We arrived early and our Red Level room was not available, so we were given a "temporary room" to allow us to rest after a long plane ride--a gesture most hotels would not offer.
We based our hotel selection of the Gran Melia Fenix on Trip Advisor reviews and a good "Last Minute" rate from AmEx. Decided to spend an extra 70E/night to upgrade to the Red Level. Was it worth it? In a word, no! Unless you intend to drink your way through the champagne/liquor bar you will not come out ahead. The buffet breakfast on Red Level is a joke compared to that served on the Lobby Level (which you can opt for if Red Level, by the way) After the 1st day's Red Level breakfast, we didn't go back. As our original reservation included the better breakfast, the value for the upgrade just wasn't apparent.
Are there other advantages to being a Red Level guest? Yes, there is a feeling of being in a private club in the lounge, but other guest's bad behavior can be amplified in this intimate setting.
I also doubt that the Red Level Premium rooms are different from regular Premium rooms other than their location on the 5th, 6th or 7th floors. However, the floor level may not even be an indicator as we heard guest from the 2nd floor in the Red Level lounge.
The guest rooms are nice, if a little overly "done". I would have loved to have the millwork contract for the hotel as the guest room walls and ceilngs are covered with applied mouldings! However, design aside, everything is clean, well maintained and in working order. I will agree with reviews that the bathroom is one of the smallest I've seen anywhere. The double sinks are a bit of a joke as two people using them simultaneously would be falling all over each other. But the bathrooms are clean, well stocked and maintained.
The staff is generally congenial and anxious to please. We had no problem with housekeeping, as apparently many other guests had. We simply called 509, the Red Glove number to let them know we were leaving and would like to have our room services before we returned at "X" time.
We were also curious to see if the Dry martini bar did, indeed, serve a decent dry martini which is so difficult to find on the continent. We were pleased to find they do, but at a cost of almost 14E per drink! The reviewer who warned of the "generous pour" forgot to mention the accompanying price.
We agree the location is great. Decent walking distance to many venues and bus/metro connections for those who prefer not walking.
Overall, Gran Melia Fenis is a very good property, but I think reviewers have over rated Red Level service to a great degree. Opt for the Supreme room with a view at a B&B rate and save the extra 50E cost to upgrade to Red Level. Use it to buy a meal or a souvenier. In the end, you'll thank me.
Avoid rooms overlooking the courtyard. They are dark and tiny. Also, forget paying the 50E+ for Red...
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This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.