The best thing about this hotel is the location. When we got out at the Gran Via metro station it was like being in the middle of Oxford street- it's not quiet (so if that's what you want look else where) but is very lively and around Xmas time was beautifully decorated. It is 5 minutes walk to Sol and then another few minutes to the main square so the location was perfect. I actually found Plaza Santa Ana (about 12-15 mins walk) to be the prettiest and liveliest location for restuarants, bars and clubs and so would probably stay there next time. The hotel looks good - it looks modern and quite plush. The first impression of the room is good. But there were some downsides. The major one being that the bathroom did not have a proper door! It was glass and did not close properly (a feature in all rooms) which I found a bit odd. Secondly, in our first room the shower kept getting flooded (something someone said in an earlier tripadvisor review so maybe its a problem with the type of showers they have) so we asked to be moved. Ask for room 510 its bigger than most and has a balcony. The rooms are quite small but have mirrors cleverly placed to make it look larger. I actually found the room too modern looking but it depends what you like. It is not the kind of hotel where you would necessaily spend time in other than to sleep. The breakfast was good and served till 11am. Overall this hotel is great if you just want an excellent base for exploring the city - which is what we did - and if you get a good deal then it's brilliant. Not the kind of hotel you would want to spend too much money on though as there are plenty others that look better in as good a location.

We loved the location (few steps away from the metro station Gran Via). We could walk everywhere because it is very central.

it is quiet enough and clean and comfortable. Free internet in the room.

Be ready: nobody seems to speak English in madrid. Luckily I am Italian so we understood each other quite easily.

We thought the Hotel staff and Hotel were very nice and above what i expected. The room was quite large and the shower was a hydro shower with about 5 jets. Ideal for waking you up in the morning after a late night/early morning in the clubs and pubs. It is in a great location on the Gran Via and we had an unbelievable view from our balcony of all the hustle and bustle. We felt it was in a safe location,although we did not venture around the back of the hotel,it has been said it was a bit rough around there,so we took no chances.In summary tho,i liked the hotel,it was very clean and i'd definitely stay there again.

My husband and I booked into the Petit Palace Italia for 3 nights between Christmas and New Year.

The location is good - just off the Gran Via and everywhere was within walking distance. Surprisingly little noise from the traffic.

Our room was clean and basic. When we used the shower, we flooded the entire bathroom and bedroom - we were literally in inches of water. The drainage was blocked. We informed the reception who sent someone to sort it. The next morning, we managed to avoid flooding the entire bedroom, but the water flooded the bathroom again. All of our towels were soaked again in an attempt to soak up the water.

Breakfast was a harrassed, manic affair, the 'dining room' is hopelessly inadequate for the number of guests and there was nowhere to sit, the one member of staff on duty (bless her) could not cope. Tables were piled high with dirty dishes and left over food. People were queueing to get their breakfasts and the food ran out so there was little choice - and this was 30 minutes before breakfast was due to stop.

It was slightly better the 2nd and 3rd mornings, but there were still piles of dirty crockery not cleared away.

If you like a stress- free breakfast - then don't come here!

All in all, I would not recommmend this hotel - I'm sure there is far better for the money in Madrid.