I arrived early and my room was ready. The room was large for European standards and had access to a balcony. There were several English speaking channels on the tv and the free wifi worked great. Location is good and is convenient to shopping on Gran Via and around Puerta del Sol.

Stayed here 5 nights - everything was great, room was quiet and very clean, bed extremely comfortable, staff could not have been nicer. Location fabulous, could walk everywhere, metro, restaurants stores, etc. There was even a starbucks within 2 minute walk.
Would stay here again in a heartbeat.

I booked a reservation with this hotel last weekend from Saturday night through Monday night. My flight to Madrid was cancelled and I called the hotel the second I found out about it to tell them and they didnt refund my stay at all. They charged me the full amount for all 3 nights even though I gave them notice. The representative at the hotel also lied and told my travel agent that I hadn't told them the reason was due to a cancelled flight or else they would have "worked something out". I told their representative about a 100x the reason for the cancellation. I will never recommend this place.

My husband and I spent 6 nights in this hotel in mid November, visiting our son in Madrid. Our first stay was for 2 nights, we were leaving Madrid for a weekend and returning to Madrid and booked to stay at another "higher rated" hotel. Needless to say, we cancelled the other hotel and booked ourselves here again. The hotel is in a great location - central to everything. The rooms (we had 2 different rooms) were very comfortable - fairly large, great beds, nice decor and large bathrooms. I will say, the first room we had - 3rd floor facing the street, was loud. With our return, we had an inside room on the 5th floor - very quiet. The hotel bar and lounge area is very comfortable and the staff great. The hotel staff is also wonderful - helped us with lost luggage, restaurant recommendations and any other advice we sought. Highly recommend this hotel and would stay there again.