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“Special, excellent service, highly recommended!” 5 of 5 stars
Review of Hotel Palacio Guendulain

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Hotel Palacio Guendulain
4.0 of 5 Hotel   |   C/ Zapateria, 53, 31001 Pamplona, Spain   |  
Hotel amenities
Ranked #4 of 36 Hotels in Pamplona
Helsinki, Finland
Senior Contributor
25 reviews 25 reviews
16 hotel reviews
Reviews in 20 cities Reviews in 20 cities
17 helpful votes 17 helpful votes
“Special, excellent service, highly recommended!”
5 of 5 stars Reviewed April 15, 2012

Renovated palace with a touch of antique combined with modern comforts and taste. Very friendly service and good location, good breakfast. Parking in near garage. Comfortable, even luxurious rooms - fantastic overall experience. Special bonus for those interested in antique vehicles. Excellent value, highly recommended.

  • Stayed April 2012, traveled with friends
    • 5 of 5 stars Value
    • 5 of 5 stars Location
    • 5 of 5 stars Sleep Quality
    • 5 of 5 stars Rooms
    • 5 of 5 stars Cleanliness
    • 5 of 5 stars Service
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129 reviews from our community

Traveler rating
    99
    26
    2
    0
    2
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19
70
Solo
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15
Rating summary
  • Location
    5 of 5 stars
  • Sleep Quality
    5 of 5 stars
  • Rooms
    4.5 of 5 stars
  • Service
    4.5 of 5 stars
  • Value
    4.5 of 5 stars
  • Cleanliness
    5 of 5 stars
Traveler tips help you choose the right room.   Room tips (10)
Date | Rating
  • English first
  • French first
  • German first
  • Italian first
  • Norwegian first
  • Spanish first
  • Any
English first
quijano, spain
Top Contributor
94 reviews 94 reviews
62 hotel reviews
Reviews in 51 cities Reviews in 51 cities
102 helpful votes 102 helpful votes
5 of 5 stars Reviewed April 7, 2012

Wonderful hotel in heart of "old town" Pamplona.
The hotel has been beautifully restored, with the rooms modern and comfortable and the public areas full of antiques from the original palace which are fascinating.
Check in professional, both rooms of a good size, bathrooms clean (but I would have appreciated a bath as well as a shower).
This is a lovely hotel within walking distance of the interesting sights of Pamplona.
Breakfast was a la carte, and a bit chaotic. The food ordered and served was delicious (very fresh eggs), but one order was forgotten and by the time we managed to catch the waitresse's eye (service was appalling), it was time to leave, so one of our group did not manage to have a full breakfast!
Very strange their system of pricing: single room with breakfast (and in our case, none) costs the same as double room with breakfast?

  • Stayed February 2012, traveled with family
    • 3 of 5 stars Value
    • 5 of 5 stars Location
    • 4 of 5 stars Sleep Quality
    • 4 of 5 stars Rooms
    • 5 of 5 stars Cleanliness
    • 2 of 5 stars Service
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Hamilton, Montana
Senior Reviewer
6 reviews 6 reviews
3 hotel reviews
Reviews in 6 cities Reviews in 6 cities
3 helpful votes 3 helpful votes
5 of 5 stars Reviewed October 12, 2011

This hotel is a recently renovated palace and maintains some of the fixtures from its previous days, which gives the hotel a beautiful and grand appearance. We stayed two nights and the room was a reasonable size, very comfortable and stylish. Bathroom was average sized but also built quite well, no tub but that was not a problem for us. Staff very friendly and very helpful and spoke excellent English. Location is quite good and most things within a 15-20 minute walk. Would definitely stay here again. Did not eat at the restaurant so I can't comment on quality or price of food.

  • Stayed October 2011, traveled with family
    • 4 of 5 stars Value
    • 4 of 5 stars Location
    • 4 of 5 stars Sleep Quality
    • 4 of 5 stars Rooms
    • 5 of 5 stars Cleanliness
    • 5 of 5 stars Service
Was this review helpful? Yes 3
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Senior Reviewer
6 reviews 6 reviews
Reviews in 4 cities Reviews in 4 cities
8 helpful votes 8 helpful votes
5 of 5 stars Reviewed September 13, 2011 via mobile

We booked this hotel at the last minute and did not know what to expect, we were mainly attracted to it's central location. It was a very pleasant surprise!

The foyer is spectular and grand (as is the rest of the building). We were greeted with friendly, helpful and English speaking service.

Our room (a suite?) was huge and beautifully appointed. The decor is modern and fresh but in keeping with the history of the building. Two balconies provide plenty of natural light. The chaise lounge was the perfect spot to read a book or watch goings on in the square below. The bathroom was spectacular! We loved the bath salts, the rain shower and the proper hairdryer!

Complimentary items in the mini bar and turn down service with chocolates were the little things that made the stay so lovely.

We didnt stay in high season and thought the rate was very reasonable. Don't hesitate in booking this place. We loved it.

  • Stayed September 2011
    • 5 of 5 stars Value
    • 5 of 5 stars Location
    • 5 of 5 stars Rooms
    • 5 of 5 stars Cleanliness
    • 5 of 5 stars Service
Was this review helpful? Yes 2
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London
Top Contributor
125 reviews 125 reviews
86 hotel reviews
Reviews in 94 cities Reviews in 94 cities
194 helpful votes 194 helpful votes
5 of 5 stars Reviewed September 13, 2011

We spent two nights at this lovely hotel. We had a superior room and had lots of space, a very reasonably sized bathroom and a balcony, which was a bonus we didn't expect. The room was stylishly decorated as was the hotel. We wanted a quiet location and we certainly had this.
The service was professional and friendly and the staff helpful.
Soft drinks were complementary from the minibar. Not usual but a lovely touch and much appreciated.
The hotel does serve breakfast and other meals. Otherwise there are lots of bars and restaurants in the area. The hotel staff recommended Otano's and the Europa. Excellent choices.
The hotel is very well located and well deserves its 4 star rating.
If you have a car, parking is available around the corner in an underground car park at around 17 Euros a day. A little expensive I thought but seems to be the going rate.
I would thoroughly recommend this hotel.

  • Stayed September 2011, traveled as a couple
    • 4 of 5 stars Value
    • 5 of 5 stars Location
    • 5 of 5 stars Rooms
    • 5 of 5 stars Service
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NSW
Senior Contributor
24 reviews 24 reviews
19 hotel reviews
Reviews in 16 cities Reviews in 16 cities
23 helpful votes 23 helpful votes
5 of 5 stars Reviewed September 9, 2011

Positioned in the heart of the old city. Great place to stay. Spacious rooms with king bed & a lovely bathroom. Pleasant staff, clean & beautifully furnished. Restaurant meal was outstanding with excellent service. Highly recommend. Would stay again.

  • Stayed September 2011, traveled as a couple
    • 5 of 5 stars Value
    • 5 of 5 stars Sleep Quality
    • 5 of 5 stars Cleanliness
    • 5 of 5 stars Service
Was this review helpful? Yes 1
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Brussels, Belgium
Senior Reviewer
7 reviews 7 reviews
5 hotel reviews
Reviews in 7 cities Reviews in 7 cities
10 helpful votes 10 helpful votes
4 of 5 stars Reviewed August 19, 2011

Beautiful hotel. We had room 204 which was larger than most with a huge bathroom. Great service from the reception and door staff. Only tiny gripe was that breakfast is partly served rather than buffet with few staff which can make it a bit slow. Very reasonable room service costs. Nice bar next door. Would definitely stay here again.

  • Stayed August 2011, traveled as a couple
    • 4 of 5 stars Value
    • 5 of 5 stars Sleep Quality
    • 5 of 5 stars Cleanliness
    • 4 of 5 stars Service
Was this review helpful? Yes 1
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
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Additional Information about Hotel Palacio Guendulain

Address: C/ Zapateria, 53, 31001 Pamplona, Spain
Location: Spain > Navarra > Pamplona
Amenities:
Business Center with Internet Access Free High Speed Internet ( WiFi ) Restaurant Room Service Suites Wheelchair access
Hotel Style:
Ranked #4 of 36 Hotels in Pamplona
Price Range (Based on Average Rates): $$
Hotel Class:4 star — Hotel Palacio Guendulain 4*
Number of rooms: 25
Official Description (provided by the hotel):
Built in the 18th century by D. Sebastian de Eslava, Viceroy of New Granada, Palacio Guendulain is one of the most prominent buildings in Pamplona, located in the old part of town. Palacio Guendulain offers its guests a unique balance between the comfort of a modern luxury hotel and the history and charm of an emblematic 18th century building. ... more   less 
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