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“Great location” 5 of 5 stars
Review of AC Palacio del Retiro, Autograph Collection

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AC Palacio del Retiro, Autograph Collection
5.0 of 5 Hotel   |   Alfonso Xii Street, 14, 28014 Madrid, Spain (Paseo del Prado)   |  
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Ranked #76 of 453 Hotels in Madrid
Certificate of Excellence
Phoenix, Arizona
Level Contributor
17 reviews
4 hotel reviews
common_n_hotel_reviews_1bd8 16 helpful votes
“Great location”
5 of 5 stars Reviewed November 5, 2012

Loved, loved, loved this hotel. Perfect location and just the right size. We enjoy staying in hotels with a past. The front desk staff was very attentive and always knew our names as we were coming and going.

  • Stayed September 2012, traveled as a couple
    • 5 of 5 stars Value
    • 5 of 5 stars Location
    • 5 of 5 stars Sleep Quality
    • 5 of 5 stars Rooms
    • 5 of 5 stars Cleanliness
    • 5 of 5 stars Service
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This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
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337 reviews from our community

Traveler rating
    178
    103
    32
    17
    7
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60
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37
Rating summary
  • Location
    4.5 of 5 stars
  • Sleep Quality
    4.5 of 5 stars
  • Rooms
    4.5 of 5 stars
  • Service
    4.5 of 5 stars
  • Value
    4 of 5 stars
  • Cleanliness
    4.5 of 5 stars
Traveler tips help you choose the right room.   Room tips (40)
Date | Rating
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  • French first
  • German first
  • Hebrew first
  • Italian first
  • Japanese first
  • Portuguese first
  • Spanish first
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English first
New York, NY
Level Contributor
37 reviews
14 hotel reviews
common_n_hotel_reviews_1bd8 23 helpful votes
5 of 5 stars Reviewed November 5, 2012

Highly recommend staying here. It's right across the park, with a short walk to the metro. The rooms are not of a stereotypical "European small" variety. Croissant + coffee is included if you're Marriott platinum. Paying full fare for a breakfast is not worth it, however - it's pretty overpriced then. If you walk 5 mins, there is a street called Calle de Montalbán with 4-5 restaurants as an alternative. Cafe Cibeles is really good.

Overall, I highly recommend staying here, very nice, clean, modern hotel.

Room Tip: The corner rooms seem bigger but they face a wall of a building next to the hotel. Didn't bother...
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  • Stayed October 2012, traveled as a couple
    • 3 of 5 stars Value
    • 5 of 5 stars Location
    • 4 of 5 stars Sleep Quality
    • 5 of 5 stars Rooms
    • 5 of 5 stars Cleanliness
    • 5 of 5 stars Service
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This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
La Canada Flintridge, California
Level Contributor
130 reviews
33 hotel reviews
common_n_hotel_reviews_1bd8 41 helpful votes
5 of 5 stars Reviewed November 1, 2012

We stayed here one night at the end of a five-week trip, arriving in the rain and leaving at 6:45 a.m. The young lady at the desk was very warm and welcoming. The porter was gone when we arrived but returned in time to take our luggage to our room. He offered us restaurant recommendations but we did not want to go out. The bartender was very nice, brought us food and wine. Dinner at 8:30 was too late for us as we were very tired, so we enjoyed our snack in the bar which sufficed for dinner. The room was very comfortable, we were awakened as requested, breakfast was brought to our room at 5:45 and we left in time to get our plane to the U.S. The ultra modern decor in the lobby of the historic building seemed jarring at first, but our room was well-equipped, bathroom had separate tub and shower, double basins, all very nice. We will stay at this hotel again if we are in Madrid.

Room Tip: We had room 404 and it was excellent.
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  • Stayed October 2012, traveled as a couple
    • 5 of 5 stars Value
    • 5 of 5 stars Location
    • 5 of 5 stars Sleep Quality
    • 5 of 5 stars Rooms
    • 5 of 5 stars Cleanliness
    • 5 of 5 stars Service
Was this review helpful? Yes 1
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Paris, France
Level Contributor
31 reviews
29 hotel reviews
common_n_hotel_reviews_1bd8 33 helpful votes
5 of 5 stars Reviewed October 23, 2012

I love:
- the location, walkable to museums, old town, shopping and just across from retiro park
- the stylish contemporary decoration in a wonderful historical building
- Laura the housekeeper for her great job she did, rooms perfectly neat
- Molton Brown toiletries in bathrooms
- Breakfast buffet with excellent products

I liked less:
- WiFi not free in rooms

Room Tip: corner room with great views
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  • Stayed October 2012, traveled on business
    • 5 of 5 stars Value
    • 5 of 5 stars Location
    • 4 of 5 stars Sleep Quality
    • 5 of 5 stars Rooms
    • 5 of 5 stars Cleanliness
    • 5 of 5 stars Service
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This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Level Contributor
39 reviews
25 hotel reviews
common_n_hotel_reviews_1bd8 26 helpful votes
3 of 5 stars Reviewed October 21, 2012 via mobile

The location is great and the building is beautiful. The staff is very unwelcoming and have no desire to be nice or graceful. There is no concierge, and the staff are clueless of the city, restaurants and entertainment. Asked twice for help with a reservation in a restaurant, after 245 minutes decided to make it myself. The decor of the rooms is like it came from Ikea, good looking, but very cheap. The rug is old and dirty. Fr a four or three star hotel I would have rated it better. But if they claim 5 starts and they charge for it, they should give 5 start service, clean rooms, and good furniture.

Stayed October 2012, traveled as a couple
Was this review helpful? Yes 2
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Ajax, Canada
Level Contributor
49 reviews
14 hotel reviews
common_n_hotel_reviews_1bd8 25 helpful votes
4 of 5 stars Reviewed October 6, 2012

Hotel ideally situated if plan is to visit old Madrid and local areas. Staff very helpful in recommending where to eat and visit. Rooms decorated a bit too modern given the history of the building but very very comfortable.

Front bar area much too dark and uninviting, feels like it was just thrown in and not planned out and does not match rest of hotel.

Will definitely return

Stayed September 2012, traveled with family
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Brisbane, Australia
Level Contributor
10 reviews
common_n_hotel_reviews_1bd8 6 helpful votes
2 of 5 stars Reviewed October 3, 2012

We stayed here for 4 nights in September and although the hotel is lovely in regards to decor and location we had an unfortunate discussion with management regarding customer service. They provide free access to their spa and free wifi in the lobby and restaurant but charge the customer for wifi in their rooms.

We requested free wifi in our rooms as we were staying for a long period and the room was over $300AUD per night and they would not comply. They insultingly offered us one hour free. We have stayed in tiny hotels in rural spain for 35 euro and they could supply free wifi but apparently AS Palacio do not feel this service should be included. Instead every time you wanted to access the internet you had to go downstairs and sit in the lobby or the bar to do so.

Poor service AC, shame on you.

  • Stayed September 2012, traveled as a couple
    • 2 of 5 stars Value
    • 5 of 5 stars Location
    • 4 of 5 stars Sleep Quality
    • 5 of 5 stars Rooms
    • 5 of 5 stars Cleanliness
    • 4 of 5 stars Service
Was this review helpful? Yes 2
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
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Additional Information about AC Palacio del Retiro, Autograph Collection

Address: Alfonso Xii Street, 14, 28014 Madrid, Spain
Location: Spain > Community of Madrid > Madrid > Paseo del Prado
Amenities:
Bar / Lounge Business Center with Internet Access Fitness Center with Gym / Workout Room Free High Speed Internet ( WiFi ) Restaurant Room Service Suites Wheelchair access
Hotel Style:
#52 Luxury Hotel in Madrid
#61 Family Hotel in Madrid
#82 Romantic Hotel in Madrid
#92 Business Hotel in Madrid
Price Range (Based on Average Rates): $$$
Hotel Class:5 star — AC Palacio del Retiro, Autograph Collection 5*
Number of rooms: 50
Official Description (provided by the hotel):
Palatial home built in the beginning of the 20th century converted into a discreet 50 room luxury hotel. Unique building protected by National Heritage status where you can enjoy the pleasure of resting in one of the historic buildings of the centre of the city, located in front of the famous Retiro Park and close to the Paseo de Recoletos. It occupies the centre of the magical Art Triangle, Prado Museum, the Thyssen-Bornemisza Collection and Reina Sofia National Art Museum. Ideally located in the centre of the cultural, financial and business area. A full service business centre, counting with 5 meeting rooms of different sizes equipped with internet WIFI system makes of the AC Hotel Palacio del Retiro, Autograph Collection the ideal venue for holding meetings, conferences and celebrations. ... more   less 
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Also Known As:
Ac Palacio Del Retiro, Autograph Collection Hotel Madrid
Ac Hotels Madrid
Ac Hotel Madrid

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