From the extremely friendly and helpful staff (all of whom could speak english) to the lavishly decorated rooms which were kept incredibly clean, this hotel knows how to look after its guests! Staff go out of their way to help you and ensure you have a good stay. The gym though small was well equipped with high-end equipment. The breakfast spread was great with clearly high quality ingredients used. Excellent location in the centre of Madrid, close to a couple of metro stations and well within walking distance of the Prado museum and a couple of others around it. Would definitely return if I could afford it again!