The hotel itself is brand new and architecturally a treat. The basic suite is huge and well worth the price. Unfortunately, the staff has almost zero personality and don't even try to be helpful. A smile or a "thank you" is foriegn to them. Don't touch the minibar (prices are 10X the norm). The supermarket is only 4 blocks away. The doorman was the only smile we saw. The spa has many rules, ask before you go so you don't get scolded. A simple 10 minute tour of the hotel should be included on the first day but isn't - too bad the people don't match the beautiful building. No breakfast included-$18EUR extra (tastes great though). Free airport shuttle is available BUT must be reserved, call ahead before you arrive.

Very impressed with this hotel, beautiful throughout, huge rooms even the cheapest rooms are fantastic. The staff can't do enough for you they are so helpful and friendly which makes a huge difference!

Shopping centre 10 minute walk nearby which is ok for breakfast if you are room only or find the breakfast expensive at 15 euros.

Metro is about a 5 minute walk and you can get into the centre of Madrid quite easly for 1euro, a bargain compared to the UK !

Hotel is used by Real Madrid football players before a game. Rhud Van Nistelroy happen to sign for Madrid the weekend we were there and my husband saw him in the lobby and had his photo took with him, so if you go in footy season you may well bump into some famous footy stars! If they stay there you know its got to be a good hotel!

Will definately go back, our stay wasn't long enough!

I moved to Mirasierra Suites Hotel, after the previous hotel that I checked into had a non-functionaing AC. Booked online at expedia and then turned up at the hotel before they had recieved the booking from expedia, the staff was very helpful and still checked me in without any problems. Stayed for 7 nights. Hotel lobby is excellent as of a deserving 5 star place. It is located in the outer suburbs of Madrid so probably not very convenient for going out into the city, although the metro is about 5 min walk. There are hardly any bars or restaurants nearby, though the hotel bar and restaurant are pretty good.

The best bit was the cleaniness of the hotel and the rooms. The room are fantastic size, literally 500 sqft, for £110 a night, very comfortable beds, fantastic marble bath and a seperate shower, walk in cupboard area. For comfort and hotel facilites I will award it 5 out of 5, for access to city center and eating out 3 out of 5.

Great rooms- good quality, clean, spacious. The Spa part of the hotel is okay- I'd give it 3 stars, the hotel is definately a 4 star hotel though. It's about a 12,00 Euro taxi ride to the city center; nothing really close by for walking; you can see the Sierras from you window though.