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“Central location but staff lacked warmth” 4 of 5 stars
Review of Vincci Centrum

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Vincci Centrum
4.0 of 5 Hotel   |   Cedaceros 4, 28014 Madrid, Spain (Centro)   |  
Hotel amenities
Ranked #241 of 453 Hotels in Madrid
Barton-upon-Humber, United Kingdom
Top Contributor
64 reviews 64 reviews
30 hotel reviews
Reviews in 27 cities Reviews in 27 cities
35 helpful votes 35 helpful votes
“Central location but staff lacked warmth”
4 of 5 stars Reviewed September 17, 2012

This hotel was good value when staying for 4 nights. The hotel was clean and tidy, breakfast was adequate but the staff appeared cold and distant which spoilt the overall experience. A pity as with better people the hotel would be more popular.

Room Tip: I was on the 4th floor which was good as there was minimal traffice noise. There wasn't a pool o...
See more room tips
  • Stayed September 2012, traveled on business
    • 4 of 5 stars Value
    • 4 of 5 stars Location
    • 4 of 5 stars Sleep Quality
    • 4 of 5 stars Rooms
    • 4 of 5 stars Cleanliness
    • 3 of 5 stars Service
Was this review helpful? Yes 1
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
GemmadeVincci, Community Manager at Vincci Centrum, responded to this review, October 22, 2012
Dear guest,
Thank you very much for choosing Vincci Hotels and publishing your comments regarding your stay in our establishment. We are pleased to know that you were satisfied with our cleaning and breakfast services. Surely, our guest´s satisfaction is our reason to be and what we work for every day in our chain.
We regret, however, that you felt that our staff´s attention was cold and distant. All of our staff are staff are known for providing a fully attentive service, that is both professional, and friendly with the aim of providing our guests with a perfect stay, so we apologize if you felt in your case it was not entirely like this.
We will bear close in mind your feedback as surely it will help us to continue to improve the service we offer our guests.
We are at your entire disposal for whatever you may need.
Warmest regards,
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This response is the subjective opinion of the management representative and not of TripAdvisor LLC.
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470 reviews from our community

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Rating summary
  • Location
    4.5 of 5 stars
  • Sleep Quality
    4 of 5 stars
  • Rooms
    3.5 of 5 stars
  • Service
    4 of 5 stars
  • Value
    4 of 5 stars
  • Cleanliness
    4 of 5 stars
Traveler tips help you choose the right room.   Room tips (22)
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English first
Singapore, Singapore
Contributor
11 reviews 11 reviews
5 hotel reviews
Reviews in 10 cities Reviews in 10 cities
7 helpful votes 7 helpful votes
4 of 5 stars Reviewed September 16, 2012

The hotel is at the corner of a cross road so it may not appeal to light sleepers. But since it's located at a pretty central area, so it's convenient to get around the city.

I love the modern look of its room and lift. My room is clean and the staffs are pretty friendly to give me directions to the nearby places.

  • Stayed November 2011, traveled with family
    • 4 of 5 stars Value
    • 5 of 5 stars Location
    • 3 of 5 stars Sleep Quality
    • 4 of 5 stars Rooms
    • 5 of 5 stars Cleanliness
    • 4 of 5 stars Service
Was this review helpful? Yes 1
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
GemmadeVincci, Community Manager at Vincci Centrum, responded to this review, October 15, 2012
Dear guest,
Thank you very much for choosing Vincci Hotels and sending your feedback. We are pleased to know that your stay with us met your expectations and that our location, staff and facilities were all to your liking. We will pass along your expectations to the entire hotel staff. That you had a good experience with us is our greatest satisfaction and what motivates us to continue working hard so that our guest´s stay in our hotels continues to be pleasant and enjoyable.
We regret, however, that you were not entirely happy with the hotel´s soundproofing and would like you to know that we take note of each and every guest´s observations, complaints, suggestions and comments always with the aim of improving.
Ultimately, we work to satisfy our guests and their opinions are what always guide us in doing so.
Warmest regards,
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This response is the subjective opinion of the management representative and not of TripAdvisor LLC.
Dallas, Texas
1 review
1 helpful vote 1 helpful vote
3 of 5 stars Reviewed June 30, 2012

We arrived at this hotel at 11am and we were told that the room was not cleaned yet and we would have to wait until 2pm to get the room! This was bad considering we just got off an international flight to Madrid and just wanted to rest, not go out into the city. We were offered nothing for this wait to get the room, not even a bottle of water at the bar!
Our room was facing the street and was kinda loud at night. The worst thing was that we did not discover there was free WiFi until the last day of our stay. They offer internet access for 9Euro / day in room and we thought that included WiFi but it did not. So ask for a WiFi code at the front desk if you do stay there. Room was clean and very modern. Beds are really hard!
Location is great, but the service could be much better for a four star establishment.

  • Stayed June 2012, traveled as a couple
    • 3 of 5 stars Value
    • 5 of 5 stars Location
    • 1 of 5 stars Sleep Quality
    • 3 of 5 stars Rooms
    • 4 of 5 stars Cleanliness
    • 2 of 5 stars Service
Was this review helpful? Yes 1
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
GemmadeVincci, Community Manager at Vincci Centrum, responded to this review, August 29, 2012
Dear guest,
Thank you for taking the time to write your opinions and comments regarding your stay in our hotel. We are pleased to know that our location was to your liking, but regret that your expectations were not met. In this regard we would like you to know that we will bear close in mind your suggestions with the goal of continuing to improve the service we offer our guests.
Regarding check-in, we are sorry that it was not possible to do it earlier. The established time for checking-in is 14:00 and prior check-ins are always done depending upon availability. However, those guests who would like to make sure that they have available a room before 14:00 during reservation provided that they pay an additional fee.
We would likewise like to note that those guests who do not like the room they are assigned can mention it and so long as it is possible our staff will always try to offer them a change of room, at all times trying to make sure their stay is pleasant and comfortable.
Lastly we would like to clarify that we do have a free Wifi service available on the ground and first floor of the hotel as well as a free cable connection in the rooms. Further we offer pay for use Wifi on the floors with rooms.
We are available for anything you may need.
Warmest regards,
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Perth, Australia
Senior Contributor
21 reviews 21 reviews
18 hotel reviews
Reviews in 17 cities Reviews in 17 cities
21 helpful votes 21 helpful votes
1 of 5 stars Reviewed June 8, 2012

This hotel appears modern at first however the hotel has a strange layout unless staying in a room that faces the street. Our first room was directly next to the elevator door. We weren't too keen on having that room so we immediately asked to swap rooms. The lady was not friendly and she made it seem like I had done something wrong. The next room was very warm until we realised late at night that the heater in the bathroom was on and couldn't be turned off! After calling the reception, they sent an employee to look at it, however he couldn't speak English! They called me later saying they turned the heater off for the whole hotel which we found out wasn't true. The next morning after an uncomfortable night's sleep we complained to the reception again and, again no one could speak English until the manager came. I'll say he was quite helpful and apologetic and gave us another new room (3rd one) which was one of the street front ones. The hotel is quite modern but I can tell it has been renovated on the surface and they have added such as things as new lights, bedding, tiles, etc. The location is quite good. It would be better if they had more English speaking staff and the staff took guests concerns more seriously and not as if they are annoying.

  • Stayed May 2012, traveled as a couple
    • 4 of 5 stars Value
    • 4 of 5 stars Location
    • 2 of 5 stars Sleep Quality
    • 3 of 5 stars Rooms
    • 3 of 5 stars Cleanliness
    • 1 of 5 stars Service
Was this review helpful? Yes
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
GemmadeVincci, Community Manager at Vincci Centrum, responded to this review, October 16, 2012
Dear guest,
Thank you very much for choosing Vincci Hotels and sending your comments and feedback regarding our service and facilities. We are pleased to know that you were satisfied with our location, but deeply regret that your stay with us did not meet your expectations. Because of this we would like you to know that we take note of every observation, complain and suggestion we receive, always with the aim of improving.
We would like to clarify, however, that all of our reception staff do speak English, Spanish and other languages.
We would also like to mention that our hotel that our hotel takes call of all guest requests and in those cases were the room is not to the guest´s liking, they are offered a change of room with the goal that their stay will be satisfactory, as we did for you.
Lastly we would like to note with respect to our climate control system that the hotel presets different air conditioning or heating settings depending on the outside air temperature and the preferences of the majority of our guests. The rooms have available as well individual climate control systems so that guests can individually adjust the temperature of their room in accordance with their tastes and the hotel´s pre established climate settings. In any case, those guests who are not comfortable with their room´s temperature and have difficulties adjusting it can mention it at reception and our staff will assist them.
Ultimately we work to satisfy our guests and their opinions are what always guide us.
Warmest regards.
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This response is the subjective opinion of the management representative and not of TripAdvisor LLC.
Bethlehem, Pennsylvania
Senior Contributor
40 reviews 40 reviews
20 hotel reviews
Reviews in 27 cities Reviews in 27 cities
64 helpful votes 64 helpful votes
3 of 5 stars Reviewed May 25, 2012

I was put up at the Vincci Centrum for a short conference in Madrid and overall had a relatively enjoyable experience but one that left me with mixed emotions. The hotel is in a nice location, just a short walk from Puerta del Sol, Santa Ana square, the Prado Museum area, and Retiro Park. The staff was very nice and welcoming, doing such things as making dinner reservations at a nice place nearby and being very polite and helpful during the tasty breakfast buffet.

In talking to other guests who attended my conference and stayed at this hotel, the rooms seemed to entail a bit of a tradeoff. There appear to be some rooms such as mine which feel quite spacious and have nice natural light, but are facing the busy street and are honestly quite noisy with street noise. I had an important presentation one morning and was up half the night before due to the noise from traffic, horns and sirens, and the jarring click-clack of cars frequently running over what must be a loose manhole cover. I'm usually a deep sleeper, but falling asleep took so long that at 1:30am I was *this* close to going down to the lobby to try to get a quieter room to get some rest before my important 9am presentation (for which I faced the double whammy of being jetlagged for anyway). In talking with other guests, it seems that the rooms off the street are much quieter, but feel smaller and darker. So depending on your preferences, be aware of this fact. Also, in my own experience and in talking to other guests, the in-room internet connection was a bit erratic at best.

Overall, a nice place ... I just wish the windows were more soundproof and the internet connection more consistent given the price (about 140 euros a night in late May ... not ridiculous, but also not cheap either). The room itself, service, and the location would merit 4~4.5 stars ... but the poor sleep quality make me rate my experience at 3 stars and would have me looking for another location to stay the next time I return to this lovely city.

  • Stayed May 2012, traveled on business
    • 3 of 5 stars Value
    • 5 of 5 stars Location
    • 2 of 5 stars Sleep Quality
    • 4 of 5 stars Rooms
    • 5 of 5 stars Cleanliness
    • 4 of 5 stars Service
Was this review helpful? Yes 1
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
GemmadeVincci, Community Manager at Vincci Centrum, responded to this review, October 15, 2012
Dear guest,
Thank you for taking the time to write your opinions and comments regarding your experience in our hotel. We are pleased to know that your stay with us met your expectations and that our location and staff were both to your liking. Without a doubt our guest´s satisfaction is our reason to be and what we in Vinnci Hotels work for every day.
We regret, however, that specific aspects of your stay were not entirely to your liking. We will bear close in mind your insights with the aim of improving in the future. In this regard we would only like to mention that our hotel has available three different types of rooms (double, superior, and Junior Suite) with the goal of completely adapting to the needs and tastes of our different types of guests.
We remain at your complete disposal for anything you may need.
Warmest regards.
Report response as inappropriate
This response is the subjective opinion of the management representative and not of TripAdvisor LLC.
Manchester
Senior Reviewer
7 reviews 7 reviews
Reviews in 3 cities Reviews in 3 cities
2 helpful votes 2 helpful votes
3 of 5 stars Reviewed May 25, 2012

Stayed here mainly due to its location, it's close to the main areas we wanted to visit (museums, Sol square, restaurants etc).
The rooms were fairly small but nicely done out and the bathrooms were also smart. The cleaning staff were all very good and so were the staff on reception.
Room service prices were reasonable although we didn't use it - too many good restaurants nearby. Views weren't amazing but again, we were out and about in the city so that didn't matter.
The only things that could easily improve this hotel would be a bar and more than one iron. Most people end up with creased clothes when they have been on a plane and when we asked for an iron, they said that there was only one and it was being used. We had to wait for it then someone else wanted it. And it wasn't a good iron or ironing board.
Apart from that, it's an ideal spot.

  • Stayed May 2012, traveled with friends
    • 4 of 5 stars Value
    • 5 of 5 stars Location
    • 4 of 5 stars Sleep Quality
    • 3 of 5 stars Rooms
    • 5 of 5 stars Cleanliness
    • 4 of 5 stars Service
Was this review helpful? Yes
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
, Community manager at Vincci Centrum, responded to this review, June 27, 2012
Dear guest,
Thank you for choosing Vincci Hotels and sending your comments and feedback regarding our establishment. We are pleased to know that your stay with us met your expectations and that you were satisfied with our location, rooms and staff. We will pass along your congratulations to the entire hotel staff. That you had a good experience with us is our greatest satisfaction and what we work for every day.
We regret, however, that some details were not to your liking. We will keep in mind your observations with the aim of improving in the future. We would like to clarify, however, that in our Hall Lounge we offer a bar and cafeteria service and among our services we have for, an additional cost, an express ironing service.
We are at your disposal for anything you may need.
Warmest regards.
Report response as inappropriate
This response is the subjective opinion of the management representative and not of TripAdvisor LLC.
Contributor
17 reviews 17 reviews
5 hotel reviews
Reviews in 8 cities Reviews in 8 cities
11 helpful votes 11 helpful votes
4 of 5 stars Reviewed May 11, 2012 via mobile

Just returned from golf break in Madrid and have stayed here twice. love the location close to all the hot spots and tourist attractions. Hotel is clean but rooms are dark. Excellent breakfast and service very friendly. One downside is no bar, however there are many on the doorstep
Will return for more exploration of city when golf and beer are not the priority.

  • Stayed May 2012
    • 4 of 5 stars Value
    • 4 of 5 stars Location
    • 4 of 5 stars Rooms
    • 4 of 5 stars Cleanliness
    • 4 of 5 stars Service
Was this review helpful? Yes
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
, Community manager at Vincci Centrum, responded to this review, June 25, 2012
Dear guest,
Thank you for choosing Vincci Hotels and sending your feedback and insights regarding our establishment. We are pleased to know that your stay with us met your expectations and that you were satisfied with our location, cleaning service, breakfasts and service. We will pass along your congratulations to the entire hotel staff. That you had a good experience with us is our greatest satisfaction and what we work for every day.
We would only like to clarify that in our hall Lounge we offer a bar and cafeteria service.
We would be delighted to welcome you again soon to any of our establishments.
Warmest regards.
Report response as inappropriate
This response is the subjective opinion of the management representative and not of TripAdvisor LLC.
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Additional Information about Vincci Centrum

Address: Cedaceros 4, 28014 Madrid, Spain
Location: Spain > Community of Madrid > Madrid > Centro
Amenities:
Bar / Lounge Business Center with Internet Access Restaurant Room Service Shuttle Bus service Suites
Hotel Style:
#137 Luxury Hotel in Madrid
Price Range (Based on Average Rates): $
Hotel Class:4 star — Vincci Centrum 4*
Number of rooms: 87
Official Description (provided by the hotel):
Designer hotel, warm and welcoming, strategically located in the centre of Madrid, just a few minutes from the Puerta del Sol and the Art Triangle formed by the main museums. The hotel has 87 rooms,of which 2 are Junior Suites with a small sitting- room with a balcony, 5 superior and 5 with a balcony. All of them are equipped with the lastest thecnologies. It is also offered Coffee Shop, daily press, laundry service, pillow menu, and a full room service menu.It offers a varied buffet breakfast, with all kinds of savoury and sweet products, a dietetic corner and a baby's corner. In addition, the bar-cafeteria offers a snack menu and room service. The best option for the business and leisure traveller ... more   less 
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Also Known As:
Vincci Centrum Hotel Madrid
Vincci Hotel Centrum
Vincci Hotel Madrid

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