I spent three perfect nights in this hotel. Every detail is taken into account. The staff is competent and always ready to help. From the driver who picked us up to the room service everything created an experience to be remebered. Whith our room we had access to the lounge room, quiet and cozy. I had previously stayed a couple of times in another 5 star hotel in Madrid, but there is no comparison. This is the hotel that I will choose for my next holiday in Madrid.

We arrived early and our Red Level room was not available, so we were given a "temporary room" to allow us to rest after a long plane ride--a gesture most hotels would not offer.

We based our hotel selection of the Gran Melia Fenix on Trip Advisor reviews and a good "Last Minute" rate from AmEx. Decided to spend an extra 70E/night to upgrade to the Red Level. Was it worth it? In a word, no! Unless you intend to drink your way through the champagne/liquor bar you will not come out ahead. The buffet breakfast on Red Level is a joke compared to that served on the Lobby Level (which you can opt for if Red Level, by the way) After the 1st day's Red Level breakfast, we didn't go back. As our original reservation included the better breakfast, the value for the upgrade just wasn't apparent.

Are there other advantages to being a Red Level guest? Yes, there is a feeling of being in a private club in the lounge, but other guest's bad behavior can be amplified in this intimate setting.

I also doubt that the Red Level Premium rooms are different from regular Premium rooms other than their location on the 5th, 6th or 7th floors. However, the floor level may not even be an indicator as we heard guest from the 2nd floor in the Red Level lounge.

The guest rooms are nice, if a little overly "done". I would have loved to have the millwork contract for the hotel as the guest room walls and ceilngs are covered with applied mouldings! However, design aside, everything is clean, well maintained and in working order. I will agree with reviews that the bathroom is one of the smallest I've seen anywhere. The double sinks are a bit of a joke as two people using them simultaneously would be falling all over each other. But the bathrooms are clean, well stocked and maintained.

The staff is generally congenial and anxious to please. We had no problem with housekeeping, as apparently many other guests had. We simply called 509, the Red Glove number to let them know we were leaving and would like to have our room services before we returned at "X" time.

We were also curious to see if the Dry martini bar did, indeed, serve a decent dry martini which is so difficult to find on the continent. We were pleased to find they do, but at a cost of almost 14E per drink! The reviewer who warned of the "generous pour" forgot to mention the accompanying price.

We agree the location is great. Decent walking distance to many venues and bus/metro connections for those who prefer not walking.

Overall, Gran Melia Fenis is a very good property, but I think reviewers have over rated Red Level service to a great degree. Opt for the Supreme room with a view at a B&B rate and save the extra 50E cost to upgrade to Red Level. Use it to buy a meal or a souvenier. In the end, you'll thank me.

i ve been to this hotel with an inspection 2 years ago, right after re-opening. i am familiar to tourist indutry, have seen a lot of hotels in the whole world, and would like to say - great job!!!
everything was mentioned! nothimg to add - contemporary hotel with strong traditions!
i was pleased with a fact that practically all concierges (at least ones i ve seen) are clef d'or members! they are so cute!
and sales-girl was so professional showing me the hotel - i had a feeling i am talking to my classmate from GBritain (her English is great)!!
i hope to stay with them one day - now could only reccomend to do this instead of me)

We were very happy with our accommodations at this hotel and it was among the best we found in Spain! The price was not terribly expensive considering the prices we found elsewhere. also the staff was extremely helpful and friendly. We spent a few extra dollars to stay in the Red level and this was a tremendous and enjoyable upgrade. The staff was very kind to allow our children to join us when possible even though they were not staying in the same type of room. We did not take advantage of their hospitality by having the children use all of the amenities, but it was nice to be able to have them share a table in the Red level dining areas with us so we were not separated and didn't have to pay any extra for them to just be able to be together. This was extremely nice and they did not have to do this. It made us more comfortable and happy, so I think it was a win/win for all. The proximity to sights was great and the neighborhood was perfect for strolling and window shopping.