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“Hilton Madrid - Airport” 5 of 5 stars
Review of Hilton Madrid Airport

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Hilton Madrid Airport
4.0 of 5 Hotel   |   Avenida de la Hispanidad 2-4, 28042 Madrid, Spain (Airport / Barajas)   |  
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Ranked #49 of 458 Hotels in Madrid
Chicago, Illinois
Reviewer
4 reviews 4 reviews
4 hotel reviews
Reviews in 3 cities Reviews in 3 cities
5 helpful votes 5 helpful votes
“Hilton Madrid - Airport”
5 of 5 stars Reviewed November 5, 2013

Spent one night at this hotel before our flight out. It is a beautiful hotel, rooms were very nice. Staff very accommodating. Free shuttle to the airport in the morning was great! Not sure if this is where you would want to stay if you're doing all the tourist stuff, but for the price versus a hotel in the heart of Madrid, it might be worth paying for a taxi back and forth for a few days. I did notice the Metro (train) is a short walk to the hotel, so if you got that transportation figured out that would be the most economical way in and out of Madrid city centre.

  • Stayed November 2013, traveled with friends
    • 5 of 5 stars Value
    • 3 of 5 stars Location
    • 4 of 5 stars Sleep Quality
    • 5 of 5 stars Rooms
    • 5 of 5 stars Cleanliness
    • 4 of 5 stars Service
Was this review helpful? Yes 1
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
HiltonMadridAirport, General Manager at Hilton Madrid Airport, responded to this review, November 6, 2013
Dear Guest,

Thank you for taking the time to share with us your valuable feedback.

I am pleased to hear that our staff were very accommodating and that you were able to utilise our complimentary shuttle service in the morning.

This service runs from 5:00am until Midnight, every 20 minutes, passing by all terminals at Barajas Airport. Additionally, our shuttle bus takes a one-way journey to the city centre in the mornings at: 9:15, 11:15 and 12:15.

As you mentioned, Alameda de Osuna metro station is only 10 minutes walking distance from the Hotel and can take you directly to Gran Via, by taking line 5 (green line).

I hope to have the pleasure of personally welcoming you back to Hilton Madrid Airport.

Many Regards,

Alessio Colavecchio
General Manager
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Rating summary
  • Sleep Quality
    4.5 of 5 stars
  • Location
    4 of 5 stars
  • Rooms
    4.5 of 5 stars
  • Service
    4.5 of 5 stars
  • Value
    4 of 5 stars
  • Cleanliness
    4.5 of 5 stars
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Boulder, Colorado
Top Contributor
228 reviews 228 reviews
37 hotel reviews
Reviews in 60 cities Reviews in 60 cities
56 helpful votes 56 helpful votes
4 of 5 stars Reviewed November 3, 2013

Recently stayed at the Hilton Madrid Airport before catching a flight to Brussels. Very conveniently located with a sub-10 minute shuttle to the airport. Very modern rooms. Friendly staff. Reasonable restaurant. Not exactly in an area where you might be able to walk to locations away from the hotel, but perfectly fine if in for a quick overnight before catching a flight.

  • Stayed October 2013, traveled as a couple
    • 4 of 5 stars Value
    • 3 of 5 stars Location
    • 4 of 5 stars Sleep Quality
    • 4 of 5 stars Rooms
    • 4 of 5 stars Cleanliness
    • 4 of 5 stars Service
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HiltonMadridAirport, General Manager at Hilton Madrid Airport, responded to this review, November 4, 2013
Dear Guest,

Thank you for taking the time to share with us your feedback and comments.

I am delighted to see that you had the opportunity to catch our shuttle bus to the Hotel from the Airport. This complimentary service runs from 5:00am until Midnight, passing by terminals 1, 2, 3 and 4 every 20 minutes.

If you are looking to explore the city centre, our complimentary shuttle service takes a one-way journey to Puerta de Alcalá in the mornings at 9:15, 11:15 and 12:15 upon reservation and availability. If you are looking to go to the heart of Madrid outside of these times, we would recommend you take the metro which can be found 10 minutes away from the Hotel. The station of Alameda de Osuna can take you directly to Gran Via (line 5) within 20 minutes.

I truly hope to have the pleasure of welcoming you back to Hilton Madrid in the near future.

Best Wishes,

Alessio Colavecchio
General Manager
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Atlanta, Georgia
Contributor
19 reviews 19 reviews
18 hotel reviews
Reviews in 18 cities Reviews in 18 cities
30 helpful votes 30 helpful votes
5 of 5 stars Reviewed November 2, 2013

This hotel is very good for a short stopover in Madrid. The rooms are average, but it is located very close to the airport, only 5 minute shuttle ride. The hotel also provides shuttle rides to downtown Madrid, which is very nice for those who have time to kill. But it does not pick you up from downtown so you have to take the subway back to the airport. It has a nice gym and a decent sized indoor pool with waterfalls. Also the gym seems to organize outdoor activities such as hiking and mountain biking, but only on certain days. If you want to partake, you'll probably want to request a calendar of events beforehand. The best part of my stay was actually the daily breakfast buffet. It is free for diamond (and gold??) elites but otherwise very costly but I think it still would be worth it. I couldn't believe there were so many different kinds of meat, cheese, bread and olives (yes, olives all different colors, sizes and shapes).

  • Stayed February 2013, traveled on business
    • 4 of 5 stars Value
    • 5 of 5 stars Location
    • 3 of 5 stars Sleep Quality
    • 4 of 5 stars Rooms
    • 3 of 5 stars Cleanliness
    • 3 of 5 stars Service
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HiltonMadridAirport, General Manager at Hilton Madrid Airport, responded to this review, November 4, 2013
Dear Guest,

Thank you for taking the time to share with us your valuable feedback and commentary.

I am delighted to hear that you had an excellent stay and that our Breakfast Buffet exceeded your expectations!

Our complimentary shuttle service indeed takes a one way journey to the city centre (Puerta de Alcalá) upon reservation and availability, departing in the mornings at: 9:15, 11:15 and 12:15. Furthermore, this service goes to & from the airport every 20 minutes as of 5:00am until Midnight.

In any case, if you are returning from the city centre, you will need to get Line 5 from Gran Via to Alameda de Osuna, which is only 10 minutes walking distance from the Hotel.

Our Hilton Breakfast Buffet includes an extensive selection of hot and cold items with local, regional and international options. I have shared your positive comments with our Kitchen and F&B team.

I hope to have the pleasure of personally welcoming you back to Hilton Madrid Airport very soon.

Best Regards,

Alessio Colavecchio
General Manager
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Dunedin, New Zealand
1 review
4 of 5 stars Reviewed November 2, 2013

For first-time travelers to Madrid, the Hilton offers two helpful services, a shuttle into the city at selected time and clear printed directions plus a map for anyone wanting to use the city's efficient metro (underground). The airport shuttle is also good. And at the hotel, the dinner menu is especially good. Tip: If the scallops and artichoke entree is offered, don't miss it.

  • Stayed October 2013, traveled on business
    • 4 of 5 stars Value
    • 3 of 5 stars Location
    • 4 of 5 stars Sleep Quality
    • 4 of 5 stars Rooms
    • 4 of 5 stars Cleanliness
    • 5 of 5 stars Service

Review collected in partnership with Hilton Hotels & Resorts

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This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
HiltonMadridAirport, General Manager at Hilton Madrid Airport, responded to this review, November 4, 2013
Dear Guest,

Many thanks for sharing your positive experience with us and fellow travellers.

I really hope that you enjoyed your first visit to Madrid and that you will return in the future to continue exploring this vibrant city!

Indeed we offer a complimentary shuttle service to the city centre in the mornings at: 9:15, 11:15 and 12:15 upon reservation and availability. Nevertheless, Alameda de Osuna metro station is located within 10 minutes walking distance from the Hotel and can take you directly to Gran Via (on line 5).

As well as providing maps and information leaflets, we have now begun providing a digital platform where guests can download city & metro maps straight onto their smartphones through the use of QR codes. As well as just maps, you can also find information regarding events in Madrid, useful contact numbers and our social media pages.

I hope to have the pleasure of welcoming you back to Hilton Madrid Airport soon.

Best Regards,

Alessio Colavecchio
General Manager
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Monmouth, United Kingdom
Contributor
20 reviews 20 reviews
10 hotel reviews
Reviews in 10 cities Reviews in 10 cities
13 helpful votes 13 helpful votes
5 of 5 stars Reviewed November 1, 2013 via mobile

Stayed for 2 nights and were very impressed. Great rooms, super service, very pleasant staff, lush pool, lovely food (perhaps a tad pricey but worth it!), excellent breakfast. Perhaps not the most convenient hotel for site seeing but worth the effort. Metro short walk away and this takes you everywhere. Definitely recommend it to business travellers and tourists alike.

  • Stayed October 2013
    • 5 of 5 stars Value
    • 4 of 5 stars Location
    • 5 of 5 stars Rooms
    • 5 of 5 stars Cleanliness
    • 5 of 5 stars Service
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This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
HiltonMadridAirport, General Manager at Hilton Madrid Airport, responded to this review, November 4, 2013
Dear Guest,

Thank you for taking this opportunity to share with us and future travellers your feedback.

I am overwhelmed to see that we were able to exceed your expectations and treat you to such an exceptional experience. I have immediately shared your lovely comments with our on-floor team.

Our Fitness Area is open to all guests and contains a sauna, steam room, swimming pool and a fully equipped gym with personal trainers. This complimentary facility is open from 8:00am until 10:00pm, Monday to Sunday.

The nearest Metro station to the Hotel is Alameda de Osuna which can take you directly to Gran Via (line 5) within 20 minutes. In any case, our complimentary shuttle service is available in the mornings at: 9:15, 11:15 and 12:15 upon reservation and availability.

I hope to have the pleasure of welcoming you back to Hilton Madrid Airport in the not too distant future.

Many Regards,

Alessio Colavecchio
General Manager
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Wilmington, North Carolina
2 reviews
Reviews in 2 cities Reviews in 2 cities
5 of 5 stars Reviewed November 1, 2013

My stay was the best here. I was even upgraded to a better room since one was available. Had access to the executive lounge and had free drinks and snacks. Great wifi service. The bed was very comfortable and jacuzzi tub felt very nice. The bathroom also had a separate shower if you preferred a shower. Service was excellent and they greeted me by name in the morning before I checked out. I asked for directions to the airport and they had the shuttle bus lead the way for me.

  • Stayed October 2013, traveled as a couple
    • 5 of 5 stars Value
    • 5 of 5 stars Location
    • 5 of 5 stars Sleep Quality
    • 5 of 5 stars Rooms
    • 5 of 5 stars Cleanliness
    • 5 of 5 stars Service
Was this review helpful? Yes
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
HiltonMadridAirport, General Manager at Hilton Madrid Airport, responded to this review, November 4, 2013
Dear Guest,

Many thanks for taking the time to share your feedback with us and fellow travellers.

I am delighted to hear that you had an exceptional stay and were treated to the true Hilton experience!

Our complimentary WiFi service available in our public areas is offered to all guests, as well as our complimentary shuttle bus to the airport. This service runs from 5:00am until Midnight, every 20 minutes and stops at all terminals at Barajas International Airport.

I have personally forwarded your kind comments to our Reception team so that they see the positive effects they are consequentially creating through their excellent service.

We hope to have the pleasure of welcoming you anew to Hilton Madrid Airport in the near future.

Best Wishes,

Alessio Colavecchio
General Manager
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This response is the subjective opinion of the management representative and not of TripAdvisor LLC.
uk
Contributor
16 reviews 16 reviews
7 hotel reviews
Reviews in 15 cities Reviews in 15 cities
11 helpful votes 11 helpful votes
4 of 5 stars Reviewed November 1, 2013

We spent one night at the Hilton Madrid Airport awaiting a connecting flight to S. America.

My expectations of airport hotels are fairly low. It must be hard to create good service etc when almost everyone is just staying a single night. So this Hilton was a revelation.

Hotel is very new, rooms are stylish, modern & feel higher quality than many a Hilton. Had been planning a restaurant meal, but the bar meals were more than adequate. A good meal with excellent, reasonably priced wine to accompany.

Maitre D' & barman excellent.

Negative:

We waited ages for the shuttlle bus to pick us up from the terminal. Once we phoned, it came immediately. I suggest you phone them as you arrive at the bus stop.

  • Stayed December 2012, traveled with friends
    • 4 of 5 stars Value
    • 4 of 5 stars Location
    • 4 of 5 stars Sleep Quality
    • 5 of 5 stars Rooms
    • 5 of 5 stars Cleanliness
    • 4 of 5 stars Service
Was this review helpful? Yes 1
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
HiltonMadridAirport, General Manager at Hilton Madrid Airport, responded to this review, November 4, 2013
Dear Guest,

Thank you for taking the time to share with us your feedback.

I am truly pleased to see that we exceeded your expectations and were able to provide you with the genuine Hilton experience.

I am sorry to hear that our complimentary shuttle service was not on time. I have shared your comments with our driver as to ensure this does not occur again. In any case, our shuttle service goes to & from the airport to the Hotel as of 5:00am until Midnight, passing each and every terminal every 20-25 minutes.

We are glad to see that you appreciate the contemporary, modern feel of the Hotel and that you were treated to an excellent meal. Might I recommend our famous exquisite Hilton Burger on your next visit?

I hope to have the opportunity to personally welcome you back to Hilton Madrid Airport on your next stay.

Best Regards,

Alessio Colavecchio
General Manager
Report response as inappropriate
This response is the subjective opinion of the management representative and not of TripAdvisor LLC.
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Additional Information about Hilton Madrid Airport

Address: Avenida de la Hispanidad 2-4, 28042 Madrid, Spain
Phone Number:
Location: Spain > Community of Madrid > Madrid > Airport / Barajas
Amenities:
Bar / Lounge Business Center with Internet Access Fitness Center with Gym / Workout Room Pets Allowed ( Dog / Pet Friendly ) Restaurant Room Service Shuttle Bus service Suites Swimming Pool Wheelchair access Airport Transportation
Hotel Style:
#27 Family Hotel in Madrid
#29 Romantic Hotel in Madrid
#32 Business Hotel in Madrid
#35 Luxury Hotel in Madrid
Price Range (Based on Average Rates): $
Hotel Class:4 star — Hilton Madrid Airport 4*
Number of rooms: 284
Official Description (provided by the hotel):
The stylish Hilton Madrid Airport hotel is just minutes from Madrid Barajas International Airport and the bustling cosmopolitan city of Madrid. Take advantage of the complimentary shuttle service to and from the airport and stops at attractions or use the nearby Metro station as your link to the city of Madrid.Indulge in a fantastic selection of rooms at this Madrid hotel which include impressive marble bathrooms, flat-screen LCD or plasma TVs and wireless internet access. Guest rooms feature heated floors and floor-to-ceiling windows. Executive, deluxe and relaxation rooms offer complimentary access to the Executive Lounge. Enjoy a suite that offers a separate living room and fluffy bathrobes for your comfort and convenience. Refresh with a swim in the hydrotherapeutic pool and exercise in the fully equipped fitness center.Consider the self-contained Convention Center located in the North Tower of the Hilton Madrid Airport for business conferences, celebrations and stylish Madrid weddings. Host up to 450 guests in space that includes a board room and elegant ballroom, making this Madrid airport hotel an ideal location.Savor sumptuous Mediterranean cuisine in the Reserva Grill Restaurant and enjoy tantalizing tapas and a glass of Rioja in the Ferrum Bar. ... more   less 
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Also Known As:
Hilton Madrid Airport Hotel Madrid
Hilton International Madrid Airport
Madrid Hilton

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