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“Great view, central location, friendly!” 4 of 5 stars
Review of Hostal Helena

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Hostal Helena
2.5 of 5 Hostel   |   Gran Via 44, 9th Floor, 28013 Madrid, Spain (Centro)   |  
Hotel amenities
Ranked #215 of 339 Specialty lodging in Madrid
Charlottesville, Virginia, United States
Top Contributor
52 reviews 52 reviews
7 hotel reviews
Reviews in 20 cities Reviews in 20 cities
29 helpful votes 29 helpful votes
“Great view, central location, friendly!”
4 of 5 stars Reviewed July 5, 2012

My family and I stayed here for two nights, two adults, two tweens, and a baby, and the staff was friendly and accomodating- but just be aware that they do not speak English but they try to understand as best as they can. We had a small balcony overlooking the city and the location is walking distance to wonderful areas of this interesting city. The air conditioner did not work in our room but the building has all of the charm you could ever ask for and it is clean and nice for central city, low priced accomodations.

  • Stayed June 2012, traveled with family
    • 5 of 5 stars Value
    • 5 of 5 stars Location
    • 3 of 5 stars Sleep Quality
    • 4 of 5 stars Rooms
    • 4 of 5 stars Cleanliness
    • 4 of 5 stars Service
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28 people have reviewed this hotel

Traveler rating
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Rating summary
  • Location
    4.5 of 5 stars
  • Sleep Quality
    3 of 5 stars
  • Rooms
    2.5 of 5 stars
  • Service
    3 of 5 stars
  • Value
    3 of 5 stars
  • Cleanliness
    3 of 5 stars
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Doha
Senior Contributor
21 reviews 21 reviews
21 hotel reviews
Reviews in 19 cities Reviews in 19 cities
39 helpful votes 39 helpful votes
1 of 5 stars Reviewed April 17, 2012

We stayed in this hostel in August 2011, I am unhappy to write that there were only 3 nice things about this hostel; firstly Hostal Helena is situated near the metro hence commuting was very easy and convenient. Our room was air-conditioned which was a must as we were in Madrid in its warmest weather. Lastly, the cozy veranda of this hostel gave a nice view of the city.
The rest was disaster. We booked a room with a private toilet and I must say that it was indeed the smallest room and bathroom I have ever seen so far. I am a size 2 and I can barely fit in the shower room, there was even a time that the water ran out while I was in the middle of rinsing.
The staff didn’t speak English and we had the hardest time communicating with them that we had to use Google translate. The cleaning lady was so unfriendly that almost bordered hostility. She was our alarm clock every morning as her nagging at 8 am always woke us up. I am never staying in this hostel and my prison-like experience in this hostel made me decide not to EVER stay in a hostel again. If you want to have at least a decent stay in Madrid please consider other nice hostel.

  • Stayed September 2011, traveled as a couple
    • 1 of 5 stars Value
    • 5 of 5 stars Location
    • 1 of 5 stars Sleep Quality
    • 1 of 5 stars Rooms
    • 2 of 5 stars Cleanliness
    • 1 of 5 stars Service
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This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
USA
1 review
1 helpful vote 1 helpful vote
3 of 5 stars Reviewed November 13, 2007

Stayed at the Hostal Helena for about 4 nights. I think the owner booked us in the best room. It was quite large w/ a comfortable double bed and a small bathroom. The hostal didn't appear full so it was quite quiet, and on the top floor, u can't hear much of the busy street below.

Some small things: it didn't appear all the outlets worked and every time u used water in the bathroom (ie: flushed the toilet, ran the sink or took a shower) some weird drainage system was making a lot of noise. I am guessing the pipes are old and it's difficult to force up the water to the top floor of the building.

My only complaint is that the shower does not have good pressure. Takes a wee bit to get the water hot too, but that wasn't a problem for me.

Also, if u want to leave your bags at the hostel before 9am, should you get into the city quite early, well, she won't open the door for you because she's sleeping, and when she does answer the door at 9am in her robe, you feel guilty for waking her up.

It was a pleasant stay though.

  • Liked — location and the room was big
  • Disliked — weak water pressure
  • Stayed October 2007, traveled as a couple
    • 4 of 5 stars Value
    • 4 of 5 stars Location
    • 3 of 5 stars Check in / front desk
    • 4 of 5 stars Rooms
    • 3 of 5 stars Cleanliness
    • 3 of 5 stars Service
Was this review helpful? Yes 1
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.

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Additional Information about Hostal Helena

Address: Gran Via 44, 9th Floor, 28013 Madrid, Spain
Location: Spain > Community of Madrid > Madrid > Centro , Sol
Hotel Style:
Ranked #215 of 339 Specialty lodging in Madrid
Price Range (Based on Average Rates): $
Hotel Class:2.5 star — Hostal Helena 2.5*
Official Description (provided by the hotel):
On the ninth floor of this unique building on Gran Via,you'll feel at home. The rooms are clean and comfortable.The hostal offers a beautiful terrace with a view to a unique perspective of the city where you can to diner with friends. TV,Wi-Fi,central heater,kitchen with refrigerator and more... ... more   less 
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