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“Staff couldn't do enough!!!” 5 of 5 stars
Review of Villa Del Mar Hotel

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Villa Del Mar Hotel
4.0 of 5 Hotel   |   Avenida de la Armada Espanola 1, 03500 Benidorm, Spain   |  
Hotel amenities
Ranked #8 of 192 Hotels in Benidorm
Harlow, United Kingdom
Top Contributor
51 reviews 51 reviews
12 hotel reviews
Reviews in 31 cities Reviews in 31 cities
35 helpful votes 35 helpful votes
“Staff couldn't do enough!!!”
5 of 5 stars Reviewed April 3, 2013 via mobile

We travelled in March, 5 couples!! After a mix up with our booking (not the hotels fault I hasten to add) the staff were really helpful and sorted our problem with no hassle. All 5 couples were upgraded to rooms with juccuzi baths overlooking the sea they were all fantastic rooms and what a lovely view waking up to see the sea. The staff were fantastic throughout our stay, a big thanks to Jessica and Veronica. We were there for a 50th birthday and they made everything special. A bottle of cava sent to his bedroom and the kitchen made a cake,how fab! The food was really varied plenty of choice and appeared to be cooked fresh daily. All drinks were proper named brands Smirnoff etc bottles of wine were placed on the table if you asked the waiters and it tasted pretty good to rose and red rioja! Entertainment was ok we made it a laugh but not many guests appear to Join in! The rooms were well equipped as well as the juccuzi bath there was a separate bathroom with jet showers, hair dryers etc, really clean and tidy, flat screen TV, we didn't have tea making facilities as advertised but as soon as we mentioned this in reception they had it brought to our room! It is quiet in the old town but an easy bus ride into benidorm if you want lively nite life!! All in all a fantastic time had by all!

Stayed March 2013, traveled as a couple
Was this review helpful? Yes 3
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
fccobo, Director General at Villa Del Mar Hotel, responded to this review, April 7, 2013
Dear juneywoo,

Thank you very much for your review of our hotel. The main goal of our establishment is, None other than your complete enjoyment and fulfillment of your expectations.

Your kind words about our staff make us really proud and will be directly passed to all of them to congratulate their hard work on making people's holidays the best.

We have intensive audit programmes that help us know the opinion of our customers, and comments like yours add value to their results, we will continue to work hard to make your holidays special.

We look forward to welcome you back in a close future.

King regards
Report response as inappropriate
This response is the subjective opinion of the management representative and not of TripAdvisor LLC.
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1,280 reviews from our community

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Rating summary
  • Sleep Quality
    4.5 of 5 stars
  • Location
    4.5 of 5 stars
  • Rooms
    4.5 of 5 stars
  • Service
    4.5 of 5 stars
  • Value
    4.5 of 5 stars
  • Cleanliness
    4.5 of 5 stars
Traveler tips help you choose the right room.   Room tips (318)
Date | Rating
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English first
Manchester, United Kingdom
2 reviews
2 helpful votes 2 helpful votes
5 of 5 stars Reviewed April 2, 2013

Just came back from 7 day all inclusive holiday. The hotel staff was excellent, very wellcoming and friendly. The food was really good with plenty of choices every day, including all sorts of meats, fish and vegeterian dishes. Rooms were modern, clean and comfortable. Bathroom was very nice and spacious. The hotel is literally on front of the beach so we decided to upgrade our room to get a see view and jacuzzi, which was a nice touch to our holiday. The chill out area on the 9th floor was very nice - a perfect way to spend a few lazy hours on a sunny day. All the drinks were very good qualiy, including branded spirits. The hotel is close to the old town, which would recommend to visit. Benidorm is a great place for shopping - the leather jackets are on sale now and you can get really cheap clothes, very different to what you can find in England. I would suggest to save a few kg in your baggage for your shopping on your way home. It is also very easy to catch a bus to Alicante - it is a really beautiful city, definitely recommend to visit. Another great day out with kids was at MundoMar were we saw the dolfines, sea lions and parrots shows - amazing place. Overall, it was plesant holiday in great hotel. Would definitely recommend to go there!

Room Tip: sea side view on higher floor would have less noise from the main street
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  • Stayed April 2013, traveled with family
    • 5 of 5 stars Value
    • 5 of 5 stars Location
    • 5 of 5 stars Sleep Quality
    • 5 of 5 stars Rooms
    • 5 of 5 stars Cleanliness
    • 5 of 5 stars Service
Was this review helpful? Yes 2
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
fccobo, Director General at Villa Del Mar Hotel, responded to this review, April 12, 2013
Dear Ewelina410,

Thank you very much for your kind words, we appreciate all positive comments and are pleased to know your stay was an enjoyable one.
We always receive comments in a positive direction, and try to monitor these comments to manage improvementes in our services to match all of our guests expectations. Sometimes we make mistakes but in order to improve we need to be reminded of them.

In Magic Costablanca and Hotel Villa del Mar we work hard to be better day by day and to always accomplish your satisfaction and enjoyment, therefore we would like to recommend you to ask for our special amigos cards in reception on your next visit, and benefit from it's special advantatges.

We look forward to your next visit to be able to surprise you with a complete magnificent stay.

Kind regards
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This response is the subjective opinion of the management representative and not of TripAdvisor LLC.
Belfast, United Kingdom
1 review
3 helpful votes 3 helpful votes
4 of 5 stars Reviewed April 1, 2013

just back from 4 day stay and all in all a very nice hotel, all staff were very friendly and helpful and some of the best i have met on holiday. all inc was the best i have had as food was their all the time and all branded drinks.

  • Stayed March 2013, traveled as a couple
    • 4 of 5 stars Value
    • 4 of 5 stars Location
    • 3 of 5 stars Sleep Quality
    • 4 of 5 stars Rooms
    • 5 of 5 stars Cleanliness
    • 5 of 5 stars Service
Was this review helpful? Yes 3
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
fccobo, Director General at Villa Del Mar Hotel, responded to this review, April 12, 2013
Dear Michael R,

Thank you very much for your kind words. We appreciate all positive comments and are pleased to know your stay was an enjoyable one.

The main goal of the Magic Costablanca chain is our customer, your satisfaction, fulfilment of expectations and enjoyment. and reviews like yours help us understand we are accomplishing our objectives.

Looking forward to welcome you in a close future.

Kind regards
Report response as inappropriate
This response is the subjective opinion of the management representative and not of TripAdvisor LLC.
1 review
1 helpful vote 1 helpful vote
5 of 5 stars Reviewed April 1, 2013

Stopped here for some winter sun never been to benidorm before so picked this hotel from the list of many , how lucky this family was , we went away for my son birthday and the staff of this hotel made it a day to remember from the cake , singing happy birthday or making him a part of the magic show , staff can't do enough for you and one took it on herself to make the day for my son and that Elizabeth , all staff are friendly and so helpfull , we booked up to go back in September before the holiday was over and can't wait to book up for march next year , food was great , drinks are branded , always willing to listen to how things can be mad better , is a few things that could be done , better seating area out front and the pool area but you can use the pool at other hotel in the group , but not enough to stop us booking up again , counting the days down to go back

  • Stayed March 2013
    • 5 of 5 stars Value
    • 5 of 5 stars Location
    • 5 of 5 stars Rooms
    • 5 of 5 stars Cleanliness
    • 5 of 5 stars Service
Was this review helpful? Yes 1
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
fccobo, Director General at Villa Del Mar Hotel, responded to this review, April 12, 2013
Dear Bryan4171,

Thank you very much for your review of our hotel. I'd like to use your opinion as an example of what the main goal of our establishment is, None other than your complete enjoyment and fulfillment of your expectations.

Your kind words about our staff make us really proud and will be directly passed to all of them to congratulate their hard work on making people's holidays the best.

We have intensive audit programmes that help us know the opinion of our customers,
and we will continue to work hard to make your holidays special.

We look forward to welcome you back in a close future.

King regards
Report response as inappropriate
This response is the subjective opinion of the management representative and not of TripAdvisor LLC.
nottingham uk
Senior Contributor
24 reviews 24 reviews
15 hotel reviews
Reviews in 15 cities Reviews in 15 cities
65 helpful votes 65 helpful votes
4 of 5 stars Reviewed March 26, 2013

Just back from a week at the Villa Del Mar & just wanted to put my twopenneth in. The best points of this hotel are its location (bang on the seafront 5 minutes walk to the old town) and Its staff, the majority of whom nothing was too much trouble. Another big plus point is the fact that all the 'all inc' drinks & spirits are branded so whatever you drank you were getting good quality. Also worth mentioning that with the Del Mars all inclusive swipe-card you could visit all the hotels belonging to the same group, of which there are 4 in Benidorm i believe. (you could drink in all the bars & eat in all the restaurants) No two of which were anything like the others, so this gives you great variety in food & entertainment but the spirits wernt branded in the other hotels. The house wines at the Del Mar were all very good quality too & all served by the bottle.
The 'not so goods'........The main gripe with many guests was the lack of space, in the restaurant and other areas of the lobby once you got your drink from the bar, you either had too take it into the restaurant to drink it or take it outside (very draughty at this time of year as the outside seating area gets very little sun thruout the day). Also the lack of any balconies was a little strange as it made you feel a little claustrophobic in my opinion. The food was reasonably good with the exceptions of the deserts which wernt ever very exciting.
All in all i wouldnt put anyone off this hotel as they do wonders with the space they have & the plus points well outwiegh the few negatives. Thankyou management & staff for a good stay

  • Stayed March 2013, traveled with friends
    • 3 of 5 stars Value
    • 5 of 5 stars Location
    • 4 of 5 stars Sleep Quality
    • 4 of 5 stars Rooms
    • 5 of 5 stars Cleanliness
    • 5 of 5 stars Service
Was this review helpful? Yes 4
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
fccobo, Director General at Villa Del Mar Hotel, responded to this review, April 12, 2013
Dear CarNottinghamUk,

Thank you very much for your kind words of our staff. They work very hard every day and focus their efforts in fulfilling all of our customers expectations. We are proud to read this opinion to know that all their hard work is achieving our main goal wich is your satisfaction and enjoyment.
I can assure you that all of them, me included, look forward to welcome you and your party, back in a near future.


Kind regards
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This response is the subjective opinion of the management representative and not of TripAdvisor LLC.
Hampshire, England
Senior Contributor
31 reviews 31 reviews
20 hotel reviews
Reviews in 17 cities Reviews in 17 cities
45 helpful votes 45 helpful votes
5 of 5 stars Reviewed March 26, 2013

We stayed here between 11-16th March in room 602.

The hotel is in a great location. The staff, food and everything on offer was A1 and we had a great stay and would recommend this hotel to both friends and family.

The bar itself is a bit small although who goes away to sit in a bar all day? The roof top terrace is brilliant.

There was always a good choice of food during meal times and even a section for snacks outside of meal times. All the staff we met from housekeepers, reception, bar and maintenance through to Management were all friendly and would always talk. In all they were a happy bunch which is nice to come across and can be quite rare compared to other hotels.

This was out first time in Benidorm and while the weather wasn’t at it’s best, I could imagine it’s very busy during peak times. Would we go again? Yes, we would but we’d like to go the same time as the hot weather. Maybe we’ll be back after the summer rush if we can get a good deal again.

Keep up the good work and thank you for an enjoyable stay.

Room Tip: Sea view is a must
See more room tips
  • Stayed March 2013, traveled as a couple
    • 5 of 5 stars Value
    • 5 of 5 stars Location
    • 5 of 5 stars Sleep Quality
    • 5 of 5 stars Rooms
    • 5 of 5 stars Cleanliness
    • 5 of 5 stars Service
Was this review helpful? Yes 2
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
fccobo, Director General at Villa Del Mar Hotel, responded to this review, April 12, 2013
Dear Busybee444,

The main goal of the Magic Costablanca chain is our customer, your satisfaction, fulfilment of expectations and enjoyment. and reviews like yours help us understand we are acomplishing our objectives.

We have intensive audit programmes that help us know the opinion of our customers,
and we will continue to work hard to make your holidays a special one.

Kind regards
Report response as inappropriate
This response is the subjective opinion of the management representative and not of TripAdvisor LLC.
Contributor
11 reviews 11 reviews
Reviews in 8 cities Reviews in 8 cities
9 helpful votes 9 helpful votes
5 of 5 stars Reviewed March 24, 2013

keeping this review short and sweet. great hotel ,fresh and simple tasty food, unlike some of those larger hotels. location great. we didn`t mind the small dining room as it made everthing feel more friendly. will definately return.

  • Stayed March 2013, traveled as a couple
    • 5 of 5 stars Value
    • 5 of 5 stars Location
    • 5 of 5 stars Sleep Quality
    • 5 of 5 stars Rooms
    • 5 of 5 stars Cleanliness
    • 5 of 5 stars Service
Was this review helpful? Yes 2
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
fccobo, Director General at Villa Del Mar Hotel, responded to this review, March 25, 2013
Dear Alba s,


Thank you very much for your review, and for sharing your opinion with the rest of the travellers, we appreciate all comments even the smallest, and we are proud our hotel and staff, made your stay a satisfactory one.

We look forward to accomodate you back again in a close future.

KInd regards.
Report response as inappropriate
This response is the subjective opinion of the management representative and not of TripAdvisor LLC.
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Additional Information about Villa Del Mar Hotel

Address: Avenida de la Armada Espanola 1, 03500 Benidorm, Spain
Location: Spain > Valencian Country > Alicante Province > Costa Blanca > Benidorm
Amenities:
Bar / Lounge Beach Business Center with Internet Access Fitness Center with Gym / Workout Room Free High Speed Internet ( WiFi ) Children Activities ( Kid / Family Friendly ) Restaurant Suites Swimming Pool Wheelchair access
Hotel Style:
Ranked #8 of 192 Hotels in Benidorm
Price Range (Based on Average Rates): $
Hotel Class:4 star — Villa Del Mar Hotel 4*
Number of rooms: 108
Official Description (provided by the hotel):
Hotel Villa del Mar, totally refurbished this winter, in first line of the Poniente beach... ... more   less 
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