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“Weekend break” 4 of 5 stars
Review of Silken Puerta America

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Silken Puerta America
5.0 of 5 Hotel   |   Avenida de America 41, 28002 Madrid, Spain   |  
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Ranked #88 of 457 Hotels in Madrid
manchester, uk
Reviewer
3 reviews 3 reviews
3 hotel reviews
Reviews in 3 cities Reviews in 3 cities
11 helpful votes 11 helpful votes
“Weekend break”
4 of 5 stars Reviewed April 22, 2013

The hotel was very welcoming. The staff were very helpful! We rang reception regarding a problem in the room and they atteneded instantly, changed our room and resolved the problem! The one thing I would have liked to have was tea/coffee making facilities in the room as the drinks were quite pricey! Overall a comfortable stay!

Room Tip: Buy your own soft drinks to put in the mini bar for the room as the prices are quite expensive!
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  • Stayed April 2013, traveled as a couple
    • 4 of 5 stars Value
    • 3 of 5 stars Location
    • 5 of 5 stars Sleep Quality
    • 5 of 5 stars Rooms
    • 5 of 5 stars Cleanliness
    • 5 of 5 stars Service
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1,080 reviews from our community

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Rating summary
  • Sleep Quality
    4.5 of 5 stars
  • Location
    3.5 of 5 stars
  • Rooms
    4.5 of 5 stars
  • Service
    4.5 of 5 stars
  • Value
    4 of 5 stars
  • Cleanliness
    4.5 of 5 stars
Traveler tips help you choose the right room.   Room tips (137)
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English first
London, United Kingdom
Senior Contributor
25 reviews 25 reviews
11 hotel reviews
Reviews in 14 cities Reviews in 14 cities
15 helpful votes 15 helpful votes
3 of 5 stars Reviewed April 21, 2013

We found the hotel and decided the idea of having a different designer do each floor made it worth a visit on our long weekend in Madrid. Location is not that central but easy to reach by public transport including the journey from the airport. Unless you are going to spend money on taxis then buy a visitors travel card at the airport, easy to use and quickly becomes worth the €5 a day cost.
Hotel is in a rather tired residential area next to a very busy road. The road won't bother you unless you want to open the window - basically you won't leave it open for long when you are in the room. We stayed on the 3rd floor. Lots of glass and steel and not the sort of corridors you want to be coming home to after a few too many drinks. Glass bathroom and small modesty screen made going to the toilet a shared experience. Real problem was limited storage and a massive bath. If you wanted more than a film of water in the bottom of the bath then you needed to start it running at least 30 minutes before you had to use it.
Restaurant provided an excellent breakfast with a wide choice of local and international food. In the evening it was good though the Sunday menu was restricted. Bar was narrow with chairs which were stylish rather than comfortable. Service in the main hotel was patchy. WiFi keys asked for at check-in didn't appear until chased while pillows ordered from room appeared quickly.
Overall I am pleased I stayed in this hotel but am not sure that I would return even though there are another 10 floors to try.

Graham

Room Tip: Higher floors have better views over city but worth looking at the rooms online before selecting flo...
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  • Stayed March 2013, traveled as a couple
    • 3 of 5 stars Value
    • 3 of 5 stars Location
    • 4 of 5 stars Sleep Quality
    • 4 of 5 stars Rooms
    • 4 of 5 stars Cleanliness
    • 4 of 5 stars Service
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Leeds
2 reviews
Reviews in 2 cities Reviews in 2 cities
1 helpful vote 1 helpful vote
3 of 5 stars Reviewed April 17, 2013

Fantastic decorations and rooms. Staff were very friendly in the reception, but not in the gym. He was never there and did was not very helpful. The room was really nice, but the bed was the worse. It was very uncomfortable and ended up with back pain. When I told the reception about it, they were not interested and said that floor had the best beds (6th floor).
Good location and design.

  • Stayed April 2013, traveled with friends
    • 2 of 5 stars Value
    • 5 of 5 stars Location
    • 1 of 5 stars Sleep Quality
    • 3 of 5 stars Rooms
    • 4 of 5 stars Cleanliness
    • 3 of 5 stars Service
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This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Senior Contributor
38 reviews 38 reviews
11 hotel reviews
Reviews in 18 cities Reviews in 18 cities
11 helpful votes 11 helpful votes
3 of 5 stars Reviewed April 12, 2013 via mobile

Design, comfort and luxury do not always match.
Small rooms, futuristic design though not practical at all. Not even a coffee machine or water heater in the room.
Nevertheles,breakfast is quite good and the staff incredibly kind and professional.
Too expensive for what it is offered and not the category one could expect.

  • Stayed March 2013
    • 3 of 5 stars Value
    • 3 of 5 stars Location
    • 3 of 5 stars Rooms
    • 4 of 5 stars Cleanliness
    • 5 of 5 stars Service
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This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Cork , Ireland
Contributor
19 reviews 19 reviews
13 hotel reviews
Reviews in 13 cities Reviews in 13 cities
12 helpful votes 12 helpful votes
4 of 5 stars Reviewed April 8, 2013

Very nice quirky boutique type hotel, every floor has rooms designed to a completely different theme. You get to pick your choice when you check in. Very Nice stay. Staff were very friendly. Excellent Internet access ( Cable or Wi-Fi ). Food excellent.

  • Stayed February 2013, traveled on business
    • 4 of 5 stars Value
    • 4 of 5 stars Location
    • 4 of 5 stars Sleep Quality
    • 5 of 5 stars Rooms
    • 4 of 5 stars Cleanliness
    • 4 of 5 stars Service
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This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Bristol, United Kingdom
Senior Contributor
23 reviews 23 reviews
15 hotel reviews
Reviews in 15 cities Reviews in 15 cities
11 helpful votes 11 helpful votes
5 of 5 stars Reviewed April 5, 2013

The hotel was wonderful. We stayed on the 8th floor - excellent if you are a Star Trek fan! As we were staying for 5 nights we were offered a room change but decided to stay where we were. Staff were extremely helpful. Find time to check out each floor and ask about tours of some of the rooms.
The hotel is a little distance out so we purchased a 5 day ticket for the tubes and buses cost £24 approx. each (£5 a day) This was very useful meaning you can get any local bus to anywhere, saving sometimes on walking. The bus number 1 (bus stop by traffic lights) takes you right into the centre especially if you don't fancy changing tubes etc.
We found we left the hotel in morning, spent most of the day into early evening in the city, before heading back to the hotel. If we needed anything to eat later we popped out and joined the locals especially as we thought the food and drink in the hotel was a little expensive. There are several small eating places within walking distance - it depends on what you like.

Room Tip: Checkout the website before you arrive, so you have some idea if what time of room your wish to stay...
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  • Stayed March 2013, traveled as a couple
    • 4 of 5 stars Value
    • 3 of 5 stars Location
    • 5 of 5 stars Sleep Quality
    • 5 of 5 stars Rooms
    • 5 of 5 stars Cleanliness
    • 5 of 5 stars Service
Was this review helpful? Yes 2
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Boston, Massachusetts
1 review
5 helpful votes 5 helpful votes
1 of 5 stars Reviewed April 2, 2013

We stayed here for about a week while attending a conference. After being shown to our room on the "white curvy plastic" floor, trying for about half an hour to accommodate to its utterly impractical fittings, and repeatedly striking our heads against low and invisible overheads, we asked to be moved. The room on the "black and red" floor was barely adequate, with inconvenient bathroom, poor light (natural and artificial), and one straight chair. Restaurant was perhaps Hilton-average for breakfast, but at all other times quirky, inconvenient, and short on variety. Lobby bleak and unwelcoming, devoid of amenities. Rooftop pool a horror: too narrow for any sort of swimming, hot, humid, and gloomy under an enclosed canvas tent. Hotel "grounds" were generally an unimproved mud wasteland, without seating or shade from the Meseta sun. Neighborhood OK I suppose, but uninteresting and far from everything that makes Madrid interesting. And of course, all this came at a very high price.

The stay could be classified as "memorable," but more in the "my-night-in-a-Tijuana-jail" sense than the proprietor might have wished. Any CEO about to embark on a vanity project should spend a night or two here to build up resistance against the blandishments of flavor-of-the-month architects. As for the rest of us, stay somewhere less unique, and spend some time at the Prado or M.A.M., where you can walk away from the art you don't like.

Room Tip: Don't hesitate to request a floor change if the first room is unsuitable.
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  • Stayed June 2012, traveled on business
    • 1 of 5 stars Value
    • 2 of 5 stars Location
    • 3 of 5 stars Sleep Quality
    • 1 of 5 stars Rooms
    • 2 of 5 stars Cleanliness
    • 3 of 5 stars Service
Was this review helpful? Yes 5
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Valeria K, Public Relations Manager at Silken Puerta America, responded to this review, April 4, 2013
Dear Costumer,

We really regret to hear that you have not enjoyed your stay at our hotel.
Our hotel is a unique space, where 19 of the best architectures studios of the world have participated, but we understand and respect that you would prefer something more conventional.
The fist floor designed by Zaha Hadid it is not made of plastic, but a material that is called LG Hi-macs (corian), an avant-garde material that allows to create those sinuous curves.
As all the rest of floors, our swimming pool and gym area, was designed by one of the most prestigious architects of the world, Jean Nouvel, it is dark, because that was the concept that the designer was looking for, Jean Nouvel has designed the new area of the Reina Sofía Museum in Madrid.

Regarding the restaurant service, we understand that the services were agreed by the company that organized the conference you have attended, since we have a wide range of option, for dinner and lunch.

Kind regards,
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This response is the subjective opinion of the management representative and not of TripAdvisor LLC.
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Additional Information about Silken Puerta America

Address: Avenida de America 41, 28002 Madrid, Spain
Phone Number:
Location: Spain > Community of Madrid > Madrid
Amenities:
Bar / Lounge Business Center with Internet Access Fitness Center with Gym / Workout Room Free High Speed Internet ( WiFi ) Children Activities ( Kid / Family Friendly ) Restaurant Room Service Suites Swimming Pool Wheelchair access Airport Transportation
Hotel Style:
#37 Family Hotel in Madrid
#45 Business Hotel in Madrid
#57 Luxury Hotel in Madrid
#76 Romantic Hotel in Madrid
Price Range (Based on Average Rates): $
Hotel Class:5 star — Silken Puerta America 5*
Number of rooms: 342
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Also Known As:
Silken Puerta America Madrid

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