I'm giving this a one-star as it won't let me rate it zero. I was charged €164 for one night in this place, the normal price is around €40-50. The bathroom smelt of raw sewage, the bedroom didn't have any curtains and was on the ground floor, I did not feel safe. I pointed out the 'aroma' problem but was advised there were no other rooms available, I would have moved hotel but Madrid hotels were all full. The blocks of rooms must have been industrial units before, there's no sound-proofing, it's in an industrial estate and there's no lighting from the reception building to the prison blocks, if you're unstable on your feet I wouldn't advise staying here as the ground is uneven. The food's terrible and highly over-priced (there's nothing else near the hotel so they can charge what they like). There are no mini-bars in the rooms and no water available as the reception/restaurant closes at midnight. There was a vending machine in a tent in the car-park but there was no water in it! The 'welcome cocktail' didn't happen as there was nobody serving in the bar. At check-out I asked the receptionist if they could do anything with the price considering the bad room I had plus the cost but they weren't interested and quite grumpy that I had the affrontery to ask! The buffet breakfast was cold as their 'hotplates' didn't work, I thought I'd just make do with a coffee and croissant until I got to the airport, sadly the coffee was out of a vending machine and was also disgusting! I had to pay up the full cost, I feel robbed and would not recommend this hotel in any way, the worst place I've ever stayed (and I've stayed in some pretty seedy places that cost a fraction of this place!). STEER CLEAR!!
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- Also Known As:
- Shs Hotel Madrid