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“Great for families” 5 of 5 stars
Review of Sheraton Madrid Mirasierra Hotel & Spa

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Sheraton Madrid Mirasierra Hotel & Spa
5.0 of 5 Hotel   |   Calle Alfredo Marquerie 43, 28034 Madrid, Spain   |  
Hotel amenities
Ranked #107 of 453 Hotels in Madrid
Certificate of Excellence 2014
Santo Domingo de la Calzada, Spain
Senior Reviewer
6 reviews 6 reviews
3 hotel reviews
Reviews in 5 cities Reviews in 5 cities
3 helpful votes 3 helpful votes
“Great for families”
5 of 5 stars Reviewed June 7, 2013

It´s a great place to stay for families with children. The room is big enough for 2 adults and two children, spacious bathroom, a very useful and handy fridge, specially if you need to keep food for your children. We had a great time sharing a luxurious room, the luxury is real and you can feel it, specially for the amount of money you are going to pay. Yes, it is not in the city center, still easy access to all the mayor places in town. We have been many times in Madrid, stayed at very different 5 and 4 star hotels, but from now on we will only stay at the Sheraton, it is worth it!!!!

  • Stayed December 2012, traveled with family
    • 5 of 5 stars Value
    • 3 of 5 stars Location
    • 5 of 5 stars Sleep Quality
    • 5 of 5 stars Rooms
    • 5 of 5 stars Cleanliness
    • 5 of 5 stars Service
Was this review helpful? Yes
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Sheraton_Madrid, Director General at Sheraton Madrid Mirasierra Hotel & Spa, responded to this review, June 10, 2013
Dear calceatense,

We are pleased to know that you enjoyed your family stay at Sheraton Madrid Mirasierra Hotel & Spa and we would like to thank you for your kind words and for the time spent in writting your comments in www.tripadvisor.com.

As you mentioned, our rooms are very spacious and perfectly equipped to host a whole family.
We are especially gratified to learn that you will choose us again for your future stays in Madrid.

Thank you for trusting us and we look forward to welcoming you back soon at Sheraton Madrid Mirasierra Hotel & Spa.

Yours sincerely,

The Management.
Report response as inappropriate
This response is the subjective opinion of the management representative and not of TripAdvisor LLC.
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441 reviews from our community

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Rating summary
  • Sleep Quality
    4.5 of 5 stars
  • Location
    3.5 of 5 stars
  • Rooms
    4.5 of 5 stars
  • Service
    4.5 of 5 stars
  • Value
    4 of 5 stars
  • Cleanliness
    4.5 of 5 stars
Traveler tips help you choose the right room.   Room tips (51)
Date | Rating
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  • English first
  • French first
  • German first
  • Italian first
  • Japanese first
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English first
Kuwait
Senior Reviewer
8 reviews 8 reviews
6 hotel reviews
Reviews in 6 cities Reviews in 6 cities
2 helpful votes 2 helpful votes
4 of 5 stars Reviewed June 4, 2013

Love staying at this hotel everything about it is amazing.

Yes it's not in the center but that also give it the advantage of making it in a quite relaxed area and not so crowded and noise at the outside.

The service is great everyone is so nice and they also gave me an amazing room which wasn't expected at all.

Next time in Madrid is back in the Sheraton Madrid Mirasierra Hotel & Spa for sure.

  • Stayed June 2013, traveled solo
    • 3 of 5 stars Value
    • 4 of 5 stars Location
    • 3 of 5 stars Sleep Quality
    • 4 of 5 stars Rooms
    • 4 of 5 stars Cleanliness
    • 4 of 5 stars Service
Was this review helpful? Yes
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Sheraton_Madrid, Director General at Sheraton Madrid Mirasierra Hotel & Spa, responded to this review, June 6, 2013
Dear ali_almanaseer,

We are pleased to know that you enjoyed your stay at Sheraton Madrid Mirasierra Hotel & Spa and we would like to thank you for your kind words and the time spent in writting your comments in www.tripadvisor.com.

As you mentioned, our Hotel is in a quiet area but it is perfectly connected to the centre of Madrid. We are close to the subway station and there is a bus stop on our doorstep which leads directly to Gran Via, the heart of the city’s cultural activity. Please be sure we will communicate your generous and encouraging comments to our staff.

We hope to have soon the opportunity to welcome you back at Sheraton Madrid Mirasierra Hotel & Spa.

Yours sincerely,

The Management.
Report response as inappropriate
This response is the subjective opinion of the management representative and not of TripAdvisor LLC.
Houston, Texas
Senior Reviewer
7 reviews 7 reviews
7 hotel reviews
Reviews in 7 cities Reviews in 7 cities
7 helpful votes 7 helpful votes
4 of 5 stars Reviewed June 2, 2013

Wonderful location, good neighborhood. Spacious and very clean rooms. Food was all rite, if you want to experience real spanish food, go to downtown and you will find numerous restaurants and bars. Wifi in the lobby was free but if you want to use it in the room you have to pay..

All staff speaks english :)

  • Stayed May 2013, traveled on business
    • 4 of 5 stars Value
    • 5 of 5 stars Location
    • 5 of 5 stars Sleep Quality
    • 4 of 5 stars Rooms
    • 5 of 5 stars Cleanliness
    • 5 of 5 stars Service
Was this review helpful? Yes
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Sheraton_Madrid, Director General at Sheraton Madrid Mirasierra Hotel & Spa, responded to this review, June 6, 2013
Dear Maurice L,

We are pleased to know that you enjoyed your business stay at Sheraton Madrid Mirasierra Hotel & Spa and we would like to thank you for your kind words and for the time spent in writting your comments in www.tripadvisor.com.

We hope to have soon the opportunity to welcome you back at Sheraton Madrid Mirasierra Hotel & Spa.

Yours sincerely,

The Management.
Report response as inappropriate
This response is the subjective opinion of the management representative and not of TripAdvisor LLC.
Qormi, Malta
Contributor
14 reviews 14 reviews
13 hotel reviews
Reviews in 11 cities Reviews in 11 cities
10 helpful votes 10 helpful votes
5 of 5 stars Reviewed June 1, 2013

Traveled here in May. What an amazing hotel. Enjoyed a Deluxe Suite all to myself, fully kitted with Mini Kitchenette.

The food in the Restaurant is excellent. My only complaint is that the service was a little on the slow side in the Restaurant.

I also enjoyed the fantastic Panoramic lift within the hotel.

Enjoy !

Room Tip: Get a Deluxe room if you can !
See more room tips
  • Stayed May 2013, traveled on business
    • 5 of 5 stars Value
    • 4 of 5 stars Location
    • 5 of 5 stars Sleep Quality
    • 5 of 5 stars Rooms
    • 5 of 5 stars Cleanliness
    • 4 of 5 stars Service
Was this review helpful? Yes
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Sheraton_Madrid, Director General at Sheraton Madrid Mirasierra Hotel & Spa, responded to this review, June 6, 2013
Dear QORMIMB,

First of all, we would like to thank you for choosing Sheraton Madrid Mirasierra Hotel & Spa for your stay in Madrid. We are also grateful for your kind words and for the time spent in writting your comments in www.tripadvisor.com.

We are very pleased to know that you enjoyed our spacious rooms and the nice panoramic views of the city.

Thank you for trusting us and we look forward to welcoming you back soon at Sheraton Madrid Mirasierra Hotel & Spa.

Yours sincerely,

The Management.
Report response as inappropriate
This response is the subjective opinion of the management representative and not of TripAdvisor LLC.
Dubai, United Arab Emirates
Senior Contributor
22 reviews 22 reviews
11 hotel reviews
Reviews in 14 cities Reviews in 14 cities
13 helpful votes 13 helpful votes
5 of 5 stars Reviewed May 31, 2013

Really good location , in Madrid , close to metro station , very big rooms , and confortable .
They should give internet free in rooms , if they give free internet in lobby , dont see the reason not to give in rooms .

Room Tip: Rooms very nice and big
See more room tips
  • Stayed May 2013, traveled with family
    • 4 of 5 stars Value
    • 5 of 5 stars Location
    • 5 of 5 stars Sleep Quality
    • 5 of 5 stars Rooms
    • 4 of 5 stars Cleanliness
    • 4 of 5 stars Service
Was this review helpful? Yes
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Sheraton_Madrid, Director General at Sheraton Madrid Mirasierra Hotel & Spa, responded to this review, June 6, 2013
Dear ASamad1965,

We are pleased to know that you enjoyed your business stay at Sheraton Madrid Mirasierra Hotel & Spa and we would like to thank you for your kind words and for the time spent in writting your comments in www.tripadvisor.com.

As you mentioned, our Hotel is perfectly connected to the centre of Madrid. We are close to the subway station and there is a bus stop on our doorstep which leads directly to Gran Via, the heart of the city’s cultural activity.

Regarding the internet connection, I would like to take the opportunity to notify that the service is included in all our rooms except the Deluxe Suite.

Thank you for trusting us and we look forward to welcoming you back soon at Sheraton Madrid Mirasierra Hotel & Spa.

Yours sincerely,

The Management.
Report response as inappropriate
This response is the subjective opinion of the management representative and not of TripAdvisor LLC.
Birmingham, United Kingdom
Senior Reviewer
8 reviews 8 reviews
8 hotel reviews
Reviews in 8 cities Reviews in 8 cities
13 helpful votes 13 helpful votes
4 of 5 stars Reviewed May 31, 2013

We are huge fans of the SPG Group of hotels. Our stay using their loyalty scheme to book provided outstanding value for money. Good reception staff with a warm welcome.The room was huge and exceptionally well maintained, though perhaps a little tired. Great air con, or could choose to open windows. Bathroom fantastic. Meal in hotel was high quality with great choice and service, we were offered 30% off too which made the price very reasonable. BUT we chose the hotel specifically for the outdoor pool and spa facilities, so beware. The outdoor pool was closed-it can only be open high summer due to local regulations and this wasn't evident from the website, and check your booking conditions carefully as the pool/spa was not included in our deal and was a steep daily supplement per person, even if you just wanted a ten minute swim every day. Take a bathing hat, or you will be charged to buy one.

Room Tip: High floors good and one side has excellent, uninterrupted views of the mountains.
See more room tips
  • Stayed May 2013, traveled as a couple
    • 5 of 5 stars Value
    • 4 of 5 stars Location
    • 5 of 5 stars Sleep Quality
    • 5 of 5 stars Rooms
    • 5 of 5 stars Cleanliness
    • 4 of 5 stars Service
Was this review helpful? Yes 2
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Sheraton_Madrid, Director General at Sheraton Madrid Mirasierra Hotel & Spa, responded to this review, June 6, 2013
Dear Paul D,

First of all, we would like to thank you for choosing Sheraton Madrid Mirasierra Hotel & Spa for your stay in Madrid. We are also grateful for your kind words and for the time spent in writting your comments in www.tripadvisor.com.

We are pleased to know that you enjoyed our spacious rooms and our high quality restaurant: El Verdil. Regarding the Pool/Spa/Gym, I would like to take the opportunity to notify that the access is included in all our rooms except the Deluxe Suite as it appears in our web page.

We look forward to welcoming you back soon at Sheraton Madrid Mirasierra Hotel & Spa.

Yours sincerely,

The Management.
Report response as inappropriate
This response is the subjective opinion of the management representative and not of TripAdvisor LLC.
Mumbai (Bombay), India
Senior Contributor
48 reviews 48 reviews
40 hotel reviews
Reviews in 35 cities Reviews in 35 cities
38 helpful votes 38 helpful votes
4 of 5 stars Reviewed May 26, 2013 via mobile

We stayed for 1 day as tourists. It took us quite some time to locate the hotel. The place is a bit isolated particularly for tourists.
The room and the service were good. The airport drop facility was very useful.
For those looking for some action, it may not be ideal. But for those who look for comfort and peace, the place would be ideal.

  • Stayed May 2013
    • 4 of 5 stars Value
    • 2 of 5 stars Location
    • 4 of 5 stars Rooms
    • 4 of 5 stars Cleanliness
    • 3 of 5 stars Service
Was this review helpful? Yes
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Sheraton_Madrid, Director General at Sheraton Madrid Mirasierra Hotel & Spa, responded to this review, May 30, 2013
Dear TennisPRS,

First of all, we would like to thank you for choosing Sheraton Madrid Mirasierra Hotel & Spa for your stay in Madrid.

We are glad to know that the shuttle from/to the airport was useful for you. Concerning our location, we are situated near Madrid Barajas International Airport and barely five minutes from Plaza de Castilla and the famous Paseo de la Castellana. The metro station is close to the hotel and, in addition, we have a bus stop in front of our main door with connexion to Gran Via, the heart of the city’s cultural activity.

Yours sincerely,

The Management.
Report response as inappropriate
This response is the subjective opinion of the management representative and not of TripAdvisor LLC.
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Additional Information about Sheraton Madrid Mirasierra Hotel & Spa

Address: Calle Alfredo Marquerie 43, 28034 Madrid, Spain
Location: Spain > Community of Madrid > Madrid
Amenities:
Bar / Lounge Business Center with Internet Access Fitness Center with Gym / Workout Room Restaurant Room Service Shuttle Bus service Spa Suites Swimming Pool Wheelchair access Airport Transportation
Hotel Style:
#8 Spa Hotel in Madrid
#49 Business Hotel in Madrid
#67 Luxury Hotel in Madrid
#74 Romantic Hotel in Madrid
#101 Family Hotel in Madrid
Price Range (Based on Average Rates): $$
Hotel Class:5 star — Sheraton Madrid Mirasierra Hotel & Spa 5*
Number of rooms: 182
Reservation Options:
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Also Known As:
Mirasierra Hotel Madrid

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