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“Excellent - very happy” 5 of 5 stars
Review of Hotel de las Letras

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Hotel de las Letras
4.0 of 5 Hotel   |   Gran Via, 11, 28013 Madrid, Spain   |  
Hotel amenities
Ranked #55 of 456 hotels in Madrid
Los Angeles, California, United States
2 reviews
Reviews in 2 cities Reviews in 2 cities
2 helpful votes 2 helpful votes
“Excellent - very happy”
5 of 5 stars Reviewed November 29, 2012

Stayed here 5 nights - everything was great, room was quiet and very clean, bed extremely comfortable, staff could not have been nicer. Location fabulous, could walk everywhere, metro, restaurants stores, etc. There was even a starbucks within 2 minute walk.
Would stay here again in a heartbeat.

  • Stayed November 2012, traveled solo
    • 5 of 5 stars Value
    • 5 of 5 stars Location
    • 5 of 5 stars Sleep Quality
    • 5 of 5 stars Rooms
    • 5 of 5 stars Cleanliness
    • 5 of 5 stars Service
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899 people have reviewed this hotel

Traveler rating
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Rating summary
  • Location
    5 of 5 stars
  • Sleep Quality
    4 of 5 stars
  • Rooms
    4.5 of 5 stars
  • Service
    4 of 5 stars
  • Value
    4 of 5 stars
  • Cleanliness
    4.5 of 5 stars
Traveler tips help you choose the right room.   Room tips (110)
Date | Rating
  • Danish first
  • Dutch first
  • English first
  • French first
  • German first
  • Italian first
  • Japanese first
  • Norwegian first
  • Portuguese first
  • Russian first
  • Spanish first
  • Swedish first
  • Any
English first
New York City, New York
2 reviews
Reviews in 2 cities Reviews in 2 cities
2 helpful votes 2 helpful votes
1 of 5 stars Reviewed November 26, 2012

I booked a reservation with this hotel last weekend from Saturday night through Monday night. My flight to Madrid was cancelled and I called the hotel the second I found out about it to tell them and they didnt refund my stay at all. They charged me the full amount for all 3 nights even though I gave them notice. The representative at the hotel also lied and told my travel agent that I hadn't told them the reason was due to a cancelled flight or else they would have "worked something out". I told their representative about a 100x the reason for the cancellation. I will never recommend this place.

  • Stayed November 2012, traveled as a couple
    • 1 of 5 stars Value
    • 1 of 5 stars Service
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Delasletras, Hotel Manager at Hotel de las Letras, responded to this review, November 28, 2012
Dear guest,
First of all thank you for your comments because they will help me to explain some questions about the issue you explain:
- When you made the reservation in our Hotel you choose and Advance Purchase Rate. This means than this rate is cheapest than usual (you get between a 15% and 10% of disccount) but the rate is non refundable and non changeable. These are the conditions and you accept them when you pay the reservation in advance, so if you are finally not able to come you will lose the money paid.
- In this case I recommend you to claim to the air company not to the hotel because we didn't take part in the fact you were not able to fly. We can send you the invoice if needed to claim.

Best regards,
MANUEL ANDREU
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This response is the subjective opinion of the management representative and not of TripAdvisor LLC.
Fairfield, Connecticut
1 review
5 of 5 stars Reviewed November 25, 2012

My husband and I spent 6 nights in this hotel in mid November, visiting our son in Madrid. Our first stay was for 2 nights, we were leaving Madrid for a weekend and returning to Madrid and booked to stay at another "higher rated" hotel. Needless to say, we cancelled the other hotel and booked ourselves here again. The hotel is in a great location - central to everything. The rooms (we had 2 different rooms) were very comfortable - fairly large, great beds, nice decor and large bathrooms. I will say, the first room we had - 3rd floor facing the street, was loud. With our return, we had an inside room on the 5th floor - very quiet. The hotel bar and lounge area is very comfortable and the staff great. The hotel staff is also wonderful - helped us with lost luggage, restaurant recommendations and any other advice we sought. Highly recommend this hotel and would stay there again.

Room Tip: Low floor, street side rooms can be loud.
See more room tips
  • Stayed November 2012, traveled as a couple
    • 5 of 5 stars Value
    • 5 of 5 stars Location
    • 4 of 5 stars Sleep Quality
    • 4 of 5 stars Rooms
    • 5 of 5 stars Cleanliness
    • 5 of 5 stars Service
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This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Hove, England, United Kingdom
Senior Contributor
24 reviews 24 reviews
13 hotel reviews
Reviews in 18 cities Reviews in 18 cities
12 helpful votes 12 helpful votes
4 of 5 stars Reviewed November 22, 2012

We stayed 4 nights out of season in November at a cost of 112 euros a night. The hotel is newly refurbish but has lost most of its old charm except in the stairwell. The room we had was a reasonably size, good bathroom, and a very comfortable bed. Breakfast was expensive at 18 euros, even though it had a fair variety of things, so we only had it the first morning.

The internet is free but poor and we ended up logging on to the building across the street. Our room as the back of the hotel was noisy and there's no double glazing.

The location is very central and it's easy to walk to most of the major sights.

All in all, a pleasant experience and to be recommended so long at the rate is reasonable.

  • Stayed November 2012, traveled as a couple
    • 4 of 5 stars Value
    • 5 of 5 stars Location
    • 4 of 5 stars Sleep Quality
    • 4 of 5 stars Rooms
    • 5 of 5 stars Cleanliness
    • 4 of 5 stars Service
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This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Milan, Italy
Senior Reviewer
6 reviews 6 reviews
Reviews in 5 cities Reviews in 5 cities
2 helpful votes 2 helpful votes
4 of 5 stars Reviewed November 17, 2012

I spent three days there and I can confirm that everything has been fine.
Clean, good free Wi-Fi and the location is at walking distance to many interesting places.
In the room I liked Ikea's style lights and so much the poems on walls

Didn't tried breakfast nor dinner.

  • Stayed November 2012, traveled on business
    • 5 of 5 stars Value
    • 5 of 5 stars Location
    • 3 of 5 stars Sleep Quality
    • 4 of 5 stars Rooms
    • 4 of 5 stars Cleanliness
    • 3 of 5 stars Service
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This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Miami, Florida
2 reviews
Reviews in 2 cities Reviews in 2 cities
1 helpful vote 1 helpful vote
4 of 5 stars Reviewed November 14, 2012

My fiance and I had the pleasure of staying at the Hotel de las Letras back in October of this year. All I can say is "Thank You". The room was super chic and very clean. The staff was super courteous and friendly. We traveled from the states and arrived in Madrid way before noon time, but the front desk staff was able to accommodate us without any problems. I definitely recommend this hotel.

  • Stayed October 2012, traveled as a couple
    • 5 of 5 stars Value
    • 5 of 5 stars Location
    • 4 of 5 stars Sleep Quality
    • 4 of 5 stars Rooms
    • 5 of 5 stars Cleanliness
    • 4 of 5 stars Service
Was this review helpful? Yes 1
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Edmonton, Canada
Reviewer
5 reviews 5 reviews
4 hotel reviews
Reviews in 4 cities Reviews in 4 cities
2 helpful votes 2 helpful votes
5 of 5 stars Reviewed November 5, 2012

Clean & modern. Perfect location for walking to major sights. Great staff - spoke good English and were very helpful with requests or advice. Really nice rooms - great bathroom, but if you're not travelling with your spouse/partner, be aware that it doesn't have a door that closes - just a panel that slides in front of the door frame. Wasn't a problem for my wife and I, but if you were staying with a friend, it might be a bit awkward.

As for Madrid advice:
-Do lots of walking, tons of stuff to see in the city centre.
-Definitely check out the Mercado de San Miguel. Amazing culinary experience.
-Use the metro to get to/from the airport or around town. Frequent trains and tons of stations all over town.

  • Stayed October 2012, traveled as a couple
    • 4 of 5 stars Value
    • 5 of 5 stars Location
    • 5 of 5 stars Sleep Quality
    • 4 of 5 stars Rooms
    • 5 of 5 stars Cleanliness
    • 5 of 5 stars Service
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Additional Information about Hotel de las Letras

Also Known As:
De Las Letras Hotel
De Las Letras Madrid
Hotel De Las Letras Madrid
Address: Gran Via, 11, 28013 Madrid, Spain
Location: Spain > Community of Madrid > Madrid
Amenities:
Bar / Lounge Business Center with Internet Access Fitness Center with Gym / Workout Room Free Breakfast Free High Speed Internet ( WiFi ) Restaurant Room Service Suites Wheelchair access
Hotel Style:
#34 Luxury Hotel in Madrid
#45 Romantic Hotel in Madrid
#45 Business Hotel in Madrid
#48 Family Hotel in Madrid
Price Range (Based on Average Rates): $$
Hotel Class:4 star — Hotel de las Letras 4*
Official Description (provided by the hotel):
The name Hotel De las Letras pays homage to the world of literature and to pictograms as the primeval elements of written language.The building is included in the city's heritage register and dates from 1917. It was created by architect Cesáreo Iradier as the home of the Count of Artaza, and was renovated for use as a hotel in 2005 by architects Virginia Figueras and Franco Corada.It comprises 109 rooms, the De las Letras Restaurant, Lounge Bar, BOCABLO, Ático de Las Letras, the Library, the Gym and the DL's Function Rooms.It is a four star hotel, part of the anima hotels group. ... more   less 
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