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“a quiet place” 4 of 5 stars
Review of Sercotel Suites Viena

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Sercotel Suites Viena
3.0 of 5 Hotel   |   Juan Alvarez Mendizabal 17, 28008 Madrid, Spain (Arguelles)   |  
Hotel amenities
Ranked #21 of 453 Hotels in Madrid
Certificate of Excellence 2014
Moscow, Russia
Top Contributor
61 reviews 61 reviews
43 hotel reviews
Reviews in 39 cities Reviews in 39 cities
43 helpful votes 43 helpful votes
“a quiet place”
4 of 5 stars Reviewed November 7, 2012

We spent two nights in this hotel.
The hotel is conveniently located.
Near many restaurants, subway, shopping and supermarket.Nomer seemed a small, but comfortable. In the lobby around the clock you can buy coffee, water and so on.
The rooms and lobby free Wi fi.
Value - quality 100%
Very decent for a short stop

  • Stayed September 2012, traveled with family
    • 5 of 5 stars Value
    • 5 of 5 stars Location
    • 5 of 5 stars Sleep Quality
    • 3 of 5 stars Rooms
    • 4 of 5 stars Cleanliness
    • 5 of 5 stars Service
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771 reviews from our community

Traveler rating
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Rating summary
  • Location
    4.5 of 5 stars
  • Sleep Quality
    4.5 of 5 stars
  • Rooms
    4.5 of 5 stars
  • Service
    4.5 of 5 stars
  • Value
    4.5 of 5 stars
  • Cleanliness
    4.5 of 5 stars
Traveler tips help you choose the right room.   Room tips (64)
Date | Rating
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  • Dutch first
  • English first
  • French first
  • German first
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italia
Top Contributor
229 reviews 229 reviews
70 hotel reviews
Reviews in 77 cities Reviews in 77 cities
188 helpful votes 188 helpful votes
3 of 5 stars Reviewed November 5, 2012

This hotel really has nothing special to remark: location is so so, far from the city centre and 10 min walk from the metro station, service is poor and we always had to ask to refill the very few amenities that they provide in the room. Cleanliness could be better and the maid ladies are quite annoying talking loudly in the morning on the corridor waiking up the customers. Rooms are spacious but the bathroom is doll size, walls are quite thin so you have to rely on the good behaviour of the other guests near your room for a good sleep. A lot of better option in more central location. Room service form the Viena Restaurant is excellent: food arrived quikly, hot and tasteful at a reasonable price.

  • Stayed November 2012, traveled as a couple
    • 3 of 5 stars Value
    • 2 of 5 stars Location
    • 2 of 5 stars Sleep Quality
    • 3 of 5 stars Rooms
    • 3 of 5 stars Cleanliness
    • 3 of 5 stars Service
Was this review helpful? Yes 1
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
lakes
Top Contributor
50 reviews 50 reviews
21 hotel reviews
Reviews in 33 cities Reviews in 33 cities
40 helpful votes 40 helpful votes
5 of 5 stars Reviewed November 3, 2012

Spent three nights in this friendly and modern hotel this week. Our rooms wer bright, clean and comfortable and it was great to have the mini kitchen facilities. The bathrooms are small but are well maintained and clean with all you need. The staff were delighful and very patient as I wanted to try to speak Spanish if possible. Breakfast is half price with a check in offer and there was plenty of choice to eat and drink.
One of the best things was the location as we found we could walk to all of the central places of interest easily. We found a lovely restaurant near the Palace called La Mi Venta which was within easy walking distance of the hotel.
We had bought a set of ten metro tickets each but found we hardly used transport at all due to the location of the hotel. I would recommend it to families and would certainly return to it.

Room Tip: Rooms at the back may be quieter- our sons had a room at the back and we had one overlooking the sch...
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  • Stayed October 2012, traveled with family
    • 5 of 5 stars Value
    • 5 of 5 stars Location
    • 5 of 5 stars Sleep Quality
    • 5 of 5 stars Rooms
    • 5 of 5 stars Cleanliness
    • 5 of 5 stars Service
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This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Aylesbury, United Kingdom
Top Contributor
50 reviews 50 reviews
10 hotel reviews
Reviews in 19 cities Reviews in 19 cities
26 helpful votes 26 helpful votes
5 of 5 stars Reviewed October 29, 2012

We stayed five nights in October this year in this very clean and efficiently run hotel. Spacious room, and huge, comfortable bed. Bathroom quite small though. The minibar/refrigerator and simple kitchen facilities (including microwave, ceramic hob, etc.) meant we were able to self-cater for breakfasts and snacks and reduce costs. No doubt the businessmen and women staying there on expenses would not mind paying 13 euros for breakfast, but as a pensioner couple, we preferred to make our own The Día supermarket in the parallel street is well stocked and very handy. The street is calm, with little traffic and as ex-teachers we were entertained by the seeing the after-school roller-skating club at the small school opposite. The location of the hotel is quite central and the staff very friendly and speak good English.

Room Tip: If you object to some playground noise from the school, choose a room at the back.
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  • Stayed October 2012, traveled as a couple
    • 4 of 5 stars Value
    • 4 of 5 stars Location
    • 5 of 5 stars Sleep Quality
    • 4 of 5 stars Rooms
    • 5 of 5 stars Cleanliness
    • 5 of 5 stars Service
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Senior Reviewer
8 reviews 8 reviews
Reviews in 4 cities Reviews in 4 cities
2 helpful votes 2 helpful votes
5 of 5 stars Reviewed October 27, 2012 via mobile

Stayed four nights while visiting our son who was also staying there as part of a four month work transfer program from the US. Very clean. We upgraded to a junior suite and had a large balcony with a table and seating for four. Nice breakfast with very friendly staff.

Stayed October 2012, traveled as a couple
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This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Frigiliana
Contributor
15 reviews 15 reviews
4 hotel reviews
Reviews in 9 cities Reviews in 9 cities
2 helpful votes 2 helpful votes
5 of 5 stars Reviewed October 27, 2012

Excellent small hotel, the rooms are spacious & very clean. The hotel is close to the Metro and many of the sights of interest. The staff are very helpful. The excellent restaurant Metro-Bistro is just around the corner.Would stay there again, well pleased.

Room Tip: The junior suites have two small terraces, on the top floor.
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  • Stayed October 2012, traveled with friends
    • 5 of 5 stars Value
    • 5 of 5 stars Location
    • 5 of 5 stars Sleep Quality
    • 5 of 5 stars Rooms
    • 5 of 5 stars Cleanliness
    • 5 of 5 stars Service
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This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Beavercreek, Ohio
Top Contributor
92 reviews 92 reviews
20 hotel reviews
Reviews in 30 cities Reviews in 30 cities
40 helpful votes 40 helpful votes
4 of 5 stars Reviewed October 20, 2012

We stayed at this hotel for five nights during our holiday to Spain with Madrid being our first stop. This is a nice hotel located on a quiet residential street with easy access to the metro (two stations within a few blocks) and many of the sights of interest to tourists. The Principe Pio bus station was within a reasonable walking distance for our day trip to Segovia. There were also a corner grocery store and a minimart around the block to shop for food items and other necessities.

Our check in went smoothly and the staff were very kind and helpful. We booked a “junior suite” that gave us two balconies - one off the bedroom and the other off the sitting area and plenty of living space. There were really no good views from the terraces because we are, after all, in the middle of a city. However, it was a nice place to enjoy an afternoon wine and a snack when taking a break from touring. The room also came with a small kitchenette with a well stocked refrigerator which we could have used if we chose. The rooms very clean, modern, and well equipped - HD television and free wi-fi. We learned that these rooms are also fairly energy efficient. If the patio doors weren’t latched (and electrically connected to a switch), the A/C didn’t operate! The room also had plenty of storage space for clothes and suit cases.

The staff offered us a 7.50 Euro per person breakfast package upon check-in (regular price was about 14 Euros per person). We took the offer and they billed us only for the meals we actually ate. The breakfast buffet was satisfactory and served our needs - cereal, eggs, meats, breads, pastries, coffee, and juices were all available. Great start to a day touring Madrid!

In all, this was a fantastic hotel with reasonable rates as we booked our accommodation ahead of time to take advantage of a discounted rate. We would definitely return to this hotel should we be in Madrid again.

  • Stayed October 2012, traveled as a couple
    • 4 of 5 stars Value
    • 5 of 5 stars Location
    • 4 of 5 stars Sleep Quality
    • 4 of 5 stars Rooms
    • 5 of 5 stars Cleanliness
    • 5 of 5 stars Service
Was this review helpful? Yes 1
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
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Additional Information about Sercotel Suites Viena

Address: Juan Alvarez Mendizabal 17, 28008 Madrid, Spain
Location: Spain > Community of Madrid > Madrid > Arguelles
Amenities:
Business Center with Internet Access Free High Speed Internet ( WiFi ) Kitchenette Room Service Suites Wheelchair access
Hotel Style:
#1 Business Hotel in Madrid
#20 Family Hotel in Madrid
#25 Romantic Hotel in Madrid
Price Range (Based on Average Rates): $
Hotel Class:3 star — Sercotel Suites Viena 3*
Number of rooms: 57
Official Description (provided by the hotel):
Suites Viena is a cosy Hotel located in a quiet Street in the Centre of Madrid. Only 200 metres separate Suites Viena from Plaza de Espana and in less than a 5 minute walk you are in Gran Via, Debod Temple or the Royal Palace. Suites Viena is a modern building (2007) with 50 Studios, 5 Junior Suites (with a terrace) and 2 Senior Suites (with a separate living room. Every room has AA/Heat (all year), working table, safe, free wifi and satellite TV. Also, there is a little kitchen in every room, equipped with a microwave, a small fridge, cooktop and extractor. Kitchen facilities are handed in, free of charge, to all the guests who demand it. We have special added values you can benefit of through our official online page. Buffet Breakfast is served by the Traditional "Viena Capellanes". Private Parking, connected to rooms through the elevator. Free Wifi in the whole building. Business Corner: free use of PC. ... more   less 
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Also Known As:
Viena Hotel Madrid

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