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All 453 Madrid hotels

AC Palacio del Retiro, Autograph Collection: Traveler Reviews

5.0 of 5
Alfonso XII 14, 28014 Madrid, Spain
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Ranked #77 of 453 hotels in Madrid
Most recent review
5 of 5 stars Reviewed November 30, 2012
rkrob Brisbane, Australia
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168 reviews from our community

Traveler rating
    89
    49
    18
    8
    4
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Families
24
 
Couples
85
 
Solo
9
 
Business
23
 
Rating summary
  • Location
    4.5 of 5 stars
  • Sleep Quality
    4.5 of 5 stars
  • Rooms
    4.5 of 5 stars
  • Service
    4.5 of 5 stars
  • Value
    4 of 5 stars
  • Cleanliness
    4.5 of 5 stars
Date Rating
Brisbane, Australia
Senior Reviewer
6 reviews 6 reviews
Reviews in 4 cities Reviews in 4 cities
1 helpful vote 1 helpful vote
“Our Madrid Home”
5 of 5 stars Reviewed November 30, 2012

My wife and I stayed 4 nights in this hotel in Madrid and had a great time. We were on our way home from a Mediterranean cruise and decided to spend some time in the capital of Spain as we had visited 9 Spanish ports but nothing in-land. This hotel is small,centrally located, friendly, well appointed and we had the best time.

  • Stayed November 2012, traveled as a couple
    • 4 of 5 stars Value
    • 5 of 5 stars Location
    • 5 of 5 stars Sleep Quality
    • 5 of 5 stars Rooms
    • 5 of 5 stars Cleanliness
    • 5 of 5 stars Service
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This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Southern California
Top Contributor
89 reviews 89 reviews
17 hotel reviews
Reviews in 49 cities Reviews in 49 cities
69 helpful votes 69 helpful votes
“Front Desk staff was great, but Negatives outweighed the Positives, so wouldn't return”
3 of 5 stars Reviewed November 10, 2012

Small, renovated, upscale hotel, in good location, across from Retiro Park. The FRONT DESK STAFF WAS FANTASTIC, very accommodating and helpful with dinner reservations, parking issues, obtaining tickets for a local music venue. They couldn't have been more willing and helpful. There were some NEGATIVE points though: a) the Internet connection was horrible. Incredibly slow, like the old "dial-up" speed. If you need to rely on a good connection, well, you just can't here. Extremely frustrating. Five days of this, and I was tearing my hair out. b) Breakfast was weak, very disappointing. As a Marriott member, we received Continental Breakfast gratis, consisting of OJ, Coffee, a croissant and toast. To upgrade to a full buffet breakfast, it was $20E more (x 2 would be $52US) for a moderate spread...but felt it was just too costly for value received. c) Only one English speaking TV station (CNBC) and not a single newspaper in English, sorry to report. I can't say we'd stay here again...as the negatives outweigh the positives for us.

  • Stayed November 2012, traveled as a couple
    • 3 of 5 stars Value
    • 3 of 5 stars Location
    • 4 of 5 stars Sleep Quality
    • 4 of 5 stars Rooms
    • 5 of 5 stars Cleanliness
    • 3 of 5 stars Service
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This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Phoenix, Arizona
Reviewer
3 reviews 3 reviews
Reviews in 2 cities Reviews in 2 cities
3 helpful votes 3 helpful votes
“Great location”
5 of 5 stars Reviewed November 5, 2012

Loved, loved, loved this hotel. Perfect location and just the right size. We enjoy staying in hotels with a past. The front desk staff was very attentive and always knew our names as we were coming and going.

  • Stayed September 2012, traveled as a couple
    • 5 of 5 stars Value
    • 5 of 5 stars Location
    • 5 of 5 stars Sleep Quality
    • 5 of 5 stars Rooms
    • 5 of 5 stars Cleanliness
    • 5 of 5 stars Service
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Ask RichardTigner about AC Palacio del Retiro, Autograph Collection
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
New York, NY
Senior Contributor
26 reviews 26 reviews
15 hotel reviews
Reviews in 19 cities Reviews in 19 cities
14 helpful votes 14 helpful votes
“fantastic hotel”
5 of 5 stars Reviewed November 5, 2012

Highly recommend staying here. It's right across the park, with a short walk to the metro. The rooms are not of a stereotypical "European small" variety. Croissant + coffee is included if you're Marriott platinum. Paying full fare for a breakfast is not worth it, however - it's pretty overpriced then. If you walk 5 mins, there is a street called Calle de Montalbán with 4-5 restaurants as an alternative. Cafe Cibeles is really good.

Overall, I highly recommend staying here, very nice, clean, modern hotel.

Room Tip: The corner rooms seem bigger but they face a wall of a building next to the hotel. Didn't bother...
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  • Stayed October 2012, traveled as a couple
    • 3 of 5 stars Value
    • 5 of 5 stars Location
    • 4 of 5 stars Sleep Quality
    • 5 of 5 stars Rooms
    • 5 of 5 stars Cleanliness
    • 5 of 5 stars Service
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Ask LobsterDaddy about AC Palacio del Retiro, Autograph Collection
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
La Canada Flintridge, California
Top Contributor
85 reviews 85 reviews
24 hotel reviews
Reviews in 28 cities Reviews in 28 cities
30 helpful votes 30 helpful votes
“Interesting contrast”
5 of 5 stars Reviewed November 1, 2012

We stayed here one night at the end of a five-week trip, arriving in the rain and leaving at 6:45 a.m. The young lady at the desk was very warm and welcoming. The porter was gone when we arrived but returned in time to take our luggage to our room. He offered us restaurant recommendations but we did not want to go out. The bartender was very nice, brought us food and wine. Dinner at 8:30 was too late for us as we were very tired, so we enjoyed our snack in the bar which sufficed for dinner. The room was very comfortable, we were awakened as requested, breakfast was brought to our room at 5:45 and we left in time to get our plane to the U.S. The ultra modern decor in the lobby of the historic building seemed jarring at first, but our room was well-equipped, bathroom had separate tub and shower, double basins, all very nice. We will stay at this hotel again if we are in Madrid.

Room Tip: We had room 404 and it was excellent.
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  • Stayed October 2012, traveled as a couple
    • 5 of 5 stars Value
    • 5 of 5 stars Location
    • 5 of 5 stars Sleep Quality
    • 5 of 5 stars Rooms
    • 5 of 5 stars Cleanliness
    • 5 of 5 stars Service
Was this review helpful? Yes 1
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This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
 
 
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4.5 of 5 stars 1,341 Reviews
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Additional Information about AC Palacio del Retiro, Autograph Collection

Also Known As:
Ac Palacio Del Retiro, Autograph Collection Hotel Madrid
Ac Palacio Del Retiro, Autograph Collection Hotel
Ac Hotels Madrid
Ac Hotel Madrid
Address: Alfonso XII 14, 28014 Madrid, Spain
Phone Number:
Region: Spain > Community of Madrid > Madrid
Amenities:
Bar/Lounge Business Center Fitness Center Free High-Speed Internet Restaurant Room Service Shuttle Bus service Suites Wheelchair access
Hotel Style:
#4 Romantic Hotels in Madrid
#48 Luxury Hotels in Madrid
#131 Family Hotels in Madrid
Price Range: $$$
Hotel Class:5 star (5*)
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