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“Excellent budget hostal in central Madrid” 5 of 5 stars
Review of Pension Jaen

Pension Jaen
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Pension Jaen
Cervantes 5, 28014 Madrid, Spain   |  
Hotel amenities
Ranked #118 of 457 Hotels in Madrid
Rochester, New York
Top Contributor
181 reviews 181 reviews
34 hotel reviews
Reviews in 74 cities Reviews in 74 cities
94 helpful votes 94 helpful votes
“Excellent budget hostal in central Madrid”
5 of 5 stars Reviewed October 6, 2013

This ultra-budget guesthouse is on the third floor of a building located on a side street about halfway between Puerta del Sol and the Prado. My wife and I stayed there for three nights in September. Our room was quite small, as expected, but spotlessly clean and freshly painted. It came with a small private bathroom with a shower. Air conditioning was a very welcome amenity, and worked perfectly. The only problem was the Wi-Fi signal, which was so weak in our room that only one of our two devices was able to connect. There was some street noise out back in the evenings, but the AC allows you to close the window and shut it out.

The location is wonderful, a 10 minute walk from the Prado (east) and Plaza del Sol (west). It was a joy to walk home from dinner at one of the many restaurants around nearby Plaza Santa Ana. The Anton Martin metro stop is also about a 5 minute walk, and you can get anywhere from there.

You can get to the hotel from the airport w/o taking a cab. Take the Aeropuerto Express bus to the Cibeles station and walk from there - about 15 minutes. The Atocha train station is also about a 15 minute walk.

The hosts speak very little English, but are very anxious to be helpful and accommodating. Carry your pocket dictionary along!

Room Tip: If you are more than two, see about one of the larger rooms. Ours was just barely big enough for a...
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  • Stayed September 2013, traveled as a couple
    • 5 of 5 stars Value
    • 5 of 5 stars Location
    • 4 of 5 stars Sleep Quality
    • 4 of 5 stars Rooms
    • 5 of 5 stars Cleanliness
    • 4 of 5 stars Service
Was this review helpful? Yes 5
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
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60 reviews from our community

Traveler rating
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Rating summary
  • Location
    5 of 5 stars
  • Sleep Quality
    4 of 5 stars
  • Rooms
    4 of 5 stars
  • Service
    4.5 of 5 stars
  • Value
    4.5 of 5 stars
  • Cleanliness
    4.5 of 5 stars
Traveler tips help you choose the right room.   Room tips (9)
Date | Rating
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  • Italian first
  • Portuguese first
  • Russian first
  • Spanish first
  • Any
English first
Delhi, Delhi, India
Senior Reviewer
8 reviews 8 reviews
Reviews in 4 cities Reviews in 4 cities
7 helpful votes 7 helpful votes
5 of 5 stars Reviewed October 3, 2013 via mobile

Firstly, scratch up on your Spanish, or have google translate with you because the owners English was as good as my Spanish. We got by and had a laugh doing it though.
The rooms are fine, clean, fresh, everything worked. The w/c's are pretty much 'in' the room so it isn't very private if there are two of you but I stayed by myself anyway.

Sunday morning the lady had popped out for papers and a little food shopping which meant I had to wait 20 minutes for her to turn up. This is the Spanish lifestyle and so I wasn't annoyed. There's plenty of places to get a coffee near by.

Highly recommend it if you want a no-frills cheap stay right in the centre of the city.

  • Stayed October 2013
    • 5 of 5 stars Value
    • 5 of 5 stars Location
    • 4 of 5 stars Rooms
    • 5 of 5 stars Cleanliness
    • 4 of 5 stars Service
Was this review helpful? Yes 3
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Richmond, Virginia
Contributor
11 reviews 11 reviews
6 hotel reviews
Reviews in 9 cities Reviews in 9 cities
8 helpful votes 8 helpful votes
4 of 5 stars Reviewed August 13, 2013

This hotel is small, but the location and price cannot be beat. We were within walking distance of the Reina Sofia, the Prado, the Retiro, the Gran Via, tons of shopping, and a lot of restaurants in the Plaza de Santa Ana. We didn't take a cab or public transportation anywhere, with the exception of taking a taxi from the airport to the hotel and from the hotel to the car rental place on our way out of town. Again, the room was small, but it had a private bathroom, a large (and comfortable) enough bed for the two of us, and enough space for our luggage. When you're in Madrid, you shouldn't be spending too much time in the hotel anyway, right? The employees did not speak English, but we did not speak (much) Spanish and managed to get by just fine. Everyone was friendly and as helpful as could be. We recommend this spot for travellers on a budget who have outgrown the true hostal experience.

  • Stayed April 2013, traveled as a couple
    • 5 of 5 stars Value
    • 5 of 5 stars Location
    • 4 of 5 stars Sleep Quality
    • 4 of 5 stars Rooms
    • 4 of 5 stars Cleanliness
    • 4 of 5 stars Service
Was this review helpful? Yes 4
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Gainesville, Florida, United States
1 review
5 helpful votes 5 helpful votes
5 of 5 stars Reviewed August 5, 2013

You cannot ask for better value. This was my first time alone in Spain, and I felt truly safe and comfortable while staying at Jaen. Yes, you must first be buzzed in to the building, but once you're in the third floor lobby, you're greeted by cheery orange walls and incredibly friendly service. The owner went out of his way to make sure I was comfortable even at midnight when I arrived, and as I had forgotten a US outlet converter, he spent many minutes going through his collection to find me one.
I was happy to find a comfy bed, nice TV, wifi connection, and more than enough room for a single traveler. Though I shared a bathroom, my room had it's own sink and shower for my use, which was extremely convenient. Everything was extremely clean and comfortable.
The hotel's location was as incredible as has been said--a few minutes walk from Paseo del Prado, the musuems, Parque del Retirro and more. Only 10-15 from Puerta del Sol and Plaza Mayor, and a few more minutes to the Palacio.
My most appreciative memory of the hostal was my departure. The owner went out of his way to book the airport service the night before my flight--talking on the phone with the people in Spanish and writing everything down for my use. Then, he himself awoke at 6:30 to knock on my door and make sure I was getting ready--an incredible relief as my alarm hadn't gone off! As I rushed downstairs he came after me to carry my suitcase and talk to the driver, going out of his way to make sure I would be at the airport safely. Wow. I was so sorry to say goodbye!

For the price and service, this hostal would have my highest recommendation for anyone looking to have a wonderful adventure in Madrid.

  • Stayed July 2013, traveled solo
    • 5 of 5 stars Value
    • 5 of 5 stars Location
    • 5 of 5 stars Sleep Quality
    • 5 of 5 stars Rooms
    • 5 of 5 stars Cleanliness
    • 5 of 5 stars Service
Was this review helpful? Yes 5
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Delafield, Wisconsin
Contributor
16 reviews 16 reviews
3 hotel reviews
Reviews in 4 cities Reviews in 4 cities
9 helpful votes 9 helpful votes
4 of 5 stars Reviewed July 30, 2013

It was a little hard to find (on the 3rd floor of a building), but once I was there, it was exactly what I needed. Having been on the Camino, I needed privacy, a soaking tub, good shower, good bed, and a clean room. Then the location close to the Passeo Prado, Museo Thyssen, Reina Sofia, shopping in Salamanca, lots of places to eat, and the express bus to the airport - this hotel had it all. The person at the desk was very helpful and helped me who didn't speak Spanish. I would stay there again . . . and I will when I continue the Camino next year.

Room Tip: Rooms on the street side are noisier, but I really enjoy city noises on vacation. I live in an area...
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  • Stayed June 2013, traveled solo
    • 5 of 5 stars Value
    • 5 of 5 stars Location
    • 4 of 5 stars Sleep Quality
    • 3 of 5 stars Rooms
    • 4 of 5 stars Cleanliness
    • 4 of 5 stars Service
Was this review helpful? Yes 2
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
1 review
3 helpful votes 3 helpful votes
4 of 5 stars Reviewed July 13, 2013 via mobile

I opted to stay in the city waiting for a plane rather than some faceless airport hotel. The Juan was perfect with a friendly helpful service from the owners, they don't speak much English but we managed fine. The room was comfortable and clean with its own bathroom and toilet. The location is ideal for a quick visit as it is in the heart of the tourist area and surrounded by great bars and restaurants. I hope to return soon.

Stayed July 2013, traveled solo
Was this review helpful? Yes 3
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Cape Town
Contributor
14 reviews 14 reviews
12 hotel reviews
Reviews in 10 cities Reviews in 10 cities
28 helpful votes 28 helpful votes
4 of 5 stars Reviewed July 12, 2013 via mobile

Very comfortable and helpful staff, no frills and surrounded by a profusion of great tapas and trendy bars and if you can afford the euro prices, smart restaurants. Easy walk to all the museums, Prado one of the best in the world and the Thyssen also. Naval one also, but take your passport!

  • Stayed August 2012
    • 4 of 5 stars Value
    • 5 of 5 stars Location
    • 4 of 5 stars Rooms
    • 5 of 5 stars Cleanliness
    • 4 of 5 stars Service
Was this review helpful? Yes 2
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
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Additional Information about Pension Jaen

Address: Cervantes 5, 28014 Madrid, Spain
Location: Spain > Community of Madrid > Madrid
Hotel Style:
#3 Best Value Hotel in Madrid
Price Range (Based on Average Rates): $
Number of rooms: 193
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Also Known As:
Jaen Hotel Madrid

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