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“Great value for money” 5 of 5 stars
Review of Santa Ana Apartamentos

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Santa Ana Apartamentos
Nunez de Arce, 14, 28012 Madrid, Spain   |  
Hotel amenities
Ranked #33 of 339 Specialty lodging in Madrid
London, United Kingdom
1 review
“Great value for money”
5 of 5 stars Reviewed July 11, 2013

I was greeted with a warm handshake and a great introduction to the apartment and local area by the manager on duty. The apartment was clean and functional with lots of space. The location was excellent - conveniently located near to many bars and restaurants plus a stone’s throw from the dead centre of town. The area also felt very safe. The only issue was that there were no English speaking news channels on the TV (fortunately I wasn't there to watch TV) !!

Be aware – my room was very quiet but this was because I had no view from the window. The lift is in the middle of the floors so you have to go up or down a half-flight of stairs to use it! Also, not all staff speak English and my Spanish is dire!

I booked during one of the busiest times of the year for Madrid so all in all, for the price, a great place to stay.

Room Tip: The rooms at the front will have a fair bit of street noise and the otherones have no view but will...
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  • Stayed July 2013, traveled solo
    • 5 of 5 stars Value
    • 5 of 5 stars Location
    • 5 of 5 stars Sleep Quality
    • 4 of 5 stars Rooms
    • 5 of 5 stars Cleanliness
    • 4 of 5 stars Service
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84 people have reviewed this hotel

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Rating summary
  • Location
    5 of 5 stars
  • Sleep Quality
    4 of 5 stars
  • Rooms
    4 of 5 stars
  • Service
    4 of 5 stars
  • Value
    4 of 5 stars
  • Cleanliness
    4 of 5 stars
Traveler tips help you choose the right room.   Room tips (7)
Date | Rating
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  • English first
  • French first
  • Italian first
  • Polish first
  • Portuguese first
  • Russian first
  • Spanish first
  • Any
English first
Pocos de Caldas, MG
1 review
5 of 5 stars Reviewed July 1, 2013

The hostal is great and we have all the touristic information that we need. I recommend a lot! Excelent localization and good price. Very close to Plaza Mayor and a lot of restaurants and bars. You can go from the airport by metro. It's easy and cheap.

  • Stayed June 2013, traveled on business
    • 4 of 5 stars Value
    • 5 of 5 stars Location
    • 4 of 5 stars Sleep Quality
    • 5 of 5 stars Rooms
    • 5 of 5 stars Cleanliness
    • 5 of 5 stars Service
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This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
1 review
5 of 5 stars Reviewed June 26, 2013 via mobile

Overall great value for money. Perfect location very friendly and helpful staff.
Overall great value for money. Perfect location very friendly and helpful staff.
We got an interior room so it was quite. Wifi signal not great though as the apartment was on the basement. The room had everything needed for the stay although lack in daylight.
We were very happy and would definitely recommend it.

  • Stayed June 2013
    • 5 of 5 stars Value
    • 5 of 5 stars Location
    • 4 of 5 stars Rooms
    • 4 of 5 stars Cleanliness
    • 5 of 5 stars Service
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Philadelphia, Pennsylvania
Top Contributor
54 reviews 54 reviews
5 hotel reviews
Reviews in 24 cities Reviews in 24 cities
21 helpful votes 21 helpful votes
3 of 5 stars Reviewed June 26, 2013

The location is great, but it is not a hotel. It is an apartment and the staff is not always on duty. We checked in late due to our flight arriving late, and we were charged a late fee even though we told them in advance that we would be late. The shower leaked all over the floor and the handle on the kitchen door fell off when we opened the door and landed on my husbands foot. Ouch! The washing machine was very small and didn't work very well. There were no supplies provided...no soaps, shampoo, dish washing soap, detergent and very limited toilet paper. We had to go to the store to buy everything. We had to check out at 11 but didn't leave the city until evening. They did hold our luggage for us until 5:00 PM. They have free wifi. We did sleep 5 in the apartment and that was nice to have a place large enough for all of us.

  • Stayed June 2013, traveled with family
    • 3 of 5 stars Value
    • 5 of 5 stars Location
    • 3 of 5 stars Sleep Quality
    • 3 of 5 stars Rooms
    • 3 of 5 stars Cleanliness
    • 3 of 5 stars Service
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Los Gatos, California
1 review
4 of 5 stars Reviewed June 21, 2013

Very good location and at center of city, close pretty much to everything, we had family of eight and we are staying in one of their 2-bedroom apartment with very big facility room & two bath room. Wish there would be more tips for city for 1st time visitors. Anyway, overall we are satisfied with our needs and meet our expectation.

Room Tip: Good for big party to stay
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  • Stayed June 2013, traveled with family
    • 4 of 5 stars Value
    • 5 of 5 stars Location
    • 4 of 5 stars Sleep Quality
    • 4 of 5 stars Rooms
    • 4 of 5 stars Cleanliness
    • 3 of 5 stars Service
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Madison, Wisconsin
1 review
4 of 5 stars Reviewed June 16, 2013

Excellent location in the center of Madrid. We had four in room, and it would be great apartment for two. Clean. Noisy from the street life from about 11:00 pm. until about 4:00 a.m., but would stay there again.

  • Stayed June 2013, traveled with family
    • 4 of 5 stars Value
    • 4 of 5 stars Location
    • 3 of 5 stars Sleep Quality
    • 4 of 5 stars Rooms
    • 4 of 5 stars Cleanliness
    • 4 of 5 stars Service
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This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Sofia, Bulgaria
Senior Contributor
29 reviews 29 reviews
21 hotel reviews
Reviews in 21 cities Reviews in 21 cities
27 helpful votes 27 helpful votes
4 of 5 stars Reviewed June 11, 2013

Very good value for money! The apartments' location is great, in the heart of Madrid, 10 meters from the very nice plaza Santa Ana. There are a lot of bars and restaurants around. everything is walking distance - you don't need to use the metro which is also 2 min walking distance from the apartments.
The apartments themselves are different but very well equipped with wardrobes, full size oven, dishes, cutlery.. They are clean, spacious and comfortable. The bathrooms have hydro massage douche cabins.
The staff is very helpful!

BUT you need to ask whether the apartment is next to the bar. We were accommodated in a wonderful very spacious apartment with separate bedroom, but it was pretty noisy in the night because of the next bar. The next day we asked to change and we were given a smaller studio, but still very nice and comfortable.

The breakfast was also included in the price - fresh croissant with good espresso in the corner restaurant.

I definitely recommend Santa Ana apartments!

Room Tip: avoid the proximity of the bar, it could be very noisy
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  • Stayed June 2013, traveled as a couple
    • 4 of 5 stars Value
    • 5 of 5 stars Location
    • 4 of 5 stars Sleep Quality
    • 4 of 5 stars Rooms
    • 4 of 5 stars Cleanliness
    • 4 of 5 stars Service
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This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.

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Additional Information about Santa Ana Apartamentos

Address: Nunez de Arce, 14, 28012 Madrid, Spain
Location: Spain > Community of Madrid > Madrid
Hotel Style:
Ranked #33 of 339 Specialty lodging in Madrid
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