Wife & friends just returned from Madrid where we went for new year's celebration. I chose this hotel based on the tripadvisor reviews and It surpassed my expectations. First and foremost, the hotel is extremely clean and the room was oversized (by European standards). Secondly, the hotel is very close tto all the attractions and to puerta del sol, yet it is located in a very quiet street. Thirdly, the breakfast choices are surprising and the food is very fresh. This morning, on January 2, we had to leave before the breakfast room would open. Yet, we were given special access so we could eat prior to catching our flight.
The desk clerk, Hugo, was extremely accomodating, had great customer service skills and spoke very good English.
Truly the best hotel I have stayed in the city of Madrid. This will definitely be my hotel of choice in our future visits to this European city.