Just returned from a stay at the Hotel Urban, a hip, modern and sophisticated hotel with an unparalleled location in the heart of Madrid. Even more importantly, when my companion was robbed (pickpockets are rampant along the Paseo del Prado!) and lost her passport, credit cards and cash, the hotel staff were incredibly helpful and supportive. This is a boutique hotel where you are truly treated like family and your patronage is valued by everyone you encounter--from the parking attendant to the front desk manager to the bar tenders in the trendy, chic bar, to the restaurant staff. An absolutely wonderful hotel!