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“Perfect place to see everything ...” 4 of 5 stars
Review of Eden Paraiso Neptuno

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Eden Paraiso Neptuno
Montera 6, 28013 Madrid, Spain (Centro)   |  
Hotel amenities
Ranked #312 of 455 Hotels in Madrid
California
Reviewer
4 reviews 4 reviews
4 hotel reviews
Reviews in 4 cities Reviews in 4 cities
1 helpful vote 1 helpful vote
“Perfect place to see everything ...”
4 of 5 stars Reviewed July 28, 2011

My mom and I stayed at the Eden Neptuno . We read the reviews previously and the fact that it was in the center of everything we booked it...The hotel has all the basic things you need. It is not a five star hotel but it isn't a hostel either. We had a very clean room with above average furniture, the bathroom is very nice.I was a little surprised , because when you see it from the outside, and the small lobby, you are thinking the worst, but it was a great surprise. All the sight seeing, shopping ,and food is walking distance , even the free shuttle that takes you to the airport...the only bad thing is ,since it is in the center of everything , the city never sleeps....so if your room is towards the street, you may have to be a heavy sleeper because it can be pretty loud,The room has a small window that you can walk out of and enjoy the scene....don't do the breakfast there , it isn't worth 5 euros...but I would stay here again , especially if you are on a budge but you are also used to the finer things in life .

  • Stayed June 2011, traveled with family
    • 5 of 5 stars Value
    • 3 of 5 stars Sleep Quality
    • 5 of 5 stars Cleanliness
    • 5 of 5 stars Service
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104 reviews from our community

Traveler rating
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Rating summary
  • Location
    5 of 5 stars
  • Sleep Quality
    3.5 of 5 stars
  • Rooms
    3.5 of 5 stars
  • Service
    4 of 5 stars
  • Value
    4 of 5 stars
  • Cleanliness
    4 of 5 stars
Traveler tips help you choose the right room.   Room tips (9)
Date | Rating
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English first
Leicester, United Kingdom
Senior Contributor
22 reviews 22 reviews
7 hotel reviews
Reviews in 10 cities Reviews in 10 cities
20 helpful votes 20 helpful votes
4 of 5 stars Reviewed July 19, 2011

I stayed here with a group of 13 friends in mid-June 2011. Overall, we were very pleasantly surprised with the hotel.
It has a great location just a few seconds from the Plaza del Sol. This is a great location to stay in if you want to walk around Madrid, as from this location, we covered pretty much the whole of the city. There are great bars and restaurants nearby, you can walk to Retiro Park or Plaza Mayor, and the subway is just seconds away too if you want to go further afield. The hotel IS on a street which is part of the red light district, but we had no problems. Apparently it can be a bit noisy if you have a room that faces on to the street, if this bothers you, just ask for a room which faces on to the inner courtyard (no beautiful view but fairly quiet).
Do be careful of your belongings around here, because there are a lot of pick pockets operating in the area. However, we had no problems whatsoever with the hotel.
The rooms are basic but clean and comfortable, with generally good bathrooms.
Overall, this is a basic hotel, but great if you want a cheap city break in the centre of Madrid.

Room Tip: Go for an interior facing room for less noise.
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  • Stayed June 2011, traveled with friends
    • 5 of 5 stars Value
    • 4 of 5 stars Sleep Quality
    • 5 of 5 stars Cleanliness
    • 4 of 5 stars Service
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Limerick, Ireland
1 review
1 helpful vote 1 helpful vote
5 of 5 stars Reviewed June 27, 2011

We stayed here, in a triple room and we had a most enjoyable stay. We definitely would stay in this hotel if we were to visit Madrid again. We wanted for nothing here, and the multlingual staff were so nice. The hotel is located right beside Sol Metro and Gran Via Metro is at the other end of the Montera street. It is so central for visiting everything.When we visited Paris and Milan we stayed in hotels which were not central and we were killed travelling every day.It only costs 2E to get to the Airport, just a few simple changes along the way, whereas a taxi can cost 35 to 40 E.You can close the windows and the shutters to block out the street noise and the air conditioning is brilliant. The hotel is very modern and very clean. What more can I say, stay there you won't be disappointed. And the mattresses were spic and span and excellent quality, if one person moved in the bed the other person wouldn't be disturbed.

  • Stayed June 2011, traveled with friends
    • 5 of 5 stars Value
    • 5 of 5 stars Sleep Quality
    • 5 of 5 stars Cleanliness
    • 5 of 5 stars Service
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Arizona
Contributor
20 reviews 20 reviews
13 hotel reviews
Reviews in 15 cities Reviews in 15 cities
9 helpful votes 9 helpful votes
5 of 5 stars Reviewed June 13, 2011

We requested a room away from the street as we had heard it could be noisy. We also requested extra pillows because other reviews said the pillows were thin. Easy to ride the mietro practically right to the door (only about 200ft from the metro). When we arrived within 5 minutes 2 different maids brought our extra pillows. And we did get an inside room. It was basic but clean and comfortable. Two twin beds shoved together and the beds were a little firm but comfortable. The bathroom was roomy and clean. It did have a hair dryer. We only stayed one night. The breakfast we thought was very good, It had fruit, cereal, yoghurt, cheese and meats, bread and breakfast rolls. All the staff we were in contact with were very friendly and helpful. One man suggested we take the bus back to the airport as we only had to walk down the street about 10 minutes and the bus took us all the way to terminal 4 at the airport (where international flights leave from). The metro was fun but had to transfer trains a few times. It wasn't the Ritz, but we can do basic with no problem. We would definately go back. A tip to other travellers who have trouble sleeping because of noise - take earplugs with you when you travel. I use the silicone kind and they work wonderful.

Room Tip: Inside rooms are quieter
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  • Stayed June 2011, traveled as a couple
    • 5 of 5 stars Value
    • 5 of 5 stars Sleep Quality
    • 5 of 5 stars Cleanliness
    • 5 of 5 stars Service
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Washington, Virginia
Senior Reviewer
6 reviews 6 reviews
6 hotel reviews
Reviews in 6 cities Reviews in 6 cities
2 helpful votes 2 helpful votes
5 of 5 stars Reviewed May 11, 2011

I booked this hotel after reading all the reviews on trip advisor. I read lots of warnings about noise and paper thin walls. We got an inside room (not facing the busy street) and the room was clean and very quiet. It's located about 20 paces from the SOL metro stop and so was an absolutely perfect location.

It was a basic room - two beds shoved together in the middle of the room and no frills. But we weren't looking for any. We just wanted a cheap, clean room close to the action and that's exactly what we go. No complaints at all from me.

  • Stayed May 2011, traveled as a couple
    • 5 of 5 stars Value
    • 5 of 5 stars Location
    • 5 of 5 stars Sleep Quality
    • 3 of 5 stars Rooms
    • 5 of 5 stars Cleanliness
    • 5 of 5 stars Service
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This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
australia
Top Contributor
150 reviews 150 reviews
38 hotel reviews
Reviews in 59 cities Reviews in 59 cities
64 helpful votes 64 helpful votes
3 of 5 stars Reviewed May 7, 2011

Great location. Friendly helpful staff. Breakfast adequate. probably better for young people who want to be up all night as the noise in the early hours is constant. On the other hand it is good to hear the streets during the day and evening.

Room Tip: Ask for an interior room.
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  • Stayed May 2011, traveled solo
    • 3 of 5 stars Value
    • 5 of 5 stars Location
    • 1 of 5 stars Sleep Quality
    • 2 of 5 stars Rooms
    • 2 of 5 stars Cleanliness
    • 4 of 5 stars Service
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This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Argentina
Senior Contributor
22 reviews 22 reviews
20 hotel reviews
Reviews in 18 cities Reviews in 18 cities
16 helpful votes 16 helpful votes
3 of 5 stars Reviewed April 23, 2011

- Location: Excellent location, 50 meters away from Puerta del Sol, and for a two star hotel it's very good. It has elevator and a comfortable room, it has minibar and the room is quite modern (as the bathroom). Nice shower.
- Staff: The reception staff was nice and helpful, except for one girl who wouldn't take care of our requests. There was also a very nasty and rude woman at the breakfast room (the only staff member there, by the way), I don't know how she manages to keep her job, being so rude and unpolite. She adressed very badly to all the customers. It was outrageous.
- Internet: I didn't like the lack of wifi in the room, we had to go to the living room to connect. The good part: it was free. There was no PC for customers.
- Breakfast: was quite bad, very few items, packed pastries.
- Quality of sleep: We slept fine because we asked for a room not facing the street (which is too noisy).
- "Red zone": We had no problem with the prostitutes. It's true that the hotel is in the street of the prostitutes and they are working all day, but they were mostly on the other block and they were discrete, I mean they never bothered us or anybody, they didn't say anything, they were just there quietly. And it's a very lightened zone at night, with bars, shops, lots of people walking. Not dangerous at all.
- Conclusion: it's worth it and I would come back, because the price was reasonable, the location is excellent and the room was ok.

Room Tip: You should ask for a room not facing the street.
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  • Stayed March 2011, traveled as a couple
    • 4 of 5 stars Value
    • 5 of 5 stars Location
    • 3 of 5 stars Sleep Quality
    • 3 of 5 stars Rooms
    • 4 of 5 stars Cleanliness
    • 3 of 5 stars Service
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This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
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Additional Information about Eden Paraiso Neptuno

Address: Montera 6, 28013 Madrid, Spain
Location: Spain > Community of Madrid > Madrid > Centro , Sol
Amenities:
Pets Allowed ( Dog / Pet Friendly ) Spa Wheelchair access
Hotel Style:
#15 Spa Hotel in Madrid
Price Range (Based on Average Rates): $
Number of rooms: 28
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Also Known As:
Eden Paraiso Neptuno Madrid
Eden Paraiso Neptuno Hotel Madrid

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