I booked a reservation with this hotel last weekend from Saturday night through Monday night. My flight to Madrid was cancelled and I called the hotel the second I found out about it to tell them and they didnt refund my stay at all. They charged me the full amount for all 3 nights even though I gave them notice. The representative at the hotel also lied and told my travel agent that I hadn't told them the reason was due to a cancelled flight or else they would have "worked something out". I told their representative about a 100x the reason for the cancellation. I will never recommend this place.

My husband and I spent 6 nights in this hotel in mid November, visiting our son in Madrid. Our first stay was for 2 nights, we were leaving Madrid for a weekend and returning to Madrid and booked to stay at another "higher rated" hotel. Needless to say, we cancelled the other hotel and booked ourselves here again. The hotel is in a great location - central to everything. The rooms (we had 2 different rooms) were very comfortable - fairly large, great beds, nice decor and large bathrooms. I will say, the first room we had - 3rd floor facing the street, was loud. With our return, we had an inside room on the 5th floor - very quiet. The hotel bar and lounge area is very comfortable and the staff great. The hotel staff is also wonderful - helped us with lost luggage, restaurant recommendations and any other advice we sought. Highly recommend this hotel and would stay there again.

We stayed 4 nights out of season in November at a cost of 112 euros a night. The hotel is newly refurbish but has lost most of its old charm except in the stairwell. The room we had was a reasonably size, good bathroom, and a very comfortable bed. Breakfast was expensive at 18 euros, even though it had a fair variety of things, so we only had it the first morning.

The internet is free but poor and we ended up logging on to the building across the street. Our room as the back of the hotel was noisy and there's no double glazing.

The location is very central and it's easy to walk to most of the major sights.

All in all, a pleasant experience and to be recommended so long at the rate is reasonable.

I spent three days there and I can confirm that everything has been fine.
Clean, good free Wi-Fi and the location is at walking distance to many interesting places.
In the room I liked Ikea's style lights and so much the poems on walls

Didn't tried breakfast nor dinner.