Me and 3 others booked this hotel through American Express based off of our budget.
First off, we did not know that it was not near the Running of the Bulls festivities. You have to catch a bus and it takes about 15 mins to get there... at one point it took over 30 mins but thats because the bus driver was ahead of schedule and had to wait at one stop so as to not be too ahead of schedule. I will say, this hotel is nice and clean and modern looking, but it was really disappointing when mine and my husband's room was a lot smaller with our queen size bed than our friends room who had 2 twin size beds. You would think we are paying the same amount, why cant we enjoy a big room too? Upon seeing our room, we immediately asked the front desk if we could move to a room with 2 twin size beds (for the extra space) and he said no because our room was now considered USED so we couldn't switch. :/
The restaurant is a joke. Yes its very pretty, but good luck getting service. We were the only ones in the dinner room and we sat there for about 30 minutes before a waiter came to take our drinks. Once we ordered (burgers) it took about another 45 minutes to get our food. We only saw the waiter when he brought our food and then later when he brought the checks.
Also,we put our DO NOT DISTURB sign on the door all 3 days we were there and while we were out and about in the city. Each day when we would return, our rooms had been entered and cleaned. One day the maid even took the access card that kept our A/C on. Our friends had documents they had left on the desk, thrown away by the maid, even though they too had DO NOT DISTURB signs on their door. When we complained to the front desk, the lady there said "They must have thought you were asleep so came back later and when they saw you were not there, they entered to clean your room". But doesn't DO NOT DISTURB mean DO NOT DISTURB? It doesn't mean DO NOT DISTURB FOR THE NEXT 30 MINUTES ONLY.
Also note, there are NOT many things nearby to do there, you have to take a bus to get to anything useful and enjoyable.
Last and MOST importantly, after we returned home from our trip, I checked my account to make sure the hotel stay charge went through on my credit card, and low and behold, the hotel charged me 3 different charges totaling 3 times the amount our stay was quoted to be! I currently have my travel agent working on getting an explaination from the hotel but its been over a week and im not sure how much luck she is having contacting the hotel.
So I give it a 2 out of 5 only because it was clean and very modern looking, but we honestly did not feel at home in any way, and I am extremely pissed about these extra charges on my credit card. I mean, what explaination could they possibly have for charging me about $1000 over?
I'd recommend to anyone to go elsewhere, or even closer to the city!!!
Apparently the rooms with 2 twin beds are bigger than the queen bed room.
See more room tips
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.