayed May 2014, traveled as a couple
    • 5 of 5 stars Value
    • 5 of 5 stars Location
    • 5 of 5 stars Sleep Quality
    • 5 of 5 stars Rooms
    • 5 of 5 stars Cleanliness
    • 5 of 5 stars Service
Was this review helpful? Yes 3
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Director V, Director General at Villa Del Mar Hotel, responded to this review, June 11, 2014
Dear 273Peter,
we are really really pleased to know you enjoyed your stay with us.
Your kind words about our staff make us really proud and will be directly passed to all of them to congratulate their hard work on making people's holidays the best.
We hope to welcome you back in a close future, meanwhile we wish you a nice summertime.
Kind regards
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San Cayetano, Spain
Top Contributor
73 reviews 73 reviews
17 hotel reviews
Reviews in 24 cities Reviews in 24 cities
72 helpful votes 72 helpful votes
5 of 5 stars Reviewed June 10, 2014 via mobile

We have stayed at this hotel a few times before and it never disappoints. The hotel is spotless. The rooms are spacious and well appointed with comfortable beds. The bathroom is large with a nice deep bath and a great power shower with multidirectional jets and massagers.
We love the food here there is lots of choice, it's always of extremely high quality and there is a chef who does show cooking.
The pool was covered for the winter and the chill out rooftop bar and sunbathing area is perfect overlooking the beach.
If you want a hotel right on the beach with easy access to the old town with high standards of food and accommodation this is the place to stay. The only thing which I can say let the hotel down was the standard of entertainment but it didn't bother us. We have already booked again for the same time next year.

Stayed January 2014, traveled with family
Was this review helpful? Yes 2
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Director V, Director General at Villa Del Mar Hotel, responded to this review, June 11, 2014
Dear MrsWooinSpain,
Thank you very much for your nice commentary about our hotel and services.
In Villa del Mar we are really proud to have customers like you coming year after year.
The main goal of the Magic Costablanca group is our customer satisfaction, fulfillment of expectations and enjoyment, so reviews like yours help us understand we are acomplishing our objectives.
Best regards
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This response is the subjective opinion of the management representative and not of TripAdvisor LLC.
Weybridge
Contributor
20 reviews 20 reviews
4 hotel reviews
Reviews in 11 cities Reviews in 11 cities
21 helpful votes 21 helpful votes
4 of 5 stars Reviewed June 9, 2014

We have just returned from a week at this hotel based on fully inclusive. As many have said before, the hotel could not be better situated; for the beach the old town, a quiet walk, bars and restaurants. The hotel is clean, rooms well appointed, now that the weather is warm there is plenty of outside seating. The roof terrace is an amazing chill out zone. The bar staff work non stop and give what ever you request, cocktails, sprits, bottles of wine etc.
My only down side is the restaurant, the food is very good for buffet service, there is plenty of choice and the hot food is always hot, most of the staff make an effort to smile all the time, even though they work under pressure. I just could not stand the canteen style of clearing plates, cutlery and glasses onto plastic trollies next to your table, clatter bang non stop. I have read previous reviews who get the response "we use internal and external audits and constantly monitor our systems". If this is the case why hasn't it been corrected. Clear onto trollies but place them in the corners out of the way, and please do not bang the plates and throw the cutlery into the plastic boxes.
Otherwise they would have deserved a top score.

  • Stayed June 2014, traveled with friends
    • 5 of 5 stars Value
    • 5 of 5 stars Location
    • 5 of 5 stars Sleep Quality
    • 4 of 5 stars Rooms
    • 5 of 5 stars Cleanliness
    • 4 of 5 stars Service
Was this review helpful? Yes 3
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Director V, Director General at Villa Del Mar Hotel, responded to this review, June 11, 2014
Dear Social_Diner,
Thank you very much for the kind words spent about our hotel and staff. We are really pleased to know you enjoyed your stay with us. We really appreciate good commentaries from people who use to travel a lot and could compare different standards of quality.
Concerning your idea about the restaurant, we assure you that we really try to face any kind of suggestion the guests coud notice and we'll continue working hard to make our customers' holiday fabulous.
Kind regards
Report response as inappropriate
This response is the subjective opinion of the management representative and not of TripAdvisor LLC.
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Additional Information about Villa Del Mar Hotel

Address: Avenida de la Armada Espanola 1, 03500 Benidorm, Spain
Location: Spain > Valencian Country > Alicante Province > Costa Blanca > Benidorm
Amenities:
Bar / Lounge Beach Business Center with Internet Access Fitness Center with Gym / Workout Room Free High Speed Internet ( WiFi ) Children Activities ( Kid / Family Friendly ) Restaurant Suites Swimming Pool Wheelchair access
Hotel Style:
Ranked #6 of 194 Hotels in Benidorm
Price Range (Based on Average Rates): $$
Hotel Class:4 star — Villa Del Mar Hotel 4*
Number of rooms: 108
Official Description (provided by the hotel):
Hotel Villa del Mar, totally refurbished this winter, in first line of the Poniente beach... ... more   less 
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