We were really looking forward to our stay here as the photos from Marriott's site looked stunning. Imagine our disappointment when our very spacious modern room faced a wall. A creatively painted wall I admit, but no natural light to speak of. Otherwise, our king room was large, quiet and well appointed. The bathroom was a stunner however be careful with the heavy glass doors if your roommate enters while you are exiting the toilet space: a collision is guaranteed. There is no clock or coffee maker. A complimentary continental breakfast was included. Beware: you get one cup of coffee with your repast and that's it. Our waiter went out of his way to keep his back to us when it looked as if we were going to ask for anything. This was a real turn off. It felt as if we were imposing and this seemed to be consistent with other guests who did not pay for breakfast. I would have gladly paid for more coffee if anyone had asked if we needed anything else. As fas as front desk service went it was the polar opposite: everyone we encountered went out of their way to be of help especially the bellman who located a place to have a watch battery replaced. Too bad the breakfast experience stained what was an enjoyable stay.
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- Also Known As:
- Ac Palacio Del Retiro, Autograph Collection Hotel Madrid
- Ac Hotels Madrid
- Ac Hotel Madrid