Stayed five nights. A super hotel. Staff are very friendly and and knowledegable. The bar is a nice area (but beware the smokers!).

The restaurant has some interesting dishes well presented. The room service menu is good and reasonably priced and prompt.

The only real thing missing is a pool, but there again you go to Madrid to see to sights.

I booked a 2 night stay at this property. It was highly rated on this
site and now I know why. It's on Gran Via which is a great location.
Gran Via was in close proximity to the musuems (i.e. Prado and Sofia Reina, Plaza Mayor, Plaza Puerte de Sol, etc) and other areas of interest. The hotel accomodations were great, my room had a balcony that faced Gran Via. The hotel is designed similar to the Westin W hotel style - maybe slightly less sleek but similar. The interior is very trendy - minimalistic and modern. The room size was good for two
ppl and had a nice loveseat, coffee table, work area, and nice bedding (with a pillow menu) and comfy bed. Best of all they have a library and free internet for guests - this is rare in European hotels so take advantage of it. The bar in the hotel is a nice place to hangout at night - has a DJ and great drinks. I would recomend this hotel for young couples and hip seasoned travelers. I wouldn't recommend this hotel if you're not into the minimalist trendy design
- meaning I'm not sure if grandma and grandpa would enjoy it. However during my stay there were many older guests checking in so it could be good for grandma as well depending on how hip they are. Either way, the rate per night is great and worth every penny. I highly recommend this hotel.

Tips on Madrid, it's one of the more affordable areas of Europe - you can find beer for 1.5 Euro and a half dozen tapas for 5 Euros. Near the hotel there's a place called Odre y Hogaza - it's cheap, clean and the locals dig it. Important note, the hotel is a few blocks away from the trendy gay district Chueza and there are tons of bars and restaurants in that area - think San Francisco. For the best paella try La Baraccas but make reservations early! Also in this areas is an indian tapas bar called Darbar - it's an interesting
take on Spanish Tapas and Indian. Finally for 15.5 Euros pp, you can take a red tour bus of the historic and modern districts. Have a wonderful trip and I hope this review helps!

Stayed three nights at Las Letras mid-May. Location could not be better - short walk to Prado and nearby museums, many cafes right outside, Chueca just up the block. Hotel personnel booked restaurants and Flamenco show, were very helpful. Stayed in 513 - large king with five windows overlooking Gan Via and the cross street. Would stay again in a minute.

I found Madrid a difficult city to navigate but by the end of the weekend I decided that the hotel was in a great location (bar the few dodgy back streets nearby).

On arrival we were shown a room at the front and whilst it had lovely windows, the traffic on Gran Via was just too much, so we asked to change (no problem). Consequently the room facing the inner part of the building was much, much quieter but also a great deal darker. It didn't matter much given that we just slept and watched tv in the room.

And what a sleep...the bed had to be the comfiest hotel bed I have ever been in. And duvet instead of sheets..it always feels so much cleaner as no grubby blanket.

All in, I was very impressed with the decor and cleanliness. Right down to the extra bits in the bathroom..the toothbrush came in very handy as our luggage got lost for 24hours+.

The concierge were very helpful and for a short stay the hotel was comfortable and gave us what we wanted (free internet was invaluable).

The negative bits were the amount of rain we had and booking a table at Lhardy...don't go there, what a ripoff!!