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“Muy extranjero” 4 of 5 stars
Review of Hotel Avenida Gran Via

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Hotel Avenida Gran Via
3.0 of 5 Hotel   |   C Mesoneros Romano 14 | (esquina Gran via 33), 28013 Madrid, Spain (Formerly Petit Palace Avenida Gran Via) (Centro)   |  
Hotel amenities
Ranked #346 of 458 Hotels in Madrid
Contributor
20 reviews 20 reviews
4 hotel reviews
Reviews in 8 cities Reviews in 8 cities
7 helpful votes 7 helpful votes
“Muy extranjero”
4 of 5 stars Reviewed February 16, 2013 via mobile

What a terrific place to stay. Just below the main drag of Madrid's retail district. A place to rest your head at night after a long day of walking around town. Three block from the Gran Via Metro stop. I found myself one day walking down the hill towards all the old historic buildings and gardens, miles beyond the hotel, and as luck would have it, not trouble finding a Metro stop to find my way back.
There are great restaurants just down the plaza. Great people watching area. The cafe connected to the hotel has great food, but the wait staff is aloof.
The hotel staff was beyond helpful. I couldn't have asked for a better group of people to help me enjoy my two night stay in Madrid.
A fun fact about the hotel lobby: it used to be the stables for horses.
The Petit Palace chain is quite good, but again, the staff at this particular location made it worth while.

  • Stayed July 2012
    • 3 of 5 stars Value
    • 5 of 5 stars Location
    • 4 of 5 stars Rooms
    • 4 of 5 stars Cleanliness
    • 5 of 5 stars Service
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This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Ruth M, Revenue Managent at Hotel Avenida Gran Via, responded to this review, February 18, 2013
Dear Guest:

We appreciate your comments. We will pass along your praise to the hotel’s staff. That you had a good experience at our hotel is our greatest pleasure, and it’s the reason why we work so hard every day.
We hope to see you again soon at one of our hotels.

Kindest regards.
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177 reviews from our community

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Rating summary
  • Location
    4.5 of 5 stars
  • Sleep Quality
    3 of 5 stars
  • Rooms
    3 of 5 stars
  • Service
    3.5 of 5 stars
  • Value
    3.5 of 5 stars
  • Cleanliness
    3.5 of 5 stars
Traveler tips help you choose the right room.   Room tips (7)
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Reviewer
4 reviews 4 reviews
Reviews in 2 cities Reviews in 2 cities
3 helpful votes 3 helpful votes
3 of 5 stars Reviewed December 30, 2012

Small comfortable hotel in great location. Staff were accommodating, breakfast was sufficient & heating was awesome. Noisy if windows open but in the heart of Centro Madrid it would be ignorant to expect otherwise. Don't understand why there are no double beds but single mattresses were comfortable if not lonely.

  • Stayed December 2012
    • 3 of 5 stars Value
    • 5 of 5 stars Location
    • 3 of 5 stars Rooms
    • 3 of 5 stars Cleanliness
    • 3 of 5 stars Service
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This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Ruth M, Revenue Management at Hotel Avenida Gran Via, responded to this review, January 2, 2013
Dear guest:
Thank you for your comments. We appreciate knowing that your stay with us met your expectations. Without question, our guest’s satisfaction is our reason of being.

We regret to know just now that you preffered double bed. Please, let us know your preferences next time and we will do our best to get them.

We hope to see you again soon at one of our hotels.

Kindest regards
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Mlebourne
Contributor
15 reviews 15 reviews
15 hotel reviews
Reviews in 10 cities Reviews in 10 cities
13 helpful votes 13 helpful votes
3 of 5 stars Reviewed November 17, 2012

Last minute booking for five (5) nights. Good points - excellent location, good wi-fi, staff very friendly, helpful and could not fault them and price was reasonable. Bad points - room a little bit on the small side, hallways very narrow, small reception and breakfast area very small, noisy and busy (we skipped breakfast for this reason), noisy floor coverings and the lift very noisy and door opening and closing, which does not help when the hallways are on the small side. Would I stay again - No.

  • Stayed January 2012, traveled on business
    • 3 of 5 stars Value
    • 4 of 5 stars Location
    • 2 of 5 stars Sleep Quality
    • 3 of 5 stars Rooms
    • 3 of 5 stars Cleanliness
    • 4 of 5 stars Service
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This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Ruth M, Revenue Management at Hotel Avenida Gran Via, responded to this review, November 23, 2012
Dear Client:

First of all, we are apologies about the inconveniences during your stay. We are sorry to hear that the sizes of the hotel are not of your pleasure, but we are working to improve our services for the clients to have a pleasant stay.
We remain, sorry, for the inconveniences, and thank you for giving us the opportunity to improve through your opinion

Kind regards,
Alfredo Torralba, Hotel Manager
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Cumming, Georgia
Reviewer
3 reviews 3 reviews
Reviews in 2 cities Reviews in 2 cities
3 helpful votes 3 helpful votes
3 of 5 stars Reviewed November 6, 2012

My reviews of this hotel are so all over the place that I have no idea what to rate it. The part that were good were SO good that I would give it a 5. The parts that were bad were so bad that it makes me want to cry.

So let's just work our way through it.

The Good: Miguel at the front desk is one of the nicest, most helpful folks we ran across in Spain. The morning we arrived our family sized room wasn't available so he put us in a regular room and comped our breakfast for the next day. He was continually smiling and cheerful and helpful the entire week we were in Madrid.

The family bedrooms - opt for it even if you are on a business trip by yourself. The extra 4 square feet of space makes it SO worth it. Especially in the bathrooms! I'm not a large person and still had to squeeze sideways into the shower in the regular room.

Location for this hotel is EXCELLENT. Being right on Gran Via you are a 15 minute walk from everything. My daughter and I even walked to the museum district one day on our own (took about 30 minutes). Everything that you need is close by including a number of amazing restaurants.

The Bad: Breakfast is *horrible* at this hotel. Opt to go out to one of the local restaurants, get a cup of cafe con leche and a croissont because the 20 plus dollars for cold instant eggs and boxed pastries just isn't worth it.

The Ugly: The hotel is very very loud. You can hear every movement in the hallway and the first night when we were in the regular room on the side street there were people shouting and playing music and partying up and down the alleyway until 5 in the morning. I understand that this is Madrid and that's the lifestyle and it's awesome - but not when closing the windows doesn't even block it out.

The hotel in general is a bit run down although you can see that most of the staff genuinely tries.

The beds - two super hard twin beds pushed together to make a queen. My back didn't recover for weeks - although from my understanding this is typical of European hotels?

We had a terrible time checking out - we were there on a business trip and the card had already been pre-approved and just needed to be run but the desk clerk refused to run the card saying that we had to pay on our personal card. We were very lucky to have a dear friend there who could translate for us. 45 minutes later a manager finally came at our request, said "no problem" and ran the card. Lucky for her we weren't late to the airport to miss our flights.

Room Tip: Always opt for the family sized room - it's worth the extra money!
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  • Stayed September 2012, traveled with family
    • 2 of 5 stars Value
    • 4 of 5 stars Location
    • 1 of 5 stars Sleep Quality
    • 3 of 5 stars Rooms
    • 3 of 5 stars Cleanliness
    • 4 of 5 stars Service
Was this review helpful? Yes 2
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Ruth M, Revenue Management at Hotel Avenida Gran Via, responded to this review, November 12, 2012
Dear Client:

First at all we want to thank you for your comments about our hotel and staff. We are working to improve anytime a little more.
We are disappointed with your experience at the breakfast time, because we have a nice buffet with big variety of cold and hot food, bakery, fresh juices and coffe.

About the incident at the check out time, I have to inform you that at we ask for a credit card only for a guarantee, but has to be the client who pay at the end of the stay showing a ID. In case the company pay for you, has to sent an ID. showing who is the owner of the cretid card that appears on the reservation.

I hope next time we could do your stay nicer.

Kind regards

Alfredo Torralba
General Manager
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Kuala Lumpur, Malaysia
Top Contributor
84 reviews 84 reviews
23 hotel reviews
Reviews in 32 cities Reviews in 32 cities
55 helpful votes 55 helpful votes
4 of 5 stars Reviewed October 4, 2012

The best thing of the hotel is the location and it's super fast free wifi. The best free wifi I have ever experienced. The hotel staffs are friendly and helpful. Most of the main tourist attractions are in walking distance from the hotel. The bathroom is very spacious for the European standards. In the room, the beds are good even the extra bed is also very good and comes with a side protector in case you have very small children and afraid they may roll down from the bed, with the side protector this is no longer an issue. The air conditioning is also good, though we were there in the end of September and the weather was no longer hot.

Things that can be improved:
1) Should include a kettle in the room as this is very important for travellers with babies or very young children where they need hot water.
2) The rooms should be better protected from noise as it can be very noisy outside the streets as well as the noise from the corridor. The noise from the streets can be clearly heard. Perhaps better windows?

Besides the noise, this hotel is well worth they stay considering other hotels with the similar standards in the same area.

Room Tip: Rooms are very noise if facing to other streets.
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  • Stayed September 2012, traveled with family
    • 3 of 5 stars Value
    • 4 of 5 stars Location
    • 3 of 5 stars Sleep Quality
    • 3 of 5 stars Rooms
    • 4 of 5 stars Cleanliness
    • 4 of 5 stars Service
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This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Beatriz C, Public Relations Manager at Hotel Avenida Gran Via, responded to this review, October 8, 2012
Thank you for your very complimentary review of HT. We appreciate your comments however I can understand your disappointment with not having a kettle.
Hope you will join us again in the near future.
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Sydney
Senior Reviewer
9 reviews 9 reviews
5 hotel reviews
Reviews in 7 cities Reviews in 7 cities
10 helpful votes 10 helpful votes
3 of 5 stars Reviewed September 20, 2012

Stayed in this hotel in september 2012. This hotel has very good location, close to everything. Very helpfull staff who always ready to answer all your questions and please you. Thank you for that. Thou room that we were staying in (Triple room) was way too small, they probably rolled in extra bed and you can hardly squeeze between these two beds. There was a space of approx 20 cm between beds. Also, the room not clean enough, Dust everywhere especially in the corners on the floor, our shower was not clean, had soap scum from previous guests.
Also, a bit noisy at night being in central position with pubs and clubs around.
I still would recommend this hotel based on location an friendliness of reception.

  • Stayed September 2012, traveled with family
    • 4 of 5 stars Value
    • 5 of 5 stars Location
    • 3 of 5 stars Sleep Quality
    • 3 of 5 stars Rooms
    • 3 of 5 stars Cleanliness
    • 5 of 5 stars Service
Was this review helpful? Yes 1
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Beatriz C, Online sales department at Hotel Avenida Gran Via, responded to this review, October 8, 2012
Thank you for your good comments.
However, if you had gone to reception most likely would have changed the room at that moment there was always able to do so, and offer an interior room.

We hope see you again in one of our hotels.
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Madrid
2 reviews
2 of 5 stars Reviewed August 2, 2012

Hotel has an excellent location but at the same time most of the rooms are really small and run-down. Nice, helpful staff.

  • Stayed July 2012, traveled with friends
    • 3 of 5 stars Value
    • 5 of 5 stars Location
    • 2 of 5 stars Sleep Quality
    • 2 of 5 stars Rooms
    • 3 of 5 stars Cleanliness
    • 4 of 5 stars Service

Review collected in partnership with Easytobook.com

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This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Victoria G, Online Sales Department at Hotel Avenida Gran Via, responded to this review, August 20, 2012
Dear Host:

Thank you very much for your comment and for the confidence placed in High Tech for your stay in Madrid. As you point out our hotel is perfectly located in the center of Madrid. We regret the details that were not to your liking. We hope we get another chance to show our future improvements.

Kind Regards
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Additional Information about Hotel Avenida Gran Via

Address: C Mesoneros Romano 14 | (esquina Gran via 33), 28013 Madrid, Spain (Formerly Petit Palace Avenida Gran Via)
Location: Spain > Community of Madrid > Madrid > Centro , Sol
Amenities:
Business Center with Internet Access Free High Speed Internet ( WiFi ) Wheelchair access
Hotel Style:
Ranked #346 of 458 Hotels in Madrid
Price Range (Based on Average Rates): $
Hotel Class:3 star — Hotel Avenida Gran Via 3*
Number of rooms: 64
Official Description (provided by the hotel):
Your Hotel in Madrid, in the heart of the Gran Via Hotel Gran Avenida is a Hotel in Madrid that is located in a privileged location in the Spanish capital, in the heart of the Gran Via and just a few minutes walk from the Puerta del Sol, the Plaza Mayor and the old Hadsburg Madrid. Hotel Gran Avenida is surrounded by theatres, cinemas, department stores and restaurants, as well as being magnificently communicated with the metro and bus network. Due to all of this, it is a perfect accommodation option for a business or a tourism trip to Madrid. LOCATION More central imposible We are located in the heart of the Gran Via in Madrid, closet o the Puerta del Sol, the famous Km 0 of the city and emblematic monuments of the city such as the Royal Palace or Almudena Cathedral. Surrounded by shops, famous department stores, restaurants, cinemas, theatres and leisure centres, Hotel Avenida Gran Via is your perfect accommodation option to fully enjoy Madrid. We are located in the heart of the Gran Via in Madrid, closet o the Puerta del Sol, the famous Km 0 of the city and emblematic monuments of the city such as the Royal Palace or Almudena Cathedral. Surrounded by shops, famous department stores, restaurants, cinemas, theatres and leisure centres, Hotel Avenida Gran Via is your perfect accommodation option to fully enjoy Madrid. ... more   less 
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Also Known As:
Petit Palace Avenida Gran Via Hotel Madrid

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