We noticed that you're using an unsupported browser. The TripAdvisor website may not display properly.
We support the following browsers:
Windows: Internet Explorer, Mozilla Firefox, Google Chrome. Mac: Safari.

“Great location” 5 of 5 stars
Review of AC Palacio del Retiro, Autograph Collection

Save Saved
You added AC Palacio del Retiro, Autograph Collection to your Saves list
Best prices for your stay
Enter dates for best prices
Check In mm/dd/yyyy Check Out mm/dd/yyyy
Show Prices
AC Palacio del Retiro, Autograph Collection
5.0 of 5 Hotel   |   Alfonso XII 14, 28014 Madrid, Spain   |  
Hotel website
  |  
Hotel deals
  |  
  |  
Hotel amenities
Special Offer
Earn Rewards Points
Ranked #79 of 456 hotels in Madrid
Phoenix, Arizona
Senior Reviewer
6 reviews 6 reviews
3 hotel reviews
Reviews in 4 cities Reviews in 4 cities
11 helpful votes 11 helpful votes
“Great location”
5 of 5 stars Reviewed November 5, 2012

Loved, loved, loved this hotel. Perfect location and just the right size. We enjoy staying in hotels with a past. The front desk staff was very attentive and always knew our names as we were coming and going.

  • Stayed September 2012, traveled as a couple
    • 5 of 5 stars Value
    • 5 of 5 stars Location
    • 5 of 5 stars Sleep Quality
    • 5 of 5 stars Rooms
    • 5 of 5 stars Cleanliness
    • 5 of 5 stars Service
Was this review helpful? Yes 1
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Write a Review

225 people have reviewed this hotel

Traveler rating
    120
    67
    22
    10
    6
See reviews for
37
109
12
29
Rating summary
  • Location
    4.5 of 5 stars
  • Sleep Quality
    4.5 of 5 stars
  • Rooms
    4.5 of 5 stars
  • Service
    4.5 of 5 stars
  • Value
    4 of 5 stars
  • Cleanliness
    4.5 of 5 stars
Traveler tips help you choose the right room.   Room tips (21)
Date | Rating
  • English first
  • French first
  • German first
  • Italian first
  • Japanese first
  • Spanish first
  • Any
English first
New York, NY
Senior Contributor
26 reviews 26 reviews
15 hotel reviews
Reviews in 19 cities Reviews in 19 cities
17 helpful votes 17 helpful votes
5 of 5 stars Reviewed November 5, 2012

Highly recommend staying here. It's right across the park, with a short walk to the metro. The rooms are not of a stereotypical "European small" variety. Croissant + coffee is included if you're Marriott platinum. Paying full fare for a breakfast is not worth it, however - it's pretty overpriced then. If you walk 5 mins, there is a street called Calle de Montalbán with 4-5 restaurants as an alternative. Cafe Cibeles is really good.

Overall, I highly recommend staying here, very nice, clean, modern hotel.

Room Tip: The corner rooms seem bigger but they face a wall of a building next to the hotel. Didn't bother...
See more room tips
  • Stayed October 2012, traveled as a couple
    • 3 of 5 stars Value
    • 5 of 5 stars Location
    • 4 of 5 stars Sleep Quality
    • 5 of 5 stars Rooms
    • 5 of 5 stars Cleanliness
    • 5 of 5 stars Service
Was this review helpful? Yes
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
La Canada Flintridge, California
Top Contributor
104 reviews 104 reviews
29 hotel reviews
Reviews in 37 cities Reviews in 37 cities
34 helpful votes 34 helpful votes
5 of 5 stars Reviewed November 1, 2012

We stayed here one night at the end of a five-week trip, arriving in the rain and leaving at 6:45 a.m. The young lady at the desk was very warm and welcoming. The porter was gone when we arrived but returned in time to take our luggage to our room. He offered us restaurant recommendations but we did not want to go out. The bartender was very nice, brought us food and wine. Dinner at 8:30 was too late for us as we were very tired, so we enjoyed our snack in the bar which sufficed for dinner. The room was very comfortable, we were awakened as requested, breakfast was brought to our room at 5:45 and we left in time to get our plane to the U.S. The ultra modern decor in the lobby of the historic building seemed jarring at first, but our room was well-equipped, bathroom had separate tub and shower, double basins, all very nice. We will stay at this hotel again if we are in Madrid.

Room Tip: We had room 404 and it was excellent.
See more room tips
  • Stayed October 2012, traveled as a couple
    • 5 of 5 stars Value
    • 5 of 5 stars Location
    • 5 of 5 stars Sleep Quality
    • 5 of 5 stars Rooms
    • 5 of 5 stars Cleanliness
    • 5 of 5 stars Service
Was this review helpful? Yes 1
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Paris, France
Senior Contributor
33 reviews 33 reviews
31 hotel reviews
Reviews in 28 cities Reviews in 28 cities
32 helpful votes 32 helpful votes
5 of 5 stars Reviewed October 23, 2012

I love:
- the location, walkable to museums, old town, shopping and just across from retiro park
- the stylish contemporary decoration in a wonderful historical building
- Laura the housekeeper for her great job she did, rooms perfectly neat
- Molton Brown toiletries in bathrooms
- Breakfast buffet with excellent products

I liked less:
- WiFi not free in rooms

Room Tip: corner room with great views
See more room tips
  • Stayed October 2012, traveled on business
    • 5 of 5 stars Value
    • 5 of 5 stars Location
    • 4 of 5 stars Sleep Quality
    • 5 of 5 stars Rooms
    • 5 of 5 stars Cleanliness
    • 5 of 5 stars Service
Was this review helpful? Yes
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Senior Contributor
27 reviews 27 reviews
13 hotel reviews
Reviews in 20 cities Reviews in 20 cities
16 helpful votes 16 helpful votes
3 of 5 stars Reviewed October 21, 2012 via mobile

The location is great and the building is beautiful. The staff is very unwelcoming and have no desire to be nice or graceful. There is no concierge, and the staff are clueless of the city, restaurants and entertainment. Asked twice for help with a reservation in a restaurant, after 245 minutes decided to make it myself. The decor of the rooms is like it came from Ikea, good looking, but very cheap. The rug is old and dirty. Fr a four or three star hotel I would have rated it better. But if they claim 5 starts and they charge for it, they should give 5 start service, clean rooms, and good furniture.

Stayed October 2012, traveled as a couple
Was this review helpful? Yes 2
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Ajax, Canada
Senior Contributor
36 reviews 36 reviews
12 hotel reviews
Reviews in 19 cities Reviews in 19 cities
17 helpful votes 17 helpful votes
4 of 5 stars Reviewed October 6, 2012

Hotel ideally situated if plan is to visit old Madrid and local areas. Staff very helpful in recommending where to eat and visit. Rooms decorated a bit too modern given the history of the building but very very comfortable.

Front bar area much too dark and uninviting, feels like it was just thrown in and not planned out and does not match rest of hotel.

Will definitely return

Stayed September 2012, traveled with family
Was this review helpful? Yes
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Brisbane, Australia
Reviewer
5 reviews 5 reviews
Reviews in 4 cities Reviews in 4 cities
3 helpful votes 3 helpful votes
2 of 5 stars Reviewed October 3, 2012

We stayed here for 4 nights in September and although the hotel is lovely in regards to decor and location we had an unfortunate discussion with management regarding customer service. They provide free access to their spa and free wifi in the lobby and restaurant but charge the customer for wifi in their rooms.

We requested free wifi in our rooms as we were staying for a long period and the room was over $300AUD per night and they would not comply. They insultingly offered us one hour free. We have stayed in tiny hotels in rural spain for 35 euro and they could supply free wifi but apparently AS Palacio do not feel this service should be included. Instead every time you wanted to access the internet you had to go downstairs and sit in the lobby or the bar to do so.

Poor service AC, shame on you.

  • Stayed September 2012, traveled as a couple
    • 2 of 5 stars Value
    • 5 of 5 stars Location
    • 4 of 5 stars Sleep Quality
    • 5 of 5 stars Rooms
    • 5 of 5 stars Cleanliness
    • 4 of 5 stars Service
Was this review helpful? Yes 2
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.

Been to AC Palacio del Retiro, Autograph Collection? Share your experiences!

Write a Review Add Photos & Videos

Additional Information about AC Palacio del Retiro, Autograph Collection

Also Known As:
Ac Palacio Del Retiro, Autograph Collection Hotel
Ac Palacio Del Retiro, Autograph Collection Hotel Madrid
Ac Hotels Madrid
Ac Hotel Madrid
Address: Alfonso XII 14, 28014 Madrid, Spain
Phone Number:
Location: Spain > Community of Madrid > Madrid
Amenities:
Bar / Lounge Business Center with Internet Access Fitness Center with Gym / Workout Room Free High Speed Internet ( WiFi ) Restaurant Room Service Shuttle Bus service Suites Wheelchair access
Hotel Style:
#4 Romantic Hotel in Madrid
#49 Luxury Hotel in Madrid
#110 Family Hotel in Madrid
Price Range (Based on Average Rates): $$$
Hotel Class:5 star — AC Palacio del Retiro, Autograph Collection 5*
Reservation Options:
TripAdvisor is proud to partner with Booking.com, Orbitz, Marriott, Priceline, Expedia, Tingo, Hotels.com, TripOnline SA, Travelocity, HotelsClick, Agoda, Venere and Otel so you can book your AC Palacio del Retiro, Autograph Collection reservations with confidence. We help millions of travelers each month to find the perfect hotel for both vacation and business trips, always with the best discounts and special offers.

Owners: What's your side of the story?

If you own or manage AC Palacio del Retiro, Autograph Collection, register now for free tools to enhance your listing, attract new reviews, and respond to reviewers.