We stayed here for 4 nights at the end of August/beginning of September. The hotel was beautiful, very clean and modern, and the location was fantastic. The beds and pillows were the most comfortable we have ever encountered while travelling! There were also numerous TV channels in English...not that we went to Madrid to watch TV, but it was nice to be able to watch the news in English and my husband enjoyed being able to watch movies in English while he was waiting for me to get ready to go our for the night. The front desk staff was very friendly and helfpul for the most part, but we did have a leak under the sink in our bathroom and the shower wasn't draining properly. We notified the front desk, but these problems were not resolved during our stay. The breakfast buffet selection was very good, especially by European standards. The views from the rooftop bar were amazing, although part of the bar was closed for a private party the night we went up there. We ordered room service for dinner one night and it was surprisingly good, although a little on the expensive side. We found a discount rate through Travelzoo (145 euros/night) that included breakfast. At this price, the hotel was a great find, but I'm not sure it would have been worth paying their normal rates.

This hotel is centrally located in the Plaza Santa Ana which could be considered the center of the "movida" in Madrid. Close to everything including great historic ("aunthentic") bars and restaurants. Great location to stay.

However, the hotel staff of this four-star hotel was the worse I have encountered in Spain. Bars in the neighborhood usually let you stay pretty late and very seldom tell you to leave because is late. This is not the case in lobby bar of the Reina Victoria hotel, where not one but two of the staff members asked us to leave and then they started turning the lights on and off. This is while I was having a quiet conversation with a client. So much for a four-star hotel!

I really miss the "old" Reina Victoria with the "old" bar Manolete.

Do not waste your money here. There are plenty of less expensive places that will treat you better, for example, the Hotel Miau on the same Plaza.

delightful staff wonderful rooms, superb location, what more can you ask?
perfectly designed room, marble bathroom, great bathrobe and amenities, free internet, etc etc.
yes it is mod and hip but in a delightufl spanish way.
check out the rooftop bar. absolutely extraordinary view.
and you can walk to tourist and authentic madrid within blocks!
couldnt be happier, plan to return

Just arrrived back from this hotel. Ideal location for sightseeing in Madrid. Rooms on the small side but very comfortable. Hotel prices are expensive but there are plenty places to eat and drink nearby. Close to shopping, metros and open top bus.