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Urban Hotel Madrid: Traveler Reviews

5.0 of 5
Carrera de San Jeronimo 34, 28014 Madrid, Spain
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Urban Hotel Madrid
Ranked #33 of 456 hotels in Madrid
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680 reviews from our community

Traveler rating
    358
    215
    70
    29
    8
See reviews for
Families
61
 
Couples
337
 
Solo
38
 
Business
102
 
Rating summary
  • Location
    5 of 5 stars
  • Sleep Quality
    4 of 5 stars
  • Rooms
    4 of 5 stars
  • Service
    4.5 of 5 stars
  • Value
    4 of 5 stars
  • Cleanliness
    4.5 of 5 stars
Date Rating
new york
Senior Contributor
28 reviews 28 reviews
17 hotel reviews
Reviews in 18 cities Reviews in 18 cities
57 helpful votes 57 helpful votes
“Nice hotel, trendy Soho feel- but cramped”
4 of 5 stars Reviewed December 10, 2012

The hotel is nice- very modern and the restaurant is good. I thought the fresh made cocktails at the Lobby bar were quite good. The front desk and staff are very friendly. The rooms however are VERY cramped. The location is fantastic though within easy walking distance to the Reina Sofia, Royal Palace, and many major shopping areas.

  • Stayed November 2012, traveled with family
    • 3 of 5 stars Value
    • 5 of 5 stars Location
    • 3 of 5 stars Sleep Quality
    • 3 of 5 stars Rooms
    • 4 of 5 stars Cleanliness
    • 4 of 5 stars Service
Was this review helpful? Yes
Ask scott g about Urban Hotel Madrid
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
DireccionDerbyHotels, Subdirector at Urban Hotel Madrid, responded to this review
December 24, 2012
Dear Guest.

First of all, I would like to thank you for expressing your opinions
About the services of our hotel during your stay.

The opinion of our clients is extremely important to us, as it makes us
Improve our services continually.

I thank you once more for your collaboration. I stay at your disposal.

I would like to have the opportunity to meet you in a future visit. I will
Personally make sure it is pleasant for you.

Yours sincerely,

Antonio Martin Ortega
Assistant Manager
Report response as inappropriate
This response is the subjective opinion of the management representative and not of TripAdvisor LLC.
London, United Kingdom
Contributor
18 reviews 18 reviews
15 hotel reviews
Reviews in 16 cities Reviews in 16 cities
14 helpful votes 14 helpful votes
“Perfect City Hotel”
4 of 5 stars Reviewed December 6, 2012

This hip designer type hotel is in a perfect location. Service was outstanding and we found the food to be very good also. The only caveat I would have is room size. We stayed in a suite which was not overtly large by suite standards. Could imagine regular rooms could be quite tight.
Overall would definitely recommend.

  • Stayed December 2012, traveled as a couple
    • 5 of 5 stars Value
    • 5 of 5 stars Location
    • 4 of 5 stars Sleep Quality
    • 3 of 5 stars Rooms
    • 4 of 5 stars Cleanliness
    • 5 of 5 stars Service
Was this review helpful? Yes 1
Ask nedwob123 about Urban Hotel Madrid
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
DireccionDerbyHotels, Subdirector at Urban Hotel Madrid, responded to this review
December 10, 2012
Dear Guest.

First of all, I would like to thank you for expressing your opinions
About the services of our hotel during your stay.

The opinion of our clients is extremely important to us, as it makes us
Improve our services continually.

I thank you once more for your collaboration. I stay at your disposal.

I would like to have the opportunity to meet you in a future visit. I will
Personally make sure it is pleasant for you.

Yours sincerely,

Antonio Martin Ortega
Assistant Manager
Report response as inappropriate
This response is the subjective opinion of the management representative and not of TripAdvisor LLC.
Metuchen, New Jersey
2 reviews
Reviews in 2 cities Reviews in 2 cities
1 helpful vote 1 helpful vote
“This is a Must Stay Place!”
5 of 5 stars Reviewed November 27, 2012

Just returned from a stay at the Hotel Urban, a hip, modern and sophisticated hotel with an unparalleled location in the heart of Madrid. Even more importantly, when my companion was robbed (pickpockets are rampant along the Paseo del Prado!) and lost her passport, credit cards and cash, the hotel staff were incredibly helpful and supportive. This is a boutique hotel where you are truly treated like family and your patronage is valued by everyone you encounter--from the parking attendant to the front desk manager to the bar tenders in the trendy, chic bar, to the restaurant staff. An absolutely wonderful hotel!

Room Tip: Ask for a Junior Suite. You won't regret the extra Euros!
See more room tips
  • Stayed November 2012, traveled as a couple
    • 5 of 5 stars Value
    • 5 of 5 stars Location
    • 5 of 5 stars Sleep Quality
    • 5 of 5 stars Rooms
    • 5 of 5 stars Cleanliness
    • 5 of 5 stars Service
Was this review helpful? Yes 1
Ask Fredro1948 about Urban Hotel Madrid
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
DireccionDerbyHotels, Subdirector at Urban Hotel Madrid, responded to this review
December 10, 2012
Dear Guest,

Thank you very much for posting such a good comment about the service and in general about the hotel.

All the staff is happy to read we are doing a good job and we have made you feel comfortable in your stay at hotel .

We hope to see you again.

Best regards,

Antonio Martin Ortega
Assistant Manager
Report response as inappropriate
This response is the subjective opinion of the management representative and not of TripAdvisor LLC.
London, United Kingdom
Senior Contributor
27 reviews 27 reviews
6 hotel reviews
Reviews in 3 cities Reviews in 3 cities
12 helpful votes 12 helpful votes
“Sunday brunch was amazing!”
5 of 5 stars Reviewed November 26, 2012

I had some of the best brunch in Madrid and ever: delicious, fresh, champagne, oysters, great value, great service. I would so go there again. Try it our on Sunday from around 11AM. :)

Traveller from London

  • Stayed November 2012, traveled as a couple
    • 5 of 5 stars Value
    • 5 of 5 stars Location
    • 5 of 5 stars Sleep Quality
    • 5 of 5 stars Rooms
    • 5 of 5 stars Cleanliness
    • 5 of 5 stars Service
Was this review helpful? Yes
See 7 more reviews by R S for Madrid
Ask R S about Urban Hotel Madrid
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
DireccionDerbyHotels, Subdirector at Urban Hotel Madrid, responded to this review
December 10, 2012
Dear Guest,

Thank you very much for posting such a good comment about the service and in general about the hotel.

All the staff is happy to...
Report response as inappropriate
This response is the subjective opinion of the management representative and not of TripAdvisor LLC.
UK
Contributor
20 reviews 20 reviews
20 hotel reviews
Reviews in 16 cities Reviews in 16 cities
5 helpful votes 5 helpful votes
“One night business stay”
4 of 5 stars Reviewed November 25, 2012

I booked this hotel for a one night business stay, as it had been recommended by some colleagues and I was not disappointed.

I ended up in a duplex room, which was massive and had a separate living area upstairs. This was very handy, given that the bed area downstairs was not overly spacious.

The wifi was a bit temperamental but the breakfast buffet was very good. The overall service was very good and the central location means that I would come back to this hotel again.

  • Stayed October 2012, traveled on business
    • 3 of 5 stars Value
    • 4 of 5 stars Location
    • 4 of 5 stars Sleep Quality
    • 4 of 5 stars Rooms
    • 4 of 5 stars Cleanliness
    • 3 of 5 stars Service
Was this review helpful? Yes
Ask BigBumpaGirl about Urban Hotel Madrid
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
DireccionDerbyHotels, subdirector at Urban Hotel Madrid, responded to this review
November 26, 2012
Dear Guest.

First of all, I would like to thank you for expressing your opinions
About the services of our hotel during your stay.

The opinion of our clients is extremely important to us, as it makes us
Improve our services continually.

I thank you once more for your collaboration. I stay at your disposal.

I would like to have the opportunity to meet you in a future visit. I will
Personally make sure it is pleasant for you.

Yours sincerely,

Antonio Martin Ortega
Assistant Manager
Report response as inappropriate
This response is the subjective opinion of the management representative and not of TripAdvisor LLC.
 
 
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Additional Information about Urban Hotel Madrid

Also Known As:
Madrid Urban Hotel
Hotel Urban Madrid
Address: Carrera de San Jeronimo 34, 28014 Madrid, Spain
Phone Number:
Region: Spain > Community of Madrid > Madrid
Amenities:
Bar/Lounge Business Center Fitness Center Pets Allowed Restaurant Room Service Shuttle Bus service Suites Swimming Pool Wheelchair access
Hotel Style:
#21 Business Hotels in Madrid
#21 Luxury Hotels in Madrid
#44 Family Hotels in Madrid
Price Range: $$$
Hotel Class:5 star (5*)
Official Description (provided by the hotel):
A grand luxury five-star hotel located in the very heart of Madrid, in the museum triangle formed by the Museo del Prado, the Thyssen-Bornemisza Museum and the Queen Sofia Foundation and just a few minutes away from Paseo del Prado, Puerta del Sol and El Retiro park.Located in a newly constructed building in the heart of the financial, political, commercial and cultural centre of Madrid, the Hotel Urban won't fail to catch your interest.With a marked Art-Deco style and opting for avant-garde architecture, the Hotel Urban is a boutique hotel from the 21st century, urban, design and ideal for exacting lovers of luxury who shy from conventionality. A charming, modern design hotel that has already become a point of reference. It stands out not only in the hotel panorama but also among Madrid's dining establishments and nighttime entertainment venues thanks to Europa Decó and the Glass Bar.Services102 guest rooms: 78 superior rooms, 10 junior suite duplex, 5 junior suites, 8 suites, and 1 duplex loft suiteEuropa Decó gastronomic restaurantGlass Bar oyster barLa Terraza del Urban cocktail barEl Cielo del UrbanBreakfast buffetBreakfast until 1.00 pm24-hour room service and mini-barWi-Fi in all areasBusiness centreFunction rooms and spaces for events: Nagha room, Khemer room, Nefer room, Egyptian Museum, lobby/atrium, terrace-pool and suite 132Outdoor swimming pool and solariumGymEgyptian MuseumCollection of ancient artParkingLaundry and ironing serviceDisabled accessSmall dogs allowed ... more   less 
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Urban Hotel Madrid
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