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“Comfortable Stay in well-situated, clean hotel” 5 of 5 stars
Review of Room Mate Oscar

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Room Mate Oscar
3.0 of 5 Hotel   |   Plaza Vazquez de Mella 12, 28004 Madrid, Spain   |  
Hotel amenities
Ranked #103 of 458 hotels in Madrid
New York City, New York
Senior Contributor
40 reviews 40 reviews
34 hotel reviews
Reviews in 27 cities Reviews in 27 cities
66 helpful votes 66 helpful votes
“Comfortable Stay in well-situated, clean hotel”
5 of 5 stars Reviewed October 17, 2012

This is my second stay at this time - this time as a solo traveller looking for a cheap but modern, lively hotel near the center of Madrid.

It didn't disappoint - rooms were clean, arty, quiet, and with good amenities. The beds are very comfortable and the bathrooms functional. Lighting in the entire hotel (incl rooms) is interesting / funky.

Breakfast at the hotel was delicious (see pic) with tons of food and good coffee machines. The breakfast room looks over a square near Chueca. I didn't go to the roof deck this trip but the pool / rooftop bar was a highlight from my last trip.

I gave this stay 5 stars mainly for the location, cleanliness and value. For the price I paid, I really think this (and other Room Mate hotels such as the Laura) are hard to beat for staying in Madrid close to the nightlife. Service was friendly and useful too. Definitely give this hotel a try.

  • Stayed September 2012, traveled solo
    • 5 of 5 stars Value
    • 5 of 5 stars Location
    • 5 of 5 stars Sleep Quality
    • 5 of 5 stars Rooms
    • 5 of 5 stars Cleanliness
    • 4 of 5 stars Service
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This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Tamara L, Director de Recepción at Room Mate Oscar, responded to this review, November 9, 2012
Dear Sam,

It is a huge pleasure read such a beautiful review. Thanks in the name of all the front desk team, housekeeping and breakfast who always try to give the best to their guests.

Hope we will see you soon in your next visit to Madrid!!

Warm regards,
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Rating summary
  • Location
    4.5 of 5 stars
  • Sleep Quality
    4 of 5 stars
  • Rooms
    4 of 5 stars
  • Service
    4 of 5 stars
  • Value
    3.5 of 5 stars
  • Cleanliness
    4 of 5 stars
Traveler tips help you choose the right room.   Room tips (68)
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English first
Springfield, Virginia
1 review
2 helpful votes 2 helpful votes
1 of 5 stars Reviewed October 14, 2012

The young, eager staff at room mate Oscar did their best to deal with each problem as it arose, but in the end, this hotel just plain sucks. We are two couples traveling in Spain. The " do you want to sleep with me" banner stretched across the front of the hotel should have been our first tip off....
Our rooms were on the top floor, ensuring that every visitor to the roof top bar and "pool" traipsed noisily past our doors all night. Room one was a good sized room with a balcony, but the balcony doors were broken and did not lock. The toilet bowl was filthy and the sink did not drain, due we discovered, to the chunks of vomit left by the last occupant, that were clogging the drain. By the time we returned to our room after a late night supper, the staff had unclogged the sink and cleaned the bathroom as per our request. The balcony door could not be fixed. Oh, did i forget to mention the police in the lobby when we returned? Room two was hot and so tiny that the door hit the corner of the bed. The shower had visible mold. We were promised new rooms the following day and offered breakfast vouchers. We got into bed, tired and a little grossed out and were waken at 6:00 AM by a wake up call that had not been requested. The hairdryer shorted out and the replacement i got from the cleaning person i found in the hall, was in poor condition. The staff moved both couples to rooms on a lower floor the next day. The rooms were an improvement, however the sink in one room poured water onto the floor. It was as if there were no pipes, just an opening in the bowl that poured onto the bathroom floor. The staff offered an upgraded room for our last night, but that would have meant moving three times in less than 72 hrs so we refused their offer. Four of twelve lightbulbs in one room are burnt out, toilet paper holders in both rooms are broken, the cleaning staff did not replace the sliver of soap which did not last through two showers. As I write this review at 1:16 AM on the last night of my stay, someone has been pounding on a nearby room door for just under five minutes, while other doors have been banging open and shut and people are treading noisily through the hall and above my room. It will be good to check out.

Room Tip: Stay off the 7th floor. Better yet, stay elsewhere.
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Stayed October 2012, traveled as a couple
Was this review helpful? Yes 2
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
roommateoscar, Gerente at Room Mate Oscar, responded to this review, October 19, 2012
Dear Guest,

I am very sorry for all the issues mentioned in your opinion, our aim is to achieve all your needs.

Our team is always willing to help you and to make your stay wonderful, which, clearly, in your case we have not achieved. I would ask you to please accept my apologies and I would also like to express my regret for the inconveniences you experienced during your stay that may have spoilt your enjoinment of what we would have hoped would have been a totally satisfactory stay in our hotel.

I would be very glad if you want to come again to our hotel. Please contact me directly to make your booking, and I will make sure that your really feel that you are in a friend´s house, and have the Room Mate experience, that make us very proud of.

Yours sincerely,

Gonzalo Ladrón de Guevara
Manager
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Leeds, UK
Reviewer
3 reviews 3 reviews
Reviews in 3 cities Reviews in 3 cities
3 of 5 stars Reviewed October 13, 2012 via mobile

We stayed for four nights in this hotel in mid September. The location is superb, situated in the beating heart of Madrid. The rooms however, whilst comfortable, we're not that amazing. Our room was a standard double, with no view and the toilet and shower were located - quite literally - at the bottom of the bed. Five feet and a frosted glass partition does not really provide that much privacy. That aside, it's a cool hotel with a lively crowd to match. If you want peace and quiet this isn't for you but them again neither is a weekend in Madrid.

  • Stayed September 2012
    • 3 of 5 stars Value
    • 4 of 5 stars Location
    • 3 of 5 stars Rooms
    • 3 of 5 stars Cleanliness
    • 3 of 5 stars Service
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This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
roommateoscar, Gerente at Room Mate Oscar, responded to this review, October 19, 2012
Dear Guest,

Thank you very much for your stay at Óscar and for your time giving us your opinion.

The most value information comes from our guests; this is how we improve day by day our service and our hotel. We take into consideration your opinion about the rooms.

Please feel free to contact me for your next visit.

Sincerely.

Gonzalo Ladrón de Guevara
Manager
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Top Contributor
67 reviews 67 reviews
26 hotel reviews
Reviews in 34 cities Reviews in 34 cities
51 helpful votes 51 helpful votes
3 of 5 stars Reviewed October 12, 2012

We have stayed in Room Mate Hotels before in Madrid but this time opted to stay closer to Chueca at hotel Oscar. It's a great location and the staff was very friendly but the rooms , though cool, need updates. We stayed in suite 103 and the carpet was stained, the funky couch/table had a cigarette burn and the bathroom just REEKED, seriously, like a night club of cigarette smoke. At first we thought it was because of the previous guest, but it remained the same over 3 nights there. Taking a shower felt like a nightclub.

We like the Room Mate concept , so we hope management give this hotel a needed update soon and enforce the non-smoking rules.

  • Stayed October 2012
    • 3 of 5 stars Value
    • 5 of 5 stars Location
    • 4 of 5 stars Rooms
    • 2 of 5 stars Cleanliness
    • 4 of 5 stars Service
Was this review helpful? Yes
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
roommateoscar, Gerente at Room Mate Oscar, responded to this review, October 19, 2012
Dear Guest,

First of all, we are grateful that you have chosen the Room Mate Óscar, and also because you have spent a few minutes of your valuable time to let us know your opinion. The most value information comes from our guests; this is how we improve day by day our service and our hotel.

We take into consideration all your opinions; hopefully in your next visit we will achieve your total satisfaction.

Thank you very much for your nice words, this will encourage our Family.

Please feel free to contact me for your next visit, I will be glad to make your booking myself.

Yours sincerely.

Gonzalo Ladrón de Guevara
Manager
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London, United Kingdom
Reviewer
3 reviews 3 reviews
3 hotel reviews
Reviews in 3 cities Reviews in 3 cities
4 of 5 stars Reviewed October 7, 2012

The hotel is very comfortable and the location is great for nightlife as well as centrally located for the sights of Madrid. Great room overlooking the square. Staff very friendly and helpful.
Great bars in the area. Choice of restaruants can be a bit more of a challenge but lots of very good tapas as you might expect.
Do check your bill. I was charged for 2 breakfasts for two I did not have. I was not given the bill to check just told the amount to pay and did so.
Would stay again.

  • Stayed October 2012, traveled with friends
    • 4 of 5 stars Value
    • 4 of 5 stars Location
    • 5 of 5 stars Sleep Quality
    • 4 of 5 stars Rooms
    • 4 of 5 stars Cleanliness
    • 4 of 5 stars Service
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This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Tamara L, Director de Recepción at Room Mate Oscar, responded to this review, November 29, 2012
Dear Mr. Walsh,

Thank you very much for leleaving us your opinion in this web page, we do appreciate your nice words about your stay in Oscar.

I really want to apologize for the mistake we have made with your bill and I would like you please to contact directly with me to check this charge so we can refund you for these breakfast you have not enjoyed.

my email address is: oscar.jrecepcion@room-matehotels.com

Best regards and we do hope to see you soon in Oscar!

Támara López
Front Desk manager
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Contributor
20 reviews 20 reviews
18 hotel reviews
Reviews in 12 cities Reviews in 12 cities
34 helpful votes 34 helpful votes
3 of 5 stars Reviewed October 6, 2012

Stayed 4 nights, located in the Chueca neighborhood, and just 2 blocks from Gran Via. Pros: The hotel fronts a nice plaza with good places to have some drinks and tapas. Great area to shop. Cons: the modern boutique concept, although nice is not practical, dimm lighting in room not practical, the rooms are showing a need for an uplift, leaky ceiling in bathroom, and the humidity smell is dreadful, and last, NO soundproofing!! You can hear everything in the halls, hotel's kitchen through a window, and noise from the bar upstairs. I enjoyed specifically for location, but will not stay here again.

  • Stayed October 2012
    • 3 of 5 stars Value
    • 4 of 5 stars Location
    • 3 of 5 stars Rooms
    • 4 of 5 stars Cleanliness
    • 4 of 5 stars Service
Was this review helpful? Yes
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
roommateoscar, Gerente at Room Mate Oscar, responded to this review, October 9, 2012
Dear Eric,

Thank you very much for your opinion. Over everything, we beg you to accept our sincere apologizes if the Hotel has not reached your expectations.

I am very sorry for all the issues mentioned in your opinion, our aim is to achieve all your needs. We take into consideration all your opinions; hopefully in your next visit we will achieve your total satisfaction.

I would be very glad if you want to come again to our hotel. If I can do anything for you do not hesitate in contact me, I will love to help you.

Yours sincerely,

Gonzalo Ladrón de Guevara
Manager
Report response as inappropriate
This response is the subjective opinion of the management representative and not of TripAdvisor LLC.
Contributor
15 reviews 15 reviews
15 hotel reviews
Reviews in 14 cities Reviews in 14 cities
6 helpful votes 6 helpful votes
4 of 5 stars Reviewed October 5, 2012

A charming eccentric chic modern hotel just off the Gran Via in downtown Madrid's Chueca district.
Front desk staff very helpful and we were upgraded to a big fun quiet room.
There is an attached funky restaurant that serves a nice breakfast for a reasonable price.
Chueca is filled with interesting cafes, bars, shops and restaurants and has lots of gay community here. The nearby yuppy San Marco mercado is great fun to buy food or eat and drink at without paying too much. Only problem for us was loud drunk singers coming back to our corridor at 1am so be warned this is not your typical tourist hotel.

  • Stayed September 2012, traveled as a couple
    • 4 of 5 stars Value
    • 5 of 5 stars Location
    • 4 of 5 stars Sleep Quality
    • 4 of 5 stars Rooms
    • 5 of 5 stars Cleanliness
    • 4 of 5 stars Service
Was this review helpful? Yes
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Tamara L, Director de Recepción at Room Mate Oscar, responded to this review, November 11, 2012
Dear Brian,

We are very happy to read that you have spent a pleasant stay hotel in our hotel. It will be a pleasure to welcome you here in Oscar on a future travel to Madrid.

We can just apologize for the inconveniences that some other guests caused you that night and please feel free to contact us at any time.

We look forward to see you in early future.

Best regards,

Támara López
Front desk manager
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Additional Information about Room Mate Oscar

Address: Plaza Vazquez de Mella 12, 28004 Madrid, Spain
Location: Spain > Community of Madrid > Madrid
Amenities:
Bar / Lounge Business Center with Internet Access Free Breakfast Free High Speed Internet ( WiFi ) Suites Swimming Pool Wheelchair access
Hotel Style:
#72 Business Hotel in Madrid
#86 Romantic Hotel in Madrid
Price Range (Based on Average Rates): $
Hotel Class:3 star — Room Mate Oscar 3*
Reservation Options:
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Also Known As:
Room Mate Oscar Madrid
Room Mate Oscar Hotel Madrid

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