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“High standard youd expect of Sheraton” 5 of 5 stars
Review of Sheraton Madrid Mirasierra Hotel & Spa

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Sheraton Madrid Mirasierra Hotel & Spa
5.0 of 5 Hotel   |   Calle Alfredo Marquerie 43, 28034 Madrid, Spain   |  
Hotel website
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Hotel amenities
Special Price
€10 off room rate
Ranked #95 of 457 Hotels in Madrid
Edinburgh
Contributor
17 reviews 17 reviews
14 hotel reviews
Reviews in 15 cities Reviews in 15 cities
15 helpful votes 15 helpful votes
“High standard youd expect of Sheraton”
5 of 5 stars Reviewed April 10, 2014

I stayed here with my boyfriend for a long weekend. The room was amazing. Very contemporary just what I like. There was a big bath, separate shower, robes, sink, microwave, hot drinks facilities, safe, dining table, seating area, TV & huge bed. The food in the hotel breakfasts and evening meals were very nice. My bf and I decided to visit the SPA facilities which we thought were bound to be included in the room rate but unfortunetly it wasnt. We were charges 19 euros each and were advised that swim caps must be worn so we had to buy these also at an additional 3 euros each. We paid it as wanted to visit the facility but it was an expensive visit for an hour or so in the hydro pool and jacuzzi. Just something to bear in mind if you want to use facilities.
All the staff were very friendly and i didnt realise when ordering a bacardi that the bar man kept pouring and was waiting on my telljng him when to stop so needless to say it was a strong drink!lol The metro station isnt far from the hotel and is a brilliant way to get about at a cheap price. Overall we enjoyed our stay very much and would recommend the hotel to others.

  • Stayed March 2014
    • 4 of 5 stars Value
    • 5 of 5 stars Location
    • 5 of 5 stars Rooms
    • 5 of 5 stars Cleanliness
    • 5 of 5 stars Service
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This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Sheraton_Madrid, Director de Relaciones con Clientes at Sheraton Madrid Mirasierra Hotel & Spa, responded to this review, April 15, 2014
Dear Armani8_10

We are glad to know that you enjoyed your stay at Sheraton Madrid Mirasierra Hotel & Spa and we would like to thank you for your kind words and the time spent in writting your comments in www.tripadvisor.com.

We are especially pleased to learn that you enjoyed our spacious suites, all of them have a minimum of 60 sqm and include a separate bedroom, living area, marble bathroom with an independent dressing space and a fully equipped work space.

Regarding the Spa access, I would like to take the opportunity to notify that the access is included in all our rooms except for the Deluxe Suite as it appears in our web page.

As you mentioned, our Hotel is in a quiet area but it is perfectly connected to the centre of Madrid. We are close to the subway station and there is a bus stop on our doorstep which leads directly to Gran Via.

We hope to have soon the opportunity to welcome you back at Sheraton Madrid Mirasierra Hotel & Spa.

Yours sincerely

The management
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This response is the subjective opinion of the management representative and not of TripAdvisor LLC.
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394 reviews from our community

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Rating summary
  • Sleep Quality
    4.5 of 5 stars
  • Location
    3.5 of 5 stars
  • Rooms
    4.5 of 5 stars
  • Service
    4.5 of 5 stars
  • Value
    4 of 5 stars
  • Cleanliness
    4.5 of 5 stars
Traveler tips help you choose the right room.   Room tips (49)
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English first
Paris, France
Contributor
14 reviews 14 reviews
13 hotel reviews
Reviews in 14 cities Reviews in 14 cities
12 helpful votes 12 helpful votes
4 of 5 stars Reviewed March 30, 2014

Wonderful business hotel, with no thrills (rooms) but beautifully maintained. Location is slightly remote but only 350m from a Metro station that is 7 stops from the heart of Madrid. Rooms: spacious and extremely well looked after. Laundry service is efficient and high quality (they even pack every item individually in plastic envelops).Nice lounge with hot and cold snacks during certain periods of the day. Big bonus: an amazing pool, gym and spa area where you can spend hours. Sevral jacuzzis water jets etc.. definitely an asset to the hotel.
Check out was slighty hectic with double charge and no night credits probably due to a new receptionist on training. No special treatment as a platinum SPG member probably due to the high occupancy during the 48h stay.

Room Tip: Rooms facing the far mountains..
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  • Stayed March 2014, traveled on business
    • 4 of 5 stars Value
    • 2 of 5 stars Location
    • 4 of 5 stars Sleep Quality
    • 4 of 5 stars Rooms
    • 5 of 5 stars Cleanliness
    • 3 of 5 stars Service
Was this review helpful? Yes 2
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Sheraton_Madrid, Director de Relaciones con Clientes at Sheraton Madrid Mirasierra Hotel & Spa, responded to this review, April 2, 2014
Dear Mallory M,

We are pleased to know that you enjoyed your stay at Sheraton Madrid Mirasierra Hotel & Spa and we would like to thank you for the time spent in writting your comments in www.tripadvisor.com.

As you mentioned Absara Spa has modern facilities, including indoor hot pool, swimming flume, jacuzzi, turkish bath, foot bath, sauna and furthermore has a Fitness Center with supplementary activities such pilates, yoga, zumba dance, aerobic, cardiobox, kinesis and spinning. Its 1,300 sqm of pure tranquillity makes it one of the finest spas in Madrid.

Regarding our location, we are situated in a quiet area in the north of Madrid City but perfectly connected to the centre of Madrid. We are close to the subway station and there is a bus stop on our doorstep which leads directly to Gran Via, the heart of the city’s cultural activity.

We hope to have soon the opportunity to welcome you back at Sheraton Madrid Mirasierra Hotel & Spa.

Yours sincerely,

The Management.
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This response is the subjective opinion of the management representative and not of TripAdvisor LLC.
Sydney , Australia
Top Contributor
127 reviews 127 reviews
35 hotel reviews
Reviews in 35 cities Reviews in 35 cities
85 helpful votes 85 helpful votes
4 of 5 stars Reviewed March 29, 2014

Stayed for 4 night on business and the size of the rooms is remarkable - bedroom separate from the lounge area which also has a dining area - massive , really a 5 star apartment rather than a hotel room. The staff are excellent as are the facilities. Unfortunately this is a hotel that charges a ridiculous rate for Wifi unless you are an SPG Gold member or above. Location is not near the centre of Madrid but in reality it is just a 20 minute taxi ride in non-peak traffic or approx 30 minutes on a train or metro. There is a great local tap pas bar on the corner (bar 23) which is well worth a visit. Would gladly stay again.

  • Stayed March 2014, traveled on business
    • 5 of 5 stars Value
    • 4 of 5 stars Location
    • 5 of 5 stars Sleep Quality
    • 5 of 5 stars Rooms
    • 5 of 5 stars Cleanliness
    • 5 of 5 stars Service
Was this review helpful? Yes 1
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Sheraton_Madrid, Director de Relaciones con Clientes at Sheraton Madrid Mirasierra Hotel & Spa, responded to this review, April 2, 2014
Dear Michael Y,

First of all, we would like to thank you for choosing to stay at Sheraton Madrid Mirasierra Hotel & Spa.
We would also like to thank you for taking the time to share your feedback. Guest’s opinions are certainly one of our best tools in order to improve.

We are glad to know that our spacious and bright suites have fully met your expectations. As you mentioned our rooms have a minimum of 60 sqm and include a separate bedroom, living area, marble bathroom with an independent dressing space and a fully equipped work space.

About our location, we are situated in the quiet residential area of Mirasierra in the north of Madrid. Plaza Castilla and the Financial District are about 5 minutes driving from our Hotel and the famous Puerta Del Sol, the city centre is about 25-30 minutes by metro.

Concerning the WIFI connection, please, allow me to inform you that all our room fees include WIFI access with the exception of those for the Deluxe Suites and our Hotel offers free WIFI access to all our guests in the common areas. Furthermore, the Link@Sheraton, situated in our lobby, offers a secure area to work including several PC workstations and free printing service with PrintMe. As an SPG Gold Member you have the option of choosing between free WIFI, a welcome drink or startpoints.

Thank you for trusting us. We look forward to welcoming you back soon at Sheraton Madrid Mirasierra Hotel & Spa.

Yours sincerely,

The Management
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This response is the subjective opinion of the management representative and not of TripAdvisor LLC.
Vatican City, Italy
Senior Contributor
23 reviews 23 reviews
19 hotel reviews
Reviews in 17 cities Reviews in 17 cities
15 helpful votes 15 helpful votes
5 of 5 stars Reviewed March 19, 2014

This hotel a year ago re-branded Sheraton is, as I understood, all suites. So bright and spacious rooms- Since location is on a slope there are beautiful views also from lower floors, but of course better the higher floor you get. Besides from the occasional exception, the attitude and helpfulness of the staff was great. A minor disruption dealt with in a professional way by MoD. 7 min walk to close Metro station. Many good restaurants within walking distance, bu evidently not smack into city centre. Breakfast selections slightly under expected

  • Stayed March 2014, traveled on business
    • 4 of 5 stars Value
    • 4 of 5 stars Location
    • 5 of 5 stars Sleep Quality
    • 5 of 5 stars Rooms
    • 5 of 5 stars Cleanliness
    • 5 of 5 stars Service
Was this review helpful? Yes 1
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Sheraton_Madrid, Director de Relaciones con Clientes at Sheraton Madrid Mirasierra Hotel & Spa, responded to this review, March 20, 2014
Dear onobond

Thank you for choosing us for your stay in Madrid.

As you mentioned all our rooms are suites designed to provide the perfect rest. All of them have a minimum of 60 sqm and include a separate bedroom, living area, marble bathroom with an independent dressing space and a fully equipped work space and with the best views to the mountains.

We highly appreciate your comments regarding our staff. We will share your generous words with our team who, I am sure, will be encouraged by them.

Regarding our location, we are situated in a quiet area in the north of Madrid City but perfectly connected to the centre of Madrid. We are close to the subway station and there is a bus stop on our doorstep which leads directly to Gran Via, the heart of the city’s cultural activity.

Hoping to have the opportunity to welcome you back at Sheraton Madrid Mirasierra Hotel & Spa, we thank you for trusting us.

Best regards,

The Management
Report response as inappropriate
This response is the subjective opinion of the management representative and not of TripAdvisor LLC.
Kent
Contributor
13 reviews 13 reviews
13 hotel reviews
Reviews in 8 cities Reviews in 8 cities
10 helpful votes 10 helpful votes
4 of 5 stars Reviewed March 9, 2014

I stayed 5 nights at this hotel on a business trip. I really felt sorry for the staff as they seemed so busy as the hotel is definately understaffed- which was annoying when nobody picks up phone calls. I always saw the same faces, who were helpful and spoke good english. Free airport shuttle was very handy. Rooms were great. It isnt an ideal location as its far from the centre but we did visit la vaguada mall nearby and also the outlet mall.
Although my company paid, the rate seemed quite high for an airport type hotel.

  • Stayed March 2014, traveled on business
    • 3 of 5 stars Value
    • 3 of 5 stars Location
    • 4 of 5 stars Sleep Quality
    • 5 of 5 stars Rooms
    • 4 of 5 stars Cleanliness
    • 4 of 5 stars Service
Was this review helpful? Yes 1
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Sheraton_Madrid, Director de Relaciones Públicas at Sheraton Madrid Mirasierra Hotel & Spa, responded to this review, March 13, 2014
Dear Mr Phil_j92

First of all, we would like to thank you for choosing to stay at the Sheraton Madrid Mirasierra Hotel & Spa and for taking the time to share your comments with us through www.tripadvisor.com.
In our endeavour to satisfy all our Guest’s expectations, we would like to inform you that we have taken good note about your remarks.

As you mentioned, our Hotel is in a quiet area but it is perfectly connected to the centre of Madrid. We are close to the subway station and there is a bus stop on our doorstep which leads directly to Gran Via, the heart of the city’s cultural activity.

We hope to have the opportunity to welcome you back to the Sheraton Madrid Mirasierra Hotel & Spa in the near future.

Kind Regards,
The Management
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This response is the subjective opinion of the management representative and not of TripAdvisor LLC.
Mexico City, Mexico
Senior Contributor
22 reviews 22 reviews
8 hotel reviews
Reviews in 15 cities Reviews in 15 cities
16 helpful votes 16 helpful votes
5 of 5 stars Reviewed March 6, 2014

I was at Mirasierra a year ago. I was IMPRESSED by the very nice staff who work there - the concierge very helpful in recommending restaurants and nightlife during our stay. The neighborhood is a very nice one, and although it is not in the city centre, you can always take a taxi (~15 EUR) or the subway (20 mins ride) to Sol. Very clean hotel, excellent service and very spacious rooms.
During my stay, Real Madrid was staying there as well, I had the chance to meet several players like Casillas, Morata and Benzema on the elevator a few times during my 2 day stay. As a guest i was able to stay in the lobby when the players left for training sessions.
Definitely a great hotel to stay in if you dont like the crowds so typical in Madrid. they provide pick-up and drop-off services to Barajas airport.

  • Stayed April 2013, traveled with friends
    • 4 of 5 stars Value
    • 3 of 5 stars Location
    • 5 of 5 stars Sleep Quality
    • 5 of 5 stars Rooms
    • 5 of 5 stars Cleanliness
    • 5 of 5 stars Service
Was this review helpful? Yes 1
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Sheraton_Madrid, Director de Relaciones con Clientes at Sheraton Madrid Mirasierra Hotel & Spa, responded to this review, March 13, 2014
Dear Mr Merengue Traveller

Thank you for taking the time to share your recent experience at the Sheraton Madrid Mirasierra Hotel & Spa. We are happy to read that you enjoyed our facilities and found our staff to be friendly and helpfull. We will share your generous words with our team.

About our location, as you mencioned, we are situated in the quiet residential area of Mirasierra in the north of Madrid City. Plaza Castilla and the Financial District are about 5 minutes driving from our Hotel and the famous Puerta Del Sol, the city centre is about 20 minutes by metro.

Once again, thank you so much for having chosen our Hotel and we look forward to receiving you back soon.

Yours sincerely
The management
Report response as inappropriate
This response is the subjective opinion of the management representative and not of TripAdvisor LLC.
Henley-on-Thames, United Kingdom
2 reviews
1 helpful vote 1 helpful vote
5 of 5 stars Reviewed March 3, 2014

I stayed with my daughter over the first weekend in March 2014 , the service was Excellent and the staff have been there for a long time and it shows they work as a team and are proud to work in there jobs . An excellent shopping mall is close by and metro and supermarket local bars are value for money .

  • Stayed March 2014, traveled with family
    • 5 of 5 stars Value
    • 5 of 5 stars Location
    • 4 of 5 stars Sleep Quality
    • 5 of 5 stars Rooms
    • 5 of 5 stars Cleanliness
    • 5 of 5 stars Service
Was this review helpful? Yes 1
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Sheraton_Madrid, Director de Relaciones Públicas at Sheraton Madrid Mirasierra Hotel & Spa, responded to this review, March 5, 2014
Dear Mr Gary B

We are really pleased to know about the great stay you spent with your family at Sheraton Madrid Mirasierra Hotel & Spa, and we thank you for choosing our Hotel for your stay in Madrid.

We will share your generous words with our team who I am certain will be encouraged by your remarks.

As you mentioned, our Hotel is in a quiet area but it is perfectly connected to the centre of Madrid. We are close to the subway station and there is a bus stop on our doorstep which leads directly to Gran Via, the heart of the city’s cultural activity.

Thanking you for trusting us, we hope we will have the opportunity of receiving you again soon.

Kindest regards

The management
Report response as inappropriate
This response is the subjective opinion of the management representative and not of TripAdvisor LLC.
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Additional Information about Sheraton Madrid Mirasierra Hotel & Spa

Address: Calle Alfredo Marquerie 43, 28034 Madrid, Spain
Phone Number:
Location: Spain > Community of Madrid > Madrid
Amenities:
Bar / Lounge Business Center with Internet Access Fitness Center with Gym / Workout Room Restaurant Room Service Shuttle Bus service Spa Suites Swimming Pool Wheelchair access Airport Transportation
Hotel Style:
#7 Spa Hotel in Madrid
#51 Business Hotel in Madrid
#60 Family Hotel in Madrid
#61 Luxury Hotel in Madrid
#64 Romantic Hotel in Madrid
Price Range (Based on Average Rates): $$
Hotel Class:5 star — Sheraton Madrid Mirasierra Hotel & Spa 5*
Number of rooms: 182
Reservation Options:
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Also Known As:
Mirasierra Hotel Madrid

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