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“Great location, but beware the details.” 2 of 5 stars
Review of Apartamentos Turisticos Las Letras

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Apartamentos Turisticos Las Letras
3.5 of 5 Condominium   |   Plaza de Matute 11, 28012 Madrid, Spain (Centro)   |  
Hotel amenities
Ranked #162 of 344 Specialty Lodging in Madrid
Hertford, UK
Senior Contributor
47 reviews 47 reviews
18 hotel reviews
Reviews in 21 cities Reviews in 21 cities
25 helpful votes 25 helpful votes
“Great location, but beware the details.”
2 of 5 stars Reviewed May 8, 2012

You cannot fault the location, close to Anton Martin metro station and within easy walking distance of many interesting places including El Rastro (the sunday flea market), El Prado, Plaza del Sol, Plaza Major etc. However, this is not a traditional hotel. It is situated on the first floor of a mixed development. There is a small reception desk in the main hallway which itself is poorly lit, but the decor is reasonable and quite humorous. We travelled as a party of 5, 3 adults and 2 children and had two appartements. Some of the rooms are a little light but storage is good and the kitchen facilities, whilst basic, are certainly acceptable for how most tourists will use the space. The owners have furnished the rooms wtih Ikea based products and on the whole they have done a good job. Each of our appartments included a good shower, a small kitchenette with fridge and cooker and an eating space. There was also a sofa in each room and in the larger rooms this converts into a sofa bed. The beds were comfortable, but I had to sleep on a sofa bed which was not so comfortable. The owners provide basic linen but interestingly they did not provide a quilt cover so I had to make do with just sheets and a bare quilt.

However, there are some problems which any visitor should be aware of before they travel. Firstly, the rooms are noisy. On a saturday night when people are returning at all hours, it is impossible to get any sleep as the noise from the lift shafts and the corridors is very intrusive. Room 8 is adjacent to the lift and should be avoided at all costs unless you are a heavy sleeper and unphased by stomping feet, people talking or the noise from the lift machinery. The owners are aware of the problem and have painted a sign by the front door asking guests to be quiet, but this was ineffective based on my experience. Secondly, the toilets in both our rooms (8 and 14) were described as chemical toilets. They have mascerators fitted but you are asked not to place toilet paper and sanitary towels into the bowl, and instead you have to fill a bin placed adjacent to the lavatory. At first pass this is not so bad but at the end of the first day, it was full and when I asked them to empty the bin, I was told I would have to do it myself. The bin did not have a plastic liner. Reception gave me a plastic bag into which I had to emply the contents. It gets worse. I then had to dispose of this waste into the bins in the street. GROSS! The hotel does not provide cleaning material so if you want to wipe down the kitchen sink, or wash the dishes, you need to provide your own materials. Moreover, these are not serviced appartments as I would understand them. We stayed for 2 nights and our rooms were never cleaned in this time.

To summarise, if you are not concerned by noise and happy to clean your own room and emply your own soiled toilet paper in the street, then this is a great place to stay. Otherwise, exercise some caution.

Room Tip: Avoid room 8 - this is next to the lift and everyone walks past it. Room 14 is a bit quieter. Don...
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  • Stayed May 2012, traveled with family
    • 3 of 5 stars Value
    • 5 of 5 stars Location
    • 1 of 5 stars Sleep Quality
    • 3 of 5 stars Rooms
    • 2 of 5 stars Cleanliness
    • 2 of 5 stars Service
Was this review helpful? Yes 7
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
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36 reviews from our community

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Rating summary
  • Location
    4.5 of 5 stars
  • Sleep Quality
    3.5 of 5 stars
  • Rooms
    3.5 of 5 stars
  • Service
    3 of 5 stars
  • Value
    3.5 of 5 stars
  • Cleanliness
    3.5 of 5 stars
Traveler tips help you choose the right room.   Room tips (7)
Date | Rating
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  • Italian first
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  • Spanish first
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English first
Moscow
Senior Reviewer
7 reviews 7 reviews
Reviews in 4 cities Reviews in 4 cities
4 helpful votes 4 helpful votes
5 of 5 stars Reviewed April 22, 2012

Hi there! We've been in these apartments in March 2012. Travelled as a family, 2 adults, 1 teenager. We booked a room for 4 persons, just to have more space. That was a right choice, since rooms there are a little bit on a small side - like everywhere in the center of Madrid.
Location is superb! An old district, authentic sights, in Las Letras writers and artists live since 16 century. Lots of bars & restorants around. Major places of tourist interest are nearby, as well as Atocha railway station (1 km), subway station (50 m), supermarket (the next door).
Rooms are clean, last updated in 2010, didn't have a chance to run down yet. Rooms are equipped with all necessary things. Kitchen is OK, better than I have at home. ;) Flat TV, air conditioner. We had windows looking to a pleasant patio (even with parrots!). And 2 lavatories for a room! Staff is welcoming. Really nice for appartments!

Room Tip: To get to the airport, take "cercanias" from Atocha. Just a little bit (~1 e) more expensi...
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  • Stayed March 2012, traveled with family
    • 5 of 5 stars Value
    • 5 of 5 stars Location
    • 5 of 5 stars Sleep Quality
    • 4 of 5 stars Rooms
    • 5 of 5 stars Cleanliness
    • 5 of 5 stars Service
Was this review helpful? Yes 1
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
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Additional Information about Apartamentos Turisticos Las Letras

Address: Plaza de Matute 11, 28012 Madrid, Spain
Location: Spain > Community of Madrid > Madrid > Centro , Cortes / Plaza Santa Ana
Amenities:
Free High Speed Internet ( WiFi ) Kitchenette Pets Allowed ( Dog / Pet Friendly ) Wheelchair access
Hotel Style:
Ranked #162 of 344 Specialty Lodging in Madrid
Price Range (Based on Average Rates): $
Hotel Class:3.5 star — Apartamentos Turisticos Las Letras 3.5*
Number of rooms: 15
Official Description (provided by the hotel):
Modern, fully-equipped apartments with free Wi-Fi. Located in Madrid’s Barrio de Las Letras neighbourhood, only minutes away from Puerta del Sol and Prado Museum.Apartamentos Las Letras is housed in an historic 1930s building. The apartments feature modern décor including black-and-white drawings inspired by Spanish art and literature.All apartments include a flat-screen TV, ironing facilities and a fully equipped kitchenette. The bathroom has a shower and includes toiletries and a hairdryer.There are several bars and restaurants on Santa Ana Square, literally 2 minutes away. There are also shops close-by.Las Letras apartments is just 120 metres from Anton Martín Metro Station while Atocha Railway Station is less than 10 minutes away.Barajas International Airport is about 20 minutes by car and about 45 minutes by metro. ... more   less 
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