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“HORRIBLE street & horrible service” 1 of 5 stars
Review of Eden Paraiso Neptuno

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Eden Paraiso Neptuno
Montera 6, 28013 Madrid, Spain (Centro)   |  
Hotel amenities
Ranked #315 of 457 Hotels in Madrid
Seattle, Washington
Senior Reviewer
7 reviews 7 reviews
6 hotel reviews
Reviews in 6 cities Reviews in 6 cities
9 helpful votes 9 helpful votes
“HORRIBLE street & horrible service”
1 of 5 stars Reviewed October 24, 2011

Feels worse than a hostel but priced like a hotel. We reserved a room here while in Madrid with our teenage daughter. We had a very difficult time locating the hotel then when we did find it we were discusted at the way the street felt. Prostitutes line the whole street every couple of steps (which seems odd since the police station is very near). We went in and it felt CREEPY inside so we told the manager that we were deceived by their ad and did not want to stay at this location. They refused to give us our money back. We paid for that night although we stayed somewhere else... that is HOW BAD the place was!!! There are so many lovely places nearby that are NOT discusting or on this CREEPY street that I highly recomend staying somewhere else.

  • Stayed August 2011, traveled with family
    • 1 of 5 stars Value
    • 1 of 5 stars Location
    • 1 of 5 stars Sleep Quality
    • 1 of 5 stars Rooms
    • 1 of 5 stars Cleanliness
    • 1 of 5 stars Service
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104 reviews from our community

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Rating summary
  • Location
    5 of 5 stars
  • Sleep Quality
    3.5 of 5 stars
  • Rooms
    3.5 of 5 stars
  • Service
    4 of 5 stars
  • Value
    4 of 5 stars
  • Cleanliness
    4 of 5 stars
Traveler tips help you choose the right room.   Room tips (9)
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English first
San Francisco
Contributor
11 reviews 11 reviews
10 hotel reviews
Reviews in 11 cities Reviews in 11 cities
8 helpful votes 8 helpful votes
2 of 5 stars Reviewed September 24, 2011

...You probably should not be paying the price of a hotel! I am very surprised by all of the positive reviews. Walking in to the reception area I thought maybe the hotel was under renovation, but it appeared not to be after all. There was hair in the bed. There was hair in the shower. The AC would not cool down the room, which might not have been a problem with a room on a lower floor or the window actually opened. We asked twice to have the AC examined, both times the problem appeared to be fixed but was not. Was too warm to sleep, and in addition to the very thin walls, which even allowed you to hear the person next room using the bathroom and blowing his or her nose. Wifi connection did not work for our iPhones, and it is only offered in the common area.

Location clearly is what you pay for and it is quiet convenient, right in the Puerta del Sol 1 min from the metro. The receptionists were nice and helpful. However, would not recommend this area to stay in unless you enjoy being amongst masses of tourist. Was not happy paying the price upon departure though was happy to get out ASAP in the morning. Stay at your own risk- consider yourself warned!

Room Tip: on the bottom floors so its not too hot in your room
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  • Stayed September 2011, traveled with friends
    • 2 of 5 stars Value
    • 4 of 5 stars Location
    • 1 of 5 stars Sleep Quality
    • 3 of 5 stars Rooms
    • 2 of 5 stars Cleanliness
    • 4 of 5 stars Service
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This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
california
Top Contributor
71 reviews 71 reviews
12 hotel reviews
Reviews in 22 cities Reviews in 22 cities
42 helpful votes 42 helpful votes
4 of 5 stars Reviewed September 13, 2011

I had a wonderful stay at Eden Paraiso Neptuno. I had booked a single room, but was kindly upgraded to a room overlooking the street with a balcony (which is what I had wished for).
I didn't have breakfast in the hotel, so I can't coment on that...but I can say that the staff was always helpful and with a smile.
it's 3 steps from the metro, which is a big plus.
the room was a perfect size for me...the wifi does not reach the rooms (at least mine, 3rd floor) but that was not much of an issue, I went to the breakfast room (1st floor) and the wifi worked perfectly.
It is a noisy area (like most city centers), but I knew from the start before booking, and that was not an issue for me...it was nice to see all the people walk by from my balcony.
The airconditioner worked great...cooled the room very quickly, and that was one of the reasons I booked this hotel, because of the individual air conditioners in each room, as some other hotels, didnt have that option. (some hotels have AC that they control).
The room was nicely decorated, modern, clean, and a great value for what I paid.
I would definitly recomend this hotel.

Room Tip: Very inexpensive breakfast a few steps from hotel, in Puerta del Sol. A Cafe and a pastry for less t...
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  • Stayed September 2011, traveled solo
    • 5 of 5 stars Value
    • 5 of 5 stars Location
    • 4 of 5 stars Rooms
    • 5 of 5 stars Service
Was this review helpful? Yes 1
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Basildon, United Kingdom
Senior Reviewer
7 reviews 7 reviews
6 hotel reviews
Reviews in 6 cities Reviews in 6 cities
1 helpful vote 1 helpful vote
4 of 5 stars Reviewed August 27, 2011

I booked this hotel for a short break in Madrid after reading reviews on trip advisor and I wasn't disappointed. I was greeted very warmly by the receptionist and provided with suggestions of suitable restaurants in the surrounding area. My room was interior with no view but also very quiet so could sleep soundly! It was spotlessly clean with a super bathroom and power shower. I did not have breakfast in the hotel but there were many cafes in the area as the hotel was only steps from Puerto del Sol. I loved Museo de Jambon which had a counter for breakfast and seemed to be where all the local people ate so had a really good atmosphere! At all times the staff were very friendly and helpful, even fixing my air conditioning control very late at night. The hotel is so central to all Madrid has to offer and I would not hesitate to return.

Room Tip: interior rooms are quiet
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  • Stayed August 2011, traveled solo
    • 5 of 5 stars Value
    • 5 of 5 stars Sleep Quality
    • 5 of 5 stars Cleanliness
    • 4 of 5 stars Service
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This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Plovdiv
Senior Contributor
25 reviews 25 reviews
12 hotel reviews
Reviews in 20 cities Reviews in 20 cities
23 helpful votes 23 helpful votes
5 of 5 stars Reviewed August 22, 2011

We stayed in Eden Paraiso Neptuno in Madrid for one night. The hotel is 1 min away from the nearest metro station and neraby the hotel were supermarkets, shops and restaurants. The location of hotel is the best, because it is right on the shopping street in central Madrid. It was great! The staff was helpful and was english speaking. For this price the hotel was great. If we go back to Madrid we definitely we will stay again there.

  • Stayed September 2010, traveled as a couple
    • 5 of 5 stars Value
    • 5 of 5 stars Sleep Quality
    • 5 of 5 stars Cleanliness
    • 5 of 5 stars Service
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This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Boston
Contributor
13 reviews 13 reviews
13 hotel reviews
Reviews in 13 cities Reviews in 13 cities
11 helpful votes 11 helpful votes
3 of 5 stars Reviewed August 16, 2011

The location is very central. Close to the metro and walkable to the Atocha train station. The rooms are new and clean. Our room had AC. The hotel let us check in early without any issue. Giving it a 3 star because the walls are thin. We stayed here 4 nights and one night we had a hard time sleeping because the neighbor had the TV on all night. Other than that, this was a great place for us for we only needed a basic room to stay in Madrid while we explore the city day and night.

  • Stayed May 2011, traveled as a couple
    • 4 of 5 stars Value
    • 3 of 5 stars Sleep Quality
    • 4 of 5 stars Cleanliness
    • 4 of 5 stars Service
Was this review helpful? Yes 1
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Kent, UK
Contributor
16 reviews 16 reviews
10 hotel reviews
Reviews in 11 cities Reviews in 11 cities
10 helpful votes 10 helpful votes
4 of 5 stars Reviewed August 8, 2011

I had a triple room in this hotel, I found it a compact and viable option, the room was clean and air-conditioned. Most importantly it's location just of the main square (SOL) made it easy to find and easy to explore Madrid.

Free Wi Fi if you went and sat on the first floor dining area and the staff were very helpful.

We opted not to buy the breakfast with the hotel as it was cheaper to go outdoors with lots of options about but I would stay here again for convenience since it was clean and located in a good place.

  • Stayed August 2011, traveled with family
    • 4 of 5 stars Value
    • 4 of 5 stars Sleep Quality
    • 4 of 5 stars Cleanliness
    • 4 of 5 stars Service
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This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
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Additional Information about Eden Paraiso Neptuno

Address: Montera 6, 28013 Madrid, Spain
Location: Spain > Community of Madrid > Madrid > Centro , Sol
Amenities:
Pets Allowed ( Dog / Pet Friendly ) Spa Wheelchair access
Hotel Style:
#14 Spa Hotel in Madrid
Price Range (Based on Average Rates): $
Number of rooms: 28
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Also Known As:
Eden Paraiso Neptuno Madrid
Eden Paraiso Neptuno Hotel Madrid

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