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“Great Staff, Great location, Great Price” 5 of 5 stars
Review of Hotel Convencion

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Hotel Convencion
4.0 of 5 Hotel   |   C/ O'Donnell 53, 28009 Madrid, Spain (Salamanca)   |  
Hotel amenities
Ranked #264 of 458 Hotels in Madrid
Salt Lake City, UT
Top Contributor
65 reviews 65 reviews
18 hotel reviews
Reviews in 29 cities Reviews in 29 cities
38 helpful votes 38 helpful votes
“Great Staff, Great location, Great Price”
5 of 5 stars Reviewed 4 days ago NEW

This hotel is just a block from El Palacio deportes now called the Barclay Center where many concerts and events are held. It is also just 2 blocks from the Goyo metro station which is only 4 stops from Plaza de Sol metro stop, in the heart of Madrid. The lobby is impressive, the rooms cute but retro. Don't be discouraged by the hard beds, that's just how beds are in Spain and much of Europe. The staff were very friendly and always helpful at all hours, day or night. The price was a steal for all this hotel had to offer. We got a triple for a couple nights without the breakfast included. There is also a Corte Ingles next to the Barclay Center just a block away. As well as only a 5 Euro bus ride to and from the airport just a half block down the street. They do put your luggage on a conveyor belt upon arrival, which I have never had any where in the world before. Just go with it, consider it less to carry. I think it's how the prevent additional unpaid guests in rooms, but you can't just drag your luggage in on your own. I will stay here again next year for sure!

Room Tip: If you are a light sleeper ask for a room away from O'Donnell avenue is best, Even in winter we...
See more room tips
  • Stayed December 2014, traveled with friends
    • 5 of 5 stars Value
    • 5 of 5 stars Location
    • 5 of 5 stars Service
Was this review helpful? Yes
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
juanmiguelromero, Gerente at Hotel Convencion, responded to this review, 3 days ago
Thanks for your interest in our hotel and also for your comments and suggestions, during your last stay in Madrid

We would also like to inform you that all the Convention Hotel Staff works day by day following the main objective of improving, not only our facilities, but also all the aspects regarding the attention and quality of our service, in order to satisfy all our customer might need.

Thanking you once again for your interest in the Convention Hotel and looking forward to wellcoming you back in the near future.


Sincerely yours.


Juan M. Romero
General Manager
Report response as inappropriate
This response is the subjective opinion of the management representative and not of TripAdvisor LLC.
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865 reviews from our community

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Rating summary
  • Location
    4 of 5 stars
  • Sleep Quality
    3.5 of 5 stars
  • Rooms
    3.5 of 5 stars
  • Service
    3.5 of 5 stars
  • Value
    3.5 of 5 stars
  • Cleanliness
    3.5 of 5 stars
Traveler tips help you choose the right room.   Room tips (54)
Date | Rating
  • Chinese (Traditional) first
  • Chinese (Simplified) first
  • Dutch first
  • English first
  • French first
  • German first
  • Italian first
  • Japanese first
  • Portuguese first
  • Russian first
  • Spanish first
  • Swedish first
  • Any
English first
2 reviews
Reviews in 2 cities Reviews in 2 cities
4 helpful votes 4 helpful votes
1 of 5 stars Reviewed 1 week ago

We have been treated like thieves, they asked us to pay for each day, everyday. I am used to pay for my services at the end of jurney. We have been locked outside of the room at 1 in the morning. We could'n get in until we payed in advance for the remaining two nights. At the reception, they used bad language, telling us that we are from Romania, therefore thieves.

Stayed November 2014, traveled with friends
Was this review helpful? Yes
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
juanmiguelromero, Gerente at Hotel Convencion, responded to this review, 6 days ago
Thanks for your interest in our hotel and also for your comments and suggestions, during your last stay in Madrid

We would also like to inform you that all the Convention Hotel Staff works day by day following the main objective of improving, not only our facilities, but also all the aspects regarding the attention and quality of our service, in order to satisfy all our customer might need.

Thanking you once again for your interest in the Convention Hotel and looking forward to wellcoming you back in the near future.


Sincerely yours.


Juan M. Romero
General Manager
Report response as inappropriate
This response is the subjective opinion of the management representative and not of TripAdvisor LLC.
Prague, Czech Republic
Reviewer
4 reviews 4 reviews
3 hotel reviews
Reviews in 4 cities Reviews in 4 cities
2 helpful votes 2 helpful votes
4 of 5 stars Reviewed 2 weeks ago

I stayed here for 2 nights. Room was old, but very clean, staff friendly, good breakfast. Location is convenien for visiting the city center sights. Just 5 minutes walking is park El Retiro. Had a nice stay at this hotel.

  • Stayed June 2014, traveled as a couple
    • 5 of 5 stars Location
    • 4 of 5 stars Rooms
    • 5 of 5 stars Service
Was this review helpful? Yes
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
juanmiguelromero, Gerente at Hotel Convencion, responded to this review, 2 weeks ago
Thanks for your interest in our hotel and also for your comments and suggestions, during your last stay in Madrid

We would also like to inform you that all the Convention Hotel Staff works day by day following the main objective of improving, not only our facilities, but also all the aspects regarding the attention and quality of our service, in order to satisfy all our customer might need.

Thanking you once again for your interest in the Convention Hotel and looking forward to wellcoming you back in the near future.


Sincerely yours.


Juan M. Romero
General Manager
Report response as inappropriate
This response is the subjective opinion of the management representative and not of TripAdvisor LLC.
2 reviews
4 of 5 stars Reviewed 4 weeks ago

Stayed here with a friend for 5 nights (b&b) and we got the refurbished rooms.
The rooms and the breakfast were basic and simple, but good. Therefore, it is most suitable for people who passing most of their day outdoors and need a nice place to sleep and eat breakfast.
The hotel staff was kind and helpful, for every question we had, they were there to answer and give their recommendations with a smile.

Room Tip: The inner rooms (not facing the street) are very quiet, but there is almost no sunlight there (relev...
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  • Stayed September 2014, traveled with friends
    • 4 of 5 stars Location
    • 5 of 5 stars Service
Was this review helpful? Yes
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
juanmiguelromero, Gerente at Hotel Convencion, responded to this review, 3 weeks ago
Thanks for your interest in our hotel and also for your comments and suggestions, during your last stay in Madrid

We would also like to inform you that all the Convention Hotel Staff works day by day following the main objective of improving, not only our facilities, but also all the aspects regarding the attention and quality of our service, in order to satisfy all our customer might need.

Thanking you once again for your interest in the Convention Hotel and looking forward to wellcoming you back in the near future.


Sincerely yours.


Juan M. Romero
General Manager
Report response as inappropriate
This response is the subjective opinion of the management representative and not of TripAdvisor LLC.
London, United Kingdom
2 reviews
Reviews in 2 cities Reviews in 2 cities
4 helpful votes 4 helpful votes
4 of 5 stars Reviewed 4 weeks ago

Read a few bad reviews on here prior to arriving but found this hotel to be friendly and welcoming. Room was a bit dated but very clean and nice to have 2 bottles of complimentary water in the fridge. Free wi-fi was a real plus point as so many hotels charge for this. Breakfast was satisfactory, with hot and cold items, one of the waiters was extremely grumpy but that was the only downside I can think of! Close walk to O'Donnell and Goya Metro stations and walking distance to the Retiro Park which is definitely worth a visit. Probably the best thing about this hotel for us was how close it was to the Barclaycard Center (we had tickets to see Enrique Iglesias). So nice at the end of the concert to not have to queue for trains/buses and be home in 2 minutes. Would definitely stay here again.

  • Stayed November 2014, traveled as a couple
    • 4 of 5 stars Location
    • 4 of 5 stars Cleanliness
    • 4 of 5 stars Service
Was this review helpful? Yes
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
juanmiguelromero, Gerente at Hotel Convencion, responded to this review, 4 weeks ago
Thanks for your interest in our hotel and also for your comments and suggestions, during your last stay in Madrid

We would also like to inform you that all the Convention Hotel Staff works day by day following the main objective of improving, not only our facilities, but also all the aspects regarding the attention and quality of our service, in order to satisfy all our customer might need.

Thanking you once again for your interest in the Convention Hotel and looking forward to wellcoming you back in the near future.


Sincerely yours.


Juan M. Romero
General Manager
Report response as inappropriate
This response is the subjective opinion of the management representative and not of TripAdvisor LLC.
Malaga
Senior Contributor
25 reviews 25 reviews
13 hotel reviews
Reviews in 16 cities Reviews in 16 cities
13 helpful votes 13 helpful votes
5 of 5 stars Reviewed November 11, 2014

Customer service is outstanding. Highly superior to the average quality in Spain! Everyone - cleaners, porters, waiters, reception staff took time to be polite and great each visitor. Rooms are a bit dated but so what. Everything worked very well, excellent water pressure for the shower and clean and comfortable. Bed comfortable. Excellent location and just a couple of minutes walk to Sports arena.

  • Stayed November 2014, traveled as a couple
    • 5 of 5 stars Location
    • 5 of 5 stars Sleep Quality
    • 5 of 5 stars Service
Was this review helpful? Yes
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
juanmiguelromero, Gerente at Hotel Convencion, responded to this review, November 13, 2014
Thanks for your interest in our hotel and also for your comments and suggestions, during your last stay in Madrid

We would also like to inform you that all the Convention Hotel Staff works day by day following the main objective of improving, not only our facilities, but also all the aspects regarding the attention and quality of our service, in order to satisfy all our customer might need.

Thanking you once again for your interest in the Convention Hotel and looking forward to wellcoming you back in the near future.


Sincerely yours.


Juan M. Romero
General Manager
Report response as inappropriate
This response is the subjective opinion of the management representative and not of TripAdvisor LLC.
London, United Kingdom
Senior Contributor
35 reviews 35 reviews
5 hotel reviews
Reviews in 14 cities Reviews in 14 cities
4 helpful votes 4 helpful votes
4 of 5 stars Reviewed November 11, 2014

As its name implies it is a large hotel geared for conventions or coach parties. On the plus side the staff are very friendly and efficient on the negative side you could be anywhere in the world on entering.
It is in a brilliant location allowing you to basically walk to most sites, or there is a metro close by. It is on the right side for the airport, taking less than 30 minutes door to door by Taxi.
We only used the hotel to sleep in, but found the rooms spacious, quiet and clean.
There are excellent cafes right next to the entrance that do superb light breakfasts or snacks, the one to the left of the entrance is very busy with Spanish business people popping in for coffee on their way to/from work, definitely try their tapas early evening with a glass of their house wine. Both are surprisingly cheap and very tasty.
Would thoroughly recommend as a base to explore Madrid.

  • Stayed May 2014, traveled as a couple
    • 5 of 5 stars Location
    • 5 of 5 stars Sleep Quality
    • 4 of 5 stars Service
Was this review helpful? Yes
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
juanmiguelromero, Gerente at Hotel Convencion, responded to this review, November 12, 2014
Thanks for your interest in our hotel and also for your comments and suggestions, during your last stay in Madrid

We would also like to inform you that all the Convention Hotel Staff works day by day following the main objective of improving, not only our facilities, but also all the aspects regarding the attention and quality of our service, in order to satisfy all our customer might need.

Thanking you once again for your interest in the Convention Hotel and looking forward to wellcoming you back in the near future.


Sincerely yours.


Juan M. Romero
General Manager
Report response as inappropriate
This response is the subjective opinion of the management representative and not of TripAdvisor LLC.
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Additional Information about Hotel Convencion

Address: C/ O'Donnell 53, 28009 Madrid, Spain
Location: Spain > Community of Madrid > Madrid > Salamanca
Amenities:
Bar / Lounge Business Center with Internet Access Restaurant Room Service Shuttle Bus service Suites Wheelchair access
Hotel Style:
Ranked #264 of 458 Hotels in Madrid
Price Range (Based on Average Rates): $
Hotel Class:4 star — Hotel Convencion 4*
Number of rooms: 790
Official Description (provided by the hotel):
Modern Commercial Hotel located 5 minutes from city center, 5 km from Chamartin train station & 8 km from Barajas Airport. ... more   less 
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